Director, Product Management – Client Experience

Progyny, Inc.

Director of Product Management leading client experience and enrollment strategy at Progyny. Managing product teams and collaborating across functions to improve client onboarding and engagement.

Posted 7/23/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $175,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on enrollment processes, data validation, and client onboarding. Proven ability to lead teams, develop strategic roadmaps, and deliver measurable outcomes in a regulated environment.

Highest-signal resume keywords

Product ManagementEnrollment ProcessesData ValidationStakeholder ManagementPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap DevelopmentData IntegrationAPI ManagementIdentity MatchingFile IngestionEnterprise ImplementationOperational ProcessesData Quality ImprovementClient Onboarding

Soft Skills

CommunicationPrioritizationCoachingCollaborationCommercial Judgment

Tools & Technologies

Internal ToolsClient Success ToolsEnrollment ToolsData InterfacesWorkflow Management Tools

Industry Keywords

Regulated EnvironmentClient RetentionClient ExpansionData-Intensive ProductsComplex Platforms

About the role

Key responsibilities & impact

Define and communicate the product vision, strategy, and roadmap for Client Experience and Member Enrollment.
Own products and workflows supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality.
Improve the accuracy, reliability, transparency, and scalability of enrollment processes.
Build tools that help teams identify and resolve enrollment errors, duplicate or unmatched members, and data-quality issues.
Lead the roadmap for internal tools used to implement new clients and transition existing clients into a new plan year.
Improve implementation workflows, readiness tracking, handoffs, and launch predictability.
Develop tools that give Client Success teams greater visibility into client configuration, enrollment performance, account health, open issues, and growth opportunities.
Partner with the Eligibility Product Lead to ensure enrollment data and coverage context support accurate benefit eligibility decisions.
Establish clear ownership, data interfaces, and shared success measures across enrollment and eligibility.
Manage, coach, and develop two direct reports.
Partner with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance to deliver measurable outcomes.
Lead product discovery, prioritization, delivery, adoption, and performance measurement.

Requirements

What you’ll need

10+ years of product management or related experience, including experience with complex platforms, enterprise workflows, data products, or internal tools.
3+ years of people-management experience.
Demonstrated ability to set product strategy and translate it into an executable roadmap.
Experience with enrollment, customer onboarding, file ingestion, identity matching, enterprise implementation, or similar operational processes.
Strong understanding of data validation, integrations, APIs, record matching, or identity-management workflows.
Experience partnering with engineering teams on technically complex or data-intensive products.
Ability to simplify manual and fragmented processes through scalable product solutions.
Strong stakeholder-management, communication, and prioritization skills.
Comfort working with sensitive data in a regulated environment.
Commercial judgment and an understanding of how product capabilities can support client retention and expansion.

Benefits

Comp & perks

Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office