R1 RCM

Business Intelligence Developer

• Design, develop, and enhance R1's Business Intelligence toolset
• Maintain and develop Snowflake backend SQL queries, functions, and stored procedures
• Build and enhance reporting across multiple channels
• Leverage AI agents and AI-assisted tooling to accelerate development
• Manage development work within an Agile/sprint framework
• Serve as a technical resource and mentor to fellow developers

Senior BI Developer

Human Resources

• Serve as a consultative layer across Workday capabilities, including HCM, Talent, Recruiting, Compensation, Reporting, Time Tracking, Absence, and Payroll.
• Partner with COEs and HRIT to translate business strategy into scalable, system-enabled solutions.
• Act as the primary consultative advisor to stakeholders on Workday functionality, capabilities, and design considerations.
• Identify opportunities to improve processes, enhance system utilization, and scale solutions globally.
• Consult with COEs to design thoughtful end-to-end Workday solutions aligned to business objectives and enterprise standards.
• Ensure solutions leverage standard Workday functionality first.
• Align with global data, process, and governance frameworks.
• Evaluate and recommend design approaches that optimize scalability, efficiency, and user experience.
• Identify opportunities to reuse, standardize, or extend existing solutions across regions.
• Partner with COEs to refine and shape incoming requests.
• Serve as the first point of engagement for complex or ambiguous requests requiring consultative support.
• Establish and lead design review checkpoints prior to configuration and build.
• Define testing strategies, including UAT scenarios, regression testing requirements, and monitor releases for key items.

Program Leader – HR

Counselor

• Provide exceptional financial counseling support to patients
• Meet with patients to discuss payment options
• Verify insurance eligibility and explain benefits
• Assist with Medicaid and financial assistance applications
• Collaborate with care teams and revenue cycle departments

Financial Counseling Representative

Medical writer

• Use clinical and coding knowledge for conducting clinically based concurrent and retrospective reviews of inpatient medical records
• Evaluate the documentation of clinical services by identifying opportunities for improving the quality of medical record documentation
• Facilitate and obtain appropriate physician documentation for clinical conditions or procedures
• Participate in ongoing documentation improvement initiatives

Clinical Documentation Improvement Specialist

General

• Prepare and release patient records to authorized parties, ensuring confidentiality and adherence to HIPAA regulations.
• Handle inbound calls and inquiries from departments, patients, and third parties; log requests in EHR system.
• Respond to requests professionally and promptly via phone, email, or fax.
• Verify recipient identity and authority; prepare records as per request specifications.
• Review released information for compliance with laws and policies; maintain confidentiality.
• Stay updated on relevant laws and regulations; assist in training new staff.
• Participate in quality improvement initiatives and perform other duties as assigned.

Release of Information Specialist

Analyst

• Ensure the Healthcare AR Follow-Up workflow platform is functioning as intended by monitoring system performance and validating automated processes
• Analyze workflow and operational data using historical trends and established standards to identify discrepancies and confirm expected outcomes
• Investigate root causes of system or process issues and deliver actionable insights to improve accuracy, efficiency, and reliability
• Report on automation performance, process effectiveness, and efficiency gains; use data to continuously refine workflows
• Partner cross-functionally with operations, product, and engineering teams to support adoption and drive continuous improvement
• Facilitate team-level training, workflow enablement, and adoption of automation tools and processes
• Lead and manage recurring meetings, track action items, and ensure structured follow-up on key initiatives
• Assess user feedback and develop data-driven, actionable improvement plans

Process Analyst

Consultant

• Help design and optimize consulting delivery processes in coordination with internal teams.
• Engage with customers and support decision-making with data-driven insights.
• Responsible for use case business case quantification by identifying business objectives and quantifying benefits and ROI.
• Lead and mentor Forward Deployed Process Consultants.
• Collaborate to create product roadmaps and implementation plans.
• Support the development of training and change management plans.
• Provide technical product and operational leadership throughout the solution lifecycle.
• Evaluate emerging opportunities and recommend future use case business cases.

Senior Process Consultant

• Analyze different areas of revenue cycle and identify areas for improvement.
• Support implementation of process improvements and system enhancements.
• Receive live escalation calls from patients to assist with resolution.
• Utilize skillset to identify enhancements for better patient care.

Revenue Cycle Analyst

Customer Support

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Patient Access Customer Service Representative

• Review outpatient coded records for completeness and accuracy
• Identify coding errors, research applicable AMA, payer, and regulatory guidelines
• Perform retrospective coding quality audits
• Serve as a coding subject matter expert and resource for coding staff
• Maintain current knowledge of official coding conventions, documentation requirements, government regulations, and commercial payer guidelines

Outpatient Coding Quality Associate

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

• Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
• Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
• Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
• Conduct account and performance reviews that surface actionable opportunities
• Perform rigorous QA on metrics and reports to ensure accuracy and credibility
• Own follow-up actions and drive execution against recommendations — not just analysis
• Serve as a trusted analytics partner to internal teams and client counterparts
• Contribute thought leadership and mentorship to grow the broader analytics function

Senior Service Delivery Analyst

Engineering Manager

• Lead engineering for the Entri “schedule maximizer” and “order facilitator” systems
• Stay close to the technology while leading the team by driving architecture, participating in design decisions, and stepping in on complex production issues
• Lead modernization of legacy desktop applications into scalable SaaS products while driving adoption of the enterprise data platform to improve performance and system efficiency
• Develop engineers through mentorship, coaching, and structured knowledge sharing
• Work in a pod-based model where engineering and product jointly influence roadmap decisions

Senior Manager, Software Engineering

Operations

• Ensure that all operations are compliant with industry standards and regulations
• Monitor and analyze key performance indicators (KPIs)
• Identify and implement process and workflow improvements
• Facilitate onboarding and training
• Resolve issues related to the revenue cycle management processes
• Collaborate with departments to ensure alignment of goals
• Prepare and present reports on performance and progress

Ops Lead

• Serve as point of contact for employee and leader inquiries, managing cases through intake, review, resolution, and closure.
• Provide guidance on workplace concerns, policy interpretation, and employee relations matters.
• Partner with people leaders to draft and review objective, legally defensible Performance Improvement Plans (PIPs) and disciplinary actions.
• Review and approve disciplinary actions and performance plans to ensure alignment with company policy and consistency across cases.
• Provide coaching to leaders on performance management, documentation, and communication.
• Review involuntary termination requests to assess risk and provide recommendations and guidance to leaders.
• Educate associates on leave processes and available resources (e.g., FMLA, ADA, company leave policies).
• Facilitate the interactive process for accommodation requests in compliance with ADA requirements.

Senior BI Developer

Program Leader – HR

Financial Counseling Representative

Clinical Documentation Improvement Specialist

Release of Information Specialist

Process Analyst

Senior Process Consultant

Revenue Cycle Analyst

Patient Access Customer Service Representative

Outpatient Coding Quality Associate

Financial Counseling Representative

Senior Service Delivery Analyst

Senior Manager, Software Engineering

Ops Lead

HR Advisor