Proofpoint

Account Manager

• Build and maintain strategic executive-level relationships within Enterprise accounts across Public Sector - Council Vertical - to drive long-term partnership and growth
• Focus on both securing new accounts as well as expanding our presence with existing customers by introducing them to all our security, compliance and information protection platform
• Articulate and promote the company’s value proposition and services to become a trusted advisor within your customer base
• Work with internal resources, including aligned System Engineers to prepare account strategies and plans
• Collaborate with Systems Engineers to organise and deliver compelling and flawless product demonstrations
• Partner with the channel ecosystem to gain access into new accounts
• Deliver operational excellence, to include forecast accuracy and pipeline generation progression
• Maintain up-to-date knowledge of Proofpoint’s competitive positioning in the marketplace

Senior Account Manager – Public Sector Council

Security Engineer

• Oversee implementations and consultative engagements for Proofpoint Data Security products.
• Develop new services, implement best practices, and assist in customer escalations as needed.
• Ensure successful service delivery and customer success along with third party DLP solutions.
• Manage and align client business priorities with data protection strategies.
• Work on strategic program design solutions for protecting and managing data.
• Address customer concerns and manage escalations in collaboration with other teams.
• Present updates to management identifying risks, challenges, and proposed solutions.

Professional Services Consultant – Data Security

Sales Operations Manager

• Deliver required weekly, monthly, and quarterly reporting packages for pipeline, bookings, sales performance, and headcount.
• Build rep-, segment-, and region-level dashboards and scorecards.
• Support forecasting processes through scenario modeling, variance analysis, and performance trending.
• Deliver reporting and insights to support Quarterly Business Reviews (QBRs), Board of Directors (BOD) materials, Sales All Hands meetings, and other executive-facing reviews.
• Provide operational support across quota management, opportunity hygiene, pipeline metrics, and funnel performance analysis.
• Contribute to territory assignment planning, headcount modeling, and capacity tracking in collaboration with Sales Ops and GTM leadership.
• Own the structure, governance, and maintenance of Salesforce CRM configuration and object model to ensure data structures, fields, and workflows support accurate reporting, forecasting, and sales execution.
• Identify, document, and improve key sales workflows, policies, and rules of engagement.
• Partner with Sales Operations, Marketing Ops, Finance, and Business Systems to improve CRM data quality and pipeline accuracy.
• Support annual GTM and territory planning cycles, including modeling for quota, segmentation, and headcount capacity.
• Develop and present actionable insights from ad hoc analyses to support GTM decisions, investment trade-offs, and territory performance.

Senior Sales Operations Manager, Worldwide Sales

Marketing

• Develop and execute a global channel marketing strategy
• Design and measure partner-centric programs
• Manage partner communication and events globally
• Collaborate closely with Sales, Channel, and Partner leadership
• Lead a distributed team across three theaters
• Oversee regional marketing budgets
• Ensure strong interlock with corporate marketing
• Leverage data and insights to evaluate performance

Vice President, Global Channel Marketing

• Develop the integrated field and channel marketing plan for the U.S. Northeast region to drive pipeline growth and customer loyalty.
• Plan, manage, execute, and measure the quarterly regional marketing plan to support the sales team in exceeding pipeline and revenue goals.
• Ensure strong communication with key stakeholders by creating high levels of awareness, excitement, and adoption of marketing programs and resources.
• Exceed key quarterly metrics goals and track program results, measuring success and reporting on key performance indicators.
• Manage and execute multi-faceted event programs, including in-person and virtual seminars, webinars, executive conferences and roundtables, industry events, and networking functions, while developing comprehensive pre- and post-event strategies.
• Provide on-site support for marketing programs execution.
• Identify and manage relevant industry associations and ensure an appropriate level of engagement.
• Integrate technology partner co-marketing programs into the regional marketing plans.
• Track lead flow to ensure appropriate sales channels follow up with event attendees and campaign responders in a timely manner.
• Establish and proactively manage the field marketing budget, ensuring effective and efficient spending tracking.
• Align with Sales VPs and Regional Directors to understand regional market trends and tailor marketing programs to support quota attainment goals.

Senior Field Marketing Manager, Central

• Build and maintain strong executive-level relationships within enterprise accounts (2,500+ end users) across multiple verticals
• Collaborate with internal stakeholders (System Engineers, Channel Partners) to develop and execute account strategies.
• Drive new business acquisition while expanding relationships with existing customers by introducing our full suite of security, compliance, and information protection solutions.
• Deliver compelling product demonstrations and presentations in partnership with technical teams.
• Analyse and report on pipeline progression, forecast accuracy, and account performance.
• Manage the end-to-end sales process, ensuring operational excellence and timely execution.
• Maintain compliance with Proofpoint’s sales methodology and industry best practices.

Named Account Manager

Customer Success Manager

• Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
• Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers’ decision makers on the CSP’s content and timeline.
• Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
• Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and, acting as the voice of the customer, provide that structured feedback to product management.
• Identify At-Risk customers that are not achieving their desired outcome and, as needed, lead cross-functional efforts to get those customers back on track.
• Engage appropriate team members from cross-functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
• Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.

