Proofpoint

Strategy

• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
• Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Monitors levels customer satisfaction and escalates customer concerns as necessary
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Uses independent judgment within broad parameters
• Designs and implements solutions to complex problems with minimum supervision
• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
• Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted services
• Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data to identify low-signal, evasive, or novel attack patterns
• Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends
• Investigate suspicious or ambiguous email activity to determine attacker intent, scope of impact, and risk to users and the organization
• Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions
• Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections
• Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences

Threat Strategy Manager – Threat Intelligence

Sales

• Create and execute both strategic and tactical plans to significantly increase our presence, revenue and market share in the territory
• Lead a team of Named Account Managers throughout the region
• Establish and maintain key regional customer relationships and develop and implement strategies for expanding the company’s customer base
• Define partner plan and work with the channel to drive incremental revenue
• Maintain up to date knowledge of company’s competitive positioning in the marketplace
• Partner with Sales Engineering, Professional Services, Marketing, and Support to close deals, drive revenue and adoption

Regional Director, Named Account Sales

Account Manager

• Strategic Account Managers(SAMs) are topflight, consultative, enterprise information technology sales professionals.
• Skilled interaction at all levels within assigned account’s information technology, legal and procurement organizations.
• SAMs are results oriented.
• They possess strong business acumen, maintain a solid sales pipeline, deliver accurate forecast to management, close sales, and demonstrate skilled verbal and written communication ability.
• SAMs are part of a regional sale structure and report to a Regional Sales Director.

Threat Strategy Manager – Threat Intelligence

Regional Director, Named Account Sales

Senior Strategic Account Manager – CA/WA