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Consultant

• This is a remote position.
• A boutique consulting firm is looking for a full-time, remote Zoho & Tech Support Consultant to support delivery across Zoho-based systems, client support, and technology-driven consulting projects.
• This role is ideal for someone early in their career with a strong interest in technology, systems, and automation, who is eager to grow into a fully-fledged Zoho and consulting specialist.
• You’ll work closely with senior consultants, developers, and clients across the United States and South Africa, gaining hands-on exposure to real-world implementations while developing both technical and consulting skills.
• The role operates in a remote environment aligned to US business hours and offers clear learning and growth opportunities.
• Assist with the administration and configuration of Zoho applications, including Zoho CRM, Zoho Desk, Zoho Creator, and Zoho Book.
• Maintain and update system records, user access, and permissions.
• Support data integrity and system cleanliness through regular audits.
• Provide first-line technical support to internal teams and clients.

Tech Support Consultant

Business Development Rep

• Own the full sales cycle for CRM and automation consulting engagements.
• Identify and engage US-based prospects.
• Lead discovery and solution-based sales conversations.
• Sell Zoho implementations, onboarding, optimisation, and retainers.
• Build proposals, pricing, and manage pipeline in CRM.
• Act as the primary sales representative for South Africa.

Business Development Representative

Support Engineer

• Own and manage the daily flow of support tickets through the support desk system.
• Prioritise, assign, and track tickets to ensure SLAs are consistently met.
• Provide first-and second-line technical support via ticketing systems, email, and calls.
• Maintain clear, timely, and professional communication with customers.
• Works closely with developers to escalate complex issues and coordinate resolutions.
• Continuously improve support desk workflows, processes, and automation.
• Produce regular reports on ticket volume, resolution times, SLAs, and customer satisfaction.

Customer Technical Support

Executive Assistant

• Provide high-level executive support, including managing complex diaries and scheduling across multiple time zones.
• Coordinate domestic and international travel, itineraries, and expense management.
• Prepare agendas, presentations, reports, and executive briefing documents.
• Act as a gatekeeper, managing and prioritising communications and requests.
• Coordinate meetings, including minute-taking and action tracking.
• Maintain structured records, documentation, and filing systems.
• Support workflow management and follow up on key deliverables.
• Draft professional correspondence and communications on behalf of executives.
• Liaise with internal teams, clients, and external stakeholders.
• Support client-facing coordination and executive-level administration.
• Identify opportunities to improve administrative processes and efficiencies.
• Assist with ad-hoc projects, reporting, and operational initiatives.
• Handle sensitive and confidential information with absolute discretion.

Operations

• Support the effective day‑to‑day operations of a public charter school organisation
• Assist with school operations, compliance, student data systems, state and federal programme reporting, and support functions that ensure high‑quality services for students and families
• Collaborate with school leaders, operations, business services, finance, logistics, and external partners to help maintain compliant systems, accurate data, and efficient operational processes across the organisation
• Assist with preparation for charter authoriser and Annual Oversight Visits
• Support yearly fiscal and programme audit documentation
• Assist with maintenance and accuracy of Student Information System (SIS) data
• Monitor employee timesheets and assist with tracking leave, attendance patterns, and accountability notices
• Hold a student-centered mindset and a solutions-oriented approach

Operations Coordinator

Human Resources

• Maintain accurate and up-to-date employee records and personnel files.
• Prepare HR documentation including employment contracts, letters, and confirmations.
• Support payroll administration through accurate employee data management.
• Assist with HR reporting, data tracking, and record maintenance.
• Coordinate and manage onboarding processes, including documentation and induction.
• Support probation reviews, contract renewals, and employment changes.
• Assist with offboarding processes and exit documentation.
• Respond to basic HR queries from employees and management.
• Ensure HR practices align with labour legislation and company policies.
• Assist with statutory compliance documentation and record-keeping.
• Support audit preparation and ensure accuracy of HR records.
• Assist with training administration and tracking.
• Support ad-hoc HR and administrative tasks as required.

HR Administrator

Business Analyst

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Customer Support

• Monitor and respond to customer emails and WhatsApp messages daily.
• Help customers start and complete their book creation process after checkout.
• Proactively follow up with customers who haven’t completed key steps.
• Handle customer questions, feedback, and revision requests with warmth and professionalism.
• Use the internal backend system to select the correct reference images, confirm customer data and uploads are complete and correct, and trigger and manage book creation workflows.
• Review book PDF previews for quality, completeness, and obvious errors before sending to customers.
• Manage customer approvals and coordinate revisions before print.
• Track order status and ensure production timelines are met.
• Liaise with printers and production partners to resolve issues quickly.
• Coordinate delivery-related queries or delays calmly and proactively.
• Handle occasional business admin tasks such as: Paying accounts or preparing payments.
• Liaising with suppliers and service providers.
• Keeping essential operational records up to date.
• Maintain accurate customer status tracking in the CRM and internal tools.
• Identify recurring issues and suggest improvements to reduce friction and manual work.
• Help document workflows as the business scales into a smooth, founder-free operation.

Operations & Customer Experience Manager

Android Engineer

• Design and build modular, high-performance Android applications in Kotlin using Clean Architecture and Jetpack components.
• Implement and optimize native integrations with device SDKs for EMV, NFC/contactless, magstripe, PSAM, printer, and barcode scanner modules.
• Integrate POS applications with cloud payment APIs, transaction services, and real-time messaging layers (WebSocket / MQTT).
• Collaborate with backend teams to design secure, scalable APIs for payment and device telemetry.
• Mentor junior developers, contributing to a culture of security and technical excellence.

Senior Android Developer

Bookkeeper

• Monitoring the accounts inbox and responding to queries
• Performing bank and credit card reconciliations
• Completing and maintaining supplier onboarding forms
• Chasing unpaid invoices and managing credit control
• Communicating outstanding balances to the Managing Director
• Issuing client invoices accurately and in a timely manner
• Processing payments to suppliers and maintaining financial records
• Maintaining accurate bookkeeping using Xero and LEAP
• Generating and interpreting financial reports for internal use
• Ensuring full compliance with the Solicitors Accounts Rules
• Liaising with the outsourced bookkeeper to ensure consistency
• Supporting the future expansion of the role into costs management

Part-time Legal Bookkeeper

Financial Planning and Analysis

• Maintain accurate personal financial records, including income, expenses, assets, liabilities, and investments
• Perform regular reconciliations to ensure personal financial data is current and reliable
• Prepare and maintain personal budgets and cashflow forecasts
• Deliver a clear monthly personal finance summary
• Manage personal tax readiness and compliance in the South African context