Progyny, Inc.

Sales Development Rep

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Sales Development Representative

Customer Success Manager

• Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
• Build relationships with consultants and brokers, recognizing the value they bring to our clients
• Successfully manage upsells of new product lines and renewals of current clients
• Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers/consultants and internal team members to achieve strategic account goals
• Deliver regular reporting to customer including plan performance and service results
• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
• Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

Client Success Manager

System Administrator

• Deliver day-to-day IT support across tools, devices, and user access.
• Manage user onboarding and offboarding, device upkeep, and rapid issue resolution for on-site and remote staff.
• Collaborate closely with security and infrastructure teams to provide dependable service while keeping systems secure, stable, and scalable as the organization grows.
• Assist in administering Microsoft 365 and Azure Active Directory (user management, groups, access).
• Support macOS device management using Jamf Pro and assist with policy enforcement.
• Assist with MDM administration using Microsoft Intune.
• Support onboarding and offboarding processes, including account provisioning and access cleanup.
• Maintain and update internal IT documentation and end-user guides.
• Provide Tier 1–2 technical support for on-site and remote employees via a ticketing system, Slack, email, and in person.
• Diagnose and resolve hardware and software issues across macOS and Windows environments (macOS primary).
• Configure, deploy, maintain, and troubleshoot laptops, workstations, printers, mobile devices, conference-room equipment, and peripherals.
• Image, provision, and prepare devices for new hires and replacements.
• Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Ensure all incidents are documented accurately and resolved with a high level of customer service.
• Serve as an escalation point for more complex desktop and device-related issues.

IT Systems Administrator – m/f/x

• Generate qualified pipeline through proactive outbound outreach across multiple channels (email, phone, LinkedIn).
• Manage and respond to inbound enquiries in a professional and timely manner.
• Identify new business opportunities aligned with our ideal client profile.
• Thoroughly qualify leads using strategic questioning and active listening to uncover needs, pain points, and buying signals.
• Partner closely with Sales Leadership to support top-of-funnel targets and strategic outreach efforts.
• Book high-quality meetings in line with weekly, monthly, and quarterly KPIs.
• Communicate clearly and confidently about customer challenges and Progyny Global’s value proposition.
• Build strong rapport with prospects through thoughtful, well-organised interactions.
• Maintain excellent CRM hygiene by ensuring all activities, conversations, and lead progression are recorded accurately.
• Collaborate cross-functionally to nurture leads and share insights that support continuous improvement in campaign performance.

QA Engineer

• Develop and execute test strategies to ensure high-quality software releases.
• Automate test cases using tools such as Selenium, Playwright, or TestCafe.
• Perform manual testing where necessary, covering functional, regression, and exploratory testing.
• Track and report bugs using JIRA.
• Ensure smooth CI/CD integration by embedding testing into deployment pipelines (GitHub Actions).
• Collaborate with developers and product teams to define test requirements and improve QA workflows.
• Contribute to performance and security testing efforts (optional but a plus).

Director

• Own and articulate a clear, compelling global product vision for Progyny’s international markets, aligned with company strategy and long-term growth objectives.
• Act as a thought leader in women’s and family health, leveraging deep knowledge of the global women’s health landscape to drive product innovation.
• Champion the voice of the member and customer, translating real-world pain points into intuitive, high-impact product solutions.
• Lead global product strategy across regulated healthcare systems and insurance-adjacent infrastructure, including claims, reimbursement and payments.
• Facilitate alignment and decision-making across a broad group of stakeholders, including founders, Sales, Member Experience, Finance, Engineering, and Legal.
• Drive end-to-end product ownership, from ideation and discovery through build, launch, and go-to-market execution.
• Partner closely with Engineering and Design to deliver products that are scalable, intuitive, and held to a high bar for quality.
• Maintain a strong eye for detail and aesthetics, ensuring product experiences meet exceptional standards for usability, clarity, and design excellence.

Senior Director, Global Product

Operations

• Claims Operations
• Review, assess, and process claims end-to-end, applying benefit rules, documentation requirements, and validation logic.
• Monitor quality metrics and operational performance.
• Coordinate escalations and complex case resolution in close collaboration with internal stakeholders (e.g. Member Experience, Leadership Team, Legal).
• Identify recurring issues and drive continuous improvement across claims workflows and partner collaboration.
• Benefit Interpretation & Documentation
• Apply benefit and policy logic to real-world claims scenarios.
• Partner with Member Experience and subject matter experts to ensure benefit interpretation is consistent, accurate, and member-friendly.
• Support the maintenance of clear documentation for claims logic and operational guidelines.
• Claims Processes & Product Support
• Contribute to the ongoing development of claims processes and the Wallet product.
• Translate benefit rules into clear, scalable operational workflows.
• Support process updates as new markets, benefit types, or regulatory requirements are introduced.

Claims Operations Manager

Account Manager

• Develop trusted partnerships with business managers, clinical leaders, and key decision-makers
• Consistently present fertility outcome data to assigned accounts, ensuring physicians are informed about metrics and expectations
• Collaborate across departments—including sales, client account management, business intelligence, member services, marketing/PR, and finance—to meet the diverse needs of stakeholders
• Identify, assess, and implement new processes to improve efficiency in timely filing and claims payments
• Work closely with employer services and marketing teams to achieve network management goals and provide customer insights for service enhancements
• Represent Progyny as an expert at conferences, physician offices, and with employer clients
• Deliver consistent educational updates regarding Progyny Rx, authorizations and claims, provider portal, and general business operations
• Perform administrative tasks such as maintaining provider accounts, credentialing, and managing special projects
• Lead negotiations of financial and operational contract terms with IVF and Reproductive Urology clinics, prioritizing unit cost management, client value, and clinical success
• Help develop innovative contracting strategies and network discounts, including pay-for-performance models
• Maintain and revise provider contracts in response to client benefit and programmatic changes
• Build and expand senior-level relationships with fertility clinics in your region
• Develop, negotiate, and finalize service agreements and reimbursement schedules, leveraging a thorough understanding of Progyny’s fertility services
• Strategically analyze business models, budget cycles, and key decision-makers to maximize partnership opportunities

Sales Development Representative

Client Success Manager

IT Systems Administrator – m/f/x

Sales Development Representative

QA Engineer

Senior Director, Global Product

Claims Operations Manager

Provider Account Manager – Fertility Network