Presidio

Call Center Representative

• Lead design and deployment of CCaaS and hybrid contact center solutions using Cisco Webex Contact Center, Amazon Connect, Genesys Cloud CX, and Five9.
• Architect AI-enhanced customer experiences through conversational AI, speech recognition, and automation tools such as Google Dialogflow, AWS Lex, and Microsoft Copilot frameworks.
• Develop and integrate APIs between contact center, CRM, WFO/WFM, analytics, and AI systems.
• Collaborate with clients to translate business requirements into scalable, cloud-first architectures.
• Drive solution standardization and reusable frameworks to accelerate delivery and improve quality.
• Provide Tier 3 engineering support, performance tuning, and troubleshooting across multi-vendor environments.
• Serve as a trusted advisor to customers on technology modernization, AI adoption, and omnichannel strategy.
• Mentor and support junior engineers through knowledge sharing and best practices documentation.

Senior Contact Center Engineer

Architect

• Develop a comprehensive cloud migration strategy based on business and technical requirements
• Assess the current IT landscape and define the scope of migration
• Choose the appropriate cloud model (public, private, hybrid, or multi-cloud) and cloud service providers (AWS, Azure, GCP)
• Define cost, security, and compliance requirements for cloud adoption
• Provide guidance on Cloud Center of Excellence (CCOE) framework
• Develop detailed migration and/or transformation plans
• Design cloud architectures that align with scalability, availability, and performance needs
• Develop migration plans, including rehosting (lift and shift), re-platforming, re-architecting, and replacing legacy systems
• Identify dependencies and risks associated with cloud migration
• Ensure the right cloud services (compute, storage, networking, security) are selected for optimal performance
• Lead the migration process, ensuring minimal downtime and business disruption
• Work closely with DevOps, security, and networking teams to configure cloud environments
• Oversee data migration, application refactoring, and integration with cloud-native services
• Optimize workloads post-migration for cost-effectiveness and efficiency
• Implement security best practices, including identity and access management (IAM), encryption, and monitoring
• Familiarity with different security models and leading practices (i.e. PCI, SOC2, NIST, HITRUST, FedRAMP, Gov Cloud, CJIS, ITAR, EAR, or others)
• Working knowledge of access management, cloud security posture management, data loss prevention, and encryption
• Consult on maintaining compliance with industry standards (ISO, GDPR, HIPAA, etc.)
• Establish governance policies for cloud resource usage and cost control
• Set up monitoring and alerting mechanisms for cloud infrastructure using tools like AWS CloudWatch, Azure Monitor, or GCP Operations Suite
• Knowledge and experience working to continuously optimize cloud resources to enhance performance and reduce costs
• Troubleshoot issues and provide solutions to enhance system reliability
• Work with business leaders, developers, and IT teams to align cloud migration goals
• Provide training and guidance to teams on cloud technologies and best practices
• Communicate migration progress, risks, and solutions to stakeholders.

Migration Architect, Modern Platforms Advisory

Consultant

• Work on a team to ensure executional excellence and create supreme customer experiences
• Assist with discovering a client’s IT environment, designing a migration approach, and overseeing the migration of applications, data, and infrastructure
• Assist with developing comprehensive migration strategies based on business and technical requirements
• Assess the current IT landscape and define the scope of migration
• Develop detailed migration and/or transformation plans
• Lead the migration process to minimize downtime and business disruption
• Oversee data migration, application refactoring, and integration with cloud-native services
• Communicate migration progress, risks, and solutions to stakeholders
• Author professional documentation for client review.
• Develop training for client technology teams on migration processes and leading practices.

Migration Consultant, Modern Platforms Advisory

Technical Customer Success

• Lead multiple technical engagements for a small set of named customers across strategy and migrations, IT transformation, and modernization initiatives.
• Own technical delivery (end-to-end) responsibilities that include achieving and continuously improving the quality and time-to-market metrics.
• Primary ownership of customer satisfaction for named customer engagements.
• Manage product requirements, technical considerations, and decisions to deliver the desired customer outcome.
• Invest time to understand the customer’s long and short-term business goals and align Presidio’s priorities to deliver both tactical wins and lay the foundation for longer-term success for both the customer and Presidio.
• Lead and deliver workshops for IT initiatives.
• Lead and deliver technology strategy sessions for customers with an ability to engage C-level leaders, architects, business stakeholders, and customers’ engineering teams.
• Proactively ensure that technology decisions, investments, and capabilities map to business outcomes.
• Proactively seek opportunities to translate business requirements to technical requirements and vice versa.
• When required, take primary ownership of engagements in challenging situations and work with the customer and internal stakeholders to bring the engagement towards success.
• Invest time in understanding customers’ organizational culture and align Presidio’s delivery teams and processes towards the fastest path to success.
• Quickly assimilate into the client team, project team, and culture, becoming a valuable contributor.
• Experience prioritizing competing demands from stakeholders with the ability to resolve conflicts.
• Build relationships with customer stakeholders across all levels, including leadership, business, and technical stakeholders, and identify potential opportunities.
• Partner with stakeholders and customers across the organization to communicate the product vision, strategy, features, prioritization, progress, and needs.
• Perform research to understand the latest market and business changes and determine the potential impact on current strategy and requirements, sharing any pertinent findings with the customer.
• Review technology architecture, perform gap analyses, and define future-state roadmaps aligned with business objectives, capabilities, and industry best practices.
• Translate complex VMware technical concepts into clear, actionable guidance for non-technical stakeholders and executives.
• Working side by side with Presidio’s VMware Architects to deliver a comprehensive VCF Adoption Roadmap document and/or PowerPoint presentation.

