R1 RCM

Manager

• Lead standardization activities during client onboarding, including operational assessments, scorecard completion, risk identification, and development of executive-ready recommendations
• Drive implementation activities for large-scale customer deployments, ensuring delivery against milestones, timelines, and key performance indicators
• Evaluate current-state workflows against R1 operating standards and identify opportunities to improve efficiency, quality, and financial performance
• Support future-state workflow design and process optimization initiatives across the revenue cycle
• Develop and maintain standardization tools, scorecards, templates, playbooks, and onboarding resources
• Partner with operations, implementation, technology, and client leadership teams to support successful adoption of R1 standards
• Provide post-go-live stabilization support and monitor performance against operational objectives
• Influence operational transformation efforts that help clients achieve sustainable performance improvement and long-term success

Manager, Standardization

Associate

• Create, analyze, and distribute recurring and ad hoc client reports and dashboards
• Validate data accuracy and integrity, identifying trends, errors, and opportunity areas impacting client outcomes, reporting, or revenue
• Support reporting enhancements, including Power BI development and data visualization
• Maintain reporting schedules, client documentation, and operational processes
• Assist with client implementations, ongoing account maintenance, and administrative support activities
• Contribute to team goals, projects, and continuous improvement initiatives
• Support R1’s Revenue Performance Services, including DRG Validation and Charge Capture solutions
• Assist with internal initiatives and client product implementation through data verification, report creation, trend documentation, and client support

Client Delivery Associate

Representative

• Work in all phases of provider enrollment, re-enrollment, and expirables management for commercial and government payers
• Enter and maintain current expirables, practice/billing locations, and other pertinent information in the payer enrollment database
• Participate in reviewing, completing, and submitting provider enrollment initial and re-enrollment applications through payer portals and other applicable methods
• Follow up with payers by phone, website, or email regarding network participation and submitted applications
• Assist providers and client personnel with application completion
• Monitor application status and resolve issues with insurance carriers
• Facilitate completion, setup, and re-attestations of CAQH applications
• Update NPPES records for individual and organization providers
• Coordinate and collaborate professionally with providers and designated office personnel
• Achieve monthly quality and productivity standards
• Comply with R1 policies
• Perform other duties assigned by Provider Enrollment leadership
• Assist with auditing, training, and educating peers and client team members on escalations, enrollment processes, and paperwork
• Identify gaps and trends in enrollment processes and escalate them to leadership for resolution

Provider Enrollment Representative II

Onboarding Specialist

• Monitor and track all aspects of customer onboarding, including key milestones, deliverables, and timelines
• Mitigate project risks
• Develop deep operational expertise and understanding of R1's business model
• Partner with customer executive teams as a thought leader
• Participate in R1 strategy development as a thought leader and content expert
• Share best practices, optimize performance, and lead transformation
• Drive cross-functional alignment across R1 and customer organizations
• Partner with Customer Executive teams to align operational objectives
• Deliver highly satisfied, referenceable customer counterparts, including CFOs, CEOs, and Executive Sponsors
• Travel up to 25%

Director, Customer Onboarding

Recruitment

• Develop and execute sourcing strategies for complex, specialized and high-priority roles
• Identify and engage qualified talent through LinkedIn Recruiter, talent databases, professional communities, referrals, events, research and creative sourcing methods
• Translate role requirements into practical search criteria and continually refine your approach based on candidate and market feedback
• Build meaningful relationships with prospective candidates, including individuals who may not be ready to make an immediate career move
• Partner with recruiters and hiring leaders to calibrate profiles, share market intelligence and adjust sourcing strategies as business needs evolve
• Conduct research to identify new talent pools, competitor organizations, relevant communities and emerging sourcing trends
• Maintain accurate, timely documentation of outreach, candidate activity, pipeline progress and sourcing outcomes
• Provide regular, proactive updates that clearly communicate progress, challenges, market conditions and recommended next steps
• Use data to evaluate sourcing effectiveness and identify opportunities to improve results
• Contribute ideas, resources and sourcing expertise across the Talent Acquisition team
• Help create an engaging and respectful experience for every person you contact
• Ensure sourcing practices comply with company policies and applicable employment requirements

Senior Sourcing Recruiter

Customer Success Manager

• Serve as the primary post-implementation owner for a portfolio of live health system clients; build and maintain trusted relationships at multiple levels (VP Revenue Cycle/Mid-RCM, Coding/CDI leaders, HIM, clinicians, IT, operational users)
• Lead regular client touchpoints (weekly/biweekly operations calls, monthly value reviews, and QBRs/EBRs)
• Define client-specific success metrics and value hypotheses; produce value reports, dashboards, and ROI summaries aligned to client and R1 standards
• Act as the voice of the customer within R37/R1; synthesize feedback into clear product, process, and customer support priorities
• Support renewal strategy with evidence of delivered value and future roadmap alignment; surface risks early, create mitigation plans, and maintain accurate health scoring and forecasts
• Partner with R1 and R37 commercial teams to identify expansion paths (new service lines, specialties, sites, or higher automation/adoption)
• Execute on and refine repeatable Client Success processes: onboarding-to-live handoff, account health scoring, QBR templates, escalation paths, playbooks, and knowledge base
• Mentor team members; building a high-performing team with clear accountability and a culture of client-centricity
• Contribute to broader R37 and R1 integration efforts (tooling, Salesforce process, cross-product value narratives)

