Operations & Customer Support Administrator

RecruitMyMom

Operations & Customer Support Administrator for a UK gardening business, coordinating customer interactions and managing bookings. Requires strong organizational skills and Google Sheets proficiency.

Posted 7/3/2026contractRemote • 🇬🇧 United KingdomMid-LevelSenior💰 ZAR 200 per hourWebsite

About the role

Key responsibilities & impact

Act as the primary link between customers and gardeners
Respond to enquiries and engage with new leads
Prepare and issue customer quotes
Schedule and manage bookings
Provide subcontractor gardeners with clear job details
Maintain accurate records using Google Sheets
Communicate via WhatsApp and BookingKoala
Escalate queries or operational issues when required

Requirements

What you’ll need

Experience working with Google Sheets, WhatsApp, BookingKoala(training provided)
Exceptionally well organised with strong attention to detail
Confident user of Excel/Google Sheets
Proactive, solution-focused, and adaptable
Strong written and verbal communication skills
Able to problem-solve independently
Administration, scheduling, or customer service experience
Gardening or landscaping exposure (not essential)

Benefits

Comp & perks

Remote, flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Google SheetsExcelBookingKoalaAdministrationScheduling

Soft Skills

Organizational SkillsAttention to DetailProactive AttitudeAdaptabilityWritten Communication