R1 RCM

Manager

• Leading daily operations for assigned Complex Claims teams and client hospital accounts
• Using analytics and performance trends to improve productivity, compliance, and net revenue outcomes
• Partnering with client leadership to evaluate operational and financial results and drive change initiatives
• Standardizing workflows, supporting process improvements, and reinforcing quality and compliance expectations
• Developing frontline leaders and creating accountability for sustained team performance

Manager, Complex Claims

Vice President

• Collaborate with cross-functional teams to ensure customer needs are met and exceeded.
• Lead negotiations and manage contractual agreements with customers, ensuring mutually beneficial outcomes.
• Analyze market trends and customer feedback to identify opportunities for growth and improvement.
• Drive the development of innovative solutions that enhance customer experience and engagement.
• Mentor and lead a high-performing team dedicated to customer partnership excellence.

VP, Physician Customer Partner

Customer Support

• Deliver high-quality customer service through inbound and outbound calls
• Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
• Support patients with payment plans and financial questions
• Achieve first call resolution and meet call center performance metrics
• Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
• Maintain HIPAA compliance and accurate documentation
• Navigate multiple systems while managing high call volume

Patient Solutions Representative II – Healthcare Customer Service, Call Center

Platform Engineer

• Design, deploy, and operate AKS clusters
• Own Azure infrastructure provisioning through Terraform (IaC)
• Build and operate GitOps-based deployment pipelines using ArgoCD
• Operate the platform’s observability stack
• Participate in 24x7 on-call rotation
• Respond to incidents promptly and lead root cause analysis
• Implement security controls in Azure
• Document operational runbooks

Platform Engineer III

Product Marketing

• Market intelligence: build and maintain a systematic market intelligence program, including segmentation, TAM/SAM/SOM analysis, buyer persona research, and competitive benchmarking.
• Work with leadership to surface issues in segment reviews and translate insights into actionable strategies for sales, product, and executive leadership.
• Messaging and positioning: own and evolve the messaging framework for Phare, ensuring clarity, differentiation, and resonance of our value proposition across buyer personas (clinical, financial, IT).
• Partner with revenue cycle SMEs in Product, Operations and Product Marketing to balance technical accuracy with compelling storytelling in the form of sales presentations, case studies, and other internal and external efforts.
• Cross-functional orchestration: act as the connective tissue across product, sales, operations, customer experience, etc., to migrate strategic priorities into coordinated execution.
• Ensure launches, RFP responses, and thought-leadership initiatives are consistently aligned, timely, and impactful across stakeholders.
• Strategic partnership and program impact: Collaborate closely with leadership and marketing peers to develop thought-leadership content and support integrated marketing efforts (e.g., customer advocacy programs, KLAS, etc.).
• GTM launches: drive full lifecycle GTM execution for Phare launches and reintroductions for E2E customers partnering with Product Marketing peers — from positioning and messaging to sales enablement, campaigns, and field activation.
• Know your product and your roadmap: collaborating with product team and internal SMEs to discuss product roadmap and integrate findings into launch/GTM strategy + playbook.
• Proactive client communication and storytelling: develop proactive customer communication strategies and compelling case studies that showcase customer outcomes, innovations, and AI-enabled success stories to drive trust and market credibility.

Senior Product Marketing Manager

Account Manager

• Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance
• Support internal efforts to improve KLAS and NPS scores and related activities
• Partner with Service Delivery to deliver to client executives highlighting pertinent updates relating to client needs
• Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation
• Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation
• Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success
• Proactive identification of projects that will improve operational performance metrics
• Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified
• Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
• Focus on development, performance, and growth of the Revenue Cycle Team

Customer Partner Manager

Director

• Drive high Net Promoter Score (NPS) results across client portfolio
• Document the client experience in CRM
• Participate in contracting and contract renewal process
• Lead creation and presentation of business reviews

Director, Client Experience

• Responsible for day-to-day leadership and management of full-scale end-to-end revenue cycle engagement
• Oversee staff and collaborate with multiple stakeholders
• Assist in relationship management of key client counterparts
• Support internal efforts to improve KLAS and NPS scores
• Partner with Service Delivery to deliver to client executives

