Customer Success Engineer, Commercial

Procore

Customer Success Engineer helping Procore construction customers maximise platform value. Providing technical guidance, demonstrations, analytics, and adoption support across commercial accounts.

Posted 9/10/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £62,720 - £86,240 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Procore products and construction industry best practices, with strong analytical, presentation, and communication skills to drive customer success and platform adoption. Capable of collaborating across departments and providing consultative recommendations to maximize technology value.

Highest-signal resume keywords

Customer Success ExperienceConstruction Industry KnowledgeTechnical Pre-Sales ExpertiseStrong Presentation SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Construction Project ManagementBidding and ProcurementRFIs and SubmittalsQuality ControlSafety ManagementData-Driven RecommendationsTechnical AptitudeProcore Product ExpertiseBusiness Model UnderstandingEmerging Technologies

Soft Skills

Effective CommunicationCollaborationMentoring

Certifications & Qualifications

Bachelor’s Degree in Construction ManagementBachelor’s Degree in Civil EngineeringBachelor’s Degree in Mechanical EngineeringBachelor’s Degree in Information SystemsBachelor’s Degree in Computer Science

Industry Keywords

General ContractingSubcontractingReal Estate DevelopmentConstruction TechnologyProfessional Services

About the role

Key responsibilities & impact

Drive the success of Procore’s Commercial customers
Act as a product subject matter expert
Help organisations understand construction technology best practices, solutions, and business benefits
Provide consultative recommendations to maximise the value of Procore technology
Partner with Sales, Professional Services, Support, Product, and Marketing
Make data-driven recommendations based on customer analytics and industry best practices
Craft value-based presentations addressing customer business problems and accelerating platform adoption
Provide product roadmap and release updates
Lead product demonstrations and coordinate technical stakeholders across internal and external teams
Serve as a technical account contact with clear, responsive, and effective customer communication
Provide peer mentoring and contribute to team best practices
Develop expertise in Procore products, professional services, and construction industry best practices
Travel up to 50% to client sites, industry events, and Procore offices

Requirements

What you’ll need

Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales
Strong technical aptitude and ability to build expertise in Procore’s products, business model, services, and emerging technologies
Ability to collaborate across departments with multiple stakeholders on time-sensitive projects
Strong presentation and communication skills in-person, virtually, and in writing
Strong analytical and problem-solving skills
Understanding of construction industry verticals including general contracting, subcontracting, and real estate development
Previous experience as a construction Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer preferred
Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science preferred
Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety

Benefits

Comp & perks

Equity Compensation and/or Bonus Incentive Compensation eligibility
Hybrid working model in the London or Dublin office
Travel to client sites, industry events, and Procore offices