Analista de Sustentação de Sistemas de TI I – FI/CO

Randoncorp

Analista de Sustentação de Sistemas I atuando em Finanças e Controladoria na Randoncorp. Gestão de incidentes e melhoria contínua dos sistemas SAP FI e CO.

Posted 6/18/2026full-timeCaxias do Sul • BrasilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act in the management and resolution of incidents, problems, changes and critical situations, ensuring service continuity, the best experience for internal customers and mitigation of risks to the IT environment.
Serve as the primary point of contact between Randoncorp and support vendors, facilitating technical alignments, monitoring deliverables, providing feedback and identifying opportunities for continuous improvement.
Ensure adherence to IT Governance, Corporate Architecture and Information Security guidelines, advising internal customers and partners on best practices and corporate requirements.
Analyze recurrences, identify root causes and propose systemic improvements, working with project and development teams to increase the stability and efficiency of solutions.
Support the management and evolution of integrations between systems, APIs and change processes, contributing to the governance and reliability of the application ecosystem.
Act as guardian of support models and processes, ensuring that internal teams and vendors follow the strategies, standards and practices established by the organization.
Monitor user perception and satisfaction regarding the services provided, promoting continuous improvement actions and strengthening relationships with internal customers.
Work in an integrated manner with Infrastructure, Security, Projects and other Technology areas, ensuring an end-to-end view in problem resolution and service evolution.
Support the management of the software lifecycle and contracts related to support, conducting licensing, consumption and compliance analyses with vendors and responsible areas.
Contribute to the documentation, standardization and dissemination of knowledge of the processes and systems under your responsibility, promoting greater operational efficiency and risk reduction.

Requirements

What you’ll need

Ongoing degree in Information Technology or related fields;
Course or knowledge in ITIL Foundation;
Knowledge in SAP FI and CO modules.
Knowledge in SAP MM and SD modules;
Knowledge of SAP Commerce;
Project management;
Agile methodologies.

Benefits

Comp & perks

On-site position in Caxias do Sul (partial home office).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ITIL FoundationSAP FISAP COSAP MMSAP SDSAP Commerceproject managementAgile methodologies

Soft Skills

incident managementproblem resolutioncommunicationcustomer servicecontinuous improvementcollaborationanalytical thinkingrisk management