VP, Customer Success

Product Manager

• Lead the AI analytics product development lifecycle from ideation to launch
• Prioritize initiatives, features, and stories by balancing stakeholder interests
• Synthesize a variety of inputs into building, maintaining, and promoting our data product roadmap
• Mitigate blockers and make tough trade-off decisions

Senior Product Manager

• Support R1’s various service lines in securing access to client systems during the onboarding of new clients, facility expansions for current clients, or service line expansions for current clients
• Collaborate with project managers, service line leaders, IT specialists and other internal stakeholders to implement R1 service lines within an expedited timeframe
• Educate clients regarding access requirements for all R1 service lines to be implemented via documentation materials and presentations
• Discover and develop system access processes with clients that will be followed post go-live
• Document all pertinent information regarding client systems, protocols, contact information and navigation instructions
• Train Maintenance System Access Specialists on system access protocols once onboarded client is live
• Credentialing of multi-system access across multiple R1 service lines
• Accurately track and follow-up on outstanding access requests, using a ticketing system to resolve tasks, incidents, and assignments
• Respond to internal and external inquiries regarding access statuses
• Provide weekly status updates to System Access leadership
• Maintain communication with client point of contacts to ensure access is provisioned in a timely manner
• Attend client touchpoint meetings
• Engage with clients, vendors, and other business departments
• Manage client facing system access requests
• Provision and deprovision user access
• Administer user access at both end user and application levels
• Monitor existing system access issues

System Access Onboarding Specialist

Insurance

• Verify and load platform-discovered patient insurance coverage into systems
• Manage a coverage work queue and research eligibility
• Coordinate with payers and provider teams and update patient records
• Support metrics/reporting and recommend process improvements

Insurance Coverage Loading Specialist

QA Engineer

• Conducting internal quality audits focused on inpatient medical coding to ensure accuracy, compliance, and adherence to official coding guidelines.
• Identifying coding errors, improving coding efficiency, and providing educational feedback to coders.
• Collaborating with operations and training teams to maintain high standards of coding quality and compliance with payer policies and regulatory requirements.

Senior Specialist – Inpatient IP Coding QA

Analyst

• Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
• Apply Epic Clarity and PB revenue cycle knowledge to identify trends and process improvement opportunities
• Build and maintain reporting on physician productivity and financial performance
• Conduct account and performance reviews to surface actionable opportunities
• Perform rigorous QA on metrics and reports
• Own follow-up actions against recommendations

Senior Service Delivery Analyst – Epic Clarity, PB

Operations

• Oversee day-to-day management of end-to-end or co-managed revenue cycle engagements
• Partner with key client leaders to communicate performance
• Support operational improvements and strengthen client outcomes.
• Drive revenue cycle performance by identifying best practices
• Lead implementation efforts across people, process, technology, and analytics
• Serve as a subject matter expert on revenue cycle model
• Manage client relationships and respond to ad-hoc requests

Senior Ops Lead

Performance Marketing

• Build and optimize scalable campaign frameworks, ABM programs, and insights-to-action workflows
• Deliver high-quality leads and build pipeline
• Partner closely with Sales, CX, Commercial Operations, and Product Marketing
• Own and evolve the integrated, persona-based, multi-touch demand generation strategy
• Set the standard for full-funnel campaign planning, launch, and optimization
• Direct 1:few and 1:many ABM programs targeting R1's top accounts
• Own the insights-to-activation strategy end-to-end
• Own event strategy and execution end-to-end

Senior Manager, Demand Generation

Artificial Intelligence

• Develop a deep understanding of current business operations, processes, and workflows.
• Proactively identify and evaluate opportunities where Artificial Intelligence (AI) can generate significant business value and operational efficiencies.
• Source, gather, and analyze large, complex datasets associated with potential AI use cases.
• Conduct thorough value vs. feasibility assessments for identified AI initiatives, employing sound judgment and data-driven analysis.
• Uncover and present novel insights from data analysis, clearly articulating trends, inefficiencies, and potential ROI.
• Translate analytical findings into clear, actionable recommendations for stakeholders, including operational leaders and technical teams.
• Collaborate with stakeholders to further investigate promising opportunities and contribute to the development of AI project roadmaps and design specifications.
• Prepare and deliver clear, concise presentations of findings and recommendations to diverse audiences.

Manager, Standardization

Client Delivery Associate

Provider Enrollment Representative II

Director, Customer Onboarding

Client Delivery Associate

Senior Sourcing Recruiter

VP, Customer Success

Senior Product Manager

System Access Onboarding Specialist

Insurance Coverage Loading Specialist

Senior Specialist – Inpatient IP Coding QA

Senior Service Delivery Analyst – Epic Clarity, PB

Senior Ops Lead

Senior Manager, Demand Generation

Analyst, AI Opportunity & Value Creation