Technical Support Analyst I

Randoncorp

Technical Support Analyst assisting Nakata Automotive's clients with technical support via various channels. Engaging with multiple departments to aid client satisfaction in a hybrid work setting.

Posted 6/17/2026full-timeOsasco • BrasilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support via phone (Customer Service), WhatsApp, e-mail and digital platforms;
Handle technical questions and complaints in a personalized manner, seeking solutions and ensuring customer satisfaction;
Advise customers on correct product application and installation procedures;
Assist customers with product warranty claims, acting as an intermediary with retailers and distributors;
Create service tickets and schedule technical visits, supporting the field technical consultant team;
Provide support and analyze processes involving reimbursement or refund of labor costs;
Collaborate with the technical department to update documents, manuals and procedures, and prepare reports on Customer Service activities.

Requirements

What you’ll need

Completed or in-progress degree in Automotive Systems, Automotive Engineering, Business Administration or related fields;
Customer service experience;
Training or knowledge of Microsoft Office suite, especially Excel;
Experience working with automotive workshops, auto parts, motorcycle parts, distributors or related industries;
Knowledge of vehicles, their features and technologies;
Strong verbal and written communication skills;
Specialized training such as SENAI, ETECs or similar.

Benefits

Comp & perks

Private pension plan;
Bradesco Health Plan (ward accommodation or equivalent), extendable to legal dependents with co-pay for consultations, tests and specialized examinations;
On-site cafeteria;
On-site parking;
Amil dental plan;
Group life insurance;
Profit-sharing (PLR);
Employee credit union;
Pharmacy discount program (cost covered by the employee with payroll deduction);
Basic food basket (or equivalent credit on meal card); Transportation voucher (for public transit users);
Payroll-deductible loan facility with Santander.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportproduct applicationinstallation procedureswarranty claimsservice ticketsreimbursement processesreport preparationMicrosoft OfficeExcelautomotive systems

Soft Skills

customer serviceproblem-solvingcommunicationcollaborationpersonalized servicecustomer satisfactioninterpersonal skillsanalytical skillsattention to detailadaptability

Certifications

SENAIETECS