Progyny, Inc.

Product Manager

• Define and communicate the product vision, strategy, and roadmap for Client Experience and Member Enrollment.
• Own products and workflows supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality.
• Improve the accuracy, reliability, transparency, and scalability of enrollment processes.
• Build tools that help teams identify and resolve enrollment errors, duplicate or unmatched members, and data-quality issues.
• Lead the roadmap for internal tools used to implement new clients and transition existing clients into a new plan year.
• Improve implementation workflows, readiness tracking, handoffs, and launch predictability.
• Develop tools that give Client Success teams greater visibility into client configuration, enrollment performance, account health, open issues, and growth opportunities.
• Partner with the Eligibility Product Lead to ensure enrollment data and coverage context support accurate benefit eligibility decisions.
• Establish clear ownership, data interfaces, and shared success measures across enrollment and eligibility.
• Manage, coach, and develop two direct reports.
• Partner with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance to deliver measurable outcomes.
• Lead product discovery, prioritization, delivery, adoption, and performance measurement.

Director, Product Management – Client Experience

Japanese

• As a Member Care Specialist, you will be responsible for providing exceptional support to our members throughout their fertility and family-forming journeys.
• This includes onboarding new members to the Progyny Global benefit, offering guidance on how to best utilise the service based on individual needs, and delivering ongoing concierge-level support.
• Conduct 1:1 video consultations with members, educating them on fertility, adoption, and surrogacy topics.
• Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
• Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
• Conduct in-depth research on country-specific legislation and medical landscapes related to fertility and family-forming options.
• Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

Member Care Specialist, Japanese

Sales

• Partner with Sales Leadership to shape strategy and open new opportunities.
• Drive personal pipeline generation through prospecting, outbound outreach, and targeted research.
• Maintain predictable pipeline development through disciplined and consistent profile mapping.
• Develop and execute approaches to identify opportunities with large enterprise clients.
• Lead the full sales cycle from initial prospecting to discovery, solution design, negotiation, and closing.
• Deliver strong sales presentations that communicate value and differentiation.
• Collaborate closely with cross-functional teams including Product, Finance, Client Success, and Care teams.
• Negotiate commercial terms and contracts aligned with customer needs and company goals.
• Maintain accurate CRM records and stage progression.
• Provide consistent, disciplined forecasting to support predictable revenue planning.
• Leverage insights and data to refine outreach strategies and improve conversion.

Senior Sales Manager

• As a Member Care Expert, you will be responsible for providing exceptional support to our members throughout their fertility and family-forming journeys.
• Onboarding new members to the Progyny Global benefit, offering guidance on how to best utilise the service based on individual needs, and delivering ongoing concierge-level support.
• Conduct 1:1 video consultations with members, educating them on fertility, adoption, and surrogacy topics.
• Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
• Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
• Conduct in-depth research on country-specific legislation and medical landscapes related to fertility and family-forming options.
• Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

Member Care Expert – Japanese

Call Center Representative

• Serve as the primary subject matter expert and point of contact for contact center telephony platforms (CCaaS), supporting VoIP systems, routing logic, and integrations
• Design, configure, and optimize inbound and outbound call flows, including agent and skill-based routing, queue management, and call distribution strategies
• Own and manage predictive and preview dialer strategies, including campaign setup, pacing optimization, and performance tuning
• Support and enhance IVR systems, including call flows, self-service options, and menu optimization to improve routing accuracy and reduce transfers
• Partner with business stakeholders to translate operational needs into technical solutions
• Troubleshoot system issues, lead root cause analysis, and implement long-term fixes to improve stability and performance
• Collaborate with Workforce Management and Operations teams to ensure alignment between staffing models and telephony configurations
• Identify opportunities for automation, system enhancements, and integration improvements across platforms (e.g., CRM, WFM, analytics tools)
• Maintain documentation of system configurations, processes, and best practices
• Stay current on industry trends, platform capabilities, and emerging technologies to continuously improve the contact center ecosystem
• Provide ad hoc support and training to internal teams as needed

