System Access Onboarding Specialist

R1 RCM

Onboarding Specialist securing client system access and supporting various service lines at R1. Collaborating with stakeholders and educating clients on system access protocols for healthcare.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing client system access requests and maintaining compliance with HIPAA regulations. Capable of collaborating with diverse stakeholders and providing effective training and documentation to ensure seamless onboarding and access provisioning.

Highest-signal resume keywords

Customer Service ExperienceHIM Systems ProficiencyMicrosoft Office Suite ProficiencyTicketing System KnowledgeHIPAA Compliance Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSystem Access ManagementDocumentation SkillsTraining and EducationData TrackingUser Access ProvisioningIncident ResolutionProcess DevelopmentCommunication SkillsProblem Solving

Soft Skills

CollaborationIndependenceProfessional Relationship Management

Tools & Technologies

Microsoft ExcelMicrosoft OneNoteMicrosoft OutlookMicrosoft SharePointMicrosoft TeamsMicrosoft WordSalesForceService NowSonder

Industry Keywords

HIM SystemsAccess ProtocolsClient OnboardingSystem Access IssuesSecurity Encryption

About the role

Key responsibilities & impact

Support R1’s various service lines in securing access to client systems during the onboarding of new clients, facility expansions for current clients, or service line expansions for current clients
Collaborate with project managers, service line leaders, IT specialists and other internal stakeholders to implement R1 service lines within an expedited timeframe
Educate clients regarding access requirements for all R1 service lines to be implemented via documentation materials and presentations
Discover and develop system access processes with clients that will be followed post go-live
Document all pertinent information regarding client systems, protocols, contact information and navigation instructions
Train Maintenance System Access Specialists on system access protocols once onboarded client is live
Credentialing of multi-system access across multiple R1 service lines
Accurately track and follow-up on outstanding access requests, using a ticketing system to resolve tasks, incidents, and assignments
Respond to internal and external inquiries regarding access statuses
Provide weekly status updates to System Access leadership
Maintain communication with client point of contacts to ensure access is provisioned in a timely manner
Attend client touchpoint meetings
Engage with clients, vendors, and other business departments
Manage client facing system access requests
Provision and deprovision user access
Administer user access at both end user and application levels
Monitor existing system access issues

Requirements

What you’ll need

2+ years of customer service or helpdesk experience
Proficiency with Microsoft Office suite, including but not limited to: Excel, OneNote Outlook, SharePoint, Teams, and Word
Capability to work independently, utilizing available tools and resources to perform the job duties efficiently
Ability to communicate customer needs and priorities in regard to HIM systems
Maintain professional relationships with internal and external contacts
Understand the importance of HIPPA compliance and security encryption
Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required.
Experience in HIM Systems (e.g., Epic, Cerner, Meditech, STAR)
Basic knowledge of online ticketing systems (e.g., SalesForce, Service Now, Sonder)

Benefits

Comp & perks

Competitive benefits package