Presidio

Full-stack Engineer

• Diagnose complex operational issues and identify root causes across cloud environments
• Use AI to accelerate investigation and resolution
• Build automation and AI-driven workflows to eliminate repetitive work
• Learn and support evolving AWS, Azure, and GCP services
• Manage cloud-native compute, storage, networking, identity, monitoring, and security services
• Measure and report on automation and AI initiatives and their impact on efficiency, service delivery, customer experience, and reliability
• Champion continuous improvement, innovation, operational excellence, automation, and AI-first practices
• Serve as the primary technical resource for managed services customers
• Drive technical conversations with customers and internal account teams
• Communicate with customers about incidents, service requests, maintenance, and changes
• Deliver customer service while maintaining SLA commitments
• Mentor team members and lead technical initiatives
• Provide technical leadership during complex incidents, troubleshooting, root cause analysis, and corrective actions
• Support customer environments across AWS and Microsoft Azure, with future expansion into GCP

Senior Engineer – Team Lead

Engineer

• Assist with the setup, configuration, and basic maintenance of security tools and platforms under senior engineer supervision
• Participate in onboarding new clients, including integrating initial data sources
• Collaborate with team members to support daily operations and follow standard procedures
• Troubleshoot common technical issues and escalate complex incidents appropriately
• Maintain documentation of configurations, processes, and troubleshooting steps
• Contribute to internal knowledge sharing and team learning initiatives
• Support audit preparation and basic system monitoring activities

Associate Engineer

Cloud Engineer

• Lead and mentor a team of Solutions Architects, providing technical guidance, career development, and performance management
• Develop and implement standardized methodologies for technical pre-sales engagements, POCs, and solution designs
• Collaborate with Sales leadership to define and execute technical pre-sales strategy
• Participate in strategic customer engagements and complex technical discussions
• Create and maintain best practices documentation for solution design and technical pre-sales processes
• Build and manage relationships with key technology partners and stakeholders including AWS and Microsoft
• Allocate SOW requests to the appropriate Solution Architect and QA final proposals
• Oversee resource allocation and capacity planning for the Solutions Architecture team
• Drive continuous improvement in team processes and methodologies
• Contribute to team strategy, process and methodology based on market and customer feedback
• Develop and implement standardized methodologies for solution design, deployment, and optimization, incorporating financial-specific frameworks

Managing Client Principal Architect, Cloud

Network Engineer

• Assist with network and security deployments including staging, installation, configuration, validation, and troubleshooting of data and security networks.
• Configure routing, switching, and security platforms based on established designs and best practices.
• Support network discovery activities and assist with gathering technical requirements and documentation for client environments.
• Create and maintain implementation documentation, diagrams, and deployment notes to ensure clear communication with clients and internal teams.
• Work closely with sales engineers, project managers, and senior engineers to deliver successful customer outcomes.
• Diagnose and resolve network and security issues during project deployments and post-implementation support.
• Assist with scheduled maintenance procedures and network updates both remotely and onsite as required.

Solutions Engineer

• Act as a technical resource for Cisco-based solutions in pre-sales engagements
• Deliver solution overviews and enablement to internal teams and customers
• Contribute to the development of sales strategies and support customer-facing efforts
• Stay current with technology trends, products, and industry best practices through training, webinars, and collaboration with national practices
• Create Solution diagrams, collect & analyze requirements data from customers, and perform other PreSales activities in support of engineering initiatives
• Research technical issues, answer customer questions about products, technologies, solutions, and offerings from our OEM partners
• Ensure quality and consistency of pre-sales deliverables by following standardized processes and workflows
• Collaborate with other team members to provide solutions for Presidio’s customers
• Work in a focused and directed manner to improve overall productivity & efficiency across Presidio’s PreSales team
• Participate in meetings with customers and sales teams to collect technical requirements from Presidio customers and develop an appropriate technical solution
• Assist in resolving pre-sales challenges and maintaining high levels of customer satisfaction
• Deliver client-facing status updates, presentations, and documentation throughout the sales cycle
• Work collaboratively with Presidio, Cisco, and other key teams to drive opportunities
• Assist in building and developing the Cisco sales pipeline by contributing to technical campaign support and go-to-market efforts

