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RecruitMyMom

Operations & Customer Support Administrator

RecruitMyMom

Operations & Customer Support Administrator for a UK gardening business, coordinating customer interactions and managing bookings. Requires strong organizational skills and Google Sheets proficiency.

Posted 7/3/2026contractRemote • 🇬🇧 United KingdomMid-LevelSenior💰 ZAR 200 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while effectively managing customer interactions and scheduling. Proficient in using Google Sheets and communication tools to maintain accurate records and facilitate customer service.

Highest-signal resume keywords
Google Sheets ExperienceStrong Communication SkillsCustomer Service ExperienceScheduling ExperienceProblem-Solving Ability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Google SheetsExcelBookingKoalaAdministrationScheduling
Soft Skills
Organizational SkillsAttention to DetailProactive AttitudeAdaptabilityWritten Communication
Tools & Technologies
WhatsAppBookingKoala
Industry Keywords
Customer QuotesGardeningLandscaping

About the role

Key responsibilities & impact
  • Act as the primary link between customers and gardeners
  • Respond to enquiries and engage with new leads
  • Prepare and issue customer quotes
  • Schedule and manage bookings
  • Provide subcontractor gardeners with clear job details
  • Maintain accurate records using Google Sheets
  • Communicate via WhatsApp and BookingKoala
  • Escalate queries or operational issues when required

Requirements

What you’ll need
  • Experience working with Google Sheets, WhatsApp, BookingKoala(training provided)
  • Exceptionally well organised with strong attention to detail
  • Confident user of Excel/Google Sheets
  • Proactive, solution-focused, and adaptable
  • Strong written and verbal communication skills
  • Able to problem-solve independently
  • Administration, scheduling, or customer service experience
  • Gardening or landscaping exposure (not essential)

Benefits

Comp & perks
  • Remote, flexible work hours