R1 RCM

Customer Support

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Part Time Patient Customer Service Representative

Patient Customer Service Representative

Manager

• Lead denial mitigation initiatives across multiple facilities
• Collaborate closely with client service delivery leaders and key hospital partners
• Transform denial trends and root-cause analyses into practical workflow improvements
• Unite operational leaders around shared objectives
• Support the development, performance, and growth of the revenue cycle and denials team

Manager – Denials Mitigation Services

Business Analyst

• Generate and deliver comprehensive data analysis reports to internal stakeholders and client leadership.
• Facilitate data-driven decision-making during the initial implementation phase and throughout the continuous lifecycle of the contract to ensure optimal revenue performance.
• Serve as the primary technical intermediary between clients and internal development/configuration teams.
• Synthesize complex client requirements into actionable technical specifications to ensure system alignment with organizational objectives.
• Demonstrate a meticulous approach to the creation and maintenance of internal standard operating procedures (SOPs), technical guides, and user manuals, ensuring all documentation is accurate, accessible, and detail-oriented.
• Develop, execute, and maintain sophisticated scripts designed to audit client data files.
• Ensure the ongoing accuracy, integrity, and completeness of data ingestion processes to prevent revenue leakage.
• Deliver exceptional customer service and account management, fostering high-level client satisfaction and maintaining R1’s reputation as a premier strategic partner.
• Provide high-tier technical support for legacy systems through their decommissioning.
• Manage end-to-end troubleshooting, conduct formal root cause analysis (RCA), generate business-critical reports, and monitor system health to ensure uninterrupted service.
• Function as a high-impact team contributor, collaborating across departments to drive operational excellence and support a culture of collective success.

Insurance Discovery Business Analyst

Program Manager

• Ensure maximum optimization of the Vendor Management System (VMS)
• Oversee and be accountable for the successful performance of our Contingent Workforce program
• Build and manage the relationships with the suppliers and global teams
• Develop and lead our Contingent Workforce PMO to oversee all contractor work, processes, and compliance
• Hire, develop, and coach a team
• Help create a shared vision for and implement R1 RCM's Contingent Workforce Strategy
• Communicate efficiently and effectively with stakeholders at all levels
• Work collaboratively with R1's Governance Team and R1 RCM Leaders as well as any outside advisory
• Deliver on program goals and ensure Program and VMS KPI's are met or exceeded
• Develop, maintain, and implement compliant contingent labor processes
• Maintain collaborative and positive Relationships with Supplier Community
• Analyze and report on supplier and program performance metrics
• Oversee and facilitate program expansion to include Managed Services

Contingent Workforce Program Director

• Provide oversight of Team Lead(s) and a team of representatives for one or more clients
• Serve as the primary operational liaison between onshore and offshore leadership teams
• Maintain and analyze KPI reporting and ACD metrics
• Partner with offshore leaders to ensure workflows align with client expectations
• Create a solid virtual Team through regular communication with your Team Leads and Representatives

Customer Service Operations Lead

Product Manager

• Own product strategy and direction for the solution—define vision, positioning, and roadmap aligned to market needs and launch timelines.
• Drive discovery and requirements with clinicians and operations, translating workflow realities into product decisions.
• Lead cross-functional execution with product engineering, data engineering, and AI research/engineering partners to deliver a high-quality solution on an aggressive timeline.
• Shape AI and agentic capabilities: partner with AI researchers/engineers to define use cases, evaluate model approaches, manage tradeoffs, and ensure solutions are safe, effective, and measurable.
• Own integration strategy with EHRs (especially Epic): define integration workflows, coordinate with Epic contractors/technical partners, and ensure the product fits enterprise clinical environments.
• Be market-facing: contribute to go-to-market readiness and support early customer conversations.
• Define success metrics and instrumentation: establish KPIs, monitor performance, and iterate based on outcomes and stakeholder feedback.
• Operate autonomously in a fast-moving environment—able to make decisions, align stakeholders, and unblock delivery without heavy oversight.

Senior Manager, Product Management – Individual Contributor

Implementation Specialist

• Oversee the deployment and implementation of the Entri Product Suite
• Engage with the client, hospital operations, and applications/infrastructure teams
• Create educational materials for go-lives
• Hold stakeholders accountable in the delivery of the solution

Implementation Consultant

Onboarding Specialist

• Lead Revenue Cycle operational transitions and continuous improvement initiatives
• Own and deliver on timelines with high P&L implications
• Execute and improve R1’s operating model for customer transitions
• Act as a change agent to help establish common goals
• Partner with Customer Executive team to align operational and financial objectives
• Participate in R1 strategy development as a thought leader
• Own executive decisions regarding daily operations of each customer transition
• Focus on development, performance and growth of your team.

