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Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Own resource scheduling and workforce planning across your regional market.
- Translate pipeline forecasts and confirmed Statements of Work into practical resource allocation plans.
- Recommend suitable consultants based on skills, experience, seniority and project requirements.
- Maintain a clear view of consultant availability, project demand and skills capability within the region.
- Balance competing resource requests while prioritising commercial impact and delivery commitments.
- Act as the primary gatekeeper for the PSA (Professional Services Automation) tool.
- Translate signed Statements of Work (SoW) into live project structures, setting up billing codes, task hierarchies, and resource placeholders.
- Serve as a Subject Matter Expert for the PSA platform.
- Provide specialised administrative support for Managed Service Provider (MSP) contracts.
- Work directly with Project Managers to facilitate schedule shifts.
- Act as a key operational conduit between Sales, Pre-Sales and Delivery teams.
- Provide rapid and informed resourcing recommendations during project planning and proposal stages.
- Escalate risks relating to skills shortages and resource conflicts.
- Monitor utilisation trends and work with delivery leaders to address gaps.
Requirements
What you’ll need- Demonstrated ability to handle high-volume data entry (Project Creation) with meticulous attention to detail and zero error rates.
- Evidence of strong interpersonal skills used to enforce compliance (e.g., chasing timesheets) across diverse teams of engineers and consultants.
- Experience in resource management, delivery operations, workforce planning or project resourcing within a professional services or consultancy environment.
- Strong understanding of consulting delivery models and project-based work.
- Experience working with PSA or workforce planning tools.
- Ability to interpret sales pipeline data and translate it into resource planning.
- Experience partnering with senior stakeholders across Delivery, Sales or Operations.
- Strong organisational judgement and the ability to balance competing priorities.
- High level of data literacy and comfort working with scheduling tools and reporting data.
- Prior experience navigating Google Partner Hub, DRP, or similar vendor-specific portals (such as AWS APN or Microsoft Partner Center).
- A basic understanding of Cloud terminology to ensure consultants are correctly tagged to projects (e.g., understanding the difference between "Infrastructure" and "Data" projects).
- High level of proficiency in Google Sheets or Excel, specifically for merging data sets and tracking compliance percentages.
- Strong stakeholder management skills, with the ability to build trust, manage expectations and influence outcomes across stakeholders of differing seniority and competing priorities.
Benefits
Comp & perks- Work from Home Allowance
- Private Medical Insurance for family group
- Birthday leave
- 10 paid learning days per year
- Bonusly 100 points per month to recognise colleagues
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
resource managementworkforce planningdata entryproject resourcingdata literacyscheduling toolsGoogle SheetsExcelconsulting delivery modelsbilling codes
Soft Skills
interpersonal skillsorganisational judgementstakeholder managementattention to detailability to balance prioritiesinfluence outcomesenforce compliancerisk escalationcommunicationcollaboration