Technical Engagement Manager – Modern Platforms Advisory

Business Development Rep

• Develop and execute a proactive new‑logo acquisition strategy, targeting organizations that can benefit from Microsoft 365, Azure, Dynamics 365, and security solutions delivered through the CSP model.
• Source, prospect, and qualify new business opportunities using a combination of outbound campaigns, partner networks, industry events, and digital engagement.
• Lead discovery conversations to understand customer business objectives, technical environments, and digital transformation needs, positioning CSP as the optimal procurement and management model.
• Own the early‑stage sales cycle, including initial outreach, needs assessment, solution mapping, and orchestration of technical pre‑sales resources where required.
• Establish and nurture strategic relationships with decision makers, including CIOs, IT Directors, Procurement Leaders, and Line‑of‑Business owners, to accelerate cloud adoption and long‑term account growth.
• Collaborate with Microsoft field teams to align with territory plans, coordinate co‑selling motions, and leverage Microsoft incentives that support customer acquisition.
• Consistently exceed pipeline creation and new customer revenue targets, with clear accountability for monthly, quarterly, and annual performance metrics.

CSP Business Development Manager

Account Executive

• Develop and deploy plans and strategies to grow pipeline opportunities for Digital and Cloud through sales of Presidio Digital Services.
• Develop and deploy plans and strategies to grow Presidio Digital and Cloud Consulting Services in all sales leaders and AM’s.
• Deeply engaged with Presidio sales and account management teams to support achievement of sales targets and new client acquisition targets.
• Coordinate with Presidio sales Account Managers to meet defined Presidio Digital Business revenue growth objectives.
• Collaborate with Presidio Account Managers to drive consistency in brand, metrics, and Go-To-Market messaging for our Cloud partners.
• Manage performance standards via SalesForce.com and data gathering required to evaluate and manage performance of the partnerships.
• Identify opportunities to leverage Cloud partner funding and work with local market leaders to apply funds to existing client opportunities.
• Proactively assess, clarify, and validate Cloud Partner and Presidio regional needs on an ongoing basis and work to manage channel conflict.

Digital Sales Account Executive, Northeast US

Engineer

• Responsible for overseeing the commissioning, staging, troubleshooting of audio-visual systems
• Provide technical leadership for the integration of complex AV solutions
• Interfaces with Project Manager, Solutions Architect, and client contacts
• Responsible for reviewing CAD documentation for staging and final mark up for record drawings
• Responsible for IP configuration of all AV devices residing on a network
• Responsible for filling out IP tables and storing these on the project server
• Responsible for communicating status updates to Manager
• Advanced capabilities for audio system setup and gain structure
• Advanced capabilities for video system setup
• Advanced capabilities for troubleshooting
• Responsible for managing versions and storing final commissioning documentation
• Works with the programmer to load, test, and troubleshoot code
• Assists installation technicians with field questions and clarifications
• Responsible for completing commissioning checklist and final documentation
• Responsible for rack testing and escalating and resolving issues with equipment
• Responsible for field testing and escalating and resolving issues with equipment and programs
• Maintain knowledge of vendor partner support systems for technical support
• Provide assistance to service technicians
• Responsible for continuous improvement on delivery and commissioning process and documentation
• Provide training on AV systems to clients

Project Engineer, AV

Engineering Manager

• Lead the design and delivery of scalable, secure, cloud-native applications on AWS, Azure, and GCP.
• Ensure delivery quality through strong architecture, clear standards, and proactive risk management.
• Partner across AppDev, Data, and Cloud practices to maintain alignment on delivery models and technology direction.
• Support Presidio’s digital roadmap through standardization, best practices, and continuous improvement.
• Collaborate with Pre-Sales and Solution Owners on scoping, delivery estimates, and proposals.
• Balance hands-on technical leadership with effective delivery management to achieve business outcomes.
• Manage and coach a team of engineers and architects, fostering accountability, learning, and collaboration.
• Promote modern engineering practices including DevSecOps, CI/CD, and Infrastructure as Code (Terraform, Ansible).
• Represent Presidio in client architecture discussions, workshops, and solution design sessions.

