Senior Director, Client Success – Strategic Health Plans

Progyny, Inc.

Client Success Director overseeing health plan client lifecycle and engagement strategies at Progyny. Leading implementation and collaboration to drive measurable outcomes and improve client relationships.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $165,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the end-to-end client lifecycle for a growing portfolio of large and small health plan clients while driving onboarding, engagement, and the demonstration of value
Partner with the Implementation team during handoff to Customer Success by establishing a working cadence with health plan clients, highlighting dependencies, aligning marketing plans, etc.
Gain a comprehensive understanding of the health plan strategy and operational model to effectively support and manage multiple employers within the health plan partnership
Partner with the health plan to develop measurable goals and define desired business outcomes for their relationship with Progyny.
Consult with clients to ensure alignment with Progyny’s Marketing Best Practices and collaborate with Progyny’s Marketing team to define and execute a comprehensive member engagement strategy that meets contractual commitments
Resell the value of Progyny’s services, products and solutions, identifying and cultivating upsell opportunities consistently seeking opportunities to expand and deepen the relationship
Deliver recurrent business reviews demonstrating progress towards and achievement of shared success measures, including member engagement, utilization, clinical impact, PGs and ROI, while demonstrating a strategic command of clients’ organizational goals, structure, products, services, and markets
Develop payor account plans by estimating total opportunity, defining key goals and milestones, and recommending focus areas for success
Advocate for the needs of our customers internally, by coordinating strategy and issue resolution across teams to maintain exceptional client satisfaction scores

Requirements

What you’ll need

5+ years of experience in enterprise-level customer success/account management or roles, ideally with health plan experience
Experience with managing national and regional health plans across fully insured, ASO, and Medicare/Medicaid lines of business
Strong process orientation, with an ability to identify needs and execute projects that improve our Client Success practice and relationships with Health Plans
Understanding of data and key metrics for client success
Strong growth mindset and ability to influence via analytical and story-telling skills
Strong project management skills, ability to manage multiple clients and projects simultaneously, keeping stakeholders aligned on key deliverables and timing
Comfortable with small teams and adapting to ambiguous start-up environments.

Benefits

Comp & perks

Paid family and parental leave
Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
Family and pet care fund
Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementproject managementdata analysismetrics trackingbusiness reviewsgoal settingengagement strategyupsellinghealth plan management

Soft Skills

process orientationgrowth mindsetinfluencingstorytellingclient advocacyadaptabilityteam collaborationstrategic thinkingcommunicationproblem-solving