Progyny, Inc.

Product Designer

• Partner closely with Product Managers to identify opportunities, define goals, and shape product direction.
• Conduct user research activities, including customer interviews, expert interviews, and usability testing.
• Synthesize research findings into actionable insights and product recommendations.
• Create UX concepts including information architecture, user journeys, screen flows, wireframes, and interactive prototypes.
• Design intuitive and visually engaging user interfaces for digital products.
• Collaborate closely with Engineering teams to ensure smooth handoff and implementation of designs.
• Continuously improve and evolve the visual language and overall user experience of our products.
• Facilitate workshops, ideation sessions, retrospectives, and co-creation activities with stakeholders across the business.
• Contribute to a user-centered product culture through research, experimentation, and iterative design practices.

Product Designer – UX/UI

Director

• Own and articulate a clear, compelling global product vision for Progyny’s international markets, with a particular focus on advancing women’s and family health outcomes at scale.
• Act as a thought leader in women’s and family health, leveraging deep knowledge of the global women’s health landscape to drive product innovation.
• Champion the voice of the member and customer, translating real-world pain points into intuitive, high-impact product solutions.
• Lead global product strategy across regulated healthcare systems and insurance-adjacent infrastructure, including claims, reimbursement and payments.
• Facilitate alignment and decision-making across a broad group of stakeholders, including founders, Sales, Member Experience, Finance, Engineering, and Legal.
• Drive end-to-end product ownership, from ideation and discovery through build, launch, and go-to-market execution.
• Partner closely with Engineering and Design to deliver products that are scalable, intuitive, and held to a high bar for quality.
• Maintain strong attention to detail and product craft, ensuring experiences reflect the sensitivity and complexity of women’s health journeys.

Senior Director, Global Product

Account Manager

• Own and manage relationships with our global network of fertility clinics, ensuring strong partnerships that align with our mission and values.
• Act as the primary point of contact for all clinic partners, maintaining regular communication and addressing any concerns or issues that arise.
• Ensure that clinics adhere to our service standards, clinical protocols, and patient care guidelines to provide the best experience for our members.
• Identify and onboard new clinic partners in key markets across the globe to expand our network and ensure access to high-quality care and valuable benefits for our members.
• Organise regular check-ins and engagement activities with clinics to foster collaboration and gather feedback for continuous improvement.
• Collaborate with clinic partners on joint initiatives, such as patient education programs or fertility awareness campaigns.
• Develop and implement a clinic performance monitoring system, ensuring clinics meet our standards in areas such as patient satisfaction, success rates, and service delivery.
• Analyse data and feedback from members and clinics to identify trends, potential issues, and opportunities for improvement.
• Ensure that all clinic relationships are compliant with local fertility regulations, privacy laws, and ethical standards across different countries.
• Stay up-to-date on global fertility trends, laws, and practices, and ensure that our clinics are informed and compliant with the latest developments.
• Establish and promote best practices in clinic operations, patient care, and member communication.
• Work closely with our internal teams—product, member care, client success, and operations—to ensure that clinic partnerships are aligned with business goals and member needs.
• Provide insights and feedback from clinic partners to help inform product development, improve member experience, and shape future offerings.

Senior Global Clinic Relations Manager

Sales Development Rep

• Generate qualified pipeline through proactive outbound outreach across multiple channels (email, phone, LinkedIn)
• Manage and respond to inbound enquiries in a professional and timely manner
• Identify new business opportunities aligned with our ideal client profile
• Thoroughly qualify leads using strategic questioning and active listening to uncover needs, pain points, and buying signals
• Partner closely with Sales Leadership to support top-of-funnel targets and strategic outreach efforts
• Book high-quality meetings in line with weekly, monthly, and quarterly KPIs
• Communicate clearly and confidently about customer challenges and Progyny Global’s value proposition
• Build strong rapport with prospects through thoughtful, well-organised interactions
• Maintain excellent CRM hygiene by ensuring all activities, conversations, and lead progression are recorded accurately
• Collaborate cross-functionally to nurture leads and share insights that support continuous improvement in campaign performance

Sales Development Representative

Sales

• Develop and execute regional and national go-to-market strategies for Progyny Select.
• Accurately forecast revenue, pipeline, and territory performance.
• Lead capability presentations for external stakeholders.
• Represent Progyny Select at industry conferences, consultant meetings, and executive briefings.
• Generate proposals and provide timely responses to external stakeholders.
• Lead contract negotiations with large employers, regional health plans, and strategic partners.
• Achieve aggressive growth targets and incremental revenue goals.
• Travel to attend onsite events and conferences as needed.
• Collaborate effectively with internal teams, including product, marketing, finance, legal/compliance, and operations.

Vice President, Sales

Billing Specialist

• Manage a high volume of inbound calls and emails from members and providers
• Build strong relationships by delivering high-quality, respectful service and resolving billing issues effectively
• Review, research, and analyze complex fertility-related claims across multiple systems, ensuring accurate data capture and processing (e.g., pricing, prior authorizations, benefits verification)
• Communicate with providers to resolve claim discrepancies and obtain required information for payment
• Explain financial responsibility (including deductibles, coinsurance, and out-of-pocket maximums) in a clear and understandable way
• Interpret and apply clinic contract terms related to covered services and authorizations
• Maintain accuracy and productivity standards in claims review and processing
• Adapt to evolving business needs and priorities

Clinic & Billing Specialist

Frontend Engineer

• Support the development of modern SPAs using React and TypeScript
• Collaborate with experienced developers to implement new features and improve existing ones
• Contribute to maintaining and improving the frontend codebase
• Work closely with UX designers and backend developers to deliver intuitive, high-quality user experiences
• Follow best practices in frontend architecture, performance, and accessibility
• Participate in code reviews and team discussions to grow your technical skills

Junior Frontend Developer – React

Call Center Representative

• Manage the day-to-day operations of the contact center, ensuring that all member impacting processes and procedures are optimized
• This individual will be leading both Clinical and non-clinical team members
• Develop and implement strategies to improve productivity, member satisfaction, and operational efficiency
• Communicate a clear and consistent message regarding departmental goals and company policies to produce desired results
• Support training and development initiatives for all contact center agents
• Analyze contact center data and generate reports for senior management on performance metrics
• Work closely with other departments to enhance cross-functional processes and resolve customer-related issues
• Drive continuous improvement initiatives within the contact center
• Attend and serve as a liaison in Member Services impacting meetings and cross-functional collaborations

Contact Center Manager, RN

Customer Success Manager

• Act as the primary point of contact for employer clients, managing relationships throughout the full client lifecycle.
• Own client retention and overall account health to ensure long-term satisfaction and partnership success.
• Lead onboarding and implementation to ensure a smooth and effective launch of Progyny’s benefits programs.
• Provide ongoing training, education, and proactive communication to support client understanding and engagement.
• Build strong relationships with HR, Benefits, and People teams within client organizations.
• Track client engagement, utilization, and satisfaction to identify opportunities to improve outcomes and strengthen partnerships.
• Advise clients on how to maximize the value and impact of Progyny’s family-building benefits.
• Collaborate with Sales on renewals, account growth, and long-term partnership development.
• Partner with Marketing and Product teams to share client insights that inform product improvements and messaging.
• Deliver regular business reviews, program insights, and utilization reports to client stakeholders.
• Coordinate with internal teams to resolve client issues quickly and maintain a high level of service.
• Stay informed on trends in employee benefits, fertility care, and global family-building solutions.
• Develop and execute account success plans aligned with client goals and workforce needs.