Procore

Customer Success Manager

• Lead, scale, and inspire a regional organisation comprised of Managers, Customer Success Engineers (CSEs), Solution Engineers, Solution Specialists, and Value Engineering
• Drive the Customer Success Engineering (CSE) function to maximise customer lifetime value by developing technical adoption strategies, identifying and mitigating platform/integration risks, and capturing expansion opportunities across all European segments
• Direct the Solutions Engineering function to define customer value, create robust solution designs, and articulate the technical capabilities to drive revenue growth and operational excellence
• Oversee smooth handover from Professional Services delivery and Project Management teams to ensure high-quality implementations in collaboration with partners
• Establish and maintain strategic stakeholder relationships across all key customer contacts
• Manage Key Performance Indicators (KPIs), milestones, and long-term goals that support company objectives for revenue growth and operating margins
• Forecast at-risk accounts accurately and develop execution plans to support customer retention
• Work collaboratively with Product leadership to ensure a smooth bidirectional feedback loop with customers
• Implement strategies to create a learning environment that attracts, retains, and scales top-performing talent

Senior Director, Customer Success

Sales Development Rep

• Generate new business opportunities to fuel Procore’s growth.
• Partner closely with an Account Executive to achieve sales quotas.
• Engage construction professionals through various channels.
• Conduct high-volume outreach, lead nurturing, and meticulous Salesforce record-keeping.
• Work with sales management to develop targeted lists and messaging strategies.
• Learn and develop in a structured SDR Academy environment.

Sales Development Representative

Frontend Engineer

• Architect, develop, and maintain the runtime and platform for Datagrid Pages and the Dataset Editor
• Design scalable, canvas-based and data-bound UIs
• Improve Graph computation system and evaluation pipeline
• Communicate complex problems and solutions to technical and non-technical stakeholders
• Collaborate across engineering teams on large-scale initiatives
• Support production Pages, Dataset Editor, and related services
• Mentor junior developers

Staff Software Engineer, Front End – Datagrid

General Counsel

• Lead the Legal Lifecycle for M&A integrations
• Drive integration strategy with corporate development teams
• Serve as the legal point of contact during integration
• Develop scalable legal integration processes

Senior Counsel, M&A Integration

• be the legal lead for Procore’s activities on all strategic transactions
• work with a variety of LRC Department and cross-functional stakeholders
• serve as a key legal advisor to Executives on the company’s most strategic matters
• establish appropriate, tech-forward operational frameworks
• provide advice and counsel to business team leaders on legal matters
• manage outside counsel budgets and performance
• stay informed and advise on impacts of relevant regulations
• lead and execute various special projects and strategic initiatives

Director, Assistant General Counsel – Strategic Transactions, Corporate

Account Manager

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

Commercial Account Manager

Technical Customer Success

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians and collaborating with all levels of the organization to develop best practices.
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices

Customer Success Engineer II, SMB

Full-stack Engineer

• Architect, develop, and maintain the runtime and platform for Datagrid Pages and the Dataset Editor using Procore's technology stack (primarily React, Node.js, TypeScript, Ruby).
• Design scalable, canvas-based and data-bound UIs (including Canvas Charts and table views) to deliver world-class Page and Dataset experiences.
• Improve the Graph computation system and evaluation pipeline so Pages and the Dataset Editor run efficiently in the browser and on the server when saved.

Staff Software Engineer, Full Stack – Datagrid

Project Manager

• Lead, mentor, and develop a team of Project Coordinators
• Manage resource allocation and workload balancing across the coordination team
• Evaluate and refine project coordination workflows, templates, and tools
• Partner with cross-functional leadership in Sales, Customer Success, and Delivery
• Monitor team performance metrics, project backlogs, and key deliverables
• Serve as an escalation point for complex client service issues
• Cultivate a transparent, open, and collaborative team culture

Manager, Project Coordinators, Professional Services

People Operations

• own human capital strategy for Procore's mergers and acquisitions
• lead a small but high-impact People Solutions team
• engage with Corporate Development early in the deal cycle
• lead people-side due diligence
• manage complexity of global deals including multi-jurisdiction employment law
• build and maintain an M&A readiness posture
• design and execute integration plans

Director, People M&A and People Solutions

Vice President

• Partner directly with the CEO and CFO to shape Procore’s public market narrative
• Act as a trusted advisor to the executive team and Board of Directors regarding market sentiment, valuation drivers, and strategic positioning
• Architect and execute a proactive, global shareholder targeting program
• Strategically cultivate relationships with long-only institutional investors and growth-oriented funds to optimize Procore's shareholder base and maximize long-term valuation
• Direct and oversee the end-to-end quarterly earnings process
• Author high-impact executive scripts, Q&A frameworks, investor presentations, and shareholder letters
• Drive absolute alignment across Finance, Legal, Accounting, and Corporate Communications
• Oversee the analysis of sell-side models, consensus estimates, and peer valuation metrics
• Synthesize macroeconomic trends, competitive shifts, and regulatory changes into actionable strategic insights for internal business unit leaders
• Collaborate with Legal and Finance to ensure absolute compliance across all public disclosures, SEC filings (10-Ks, 10-Qs, 8-Ks), and ESG/sustainability reporting
• Manage investor records and data tracking frameworks with institutional rigor
• Serve as the primary, high-credibility spokesperson for Procore at non-deal roadshows, analyst days, industry conferences, and institutional forums
• Lead, mentor, and scale the Investor Relations team, building a high-performing function that acts as an elite internal advisory group

Senior Director, Customer Success

Sales Development Representative

Staff Software Engineer, Front End – Datagrid

Senior Counsel, M&A Integration

Director, Assistant General Counsel – Strategic Transactions, Corporate

Commercial Account Manager

Customer Success Engineer II, SMB

Staff Software Engineer, Full Stack – Datagrid

Manager, Project Coordinators, Professional Services

Director, People M&A and People Solutions

VP, Investor Relations

Customer Success Engineer II, SMB