Randoncorp

Data Analyst

• Construir, acompanhar e analisar indicadores de performance comercial (KPIs);
• Desenvolver dashboards, relatórios gerenciais e análises executivas com focos nos produtos ativos;
• Apoiar os produtos com análises de mercado, produtividade e performance;
• Estruturar bases de dados e automatizar rotinas de acompanhamento;
• Identificar oportunidades, desvios e tendências através da análise de dados;
• Elaborar estudos de carteira, funil de vendas, conversão, produtividade e rentabilidade dos produtos;
• Atuar em parceria com áreas comerciais, marketing, legal, Tecnologia, Financeiro e operações;
• Garantir consistência, qualidade e governança das informações utilizadas pelo time de produtos;
• Gerar apresentações executivas com recomendações estratégicas para liderança;
• Participar da construção e evolução de modelos de acompanhamento de performance dos produtos.

Analista de Produtos Sênior – Dados, MIS

Call Center Representative

• Provide customer service to clients (active employees, employees on leave, and the community) within the People and Culture (HR) scope, supplying information and clarifications through service channels (in-person, phone calls, and WhatsApp), with empathy and agility;
• Process requests received via tickets, updating information in systems according to established quality standards and deadlines.

Customer Service Assistant – Relationship Center

Customer Success Manager

• Operate and configure campaigns in CRM platforms (preferably Salesforce)
• Build automated journeys/flows (email, WhatsApp, SMS)
• Create audiences/segments in CRM tools
• Support configuration of relationship nurture programs
• Build landing pages on platforms or integrated tools
• Generate reports and perform basic campaign result monitoring
• Support the team in campaign execution and activations

Mid-level CRM Analyst – Data Focus

Consultant

• Develop, implement and support the sales plan for your region in alignment with the company's Strategic Planning;
• Manage your region across all commercial KPIs in line with management and company expectations;
• Train dealers: processes, systems, and commercial knowledge of the product and the market;
• Conduct client field visits;
• Work creatively with a focus on continuous improvement.

Commercial Consultant – Rands, Consortia

Analyst

• Conduct structured analyses of the performance of the credit and collections portfolio, identifying deviations, trends, and opportunities for improvement
• Maintain and enhance management reports and KPI dashboards, ensuring data quality, consistency, and governance
• Develop and automate dashboards, reports, and analytical routines, integrating multiple data sources
• Propose improvements to credit and collections policies, parameters, and strategies based on quantitative analyses and risk assessments
• Monitor KPIs, campaigns, and recovery strategies, preparing executive reports and recommendations for management
• Participate in audit processes, supporting the creation and follow-up of action plans
• Participate in strategic projects as a key user, contributing to requirements definition, testing, user acceptance, and liaising with technology teams and vendors
• Evaluate vendors and solutions, considering cost-benefit and impact on operational performance
• Perform related duties as required by the area

Mid-level Credit Strategy Analyst

Business Analyst

• Serve as the interface between the IT department and internal clients by identifying, analyzing, studying and researching needs, seeking alternatives and solutions, and implementing improvements, new processes and technologies;
• Analyze IT requests and gather functional requirements;
• Propose and apply the most appropriate technology solutions for business areas;
• Participate in projects, breaking down phases and assigning activities while following IT project management procedures.

Mid-Level IT Business Analyst – Commercial

• Serve as the interface between IT and internal clients by identifying, analyzing, researching, and studying needs; proposing alternatives and solutions; and implementing improvements, new processes, and technologies.
• Analyze IT requests and elicit functional requirements.
• Apply and recommend optimal technology solutions for business areas.
• Participate in projects, breaking down phases and assigning activities while adhering to IT project management procedures.

Senior IT Business Analyst – Corporate IT

• Manage and resolve incidents, problems, changes, and critical situations, ensuring service continuity, the best experience for internal customers, and mitigation of risks to the IT environment.
• Coordinate the flow of support requests with vendors, routing tickets and requests according to the required level of complexity and specialization.
• Serve as the primary point of contact between Randoncorp and support vendors, facilitating technical alignments, tracking deliveries, providing feedback, and identifying opportunities for continuous improvement.
• Ensure adherence to IT Governance, Enterprise Architecture, and Information Security guidelines, advising internal customers and partners on best practices and corporate requirements.
• Analyze recurring issues, identify root causes, and propose systemic improvements, working with project and development teams to increase solution stability and efficiency.
• Support the management and evolution of system integrations, APIs, and change processes, contributing to the governance and reliability of the application ecosystem.
• Act as guardian of support models and processes, ensuring internal teams and vendors follow the organization's established strategies, standards, and practices.
• Monitor user perception and satisfaction regarding provided services, driving continuous improvement actions and strengthening relationships with internal customers.
• Work collaboratively with Infrastructure, Security, Project, and other Technology teams, ensuring end-to-end visibility in problem resolution and service evolution.
• Support the software lifecycle and contract management related to support activities, performing licensing, consumption, and compliance analyses with vendors and responsible areas.
• Contribute to the documentation, standardization, and dissemination of knowledge for the processes and systems under your responsibility, promoting greater operational efficiency and risk reduction.

