Progyny, Inc.

Sales

• Drive growth of our bundled fertility product to self-insured / fully insured employer groups
• Educate external stakeholders about the need for fertility benefit coverage & Progyny’s benefit offering
• Partner directly with clients to enhance current health care product offering within their organizations.
• Identify, prospect and build relationships with benefits executives and healthcare consultants.
• Present the financial value of our solutions to HR benefits team and executives
• Develop & manage sales activity and pipeline in to meet revenue targets and company goals
• Understand competitive landscape and be able to position benefit offering to drive new business
• Develop relationships with consultants and other relevant partner organizations who can influence sales success

Director, Sales

Sales Development Rep

• Generate qualified pipeline through proactive outbound outreach across multiple channels (email, phone, LinkedIn).
• Manage and respond to inbound enquiries in a professional and timely manner.
• Identify new business opportunities aligned with our ideal client profile.
• Thoroughly qualify leads using strategic questioning and active listening to uncover needs, pain points, and buying signals.
• Partner closely with Sales Leadership to support top-of-funnel targets and strategic outreach efforts.
• Book high-quality meetings in line with weekly, monthly, and quarterly KPIs.
• Communicate clearly and confidently about customer challenges and Progyny Global’s value proposition.
• Build strong rapport with prospects through thoughtful, well-organised interactions.
• Maintain excellent CRM hygiene by ensuring all activities, conversations, and lead progression are recorded accurately.
• Collaborate cross-functionally to nurture leads and share insights that support continuous improvement in campaign performance.

Sales Development Representative

Engineering Manager

• Lead and mentor a cross-functional team of frontend and backend engineers
• Stay hands-on and contribute to code reviews, technical decisions, and critical development tasks
• Improve software delivery processes, including estimations, quality, and velocity
• Collaborate with Product, Design, and stakeholders to execute on our roadmap
• Contribute to architectural decisions and scaling strategies
• Help scale engineering culture and contribute to hiring and onboarding

Software Engineering Manager

• Pipeline Generation: Partner with Sales Leadership to shape strategy and open new opportunities.
• Drive personal pipeline generation through prospecting, outbound outreach, and targeted research.
• Maintain predictable pipeline development through disciplined and consistent profile mapping.
• Develop and execute approaches to identify opportunities with large enterprise clients.
• End-to-End Sales Ownership: Lead the full sales cycle from initial prospecting to discovery, solution design, negotiation, and closing.
• Deliver strong sales presentations that communicate value and differentiation.
• Collaborate closely with cross-functional teams including Product, Finance, Client Success, and Care teams to ensure seamless handovers.
• Negotiate commercial terms and contracts aligned with customer needs and company goals.
• Forecasting & Reporting: Maintain accurate CRM records and stage progression.
• Provide consistent, disciplined forecasting to support predictable revenue planning.
• Leverage insights and data to refine outreach strategies and improve conversion.

Senior Sales Manager

Analyst

• Expert data/business analysis, peer coaching & training
• Identifying, and defining objectives for projects
• Providing direction, platform expertise, best practices & process improvement identification
• Analyze all data with CallMiner platform
• Evaluate multi-channel data sets for actionable insights
• Present key findings to leadership
• Deliver high quality Professional Services projects and reporting aligned with scope, timelines & ROI expectations
• Understanding of metadata and Key Performance Indicators
• Manipulate data inside and outside of CallMiner platform
• Compile observation reports and deliver briefings
• Communicate barriers impacting Progyny’s success to management
• Deliver training to Agents, Supervisors and Super Users

Speech Analyst

SDET

• Steer and execute test strategies that bridge gaps between teams and disciplines
• Champion TDD (Test-Driven Development) and modern quality practices across engineering teams
• Build scalable functional quality automation solutions (Selenium, Playwright, API frameworks)
• Drive non-functional testing strategies and tooling in support of security, accessibility, and performance
• Support release operational readiness: validate deployment pipelines, rollback strategies, and post-release monitoring
• Review designs and deployment models to ensure automated quality assurance
• Establish and manage SLOs/SLAs, leveraging automated test evidence
• Collaborate with DevSecOps to enhance CI/CD pipelines, automated validation, and operational readiness
• Synthesize defects, client feedback, and system data and steer continuous learning on quality and system improvements
• Develop test data management integrations and tooling in support of automated testing

Director, SDET

IT Support

• Serve as the primary point of contact for all external clinical audits conducted by consultants and health plan partners.
• Manage the full audit lifecycle — planning, data collection, coordination with internal stakeholders, response development, and corrective action follow-up.
• Develop and maintain standardized audit processes, documentation, and tracking systems to ensure efficiency, consistency, and compliance.
• Summarize audit findings, identify root causes, and work with cross-functional teams to implement sustainable improvements.
• Design and lead QA programs to regularly evaluate the accuracy, consistency, and quality of member experiences across all touchpoints (clinical, operational, digital).
• Collaborate with the Member Experience, Operations, and Product teams to identify and close gaps between our intended and actual member journeys.
• Translate qualitative and quantitative insights into actionable improvements that enhance the clinical and emotional aspects of the member experience.
• Partner with Medical Economics to assess audit trends and translate findings into measurable business and clinical outcomes.
• Work with Product and Operations teams to ensure process enhancements and system changes align with clinical quality standards.
• Provide data-driven insights and recommendations to Clinical and Executive Leadership to inform strategic decision-making.
• Support regulatory, compliance, and accreditation efforts as needed.