Senior Call Center Administrator

Analyst

• Configure and validate client benefit setups, including Benefit Orders, Benefit Products, Member Products, and Member Health Plans.
• Execute tasks such as eligibility file configuration and testing, SFTP setup, PCA portal setup, stopgap rule creation, data warehouse integrations and system updates.
• Configure new products, carrier integrations, and benefit enhancements as they are introduced.
• Ensure clients are fully prepared for go-live by validating claims processing readiness and setup accuracy via audits.
• Perform post go-live and post rollover validation, including claims QA and issue remediation.
• Support ongoing adjustments related to benefit changes, rollovers, and operational issues.
• Partner with Onboarding Managers and Solutions Managers to receive handoffs and execute technical components of new client onboarding and existing client changes.
• Collaborate with Product, Engineering, and other cross functional teams to manage technical implementation work and track progress through ticketing systems.
• Support plan year rollovers and system updates for existing clients in support of Client Success.
• Maintain configuration tools, documentation, and workflows to improve consistency and scalability.
• Contribute to process improvements based on retrospectives and operational learnings.
• Support operational initiatives related to billing, claims resolution, and implementation process improvements.

Configuration Analyst

Sales Development Rep

• Generate qualified pipeline through proactive outbound outreach across multiple channels (email, phone, LinkedIn).
• Manage and respond to inbound enquiries in a professional and timely manner.
• Identify new business opportunities aligned with our ideal client profile.
• Thoroughly qualify leads using strategic questioning and active listening to uncover needs, pain points, and buying signals.
• Partner closely with Sales Leadership to support top-of-funnel targets and strategic outreach efforts.
• Book high-quality meetings in line with weekly, monthly, and quarterly KPIs.
• Communicate clearly and confidently about customer challenges and Progyny Global’s value proposition.
• Build strong rapport with prospects through thoughtful, well-organised interactions.
• Maintain excellent CRM hygiene by ensuring all activities, conversations, and lead progression are recorded accurately.
• Collaborate cross-functionally to nurture leads and share insights that support continuous improvement in campaign performance.

Sales Development Representative

Product Analyst

• Own digital analytics reporting and insights for Progyny’s member portal, website, and mobile app
• Monitor and analyze member engagement metrics, behavioral trends, conversion funnels, and user journeys
• Develop dashboards and recurring reports to communicate KPIs and performance trends to stakeholders
• Partner with Product and UX teams to define success metrics for new features and digital initiatives
• Implement and maintain tracking plans, tagging strategies, and event instrumentation across digital platforms
• Identify opportunities to improve member engagement, usability, and digital adoption through data-driven recommendations
• Conduct A/B test analysis and support experimentation initiatives
• Collaborate with Engineering and Product teams to ensure analytics data quality and integrity
• Partner with Product and Data Engineering to ensure data availability in SQL/data warehouse environments
• Monitor analytics health and resolve discrepancies in reporting
• Support executive and operational reporting related to member digital experience performance

Senior Digital Product Analyst, Member Experience

Account Manager

• Lead the development and execution of Progyny’s global clinic partnership strategy.
• Proactively identify, acquire, and cultivate strategic clinic partnerships to strengthen our member offering and expand our footprint in key markets.
• Serve as the primary point of contact for clinic partners, building and maintaining long-term, trust-based relationships with clinic leadership.
• Drive partner engagement through regular check-ins, business reviews, and strategic planning discussions.
• Monitor and analyze clinic performance, translating data-driven insights into actionable recommendations.
• Regularly report performance results and strategic insights to key internal stakeholders.
• Ensure clinic partners consistently meet Progyny’s standards for clinical quality, compliance, and service delivery.

Senior Global Clinic Partnership Manager

• Build and manage a strong sales pipeline while consistently closing deals and exceeding quarterly and annual sales targets
• Act as a trusted consultant and advisor to benefits executives and healthcare consultants, gaining insights into prospects' pain-points and buying needs
• Deliver compelling presentations and become an expert on Progyny’s family building and women's health product
• Collaborate with internal teams to gather prospect feedback and help shape the product roadmap
• Provide exceptional customer service in a fast-paced environment
• Forecast accurately and work collaboratively with team members
• Understand the competitive landscape and position Progyny’s benefit offering to drive new business