Engineering Manager – Product Engineering

Full-stack Engineer

• Manage delivery pipeline of software engineering solutions across a portfolio
• Collaborate with various teams including business, sales, and marketing to define requirements
• Drive technical excellence and implementation of best engineering practices
• Be a hands-on problem solver and lead in exploring new technology platforms
• Ensure adoption of quality assurance techniques to deliver high-quality software solutions
• Attract and retain diverse engineering talent
• Assemble and present technology delivery pitches to senior audiences
• Support pre-sales and solutions teams
• Manage day to day operations and client communication

Senior Engineer, Product Engineering

• Overseeing the commissioning, staging, trouble shooting of audio-visual systems
• Provide technical leadership for the integration of complex AV solutions
• Travel to client locations for consultations, project implementation, troubleshooting
• Providing complete, full functional integrated audio-visual systems
• Staging and Commissioning systems in the field
• Interfaces with Project Manager, Solutions Architect, and client contacts
• Reviewing CAD documentation for staging and final mark up for record drawings
• Managing IP configuration of all AV devices on a network
• Communicating status updates to Manager
• Advanced capabilities for audio system setup and gain structure
• Advanced capabilities for video system setup
• Advanced capabilities for troubleshooting
• Managing versions and storing final commissioning documentation
• Working with the programmer to load, test, and troubleshoot code
• Completing commissioning checklist and final documentation
• Conducting field testing and resolving issues with equipment and programs
• Maintaining knowledge of vendor partner support systems for technical support

• Participate in immersive onboarding
• Build hands-on expertise in modern networking technologies
• Earn industry-recognized certifications
• Develop power skills in communication, consulting, and leadership
• Shadow experienced engineers
• Complete a capstone project to demonstrate real-world application of skills

Associate Engineer Program – SPARK

Artificial Intelligence

• Lead executive level workshops, discovery sessions, and strategic engagements to define AI driven business objectives and identify high value use cases.
• Serve as a trusted advisor on AI, generative technologies, and emerging trends, providing thought leadership and strategic counsel.
• Develop comprehensive AI roadmaps, maturity assessments, business cases, and strategic architectures aligned with Presidio capabilities.
• Translate client needs into clear strategic requirements for downstream solutioning, delivery, and adoption.
• Partner with Sales, Solution Architects, Engineering, and Delivery teams to ensure seamless transitions from strategy to implementation.
• Contribute to internal methodologies, playbooks, frameworks, and best practices for AI strategy and innovation.
• Guide clients on responsible AI principles, data readiness, and governance frameworks.

Senior Strategist, AI – Customer Innovation

• Participate in immersive onboarding, quarterly in-person gatherings, and hands-on training
• Build hands-on expertise in modern networking technologies (e.g., enterprise networking, SD-WAN, automation, cloud networking)
• Earn industry-recognized certifications (e.g., Cisco, HPE, Arista)
• Develop power skills in communication, consulting, and leadership
• Shadow experienced engineers and transition into billable client project work
• Receive personalized coaching and career development support
• Track milestones across technical, professional, and organizational learning domains
• Complete a capstone project to demonstrate real-world application of skills
• Transition into a full-time engineering role upon successful graduation

Associate Engineer – SPARK

Account Manager

• Identify and pursue new business opportunities in greenfield territories
• Develop and execute strategies to open new accounts or new business units inside existing customers
• Build and maintain strong relationships with new clients
• Serve as the primary point of contact for all new account-related matters
• Achieve sales objectives primarily through sales to new customers and also through sales of additional services to existing customers
• Collaborate closely with AWS selling teams to identify, qualify, and close new opportunities
• Understand the business objectives and challenges of strategic customers
• Present and advocate for AWS solutions that align with client goals
• Collaborate with technical teams to ensure the successful implementation and delivery of AWS solutions
• Monitor and report on account performance, sales metrics, and client satisfaction

Account Manager, AWS TMEGS

• Develop and strengthen relationships with existing customers
• Identify and engage with prospective customers in target industries
• Develop and execute account plans that align with sales targets
• Track performance metrics, forecast revenue, and analyze account health
• Collaborate with Presidio’s technology partners to create joint go-to-market strategies

Senior Contact Center Engineer

Migration Architect, Modern Platforms Advisory

Migration Consultant, Modern Platforms Advisory

Technical Engagement Manager – Modern Platforms Advisory

CSP Business Development Manager

Digital Sales Account Executive, Northeast US

Project Engineer, AV

Engineering Manager – Product Engineering

Senior Engineer, Product Engineering

Project Engineer, AV

Associate Engineer Program – SPARK

Senior Strategist, AI – Customer Innovation

Associate Engineer – SPARK

Account Manager, AWS TMEGS

Sales Account Manager, Named – Southern CA