VP, Customer Onboarding

Financial Planning and Analysis

• Direct and lead strategic financial planning and analysis, budgeting, and consolidated reporting for Operations and Delivery Services.
• Contribute to the organization’s strategic vision and work with senior leaders to translate that vision to operational plans.
• Predict and capture operational and financial performance to guide and measure Operations and Delivery success.
• Serve as the lead finance business partner with business delivery responsibility.
• Help position Operations and Delivery Services to deliver Revenue, Margin, and Cash results.
• Oversee and manage the continued development, simplification, and standardization of Budgeting, Forecasting, Planning, and Modeling tools/processes.
• Provide leadership by working with executives to establish long-range financial goals and strategic plans.
• Develop standard monthly reporting, and performance management dashboards and models.
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance.
• Develop financial models and analyses to support strategic initiatives and new business opportunities.
• Collaborate with cross-functional teams to set targets, develop plans, conduct analyses, and improve processes.
• Manage a team of onshore and offshore FP&A resources capable of hands-on analysis and process improvement.
• Communicate Operations and Delivery Services results through succinct presentations and supporting material.

SVP, Finance

Operations

• Own the strategy, planning, execution, and ongoing optimization of Commercial Operations and enablement functions
• Drive adoption, effectiveness, and integration of Commercial systems and tools (Salesforce, Conga, Definitive Healthcare)
• Identify process improvement opportunities that increase efficiency, clarity, and sales productivity across Commercial teams
• Maintain clear, consistent process documentation to support scale and repeatability
• Lead, develop, and scale a high-performing Commercial Operations organization
• Recruit, hire, coach, and promote talent while fostering a supportive, results-oriented culture
• Provide clear direction, prioritization, and accountability across multiple direct reports
• Serve as a trusted strategic partner to the Chief Commercial Officer and senior leadership team
• Collaborate closely with Sales, Marketing, Client Experience, Product, Finance, and Commercial Ops partners
• Manage third-party vendor relationships, budgets, and contracts
• Develop executive-level reporting, dashboards, and presentations that support decision-making

Vice President, Commercial Operations

Research Scientist

• Conduct applied research on real healthcare data
• Focus on explainability, reinforcement learning, and long-context information retrieval
• Move quickly from concept to deployment
• Design experiments and train models at scale
• Collaborate with MLOps and product teams to turn ideas into measurable user impact
• Code experiments end to end

Customer Success Manager

• Own client relationships and manage client contracts, meeting SLAs & driving renewals
• Utilize R1 technology and interface with R1 Operations teams to optimize Client KPIs
• Communicate with clients to understand their needs and feedback
• Manage and resolve complex client issues and escalations
• Coordinate with other R1 departments to ensure best-possible partnership & performance
• Stay updated on industry trends, best practices, and regulations

Senior Manager of Client Success – Prior Authorization

• Own and evolve analytics products for the physician business line, with emphasis on Power BI dashboards and partner-facing reporting.
• Lead the product delivery lifecycle from intake and discovery through definition, build, launch, and iteration ensuring timely delivery and clear stakeholder communication.
• Run requirements gathering and translate business questions into measurable definitions (KPIs, logic, filters, drill paths, user workflows).
• Maintain and prioritize a backlog of enhancements, bug fixes, and new requests by balancing partner needs, business impact, technical complexity, and delivery timelines.
• Coordinate dependencies across the data & analytics ecosystem (engineering, upstream data teams, other PMs) and make tradeoffs between scope and schedule.
• Partner with engineering using Agile delivery practices (Scrum/Kanban/Hybrid) and support execution through Azure ADO.
• Use SQL to validate requirements, spot-check logic, and support data investigations.
• Ensure dashboards and reporting outputs are usable, reliable, and trusted, with clear metric definitions and strong stakeholder alignment.

Product Manager III – Enterprise Data & Analytics, Physician Business Line

Project Manager

• Expertly manage the R1 solution build for modular and end-to-end projects
• Establish, implement, develop, and control best practices for project management throughout the organization
• Define project success criteria and disseminate them to involved parties throughout project lifecycle
• Communicate and manage project expectations to project managers, owners, sponsors, team members, and other stakeholders
• Conduct project postmortems and create a recommendations report in order to identify key successful and unsuccessful project elements