Presidio

Solutions Engineer

• Act as a technical resource for Cisco-based solutions in presales engagements
• Deliver solution overviews and enablement to internal teams and customers
• Contribute to the development of sales strategies and support customer-facing efforts
• Stay current with technology trends, products, and industry best practices through training, webinars, and collaboration with national practices
• Create Solution diagrams, collect & analyze requirements data from customers, and perform other PreSales activities in support of engineering initiatives
• Research technical issues, answer customer questions about products, technologies, solutions, and offerings from our OEM partners
• Ensure quality and consistency of presales deliverables by following standardized processes and workflows
• Collaborate with other team members to provide solutions for Presidio’s customers
• Work in a focused and directed manner to improve overall productivity & efficiency across Presidio’s PreSales team
• Participate in meetings with customers and sales teams to collect technical requirements from Presidio customers and develop an appropriate technical solution
• Assist in resolving presales challenges and maintaining high levels of customer satisfaction
• Deliver client-facing status updates, presentations, and documentation throughout the sales cycle
• Work collaboratively with Presidio, Cisco, and other key teams to drive opportunities
• Assist in building and developing the Cisco sales pipeline by contributing to technical campaign support and go-to-market efforts

Technical Solutions Specialist, Inside Presales

Customer Success Manager

• Serve as the primary point of contact and liaison between Presidio and AWS ProServe
• Maintain proactive communication with AWS ProServe stakeholders across opportunities and active engagements
• Identify, track, and manage upcoming AWS ProServe opportunities
• Provide regular reporting and insights to Services leadership on ProServe performance
• Monitor ongoing engagements, proactively identifying and mitigating risks

• Partnering closely with business stakeholders and IT teams to translate business needs into scalable system solutions.
• Supporting the Certinia Lead Administrator in management, optimization, and governance of the Certinia platform.
• Serving as the primary liaison between business functions and IT.
• Developing and maintaining a rolling Certinia roadmap by synthesizing stakeholder feedback, usage trends, and strategic business objectives.
• Creating process maps, data flows, and solution design documentation.
• Developing test strategies, test cases, and acceptance criteria.
• Providing ongoing support and guidance to business users.

Success Manager

Security Engineer

• Proactively engage with clients as a trusted advisor to understand security challenges and requirements and identify how they can be addressed by Presidio and partner solutions.
• Provide pre-sales support in collaboration with sales teams and ensure product and service selection meets customers’ business and technology needs.
• Present and articulate Presidio security value proposition to clients (including C-suite, with an emphasis on the CISO) on both a technical and business level.
• Effectively communicate the capabilities of Presidio security services.
• Proactively monitor and assess industry/technology advancements and alliances, looking for ways to leverage existing capabilities and emerging technologies.
• Define requirements, solutions and value propositions to hand off to Solutions Architects.
• Work with Account Managers and Sales Directors to proactively establish presence in key client accounts.
• Develop security solution profiles for top accounts and identify key influencers and decision-makers.
• Own and develop relationships with key vendor contacts to stay current on vendor updates and to facilitate account mapping, deal registration, discounting and escalations.
• Conduct security trainings to build outside sales team’s security and lead qualification capabilities.
• Work with Presidio Cybersecurity team to identify opportunities for consulting and hardware/software integration services.
• Monitor competition by gathering current marketplace information on pricing, products, services, and delivery schedule.
• Demonstrate industry thought leadership to attract clients and grow Presidio’s market reputation in security.

Practice Lead, Security

Account Manager

• Lead business development and account acquisition efforts.
• Execute sales strategy and develop business through various techniques.
• Maintain customer satisfaction and achieve sales targets.
• Perform proposal writing and sales information preparation.
• Analyze account base and develop marketing plans to drive revenue.
• Present Monthly Business Review to Sales/Ops Manager.

Senior Account Manager, Named Accounts

• Execute sales strategy by identifying customer needs and selling the appropriate hardware and company services.
• Develop business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with vendors or manufactures.
• Maintain a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively drive sales and repeat business.
• Meet or exceed annual sales top line revenue and margin goals as defined by management.
• Drive profitably and grow revenue for target accounts in partnership with inside sales team.
• Adhere to sales process including but not limited to pipeline development and accurate forecasting via internal tools.
• Perform extensive proposal writing and prepare sales information for customers.
• Performs deep analysis of account base including 'heat maps' to determine key areas of opportunities.
• Develop & execute marketing and business plans to drive revenue and profits.
• Work with sales leadership and team to provide feedback, develop specific vendor relationships, advance new company initiatives, and mentor new employees to enhance all aspects of the sales strategy.
• Attends monthly/quarterly account planning/penetration sessions with our strategic manufacturing partners’ AMs.
• Presents a Monthly Business Review (MBR) to Sales/Ops Manager each month which will focus on past performance and expectations of current month and quarter, analysis of pipeline, key wins, and personal improvement goals.
• Provide in-depth customer technology roadmap and collaboratively work with inside Account Manager to uncover new sales opportunities.
• Develop partnerships with Vendor Field Sales Representatives and optimize the joint selling opportunities within the territory.
• Use monthly forecasting and pipeline management to manage sales growth!

