IT Systems Support Analyst I – SAP

Randoncorp

Analista de Sustentação de Sistemas I supporting functional SAP sustenance. Collaborating on international projects and improving IT environments for a global organization.

Posted 6/18/2026full-timeCaxias do Sul • BrasilMid-LevelSeniorWebsite

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Hard Skills

ITIL FoundationSAP FISAP COSAP MMSAP SDSAP Commerceproject managementAgile methodologiessystem integrationsAPIs

Soft Skills

incident managementproblem resolutioncommunicationcollaborationcustomer servicecontinuous improvementanalytical thinkingrisk managementfeedback provisionrelationship building

Industry Keywords

IT GovernanceEnterprise ArchitectureInformation Securityservice continuitysupport modelsprocess standardizationoperational efficiencyrisk reductionvendor managementuser satisfaction

About the role

Key responsibilities & impact

Manage and resolve incidents, problems, changes, and critical situations, ensuring service continuity, the best experience for internal customers, and mitigation of risks to the IT environment.
Coordinate the flow of support requests with vendors, routing tickets and requests according to the required level of complexity and specialization.
Serve as the primary point of contact between Randoncorp and support vendors, facilitating technical alignments, tracking deliveries, providing feedback, and identifying opportunities for continuous improvement.
Ensure adherence to IT Governance, Enterprise Architecture, and Information Security guidelines, advising internal customers and partners on best practices and corporate requirements.
Analyze recurring issues, identify root causes, and propose systemic improvements, working with project and development teams to increase solution stability and efficiency.
Support the management and evolution of system integrations, APIs, and change processes, contributing to the governance and reliability of the application ecosystem.
Act as guardian of support models and processes, ensuring internal teams and vendors follow the organization's established strategies, standards, and practices.
Monitor user perception and satisfaction regarding provided services, driving continuous improvement actions and strengthening relationships with internal customers.
Work collaboratively with Infrastructure, Security, Project, and other Technology teams, ensuring end-to-end visibility in problem resolution and service evolution.
Support the software lifecycle and contract management related to support activities, performing licensing, consumption, and compliance analyses with vendors and responsible areas.
Contribute to the documentation, standardization, and dissemination of knowledge for the processes and systems under your responsibility, promoting greater operational efficiency and risk reduction.

Requirements

What you’ll need

Currently pursuing a degree in Information Technology or a related field;
Course or knowledge of ITIL Foundation;
Knowledge of SAP FI and CO modules;
Knowledge of SAP MM and SD modules;
Knowledge of SAP Commerce;
Intermediate English;
Intermediate Spanish;
Project management;
Agile methodologies.

Benefits

Comp & perks

On-site role in Caxias do Sul (partial remote work possible)
Availability to travel.