R1 RCM

Customer Support

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen to patients' fears, concerns, and questions
• Work on computers and answer phones in a busy environment
• Collect details for physician and nurse check-ins
• Work across multiple programs and types as quickly as patients talk
• Assist patients who may be ill or worried
• Help patients complete their registration quickly
• Work with varying health plans and coverage depending on what patients tell you
• Prepare for unexpected situations in a fast-paced job

Part Time Patient Customer Service Representative

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen to patients' fears, concerns, and questions
• Work on computers and answer phones in a busy environment
• Work across multiple screens collecting details
• Build rapport with patients and ease their anxiety
• Assist patients in completing their registration

• Provide oversight of Team Lead(s) a team or Representatives for one or more clients
• Be the primary point of support, training and coaching for your team’s performance
• Maintain KPI reporting, improvement programs and ACD Metrics
• Work with EMR systems such as EPIC, Meditech or Cerner
• Have a working knowledge of EOBs and authorizations/referrals
• Maintain a level of performance that ensures success for your client’s objectives

Customer Service Supervisor

• Help patients check into the hospital
• Collect information accurately and quickly
• Address patients' fears, concerns, and questions
• Work on computers and answer phones in a busy environment

• Help patients check into the hospital
• Answer questions during registration
• Collect patient information accurately and quickly
• Assist in a fast-paced hospital environment

Manager

• Build and maintain deep, trusted partnerships with senior client stakeholders.
• Serve as the primary point of contact for all RCM-related matters, ensuring client needs are anticipated and met.
• Oversee the full RCM lifecycle, from patient access and registration through billing, collections, and denial management.
• Ensure seamless integration of R1 solutions across all touchpoints.
• Lead the planning, execution, and delivery of RCM projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with internal teams, including operations, technology, and analytics, to ensure the successful delivery of RCM services.
• Identify opportunities for process optimization, automation, and innovation within both R1 and client operations.
• Provide guidance and mentorship to junior team members, fostering a culture of excellence and continuous learning.
• Prepare and deliver executive-level presentations, business reviews, and operational updates to both internal and external stakeholders.

Senior Manager, Customer Partner

Product Manager

• Lead product strategy and execution for a new healthcare solution
• Drive discovery and requirements with clinicians and operations
• Manage integration strategy with EHRs, especially Epic
• Shape AI and agentic capabilities through collaboration
• Contribute to go-to-market readiness and early customer conversations

Senior Manager, Product Management – Phare Claim

Recruitment

• Utilizing Internal and External data to create scalable strategies and show measurable impact within R1.
• Partner closely with our business leaders to implement new and innovative approaches to developing talent pipelines
• Onboard, mentor, and grow geographically dispersed recruiters to build inclusion across diverse teams and build a cohesive culture across the group
• Development and performance management of team members (1:1's, coaching, career development, and performance reviews)
• Strong collaboration with the other Talent Acquisition leaders, the HR organization, as well as other cross-functional groups across the organization
• Create and define SMART goals focused on the team, the new employment brand, and organization initiatives.
• Execute project management skills for key team improvement initiatives, which will include: drive project plan, identifying key areas to improve the project plan, collaborating with cross-functional groups in HR, reporting on results, and executing change management plans
• Identify and partner with organizations, networking groups, and schools in order to drive new diversity sourcing channels and expand employer brand
• Proactively review business needs and partner with leaders think about their long-term talent plans, help them forecast talent needs, gaps, etc., based on historical data and future growth plans.

Talent Acquisition Manager

• Assist in establishing and implementing departmental initiatives.
• Complete performance evaluations, track time and attendance.
• Troubleshoot and resolve issues with client concerns with a sense of urgency.
• Train and educate staff on all necessary computer systems as well as new process changes.
• Ability to exhibit professional and positive disposition with a patient centric focus.

Team Lead, Customer Service

Sales

• Support the execution of sales enablement strategy
• Design and improve onboarding and ramp programs
• Partner with Product Marketing for product enablement
• Develop ongoing programs focused on sales effectiveness
• Collaborate with various teams to ensure aligned enablement efforts
• Manage and optimize enablement platforms and resources
• Track effectiveness using performance metrics

Senior Sales Enablement Manager

Full-stack Engineer

• Build and operate services and pipelines that move data through Phare’s AI and product stack
• Develop reliable systems for ingesting, transforming, and serving large-scale healthcare data
• Ensure high performance, observability, and compliance
• Own backend interfaces that power analytics and model workloads

Software Engineer – Data Platform

Director

• Translate AI strategy into tactical execution plans for increased efficiency
• Partner closely with quality, deployment, and product for value creation
• Lead and manage the optimization team, providing guidance and mentorship
• Analyze data to find opportunities for automation
• Report process-level automation impact and efficiency gains
• Facilitate team-level process training and automation enablement

Director of Process Optimization

• Help patients check into the hospital
• Answer questions during registration
• Collect patient information accurately and quickly
• Assist patients in a fast-paced environment
• Work across multiple screens and programs
• Build trust with patients during registration

Customer Service Representative – Patient Registration

• Define team vision, OKRs, and a roadmap aligned to enterprise priorities
• Lead structured discovery (qualitative and quantitative) to identify root causes, validate hypotheses, and define high-value opportunities
• Own the backlog and prioritization, communicate trade-offs, and make clear decisions with stakeholder alignment
• Partner across teams to deliver scalable analytics products and standardized reporting capabilities
• Proactively identify execution gaps, risks, and dependency issues; remove barriers and improve system-level throughput and quality
• Build trusted relationships through clear, accurate communication in complex or high-stakes situations
• Coach and develop leaders and individual contributors; guide teams through change with accountability and consistency

Service Delivery Manager

Salesforce Administrator

• Handle all basic administrative functions, including user maintenance, reports and dashboards, Flows, lead/opportunity pipeline management, case/service requests, bug and feature requests, testing and QA in sandbox, and other routine tasks
• Assist in training new users and growing the Salesforce.com skill set across the organization
• Support other team members on special projects as needed
• Manage Salesforce.com data feeds and other conversions, consolidations, and integrations with platforms such as Pardot and ServiceNow
• Work independently and collaborate with others to deliver effective solutions that meet business requirements
• Develop efficient processes with a forward-thinking mind frame, utilizing best practices, native functionality and UX in mind
• Routinely test the stability and functionality of applications, recommending performance improvements where possible
• Manage cases to troubleshoot and fix bugs, documenting solutions in the ticketing system.