Senior Account Manager, Named Accounts – Southeast

Full-stack Engineer

• Lead the onboarding, implementation, and management of enterprise data protection solutions across a diverse client base
• Ensure backup, recovery, ransomware protection, and disaster recovery solutions meet customer business and security requirements in a managed services environment
• Onboard, deploy, and manage backup, recovery, and data protection solutions across on-premises, cloud, and hybrid environments
• Serve as the subject matter expert and escalation point for data protection technologies and best practices
• Lead data recovery efforts for incidents including ransomware, corruption, and system failures
• Develop and maintain disaster recovery and business continuity solutions aligned to RPO and RTO objectives
• Assess customer environments for risk, compliance, and optimization opportunities
• Automate monitoring, reporting, and remediation workflows
• Collaborate with infrastructure, cloud, and security teams
• Support pre-sales activities including solution and technical scoping
• Maintain documentation, runbooks, and operational procedures
• Assist with incident audits, on-call escalations, and provide technical leadership

Senior Engineer, Managed Services, Data Protection

• Develop high-level technical solutions and present to customers (Hardware, Software, Licensing, Professional Services)
• Collect business and technical requirements
• Complete end-to-end, full lifecycle network designs
• Drive whiteboard conversations
• Craft customer facing presentations
• Delivering technical presentations and product demonstrations
• Generate hardware configurations (BoM) and/or work with internal teams to complete these tasks
• Write statements of work (SoW) and develop Professional Service pricing utilizing Presidio tools
• Ability to self-pace and self-set direction in a team environment to drive business outside of traditional networking (cloud, cyber, managed services, and digital business opportunities, etc.)
• Build relationships with Account Executive/Extended Sales Teams to develop customer rapport and solutions and assist in overall sales process
• Maintain and develop technical and technology specific skill sets and certifications

Solutions Architect

• Develop high-level technical solutions and present to customers.
• Collect business and technical requirements.
• Complete end-to-end, full lifecycle network designs.
• Drive whiteboard conversations.
• Craft customer facing presentations.
• Deliver technical presentations and product demonstrations.
• Generate hardware configurations (BoM) and/or work with internal teams to complete these tasks.
• Write statements of work (SoW) and develop Professional Service pricing.
• Ability to self-pace and self-set direction in a team environment.

Senior Engineer, Managed Services Data Protection

Business Development Rep

• The role of the Business Development Manager, Managed Services will be to develop and build Managed Services sales strategies and sales initiatives within the Presidio customer base working jointly with the Presidio sales organization.
• Primary focus of the role is to position Presidio Managed Services to our customers and prospects in an effort to help them achieve their IT operational initiatives.
• Executing sales strategy by identifying customer needs and selling the appropriate managed services solutions.
• Developing business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with account managers.
• Maintaining a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and craft positive relationships to effectively drive sales and repeat business.
• Meeting or exceed ACV (Annual Contract Value) goals as defined by management.
• Adhering to sales process including pipeline development and accurate forecasting via internal tools.
• Performing extensive proposal writing and prepares sales information for customers.
• You will lead ongoing customer account relationship to include updating account information in company systems and resolving customer satisfaction issues.
• You will work with inside sales team to ensure that quotes are provided and order requests are processed accurately and with engineering team to accurately scope projects.
• You will develop and maintain solid business relationships within the various decision-makers and influencers at each target account.
• Understand each target customer’s business model, map their organization and identify their unique technology needs.

Business Development Manager – Managed Services

ServiceNow

• Act as a liaison between the customer and the technical team through deployment of a project in ServiceNow
• Work with the Project Manager and Solution Architect to guide client decisions
• Understand and explain industry and ServiceNow best practices
• Conduct demos and working sessions with the client
• Gather requirements from the client
• Identify gaps or weaknesses in customer processes
• Draft Agile stories from business requirements
• Support User Acceptance Testing (UAT)
• Support Organizational Change Management (OCM)

Business Process Consultant, ServiceNow

• Act as a liaison between the customer and the technical team
• Assist in the implementation of delivery projects
• Conduct demos and working sessions with the client
• Gather requirements from the client
• Identify gaps or weaknesses in customer processes
• Draft Agile stories from business requirements
• Support User Acceptance Testing (UAT)
• Support Organizational Change Management (OCM)

Call Center Representative

• Lead design and deployment of CCaaS and hybrid contact center solutions using Cisco Webex Contact Center, Amazon Connect, Genesys Cloud CX, and Five9.
• Architect AI-enhanced customer experiences through conversational AI, speech recognition, and automation tools such as Google Dialogflow, AWS Lex, and Microsoft Copilot frameworks.
• Develop and integrate APIs between contact center, CRM, WFO/WFM, analytics, and AI systems.
• Collaborate with clients to translate business requirements into scalable, cloud-first architectures.
• Drive solution standardization and reusable frameworks to accelerate delivery and improve quality.
• Provide Tier 3 engineering support, performance tuning, and troubleshooting across multi-vendor environments.
• Serve as a trusted advisor to customers on technology modernization, AI adoption, and omnichannel strategy.
• Mentor and support junior engineers through knowledge sharing and best practices documentation.

Technical Solutions Specialist, Inside Presales

Customer Success Manager

Success Manager

Practice Lead, Security

Senior Account Manager, Named Accounts

Senior Account Manager, Named Accounts – Southeast

Practice Lead, Security

Senior Engineer, Managed Services, Data Protection

Solutions Architect

Solutions Architect

Senior Engineer, Managed Services Data Protection

Business Development Manager – Managed Services

Business Process Consultant, ServiceNow

Business Process Consultant, ServiceNow

Senior Engineer, Contact Center