Qodea

Administration

• Operate the Delivery Acceptance gate at Closed Won: validate the Delivery Acceptance Checklist submitted by Sales; confirm the SoW, rate card, Deal Desk sign-off and resource plan are present and consistent, and that the Salesforce opportunity unique identifier is linked to the Qody project; file approved documentation and maintain the acceptance tracker; release to mobilisation or route gaps back.
• Assure a delivery-team review of the effort estimate has taken place before proposal submission, routing unreviewed estimates back to Sales, so delivery risk is assessed before commercial commitment.
• Support mobilisation: ensure project and timesheet codes, resource plan, governance cadence, document library and tooling (Qody, Jira) are in place; complete the Project Manager handover checklist, archive the handover pack and link it in Qody.
• Coordinate the initial engagement forecasts revenue and billing maintained separately from cost to preserve margin visibility so each engagement has a baseline to govern against from day one.
• Maintain the portfolio governance cadence and the RAID, decisions and actions logs; collect and quality-assure each engagement's evidence pack (risks, budget, schedule, change requests, ceremonies, Qody health) and track RAG movement. Missing or late evidence is recorded as Red; two consecutive Red ratings are escalated to the Delivery Director.
• Own the change-control register: log each change request with its scope, timeline, fee, cost, margin and forecast impact; track approval; ensure approved changes flow into Qody, the forecast and the SoW record. Every change request carries its Salesforce unique identifier linked to Qody no scope change is delivered without a corresponding commercial record.
• Monitor actual burn against budget per engagement and surface overburn and margin drift as exceptions; maintain the client spend-position data where the commercial model requires it. Client communication remains with the Project Manager.
• Track milestone completion against SoW billing triggers, flag due or missed billing events to Finance, and keep the billing schedule current.
• Keep the revenue/billing forecast and the cost forecast current as separate views through the engagement, reconcile against the Salesforce commercial forecast, and route exceptions to their owners, on a weekly upkeep and fortnightly board reporting cycle.
• Operate the bi weekly ISO 9001 audit rota: sample engagements against the governance standard, log non-conformances and track remediation.
• Own the agreed definitions of engagement types (Pre-sales, POC, Discovery) and assure they are applied identically across business units, Salesforce and Qody; flag person and role record mismatches across BambooHR, Salesforce and Qody and route them to the owner, so margin is calculated on consistent data.
• Maintain document-library templates, governance folder structure and naming standards, with a monthly sweep to assure every live engagement's folder is complete and current.
• Run engagement closure: confirm final delivery status, final billing, revenue-recognition inputs, cost actuals, margin position and open actions; lock timesheets; process the Qody debook; archive the project folder; set status to Closed. Only Delivery Operations can set Closed status.
• Coordinate the delivery-side revenue-recognition inputs with Finance at milestone and close. Recognition basis follows the contract type of the engagement; timesheet actuals are an input, not the basis; Finance owns recognition itself.
• Capture structured lessons learned at close into a live register, theme recurring issues, and surface them for process improvement on a monthly synthesis cycle.

PMO Administrator

Security Engineer

• Define, own and continually evolve the global internal IT and security strategy, ensuring alignment with business priorities, organisational growth and merger and acquisition activity.
• Lead the planning, integration and change management of acquired businesses into Beyond's technology estate, ensuring seamless transitions and minimal operational disruption.
• Oversee the design, implementation and continuous improvement of internal IT infrastructure, including SaaS platforms, end-user computing, collaboration technologies, networking and workplace technology.
• Develop, implement and maintain effective information security policies, governance frameworks and operational controls that protect company systems, data and intellectual property.
• Ensure compliance with relevant regulatory, contractual and certification requirements, including ISO 27001, ISO 9001, ISO/IEC 20000-1, ISO/IEC 42001, Cyber Essentials Plus, SOC 2 and data privacy (UK GDPR and equivalent regimes, including cross-border transfer governance), while leading audits, risk assessments and remediation activities.
• Lead the consolidation of separate legacy-entity certifications into a single group-wide Integrated Management System, while maintaining standalone certification for public-sector requirements.
• Own the global IT operating budget, vendor relationships and technology procurement, ensuring investment delivers value, scalability and operational efficiency.
• Lead business continuity, disaster recovery and incident response planning, regularly testing organisational resilience and driving continual improvement.
• Provide leadership for global IT operations and service delivery, ensuring reliable, responsive and high-quality support for employees across multiple international locations.
• Own the design and implementation of Data Transfer Agreements and Role-Based Access Control across delivery centres in the Philippines, Romania and Argentina.
• Act as the technical authority for customer security/compliance due diligence responses, ensuring consistent, accurate evidence across entities.
• Produce and maintain clear technical documentation, including high and low-level solution designs, architectural standards and operational procedures.
• Evaluate emerging technologies and recommend strategic improvements that enhance security, productivity and operational effectiveness.