Senior Director – Customer Partner

Business Intelligence Developer

• Stakeholder Collaboration: Partner with operational leaders across service lines to translate business questions into reporting and analytics solutions.
• Reporting & Analysis: Build and maintain Power BI reports and dashboards, deliver ad hoc analytical extracts under tight timelines, and analyze operational data to identify root causes, reconcile discrepancies, and surface actionable insights.
• Automation: Replace manual reporting processes with scalable, automated workflows using SQL, Python, or R — scheduled distributions, snapshot pipelines, metric calculations.
• Strategic Communication: Synthesize findings into clear, evidence-backed recommendations for leadership.
• Technical Proficiency: Daily use of SQL (Snowflake), Python or R, and Power BI (DAX) for extraction, transformation, analysis, and visualization across multiple data platforms.
• Team & Growth: Self-driven ownership mindset. Actively support teammates, share knowledge, and pursue continuous professional development.

Senior BI Analyst

Operations

• Own complex client implementations from a data perspective
• Engage with internal project team members during implementation projects
• Manage the relationship between client IT to collaboratively work towards data that meets data specifications
• Apply a deep understanding of healthcare data to solve problems for internal and external stakeholders
• Serve as a technical mentor to Data Operation Analysts on the team
• Data research and analysis – writing queries, analyzing results, and identifying trends
• Create reports around system performance (rules engine), client data trends and other business needs
• Communicate/present research results to non-technical stakeholders (both internal and external)
• Script and automate data-related processes
• Resolve data duplication, ensure data received satisfies operational requirements spanning multiple service lines and solutions
• Perform analysis of data acquired into Data Lake
• Stakeholder management, request handling
• Utilize Salesforce for tracking work and deliverables

Data Operations Analyst II

• Manage patient questions and concerns in a confidential and professional manner
• Deliver a high-quality patient experience through inbound and outbound call resolution
• Review/interpret and answer questions regarding patient statements, explanation of benefits, and account balances

Senior Healthcare Customer Service Representative

Chief of Staff

• Serve as the primary integrator across Enterprise Deployments, Payer Analytics, Product, Engineering and cross‑functional partners to translate strategy into execution and ensure cross functional accountability.
• Partner with Finance and Product to align growth strategy, investment prioritization, and resource allocation.
• Drive organizational cohesion, transparency, and communication across the business and adjacent corporate teams.
• Identify enterprise level risks, interdependencies, and opportunities; develop frameworks for rapid decision making and escalation.
• Architect and manage the operating cadence, including MORs, QBRs, All Hands, leadership staff meetings, weekly performance reviews, and cross functional initiative reviews.
• Design and facilitate agendas, ensuring clarity of goals, ownership, follow through, and outcomes.
• Ensure action items, decisions, and priorities “stick,” and drive follow up across teams to maintain alignment and accountability.
• Lead high priority, cross functional initiatives tied to growth, operational excellence, commercial readiness, client outcomes, and transformation.
• Oversee program structure, resourcing, KPIs, and stakeholder alignment.
• Conduct benchmarking, market analysis, and competitive intelligence to inform strategic decisions.
• Track, report, and escalate against initiative progress and key milestones.
• Lead the development, synthesis, and refinement of CEO-, CFO-, ELT-, and Board level materials related to PhareOS, market positioning, roadmap execution, client outcomes, and performance.
• Anticipate executive questions, prepare defensible analysis, and ensure consistent, high quality storytelling across the business.
• Partner with HR, Finance, and Communications on talent strategy, org design, change management, and cross team engagement.
• Help drive cultural alignment, leadership effectiveness, and communication flow across the organization.
• Build strong relationships across the organization to increase effectiveness, transparency, and collaboration.

Chief of Staff, Strategic Initiatives

• Designing, developing, and maintaining software applications that handle and process large volumes of data
• Collaborating with cross-functional teams to understand data requirements and develop software solutions that effectively integrate and utilize data
• Building and optimizing data models and databases for performance and efficiency
• Writing code to extract, transform, and load data from various sources into data warehouses or data lakes
• Implementing data quality checks and data governance processes to ensure data accuracy and consistency
• Troubleshooting and resolving software and data-related issues
• Working with big data technologies such as Hadoop, Spark, and Kafka
• Conducting performance testing and optimization of software applications that handle large datasets

Data Platform Engineer III

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)

Customer Service Representative – Patient Registration

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time