Senior High Touch Customer Success Manager

Solutions Engineer

• Provide expert technical support for email security solutions
• Monitor daily email security infrastructure
• Collaborate with MTPS Delivery team
• Ensure adherence to best practices and customer requests
• Handle customer escalations and support cases

Security Solution Engineer

Sales

• Own commercial segment revenue, including new ARR, expansion, and renewals.
• Develop and execute a scalable SaaS sales strategy aligned to company growth goals.
• Drive pipeline generation, forecasting accuracy, and predictable revenue outcomes.
• Partner with Marketing on demand generation, ICP definition, and conversion optimization.
• Establish pricing, packaging, and discounting frameworks aligned with SaaS unit economics.
• Build, lead, and scale a commercial sales organization, including sales leaders, Account Executives, and SDR teams.
• Define territories, quota models, and compensation plans that align with ARR, retention, and expansion goals.
• Coach leaders and reps on modern SaaS sales motions (land, expand, multi-product, value-based selling).
• Foster a culture of accountability, performance, and continuous improvement.
• Partner with Customer Success to drive adoption, retention, expansion, and net revenue retention (NRR).

Vice President of Commercial Sales

Full-stack Engineer

• Maintain and improve quality, reliability, and delivery of current product features.
• Help with the customer issues reported from the field by triaging and addressing them with the required changes.
• Provide feedback to new product development teams to improve quality/reliability of future products.
• Support DSPM product areas and provide customer support to help resolve difficult customer issues.
• Design, develop, and deliver solutions to customers to help them resolve problems that they are facing in their deployments.
• Work on developing solutions and resolving issues within our products to help improve the overall stability of the DSPM platform.
• Be familiar and use AI tools day to day.

Senior Software Engineer – Sustaining

• Support DSPM product areas and provide customer support to help resolve difficult customer issues.
• Design, develop, and deliver solutions to customers to help them resolve problems that they are facing in their deployments.
• Work on developing solutions and resolving issues within our products to help improve the overall stability of the DSPM platform.
• Be familiar and use AI tools day to day.

Software Engineer – Sustaining

Manager

• Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development.
• Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management.
• Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value-based outcomes.
• Collaborate cross-functionally with Support, Engineering, and other Customer Success teams to resolve any escalations and improve the customer experience.
• Report on team performance and customer metrics, using data-driven insights to guide strategy and resource allocation.
• Support strategic accounts by participating in executive-level technical discussions and customer business reviews as needed.

Manager, Enterprise Services

• Serve as the Single Point of Contact (SPOC) for assigned enterprise customers, ensuring a seamless service experience across all product lines
• Provide regular updates on service requests, escalations, and cross-product dependencies, ensuring clarity and transparency.
• Lead service review meetings, QBRs (Quarterly Business Reviews), and executive updates with customers and internal stakeholders
• Act as a trusted advisor to customers, understanding their business needs and ensuring alignment with the company’s service offerings
• Coordinate service delivery across multiple product lines and services, ensuring teams from work in sync to meet customer expectations
• Identify and resolve cross-product dependencies that may impact service performance
• Ensure smooth handoffs between teams, especially when customer issues involve multiple technical domains
• Work closely with product management and engineering to address recurring issues and provide feedback on product improvements
• Act as the primary escalation point for complex service issues spanning multiple product lines
• Collaborate with Technical Support teams to ensure rapid incident resolution and post-mortem analysis for critical service failures

Service Delivery Manager

• Serve as an escalation point for other engineers on the team
• Optimize security policies to protect against emerging threats and adhere to industry best practices
• Create and develop custom solutions for managed security systems
• Maximize system uptime, availability, and performance
• Utilize internal CRM for problem tracking and project development
• Assist the team in meeting all customer SLAs
• Unsurpassed attention to detail, analytical problem-solving skills, and ability to diagnose and troubleshoot technical issues
• Maintain awareness of industry trends, security news, and best practices
• Take on-call rotation after hours and on weekends, serving as a point of escalation as necessary
• Provide flexibility with schedule to cover job requirements
• Ability to quickly and efficiently resolve client issues while maintaining high levels of client satisfaction
• Lead technical discussions with customers and partnering organizations
• Research and analyze industry trends and security vulnerabilities, in order to effectively communicate to customers any risk to their environments and implement solutions to mitigate the risk
• Administer and support lab environment to include change request review and approval, maintenance, and design

Security Solution Engineer – Email Security

• The ability to build strong relationships at all levels of a customer account and internal proofpoint to drive deals to closure.
• Partner with the core sales team to expand our Data Security footprint within existing customers by leveraging strong relationships and strategic alignment.
• Lead the customer and core sellers through the Data Security Sales cycle based on industry and Proofpoint best practices for evaluating a modern data security solution.
• Demonstrate drive and initiative to penetrate net-new accounts while also deepening engagement with existing Data Security customers resulting in explosive Data Security pipeline creation for your assigned region.
• Collaborate with our extraordinary Sales Engineers team to design account strategies, deliver impactful demos, and run proof-of-concept (POC) programs.
• Partner with the channel organization to capture new market share in Data Security.
• Drive continued enablement of our product portfolio to support more meaningful customer conversations and empower the core sales team.