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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project governance, including change control, revenue forecasting, and delivery reporting, while effectively coordinating with cross-functional teams and maintaining compliance with ISO 9001 standards.
Highest-signal resume keywords
Project Lifecycle GovernanceRevenue ForecastingChange Control ManagementISO 9001 Audit ExperienceStrong Organisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationGovernance Pack MaintenanceAction Log ManagementFinancial GovernanceSpreadsheet Skills
Soft Skills
Clear CommunicationAttention to DetailConstructive Escalation
Tools & Technologies
QodySalesforceBambooHRGoogle Drive
Industry Keywords
PMOProgramme AdministrationDelivery OperationsProfessional Services Engagement ModelsRAID
About the role
Key responsibilities & impact- Operate the Delivery Acceptance gate at Closed Won: validate the Delivery Acceptance Checklist submitted by Sales; confirm the SoW, rate card, Deal Desk sign-off and resource plan are present and consistent, and that the Salesforce opportunity unique identifier is linked to the Qody project; file approved documentation and maintain the acceptance tracker; release to mobilisation or route gaps back.
- Assure a delivery-team review of the effort estimate has taken place before proposal submission, routing unreviewed estimates back to Sales, so delivery risk is assessed before commercial commitment.
- Support mobilisation: ensure project and timesheet codes, resource plan, governance cadence, document library and tooling (Qody, Jira) are in place; complete the Project Manager handover checklist, archive the handover pack and link it in Qody.
- Coordinate the initial engagement forecasts revenue and billing maintained separately from cost to preserve margin visibility so each engagement has a baseline to govern against from day one.
- Maintain the portfolio governance cadence and the RAID, decisions and actions logs; collect and quality-assure each engagement's evidence pack (risks, budget, schedule, change requests, ceremonies, Qody health) and track RAG movement. Missing or late evidence is recorded as Red; two consecutive Red ratings are escalated to the Delivery Director.
- Own the change-control register: log each change request with its scope, timeline, fee, cost, margin and forecast impact; track approval; ensure approved changes flow into Qody, the forecast and the SoW record. Every change request carries its Salesforce unique identifier linked to Qody no scope change is delivered without a corresponding commercial record.
- Monitor actual burn against budget per engagement and surface overburn and margin drift as exceptions; maintain the client spend-position data where the commercial model requires it. Client communication remains with the Project Manager.
- Track milestone completion against SoW billing triggers, flag due or missed billing events to Finance, and keep the billing schedule current.
- Keep the revenue/billing forecast and the cost forecast current as separate views through the engagement, reconcile against the Salesforce commercial forecast, and route exceptions to their owners, on a weekly upkeep and fortnightly board reporting cycle.
- Operate the bi weekly ISO 9001 audit rota: sample engagements against the governance standard, log non-conformances and track remediation.
- Own the agreed definitions of engagement types (Pre-sales, POC, Discovery) and assure they are applied identically across business units, Salesforce and Qody; flag person and role record mismatches across BambooHR, Salesforce and Qody and route them to the owner, so margin is calculated on consistent data.
- Maintain document-library templates, governance folder structure and naming standards, with a monthly sweep to assure every live engagement's folder is complete and current.
- Run engagement closure: confirm final delivery status, final billing, revenue-recognition inputs, cost actuals, margin position and open actions; lock timesheets; process the Qody debook; archive the project folder; set status to Closed. Only Delivery Operations can set Closed status.
- Coordinate the delivery-side revenue-recognition inputs with Finance at milestone and close. Recognition basis follows the contract type of the engagement; timesheet actuals are an input, not the basis; Finance owns recognition itself.
- Capture structured lessons learned at close into a live register, theme recurring issues, and surface them for process improvement on a monthly synthesis cycle.
Requirements
What you’ll need- Experience in PMO, programme administration, project coordination, delivery operations or a similar governance role.
- Strong organisational skills, attention to detail and confidence maintaining trackers, governance packs, action logs and reporting routines.
- Good working knowledge of project lifecycle governance, including mobilisation, delivery reporting, RAID, change control and closure.
- Understanding of professional services engagement models such as Time & Materials, Fixed Fee, Fixed Capacity and hybrid commercial models.
- Comfortable supporting financial governance, including revenue forecasts, cost forecasts, billing schedules, timesheet actuals and margin reporting.
- Strong spreadsheet and reporting skills; experience with PSA, CRM or HR systems desirable this role works daily in Qody, Salesforce, BambooHR and Google Drive.
- Familiarity with quality management routines; experience supporting or operating ISO 9001 audit activity desirable.
- Able to work confidently with Delivery, Sales, Commercial, Finance, Resource Management and senior stakeholders.
- A clear communicator who follows process, identifies missing information and escalates governance gaps constructively comfortable holding a standard even when it is tested.
Benefits
Comp & perks- Competitive base salary.
- De Minimis Allowance.
- 13th Month Pay: Equivalent to one month’s base salary, paid every December.
- Medical Insurance: HMO coverage for the employee plus up to two dependents (employer-paid).
- Sick Leave: 15 paid days per year, pro-rated from the start date.
- Annual Leave: 28 days per calendar year (January 1 – December 31), pro-rated based on start date.
- Birthday Leave: An extra paid day off for your birthday.
- Learning Leaves: Ten paid learning days per year.
- Philippine Public Holidays: Statutory holidays are included.
- Bereavement Leave: 3 paid days.
- Parental Leave: Maternity or Paternity leave.
- Flexible Work Arrangement: Hybrid model (two to three days in the office).
- Peer Recognition: 100 Bonusly points per month for peer recognition.
- Diversity and InclusionAt Qodea, we champion diversity and inclusion.
