Senior Director, Customer Success

Procore

Senior Director leading Customer Success & Solutions Engineering for Procore, driving customer lifetime value across EMEA region through strategic leadership and technical guidance.

Posted 7/18/2026full-timeDublin • 🇮🇪 IrelandSenior💰 €160,000 - €220,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in managing technical post-sales teams within a B2B SaaS environment, focusing on customer success, technical adoption, and revenue growth. Proven ability to build and scale teams across multiple European markets while fostering strategic stakeholder relationships and driving operational excellence.

Highest-signal resume keywords

Leadership ExperienceCustomer Success EngineeringSolutions EngineeringSaaS ScalingMulti-lingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Adoption StrategiesImplementation MetricsKPI ManagementValue EngineeringAI Tool ImplementationChange ManagementRevenue Growth StrategiesOperational ExcellenceTeam BuildingCustomer Retention

Soft Skills

Collaborative LeadershipStrategic ThinkingRelationship BuildingInspiring TeamsCommunication Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

B2BSoftware-as-a-ServiceCustomer SuccessSolutions ArchitectureRecurring Revenue ModelsEMEA RegionConstruction

About the role

Key responsibilities & impact

Lead, scale, and inspire a regional organisation comprised of Managers, Customer Success Engineers (CSEs), Solution Engineers, Solution Specialists, and Value Engineering
Drive the Customer Success Engineering (CSE) function to maximise customer lifetime value by developing technical adoption strategies, identifying and mitigating platform/integration risks, and capturing expansion opportunities across all European segments
Direct the Solutions Engineering function to define customer value, create robust solution designs, and articulate the technical capabilities to drive revenue growth and operational excellence
Oversee smooth handover from Professional Services delivery and Project Management teams to ensure high-quality implementations in collaboration with partners
Establish and maintain strategic stakeholder relationships across all key customer contacts
Manage Key Performance Indicators (KPIs), milestones, and long-term goals that support company objectives for revenue growth and operating margins
Forecast at-risk accounts accurately and develop execution plans to support customer retention
Work collaboratively with Product leadership to ensure a smooth bidirectional feedback loop with customers
Implement strategies to create a learning environment that attracts, retains, and scales top-performing talent

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
Extensive second-level leadership experience (managing managers) is a must
Proven experience leading technical post-sales teams (e.g., Customer Success Engineering, Technical Account Managers (TAMs), or Post-Sales Solutions Architecture) within a business-to-business (B2B) Software-as-a-Service (SaaS) company, with a strong track record of hitting technical adoption, implementation, and NRR/retention metrics
Solutions Engineering (pre-sales) leadership experience is a strong plus
Proven experience managing and scaling teams across multiple European countries or markets simultaneously, rather than running a single country
A track record of starting, building, or scaling new technical teams, functions, or geographic markets from scratch
SaaS scaling trajectory: Ideally, a career split that combines structured experience at a large, established enterprise Software-as-a-Service (SaaS) organisation (understanding standard operational frameworks at scale) with the capability to build in a fast-paced, smaller-to-mid-sized growth environment
Hands-on exposure to Artificial Intelligence (AI), specifically having built or implemented AI tools that provide clear customer benefits
Experience taking a team through significant change and organizational transformation during a high-growth phase
Deep understanding of value drivers in recurring revenue business models with a track record of owning strategic executive relationships
A collaborative and strategic leader with the ability to establish professional rapport and inspire diverse, geographically dispersed teams
Willingness to travel as needed across the EMEA region
Experience in Construction is a plus
Multi-lingual in another major European language (specifically French, Spanish, German, or Polish) is a plus.

Benefits

Comp & perks

Competitive salary
Equity Compensation and/or Bonus Incentive Compensation
Generous paid time off and leave options
Healthcare coverage
Career development programs