Director, Sales – Mid Market

Customer Success Manager

• Manage the end-to-end client lifecycle for a growing portfolio of large and small health plan clients while driving onboarding, engagement, and the demonstration of value
• Partner with the Implementation team during handoff to Customer Success by establishing a working cadence with health plan clients, highlighting dependencies, aligning marketing plans, etc.
• Gain a comprehensive understanding of the health plan strategy and operational model to effectively support and manage multiple employers within the health plan partnership
• Partner with the health plan to develop measurable goals and define desired business outcomes for their relationship with Progyny.
• Consult with clients to ensure alignment with Progyny’s Marketing Best Practices and collaborate with Progyny’s Marketing team to define and execute a comprehensive member engagement strategy that meets contractual commitments
• Resell the value of Progyny’s services, products and solutions, identifying and cultivating upsell opportunities consistently seeking opportunities to expand and deepen the relationship
• Deliver recurrent business reviews demonstrating progress towards and achievement of shared success measures, including member engagement, utilization, clinical impact, PGs and ROI, while demonstrating a strategic command of clients’ organizational goals, structure, products, services, and markets
• Develop payor account plans by estimating total opportunity, defining key goals and milestones, and recommending focus areas for success
• Advocate for the needs of our customers internally, by coordinating strategy and issue resolution across teams to maintain exceptional client satisfaction scores

Senior Director, Client Success – Strategic Health Plans

Full-stack Engineer

• Collaborate with product, architecture and engineering peers to incorporate functional & non-functional requirements into the implementation of software using industrial-grade patterns and practices
• Collaborate with engineering stakeholders on delivery approaches that balance implementation constraints with ideal design models
• Participate in discovery and intake for new initiatives for solution feasibility and implementation guidance / constraints
• Develop rapid software prototypes as preliminary method for proof-or-concept validation of new/novel capabilities
• Develop complex software systems using modern framework and development patterns
• Participate in ongoing refinement of patterns and practices for Software engineering as part of optimized software development lifecycle (SDLC).
• Offer guidance and support to engineering peers through code reviews, pair programming, and knowledge-sharing sessions, fostering continuous learning and professional growth.

Senior Full Stack Software Engineer

Director

• Own and evolve the end-to-end contracting function across all agreement types (client, provider, vendor, and partner)
• Design, implement, and continuously improve scalable contracting processes, governance, and service models
• Establish clear SLAs, prioritization frameworks, and performance metrics for contracting activities
• Drive operational excellence across the full contract lifecycle, from intake through execution
• Work with legal operations to oversee and optimize the contract lifecycle management system (Ironclad), including workflows, intake processes, templates, and reporting
• Ensure accurate tracking, visibility, and reporting on contract volume, cycle times, and bottlenecks
• Review, structure, and negotiate complex or high-impact agreements across all contract types
• Ensure alignment with company risk tolerance, legal standards, and commercial objectives
• Own the development and continuous improvement of contract templates, playbooks, and standard language
• Build strong relationships with stakeholders across Sales, Provider Relations, Partnerships, Legal, Finance, and Operations

Senior Director, Contracting

Product Designer

• Partner closely with Product Managers to identify opportunities, define goals, and shape product direction.
• Conduct user research activities, including customer interviews, expert interviews, and usability testing.
• Synthesize research findings into actionable insights and product recommendations.
• Create UX concepts including information architecture, user journeys, screen flows, wireframes, and interactive prototypes.
• Design intuitive and visually engaging user interfaces for digital products.
• Collaborate closely with Engineering teams to ensure smooth handoff and implementation of designs.
• Continuously improve and evolve the visual language and overall user experience of our products.
• Facilitate workshops, ideation sessions, retrospectives, and co-creation activities with stakeholders across the business.
• Contribute to a user-centered product culture through research, experimentation, and iterative design practices.

Product Designer – UX/UI

• Own and articulate a clear, compelling global product vision for Progyny’s international markets, with a particular focus on advancing women’s and family health outcomes at scale.
• Act as a thought leader in women’s and family health, leveraging deep knowledge of the global women’s health landscape to drive product innovation.
• Champion the voice of the member and customer, translating real-world pain points into intuitive, high-impact product solutions.
• Lead global product strategy across regulated healthcare systems and insurance-adjacent infrastructure, including claims, reimbursement and payments.
• Facilitate alignment and decision-making across a broad group of stakeholders, including founders, Sales, Member Experience, Finance, Engineering, and Legal.
• Drive end-to-end product ownership, from ideation and discovery through build, launch, and go-to-market execution.
• Partner closely with Engineering and Design to deliver products that are scalable, intuitive, and held to a high bar for quality.
• Maintain strong attention to detail and product craft, ensuring experiences reflect the sensitivity and complexity of women’s health journeys.