R1 RCM

Full-stack Engineer

• Planning, design, and implementation of automated data lake solution to support analytics across all applications within the company
• Collaborate with and across Agile teams to develop, test, implement, and support technical solutions
• Work with other teams with deep experience in analytics and operations to understand how to centralize their data
• Share your passion for staying, experimenting with, and learning new technologies

Software Engineer III

• Act as the technical lead on projects, contributing hands-on to front-end development using Angular and RESTful APIs for a major Healthcare Scheduling and Order system.
• Guide Agile delivery by facilitating Scrum ceremonies and promoting best practices across the team.
• Collaborate with cross-functional teams to align engineering efforts with business goals and contribute to strategic initiatives.
• Make architectural recommendations, troubleshoot production issues, and ensure high-quality, scalable solutions.
• Explore and apply emerging technologies, including AI, to enhance development processes and product innovation.

Software Engineering Lead

Director

• Serve as primary point of contact for all day-to-day activities within the Client Experience Team
• Establish trusted relationships with assigned clients and expand partnerships through selling new solutions when appropriate
• Provide leadership and support to the Client Experience Team and collaborate across departments to drive high client satisfaction and safeguard client retention
• Project leadership requiring cross-collaboration with multiple organization units
• Drive high Net Promoter Score (NPS) results across client portfolio
• Participate in contracting and contract renewal process
• Provide leadership within the Client Experience team, potential to have direct report(s)
• Lead creation and presentation of business reviews
• Assist in implementation of new solutions and onboarding of new clients
• Follow account management and client experience best practices

Senior Director, Client Experience

Human Resources

• Collecting and compiling HR metrics and data from a variety of sources, including Workday, employee surveys, exit interviews, employment records, government labor statistics, competitors’ practices, and other sources
• Analyze data and statistics for trends and patterns with attention to attrition, turnover, and compliance with employment laws and regulations
• Participates in planning and creation of business and client-facing presentations of data
• Prepares reports of data results, presents, and highlights findings and areas of additional consideration
• Supports the HR Business Leaders in the performance management and merit increase/bonus process by collecting data and conducting any follow-up needed
• Cross-functional support for talent planning, engagement survey review, and action planning
• Participate in ad hoc projects related to various areas of Human Resources, including Total Rewards, Talent Management, I&D, Organization Design, etc.
• Leverages AI-powered tools and techniques to enhance data analysis, automate reporting, and generate insights that support strategic HR decision-making

HR Analyst

Security Analyst

• Safeguard patient data and ensure regulatory compliance
• Lead end-to-end completion of client security questionnaires, coordinating with cross-functional teams
• Manage vendor risk assessments and periodic reassessments; identify, evaluate, and mitigate third-party risks
• Ensure activities align with healthcare regulations (e.g., HIPAA, HITRUST) and maintain documentation for audits
• Collaborate with IT, legal, and procurement to streamline processes and recommend risk management improvements

Senior IT Security Analyst

Operations

• Lead and manage patient operations client service delivery team
• Cultivate and maintain strong client relationships
• Drive client satisfaction and optimize service delivery processes
• Act as intermediary between Customer Partners and Operations
• Create customer-facing content, generate data insights, and manage key customer initiatives
• Manage strategic relationships with key client stakeholders and align with VP guidance
• Lead initiative execution including scoping, planning, tracking to KPI targets, and driving accountability across cross-functional teams
• Develop and own client communication strategies, manage systemic risks and escalations, and act as a project manager or sponsor
• Mentor and guide managers and analysts to build scalable self-monitoring processes, deliver proactive insights, and report on outcomes

Senior Director, Service Delivery – Patient Operations

Accounts Receivable

• Manage denials, accounts receivable, and front-end billing for multiple clients handling large inventory
• Perform initial reviews and approve and review cases for external appeal and outpatient billing
• Review, draft, and approve complex and contractual appeals and letters to insurance companies
• Assist in training to ensure reimbursement analysts resolve, call, and/or appeal defined number of accounts
• Manage daily workloads of Operations Support Department staff
• Enlist Provider Representatives to resolve complex claim and appeal issues
• Audit and review client status reports and provide feedback to leadership (daily/weekly/monthly)
• Develop employees and collaborate closely with domestic and global teams

Denials and Accounts Receivable Supervisor

Risk

• Serve as central point of contact for day-to-day administration of the Workers’ Compensation Program
• Manage claims related to the Workers’ Compensation Program
• Ensure compliance with OSHA regulations
• Assist in collection and preparation of annual underwriting submissions for the Corporate Property & Casualty Insurance Program
• Obtain and track certificates of insurance (COIs)
• Conduct vendor contract reviews
• Handle accounts payable related to insurance
• Analyze loss run data, insurance costs, and deductible allocations
• Support enterprise risk and insurance management program and employee well-being across the enterprise

Risk and Insurance Analyst

• Review patient information daily and process documents efficiently
• Process itemized documentation from payors per patient requests
• Track changes to client processes and adjust as needed
• Actively track backlog and prioritize urgent requests
• Communicate with insurance companies and handle IVR statements