Head of IT, Internal Security

Head of IT – Internal Security

Manager

• Independently lead assigned change workstreams and programmes from inception to completion.
• Utilise established change management methodologies (e.g., Prosci, ADKAR) to optimise user adoption and proactively minimise resistance on client engagements.
• Collaborate with clients to conduct foundational Training Needs Analyses.
• Partner seamlessly with the internal Qodea Training team to ensure the scoped training is delivered effectively.
• Maintain a working knowledge of the active Statement of Work and proactively flag potential out-of-scope requests or delivery risks to the Lead or Project Manager.
• Proactively drive the adoption of standard SaaS/cloud technologies (e.g., core Google Workspace or GCP migrations).
• Conduct change impact assessments, build stakeholder maps, and develop/execute targeted communications and engagement plans.
• Proactively identify and suggest improvements to internal Qodea change processes, templates, and documentation to increase practice efficiency.

Change Manager

Assistant

• Manage a portfolio of customer accounts, ensuring overdue debt is actively pursued.
• Maintain regular contact with customers to resolve queries and encourage prompt payment.
• Reconcile customer accounts and ensure all items are accurately recorded.
• Raise and process customer invoices in line with agreed procedures.
• Process and allocate customer payments, ensuring accuracy and timeliness.
• Conduct credit checks for opening new accounts and review credit limits when required.
• Attend weekly debt review meetings with the Senior Credit Controller / Manager.
• Support the setup of new direct debits and reinstatement of cancelled mandates.
• Manage unallocated cash and ensure prompt allocation to customer accounts.
• Develop strong customer relationships to promote consistent payment behaviour.
• Collaborate with other teams (e.g., Sales, Finance, Operations) to reduce credit queries caused by internal errors.
• Identify opportunities to reduce DSO through improved processes or customer interaction.

Credit Control Assistant

Trainer

• As a Senior Trainer, architect learning experiences that solve specific, complex business problems for enterprise clients.
• Design, build, and deliver complex, bespoke training materials and learning pathways.
• Run Training Needs Analyses (TNAs) and scope requirements independently.
• Understand project Statements of Work (SoWs) and contribute to pre-sales pitches.
• Act as quality assurance lead for freelance trainers and peer-review their delivery.
• Take a leading role in designing premium sessions for recurring revenue training products.
• Mentor Core trainers and champion continuous improvement in facilitation techniques.
• Deliver high-value, bespoke workflow training and specialize in advanced Gemini Enterprise, AppSheet, and Apps Script automation.

Google Workspace Trainer

General

• Own resource scheduling and workforce planning across your regional market.
• Translate pipeline forecasts and confirmed Statements of Work into practical resource allocation plans.
• Recommend suitable consultants based on skills, experience, seniority and project requirements.
• Maintain a clear view of consultant availability, project demand and skills capability within the region.
• Balance competing resource requests while prioritising commercial impact and delivery commitments.
• Act as the primary gatekeeper for the PSA (Professional Services Automation) tool.
• Translate signed Statements of Work (SoW) into live project structures, setting up billing codes, task hierarchies, and resource placeholders.
• Serve as a Subject Matter Expert for the PSA platform.
• Provide specialised administrative support for Managed Service Provider (MSP) contracts.
• Work directly with Project Managers to facilitate schedule shifts.
• Act as a key operational conduit between Sales, Pre-Sales and Delivery teams.
• Provide rapid and informed resourcing recommendations during project planning and proposal stages.
• Escalate risks relating to skills shortages and resource conflicts.
• Monitor utilisation trends and work with delivery leaders to address gaps.