IT Systems Support Analyst I – SAP

Public Relations

• Prospect potential clients (fleet owners, auto parts retailers, repair shops), promoting the company's products and brands to the company's target and interest audiences;
• Provide support to customers, presenting product features, applications, and attributes of efficiency and effectiveness, and advising them on problem-solving solutions;
• Perform comparative tests between the company's products and competitor products on the market, aiming to build user loyalty;
• Conduct trainings and presentations about the company's products to defined target audiences to promote products/brands, updates, etc.;
• Manage customer complaints, analyzing whether they are due to improper application or manufacturing issues.

After-Sales Consultant

• Act in the management and resolution of incidents, problems, changes and critical situations, ensuring service continuity, the best experience for internal customers and mitigation of risks to the IT environment.
• Serve as the primary point of contact between Randoncorp and support vendors, facilitating technical alignments, monitoring deliverables, providing feedback and identifying opportunities for continuous improvement.
• Ensure adherence to IT Governance, Corporate Architecture and Information Security guidelines, advising internal customers and partners on best practices and corporate requirements.
• Analyze recurrences, identify root causes and propose systemic improvements, working with project and development teams to increase the stability and efficiency of solutions.
• Support the management and evolution of integrations between systems, APIs and change processes, contributing to the governance and reliability of the application ecosystem.
• Act as guardian of support models and processes, ensuring that internal teams and vendors follow the strategies, standards and practices established by the organization.
• Monitor user perception and satisfaction regarding the services provided, promoting continuous improvement actions and strengthening relationships with internal customers.
• Work in an integrated manner with Infrastructure, Security, Projects and other Technology areas, ensuring an end-to-end view in problem resolution and service evolution.
• Support the management of the software lifecycle and contracts related to support, conducting licensing, consumption and compliance analyses with vendors and responsible areas.
• Contribute to the documentation, standardization and dissemination of knowledge of the processes and systems under your responsibility, promoting greater operational efficiency and risk reduction.

Analista de Sustentação de Sistemas de TI I – FI/CO

Security Engineer

• Implement, configure, and manage DLP solutions to protect data in transit and at rest;
• Create, test, and maintain DLP policies and rules, performing continuous tuning to reduce false positives and ensure control effectiveness;
• Lead the data classification and labeling strategy, ensuring correct identification and handling of information according to its criticality level;
• Perform data mapping and inventory of information assets, identifying where sensitive data is created, stored, processed, and transmitted;
• Support the development and evolution of a data governance framework, defining roles, responsibilities, and processes for the information lifecycle;
• Collaborate on the enhancement of CASB, SWG, and data security controls in cloud environments, ensuring visibility and protection of data on SaaS and IaaS platforms;
• Develop and test, together with the Incident Response team, response plans specific to data breaches and leaks, including detection, containment, notification to authorities (ANPD), and communication to data subjects;
• Monitor and investigate data protection policy violation alerts, conducting triage, root cause analysis, and corrective actions;
• Create and maintain metrics to measure the effectiveness of implemented data security controls;

Senior Cybersecurity Analyst – Blue Team, Data Security

Product Specialist

• Manage the product portfolio, analyzing revenue performance, volumes, costs and profitability
• Conduct market intelligence studies (fleet, competition, sales potential and line coverage) to support strategic decisions
• Plan and execute new product launches, interfacing with engineering, sales and marketing
• Develop and analyze business cases to support investment and prioritization decisions
• Define pricing and product repositioning strategies focused on competitiveness and margin
• Manage the product lifecycle (launch, maturity and discontinuation)
• Interact with engineering on technical product analysis (co-design, reverse engineering, black-box)
• Ensure updates and quality of catalog information and product databases
• Support sales, technical assistance and marketing with technical-commercial information
• Monitor product certification and compliance requirements in the market

Product and Market Consultant II

Administrative Assistant

• Enter information and make adjustments to fixed asset and intangible asset records in the system;
• Review information and open and close investment entries in compliance with accounting standards;
• Generate management reports for fixed and intangible assets;
• Perform reconciliations for the processes under your responsibility;

Administrative Assistant, CAPEX

• Provide technical support via phone (Customer Service), WhatsApp, e-mail and digital platforms;
• Handle technical questions and complaints in a personalized manner, seeking solutions and ensuring customer satisfaction;
• Advise customers on correct product application and installation procedures;
• Assist customers with product warranty claims, acting as an intermediary with retailers and distributors;
• Create service tickets and schedule technical visits, supporting the field technical consultant team;
• Provide support and analyze processes involving reimbursement or refund of labor costs;
• Collaborate with the technical department to update documents, manuals and procedures, and prepare reports on Customer Service activities.

Technical Support Analyst I

• Serve as a functional reference for consórcio (consortium finance), supporting decision-making and guiding solution direction
• Translate business needs into clear, feasible specifications for development teams
• Work directly on the evolution of consórcio systems, ensuring adherence to business rules
• Collaborate with vendor squads, monitoring deliveries, clarifying doubts, and ensuring scope understanding
• Structure, detail, and refine requests to ensure quality and clarity for technical implementation
• Support backlog prioritization based on business impact, effort, and dependencies
• Assess systemic impacts of changes, considering integrations, consórcio rules, and customer journeys
• Work on solutions with multiple integrations (Newcon, internal systems, partners, and digital platforms)
• Oversee testing and acceptance, ensuring deliveries meet expectations
• Identify and propose continuous improvements to products and processes, with a focus on evolution and efficiency
• Support organization of workflow with vendors to ensure predictability and quality of deliveries