VP, Customer Success

R1 RCM

VP of Customer Success at R1 RCM managing health system client relationships post-implementation. Leading strategic vision for customer success in healthcare revenue cycle operations.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesLead💰 $211,269 - $264,086 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Success and Account Management within the healthcare technology sector, focusing on driving renewals, adoption, and expansion while maintaining strong relationships with stakeholders. Proficient in analyzing data to create operational insights and value narratives that align with client needs and organizational goals.

Highest-signal resume keywords

Client Success ManagementHealthcare OperationsB2B SaaS ExperienceRevenue Cycle KnowledgeAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Relationship ManagementValue ReportingROI AnalysisStakeholder EngagementData AnalysisOperational InsightRenewal StrategyAccount Health ScoringOnboarding ProcessesAI/ML Product Support

Soft Skills

MentoringCross-Functional CollaborationCommunicationStorytelling

Tools & Technologies

SalesforceDashboardsValue Reports

Industry Keywords

Healthcare TechnologyRevenue Cycle ManagementCodingClinical Documentation ImprovementHealth Information ManagementDenials PreventionPre-Bill Review

About the role

Key responsibilities & impact

Serve as the primary post-implementation owner for a portfolio of live health system clients; build and maintain trusted relationships at multiple levels (VP Revenue Cycle/Mid-RCM, Coding/CDI leaders, HIM, clinicians, IT, operational users)
Lead regular client touchpoints (weekly/biweekly operations calls, monthly value reviews, and QBRs/EBRs)
Define client-specific success metrics and value hypotheses; produce value reports, dashboards, and ROI summaries aligned to client and R1 standards
Act as the voice of the customer within R37/R1; synthesize feedback into clear product, process, and customer support priorities
Support renewal strategy with evidence of delivered value and future roadmap alignment; surface risks early, create mitigation plans, and maintain accurate health scoring and forecasts
Partner with R1 and R37 commercial teams to identify expansion paths (new service lines, specialties, sites, or higher automation/adoption)
Execute on and refine repeatable Client Success processes: onboarding-to-live handoff, account health scoring, QBR templates, escalation paths, playbooks, and knowledge base
Mentor team members; building a high-performing team with clear accountability and a culture of client-centricity
Contribute to broader R37 and R1 integration efforts (tooling, Salesforce process, cross-product value narratives)

Requirements

What you’ll need

10+ years in Client Success, Account Management, Implementation, or Healthcare Operations roles, with at least 3 years owning enterprise healthcare accounts
Proven track record driving renewals, adoption, and expansion in a B2B SaaS or healthcare technology environment
Deep familiarity with hospital revenue cycle and/or mid-cycle workflows (coding, CDI, HIM, DRG, denials prevention, pre-bill review)
Experience navigating complex stakeholder environments and leading executive-level value conversations
Strong analytical and storytelling skills: able to translate data into operational insight and ROI narratives
High comfort working cross-functionally with Product, Data Science/Analytics, Engineering/Integration, and Sales
Experience supporting AI/ML-enabled clinical, coding, or RCM products preferred

Benefits

Comp & perks

Eligible to participate in annual bonus plan at a target of 30.00%