Director, Customer Onboarding

R1 RCM

Director leading customer onboarding for R1, a healthcare revenue management technology provider. Aligning customers and internal teams while mitigating risks and driving operational transformation.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesLead💰 $122,366 - $178,767 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and operational alignment, with a strong focus on project management and revenue cycle processes. Proven ability to drive customer satisfaction and lead cross-functional teams while optimizing performance and mitigating risks.

Highest-signal resume keywords

Project ManagementRevenue Cycle ManagementCustomer OnboardingMicrosoft Office SuiteInternal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRevenue Cycle ExperienceBillingClaimsDenialsFollow UpCash PostingPerformance ImprovementTroubleshootingProblem-Solving

Soft Skills

Internal CommunicationCustomer SatisfactionCross-Functional CollaborationResponsivenessOrganizational Skills

Tools & Technologies

Microsoft PowerPointMicrosoft VisioMicrosoft ExcelMicrosoft Word

Industry Keywords

Customer OnboardingOperational ExpertiseTransformationExecutive SponsorshipStrategic Development

About the role

Key responsibilities & impact

Monitor and track all aspects of customer onboarding, including key milestones, deliverables, and timelines
Mitigate project risks
Develop deep operational expertise and understanding of R1's business model
Partner with customer executive teams as a thought leader
Participate in R1 strategy development as a thought leader and content expert
Share best practices, optimize performance, and lead transformation
Drive cross-functional alignment across R1 and customer organizations
Partner with Customer Executive teams to align operational objectives
Deliver highly satisfied, referenceable customer counterparts, including CFOs, CEOs, and Executive Sponsors
Travel up to 25%

Requirements

What you’ll need

5–8 years of management experience, preferably in project management, performance/continuous improvement, or consulting
2–4 years of functional back-end revenue cycle experience in Billing, Claims, Denials, Follow Up, or Cash Posting
Strong skills with Microsoft Office, including PowerPoint, Visio, Excel, and Word
Strong internal communication skills and ability to work with all organizational levels
Troubleshooting and problem-solving skills
Ability to manage multiple customers, projects, tasks, and expectations simultaneously
Ability to ensure customer satisfaction through follow-up, responsiveness, and thorough communication
Ability to travel up to 25%

Benefits

Comp & perks

Annual bonus plan at a target of 20.00%
Competitive benefits package
Opportunities to constantly learn, collaborate across groups, and explore new career paths
Opportunity to contribute, think boldly, and create meaningful work
Community giving and support
Reasonable accommodation for applicants with disabilities