Delivery Scheduling Lead

Consultant

• Proactively collaborate with the sales team to qualify opportunities, capture client requirements, and develop compelling proposals and Statements of Work (SoWs) that accurately scope project effort.
• Act as a technical evangelist in customer meetings, delivering engaging presentations and live demonstrations of Google's Digital Workplace solutions, with a particular focus on demonstrating the value of Gemini.
• Respond to RFPs and RFIs, clearly articulating Qodea’s differentiators and technical value proposition.
• Provide hands-on technical implementation, configuring customer environments across the Google Digital Workplace ecosystem (Workspace, Cloud Identity, Chrome Enterprise and Gemini) to meet specific design requirements.
• Lead the technical deployment and configuration of Gemini for Google Workspace and Gemini Enterprise, ensuring appropriate licensing, data security, and compliance guardrails are firmly in place.
• Manage and execute complex data migrations to Google Workspace from various source environments, ensuring data integrity and minimal disruption.
• Provide basic workflow enhancements and automation support using tools like Google Apps Script and AppSheet when required.
• Troubleshoot and resolve complex technical issues related to the Digital Workplace ecosystem, providing 3rd line support and technical fixes.
• Partner closely with Change Management consultants to align technical deployment strategies with user adoption plans, identifying risks and ensuring clients realise the full value of their investments.
• Conduct technical workshops, security and governance reviews, and administrative training sessions for clients.
• Create and disseminate thought leadership content (blogs, whitepapers) and internal documentation to support knowledge sharing.
• Develop and nurture strong relationships with Google counterparts, staying up-to-date with the latest product roadmaps (especially around AI), and feeding insights back to refine Qodea’s service offerings.

Digital Workplace Consultant

• Lead and manage complex, end-to-end Change Management projects (e.g., large enterprise cloud migrations or specialised AI/Data rollouts). Act as the primary, trusted change advisor to senior client stakeholders.
• Own the overarching learning and enablement strategy for complex projects. Conduct advanced Training Needs Analyses and partner with the internal Beyond's Training team to direct required learning interventions and outcomes.
• Actively contribute to pre-sales efforts. Scope change and training requirements for new opportunities, contribute heavily to the drafting of Statements of Work, and identify upsell opportunities within existing accounts.
• Pioneer and design adoption strategies for emerging technologies. Identify ways to automate workflows (internal or client-facing) to increase delivery efficiency.
• Mentor, guide, and peer-review the work of Core and Junior team members, taking an active role in elevating the overall craft and capability of the Change Management practice.
• Apply and adapt structured change management methodologies (e.g., ADKAR, Prosci) to fit highly complex client contexts and drive measurable ROI.

Senior Change Manager

• Build and own a centralised bid content repository from the ground up, working across Commercial, Delivery, and Engineering to source, consolidate, and quality-assure collateral from across the business.
• Own all bid templates, boilerplates, CV profiles, and case-study formats — ensuring they are current, consistent, and fit for purpose — and deliver enablement and training so contributors across the business can use them effectively.
• Take ownership of bid governance across the full bid cycle, including kick-off, gate reviews, final compliance checks, and post-submission retrospectives, ensuring every submission meets Beyond's quality and process standards.
• Manage all incoming RFP and RFI responses end-to-end — coordinating timelines, content allocation, and final review to produce compelling, accurate, and consistent submissions.
• Develop and maintain a content hub housing credential use cases, proposals, testimonials, case studies, and competitive differentiation materials, keeping it current as Beyond's portfolio evolves.
• Partner closely with Sales and Pre-Sales to understand the discovery and solutioning phases, proactively identifying and filling collateral gaps.
• Translate technical delivery into commercially relevant language, working with subject-matter experts across the business to produce content that is accurate, on-brand, and fit for client-facing use.
• Support the preparation of pitch materials, presentations, and proposals outside of formal RFP/RFI processes, acting as a trusted and responsive resource for the wider commercial team.