Operations Associate I

Customer Success Manager

• Serve as trusted advisor and advocate for clients overseeing full revenue cycle
• Primary liaison between organization and clients driving strategic initiatives to enhance revenue performance
• Collaborate cross-functionally with billing, coding, operations, and technology teams
• Offer strategic guidance to maximize revenue collection, reduce costs, and improve account financial health
• Develop and maintain strong relationships with key stakeholders and ensure client satisfaction and retention
• Coordinate and communicate client contractual details for SLAs, performance-based pricing, fees and terms
• Responsible for identifying customer needs, developing solutions, and managing change at the account level

Senior Manager, Client Success – Physician Billing

Manager

• Work alongside Service Delivery leadership on revenue cycle delivery for large care organizations
• Partner with the Customer Operations team and R1 functional teams to deliver superior results
• Contribute as a thought leader to improve the R1 RCM solution and inform strategy
• Build and maintain high-touch relationships with client counterparts and leadership; act as liaison between operations and client leadership
• Build and mentor a high-performing team
• Handle claims related to increased Accounts Receivable (AR) and backend revenue cycle issues, ensuring timely resolution
• Manage and resolve client requests and issues; work collaboratively across departments
• Utilize Excel and PowerBI for data analysis and reporting to support decision-making and process improvements

Senior Manager, Service Delivery

Analyst

• Work alongside Service Delivery leadership and team members on revenue cycle delivery for large care organizations
• Partner with Customer Operations and R1 functional teams to deliver superior results
• Contribute as a thought leader to improve the R1 RCM solution and inform strategy
• Support high-touch client relationships and mentor a high-performing team
• Liaison between internal operations and client teams
• Address and resolve client inquiries to ensure satisfaction
• Conduct high-level inventory analysis to support operational efficiency
• Perform reporting duties and data analysis, focusing on claims and patient accounts
• Work closely with Senior Manager and Director to align strategies and deliverables
• Manage backend revenue cycle processes, particularly hospital billing
• Utilize PowerBI for data visualization and demonstrate proficiency in Excel for detailed analysis
• Effectively manage time and prioritize tasks to meet deadlines

Service Delivery Analyst

Medical writer

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
Responsible for selling Clinical Documentation Improvement and Coding Solutions.
Developing and maintaining relationships while partnering with the broader commercial team to collaborate and drive sales with hospital and healthcare providers.
Identify new business opportunities and developing strategies to increase sales.
Pursue, develop, and sustain CDI and coding sales leads and prospects in the hospital and healthcare provider vertical.
Develop and execute a strategy in collaboration with the commercial team focused on building brand awareness and driving new revenue.
Meet or exceed monthly, quarterly, and annual sales goals and forecast accurately.
Frequently travel within the sales territory to provide onsite presentations to VP and C-level staff.
Communicate effectively to deliver department goals and respond to market trends.

Business Development Director – Clinical Documentation and Coding

• Save medical documentation, check hospital claim changes, review hospital patient accounting software for recent payments, add notes to hospital accounts, and assist with account follow up
• Obtain work assignments and necessary documentation (medical records, claims forms, itemized bills, account notes) and payment information from providers
• Manage dynamic work assignment queue according to SOPs and workflows: reviewing accounts and recommendations, add documentation to R1 software as needed, close out requests timely, efficiently, and correctly
• Maintain a private and secure remote work environment that meets HIPAA guidelines

Operations Associate

• Define and execute a strategic vision for customer success tailored to small and rural healthcare providers
• Cultivate trust and loyalty with hospital executives and administrative teams through a relationship-based client engagement approach
• Identify back-end revenue performance opportunities on core financial metrics and resolve through contract negotiation, change management, lean process improvement, guiding in revenue cycle best practices, and advanced quantitative
• Serves as a liaison in coordination with the R1 Deployment team for training and subject matter expertise on the utilization of R1 workflow
• Assist with the management of the Net Promote Score program, including survey management, analysis, corrective actions, and communication of results
• Continuously detect and resolve defects within go live integration to R1 processes and procedures while creating solutions to prevent future defects
• Responds to ad-hoc client requests and develops solutions in a timely manner
• Mentor R1 Customer Success Managers, R1 Operational leaders and potentially client staff to improve performance and service offering
• Develop industry knowledge that serves as a foundation for career progression and client value
• Interpret data sets and create data analyses to drive desired results

Senior Manager, Client Success - Implementation

• R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
• We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
• As our Denials & AR Manager , you will be responsible for the appropriate management of the department’s accounts, inventory, and workflows as well as employee development, recruitment, client meetings, and auditing for all account inventory.
• Every day, you will oversee the areas of end-to-end revenue cycle operations - enterprise side, inventory management, employee training and development, process and case audits, and management of the department's Supervisor(s) and Leads.
• Successful applicants will have experience in managing multiple health systems’ inventories and have experience working with domestic and global teams, have experience with intermediate+ level MS Excel experience.