Clinical Experience & Audit Manager

Full-stack Engineer

• Lead, mentor, and develop the Software Engineering team, fostering professional growth and technical excellence.
• Provide career development, coaching, and regular feedback for direct reports.
• Evaluate existing solutions, projects, and infrastructure; recommend and implement enhancements for scalability, reliability, and efficiency.
• Collaborate with Program/Product Management and business stakeholders to deliver on key business initiatives.
• Engage with end-users, operational leaders, and subject matter experts to understand and translate operational goals into technical solutions.
• Oversee the execution, maintenance, and optimization of projects, applications, and pipelines to ensure continuous improvement and operational excellence.
• Guide the team in debugging, tracing, and profiling code to maximize uptime and maintainability.
• Develop, document, and implement engineering processes and best practices.
• Contribute to all phases of the software development lifecycle, including design, development, documentation, testing, and operations.
• Serve as a technical leader and escalation point for complex challenges and urgent issues.

Director, Software Engineering

Customer Success Manager

• Present clear, data-driven value stories that demonstrate solution performance and uncover actionable insights for key clients.
• Articulate Progyny’s value to diverse stakeholders, including senior executives, brokers, and consultants.
• Use financial models and insights to support renewals and upsell opportunities, refining reports to align with client needs.
• Develop and execute tailored strategic plans for client retention and growth, focusing on upselling new product lines and strengthening partnerships.
• Proven success in managing expectations and working with internal executive teams to align strategies and deliver client satisfaction.
• Build and maintain strong, multi-level relationships with employers, brokers, and consultants, acting as a trusted advisor and healthcare consultant.
• Address and resolve client challenges proactively, working collaboratively across teams to implement sustainable solutions.
• Define and achieve key KPIs, including retention, satisfaction, and sales performance metrics, to drive client and organizational success.
• Conduct regular virtual and in-person meetings with clients and consultants to align on goals, address challenges, and maintain strong relationships.
• Travel 30–40% to meet with clients and stakeholders, ensuring alignment and satisfaction.

Senior Director, Client Success

Marketing

• Serve as a marketing liaison for strategic partner channel relationships
• Develop and launch multi-channel marketing initiatives to raise awareness about Progyny’s offerings and drive sales with key strategic partners
• Create and maintain targeted sales enablement materials—including presentations, one-pagers, brochures, etc.—to support the sales team in effectively communicating Progyny’s value to benefits consultants and health plan partners
• Partner with other teams across Progyny -- including Sales, Product, and Business Intelligence -- to develop and maintain materials, including toolkits, FAQs and presentations
• Own and maintain library of resources for internal and external partners
• Support both virtual and in-person events for partner audiences such as webinars, podcasts, lunch and learns etc.
• Collaborate with the Digital Marketing Team to create messaging, implement campaigns, analyze activity and make recommendations on future approach

Manager, Enterprise Marketing

Product Manager

• Lead the design and execution of Progyny’s technology platform strategy and roadmap
• Collaborate closely with Client Implementation, Member & Provider Experience, Finance, Accounting, Legal, Engineering, Information Security and Product leads
• Contribute to the product strategy for the responsible spaces
• Build rapport with key stakeholders across the organization to gather input for product capabilities and features
• Drive measurement plan and report on overall KPIs as well as performance of newly released features
• Engage in continuous discovery to learn and improve technology platforms
• Partner with other product managers and engineering teams to migrate business processes and technology infrastructure to next-gen platforms

Senior Product Manager, Platform

Call Center Representative

• Supervise a team of contact center agents who have a clinical background, providing guidance and support
• Conduct daily performance reviews, provide feedback, and implement corrective actions as needed
• Ensure compliance with company policies and contact center procedures
• Handle escalated contact, assist on phone during peak periods and resolve customer complaints efficiently
• Assist in training new agents and ongoing training for current team members
• Prepare reports on team performance, contact metrics, and customer satisfaction
• Communicate trends, gaps in efficiency, and improvement suggestions with management