Solutions Architect, Cisco Modern Platform

Analyst

• Perform comprehensive analysis of customer cloud infrastructure costs and utilization
• Provide insights and analysis to support informed decision-making
• Assess and evaluate risks associated with cloud operations
• Identify trends and patterns in cloud usage
• Collaborate on creation of predictive and classification models

Associate Analyst

Engineering Manager

• Own the end-to-end engineering lifecycle for web platforms, ensuring performance, scalability, reliability, and SLA compliance across environments.
• Set technical strategy and roadmap in partnership with product and business leaders, prioritizing modernization, performance, and customer experience outcomes – based on experience with modern design best practices.
• Drive agile delivery and financial discipline to ensure initiatives are delivered on time and within budget.
• Own the overall design for integrations and oversee new backend systems and infrastructure.
• Establish and oversee the engineering operating model.
• Provide leadership to contracted developers and technical resources.
• Work with internal and external partners to develop a new modern, secure and scalable architecture for a new portal platform.
• Step into technical problem solving during critical incidents or escalations as needed.
• Represent web technology in executive forums, communicating progress, risks, and opportunities while influencing enterprise digital strategy.

Engineering Director, Web Platforms

• Manage end-to-end export operations from documentation and classification to carrier coordination and claims resolution
• Ensure compliance with U.S. and foreign import/export regulations
• Prepare customs invoices, commercial documentation, and shipping labels for export orders
• Track shipments from origin to destination and maintain timely status updates for stakeholders
• Run denied party and sanctions screening on every export
• Create, file and resolve freight claims and disputes promptly
• Quote international shipping fees, duties, and taxes for export orders
• Coordinate daily with DHL, FedEx, UPS, freight forwarders and trade agents to secure capacity and competitive rates

Global Logistics Analyst

AI Engineer

• Design end-to-end AI solutions that span across Presidio practices.
• Collaborate with clients, partner and Presidio stakeholders to apply the TOGAF Architecture Development Method (ADM).
• Receive AI strategy and business requirements from the AI Consulting team.
• Work alongside embedded presales SA’s, Client Engagement Services and Engineering from each practice involved.
• Produce 12-24 month phased technology roadmaps and coordinate cross-practice Statements of Work.
• Provide delivery phase governance to ensure what is built by the practices provides the desired client outcome(s).

AI Enterprise Architect

Account Manager

• Develop and strengthen relationships with existing customers
• Ensure high customer satisfaction and identify upsell/cross-sell opportunities
• Develop and execute account plans that align with sales targets
• Collaborate with internal teams to leverage resources and technology solutions
• Maintain a strong operational understanding of accounts
• Track performance metrics, forecast revenue, and analyze account health
• Build and maintain relationships with Presidio’s technology partners
• Meet or exceed assigned revenue targets and customer engagement goals

Account Manager, SLED – Southern CA

Scheduling Coordinator

• Process project-based scopes and service requests as they arrive through email
• Act as the single point of contact for all engineering scopes and service requests
• Assemble an appropriate team based on skillset, scheduled meetings, project plan timelines
• Ensure projects start in a timely manner
• Consistently monitor engineering schedules to deliver maximum utilization
• Internal communication with engineering managers, account managers, and project managers
• Add, cancel or make changes to engineer schedules
• Resolve appointment conflicts

• Design end-to-end AI solutions that span across Presidio practices
• Collaborate with clients, partner and Presidio stakeholders to apply the TOGAF Architecture Development Method
• Translate consulting deliverables into referenceable technical architectures and solution designs
• Work alongside embedded presales SA’s, Client Engagement Services and Engineering from each practice involved in the engagement
• Produce 12-24 month phased technology roadmaps and coordinate cross-practice Statements of Work
• Provide delivery phase governance to ensure desired client outcome(s)

• Engage with customers and technology partners to drive business growth
• Develop and strengthen relationships with existing customers
• Execute account plans aligning with sales targets
• Maintain operational understanding of accounts
• Build relationships with technology partners
• Meet or exceed assigned revenue targets

• Process project based scopes and service requests as they arrive through email
• Act as the single point of contact for all engineering scopes and service requests
• Assemble an appropriate team based on skillset, scheduled meetings, project plan timelines
• Ensure projects start in a timely manner
• Consistently monitor engineering schedules to deliver maximum utilization
• Internal communication with engineering managers, account managers and project managers
• Add, cancel or make changes to engineer schedules
• Resolve appointment conflicts