Contact Center Supervisor – Clinical Education

Director

• Lead, coach, and mentor Managers and Supervisors to inspire excellence across all levels of the Member Services team
• Create a culture of accountability, professional growth, and high engagement to attract and retain top talent
• Set performance goals for leaders and their teams, monitor progress, and hold staff accountable to deliver results
• Oversee day-to-day operations of Member Services across multiple channels (phone, email, portal, case management)
• Refine workflows, policies, and procedures to improve efficiency, consistency, and quality of service delivery
• Drive change management initiatives, ensuring successful adoption of new processes and technologies
• Establish and evolve KPIs to monitor team performance, quality, and member satisfaction
• Leverage data-driven insights to identify trends, optimize workflows, and recommend improvements
• Partner with Workforce Management, Quality, and Analytics teams to align staffing, service levels, and performance outcomes
• Partner with Clinical, Product, Technology, and Client Success to ensure seamless execution of member strategies
• Act as the voice of the members in organizational discussions, ensuring escalation paths, communication flows, and collaboration processes are clear
• Support business growth by aligning team performance with organizational objectives and client expectations
• Lead process optimization and continuous improvement efforts that enhance member experience and operational scalability
• Represent Member Services leadership in strategic discussions, highlighting progress, risks, and opportunities

Director of Member Services

• Work in conjunction with engineering leadership to incorporate strategic objectives and define work plans and resource mobilization models for team
• Ensure effective execution by self and team to achieve delivery objectives
• Provide strategic input and influence with internal and external stakeholders in the domain of healthcare and general user interactions (web, mobile, omnichannel interaction)
• Coordinate best practices with internal / external delivery partners
• Mentor junior engineers in modern software engineering models that focus on contract-first development, shift-left of design and test functions, and distributed software development and release collaboration models
• Mentor engineers and stakeholders in the development and deployment constraints and patterns for scalable platform digital experiences
• Conduct and lead code reviews to ensure the team’s code is high-quality, maintainable and adheres to established standards
• Guide the team in working with our monorepo architecture, ensuring contributions integrate seamlessly and maintain the platform’s overall health and scalability
• Roll up your sleeves and directly contribute to implementation and delivery, supporting multiple aspects of the engineering team when needed

Staff Engineer, Mobile/Web Development

• Thank you for considering Progyny! We are looking for a Senior Product Manager with a strong technical foundation to drive platform and product development across high-impact areas. You will lead the end-to-end lifecycle of new and existing products — from ideation and architecture through delivery and iteration. You’ll work closely with engineering, design, data science, and crossfunctional stakeholders to shape the product vision and translate complex business challenges into scalable digital solutions. Healthcare experience is a plus, but technical depth is essential. What You’ll Do... Define and execute technical product strategy and roadmap in collaboration with engineering and business leadership. Translate platform vision into well-defined product requirements, user stories, and technical use cases. Partner with engineering to evaluate solution architecture trade-offs, define system interactions, and ensure feasibility and scalability. Lead discovery through structured hypothesis-driven experimentation and data validation. Drive platform modernization and technical integration efforts (APIs, microservices, data pipelines, etc.). Ensure delivery of features via agile methodologies, owning the backlog and sprint planning as product owner. Own KPIs and success metrics tied to adoption, performance, and business outcomes. Review and assurance of delivery outcomes against defined requirements Support incident / return to service post-mortems and stakeholder communication efforts on resolution and future roadmap implications

Senior Product Manager, Emerging Technology

Machine Learning Engineer

• Lead a team of data scientists and participate in development and expansion of applied ML methods to analyze member program engagement and support optimization opportunities
• Support the strategic vision for ML and related data science initiatives to analyze member behavior patterns associated with effective outcomes
• Work with third-party and in-house models to balance build vs buy decisions for near-term progress and long-term capability
• Collaborate with Emerging Technologies Engineering to build infrastructure for design, serving, deployment, and monitoring of train/test/deploy processes
• Evaluate and incorporate various sources of member engagement data (call transcripts, interaction history, user analytics, raw financial data) to produce comprehensive member population trends
• Assist with member segmentation/persona development and inform marketing, call center, digital experience, and other operational functions
• Present complex analytical insights to stakeholders in an easy-to-understand and actionable way

Vice President – Machine Learning

Manager

• Responsible for managing multiple supervisors, ensuring achievement of service-level targets, operational efficiency, inventory management and overall customer satisfaction
• Manage the day-to-day operations of the contact center and optimize member-impacting processes and procedures
• Plan, develop teams, and manage performance
• Develop and implement strategies to improve productivity, member satisfaction, and operational efficiency
• Communicate departmental goals and company policies to produce desired results
• Support training and development initiatives for contact center agents
• Analyze contact center data and generate reports for senior management on performance metrics
• Work closely with other departments to enhance cross-functional processes and resolve customer-related issues
• Drive continuous improvement initiatives and attend Member Services impacting meetings and cross-functional collaborations

Contact Center Manager

• Manage the day-to-day operations of the contact center, ensuring that all member impacting processes and procedures are optimized.
• This individual will be leading both Clinical and non-clinical team members
• Develop and implement strategies to improve productivity, member satisfaction, and operational efficiency
• Communicate a clear and consistent message regarding departmental goals and company policies to produce desired results
• Support training and development initiatives for all contact center agents
• Analyze contact center data and generate reports for senior management on performance metrics
• Work closely with other departments to enhance cross-functional processes and resolve customer-related issues
• Drive continuous improvement initiatives within the contact center
• Attend and serve as a liaison in Member Services impacting meetings and cross-functional collaborations