Presidio

Account Manager

• Identify and pursue new business opportunities in greenfield territories
• Develop and execute strategies to open new accounts or new business units inside existing customers
• Build and maintain strong relationships with new clients
• Serve as the primary point of contact for all new account-related matters
• Achieve sales objectives primarily through sales to new customers and also through sales of additional services to existing customers
• Collaborate closely with AWS selling teams to identify, qualify, and close new opportunities
• Understand the business objectives and challenges of strategic customers
• Present and advocate for AWS solutions that align with client goals
• Collaborate with technical teams to ensure the successful implementation and delivery of AWS solutions
• Monitor and report on account performance, sales metrics, and client satisfaction

AWS Account Manager

Sales

• Develop and implement sales strategies that align Presidio and OEM solutions with client needs.
• Understand customer priorities and technology requirements, act as a trusted advisor, and consistently achieve revenue and performance targets.
• Strengthen Presidio’s presence in key accounts through strategic engagement while promoting company values and collaborating across teams to enhance overall sales strategy.
• Monitor technology trends and competitive developments to position Presidio effectively.
• Collaborate with solution architects to identify client infrastructure challenges, define requirements, and deliver tailored modernization strategies that showcase Presidio’s differentiators.
• Build strong relationships with OEM executives, channel leaders, and account teams.

Sales Practice Lead – Modern Infrastructure Solutions

Manager

• Manage client satisfaction in the delivery of IT services
• Provides the client a primary point of contact within Presidio
• Ensures that the team understands and delivers the unique value proposition that Presidio has sold to the client
• Provides management and technical direction to multiple complex service delivery projects within the account
• Facilitates successful integration, sets the account vision, communicates sense of core purpose, manages change
• May lead business development teams in identifying new business opportunities for Presidio

Senior Service Delivery Manager

Financial Planning and Analysis

• Design, build, and maintain BI dashboards that deliver insights on revenue, margins, forecasting accuracy, and operational efficiency.
• Partner with FP&A, Accounting, and Operations to define and standardize key financial KPIs across the enterprise.
• Leverage data visualization tools (Power BI preferred) to make complex financial data clear and actionable for non-technical stakeholders.
• Automate recurring financial reports and streamline manual processes to improve accuracy and timeliness.
• Ensure data governance and integrity across finance systems, collaborating with IT on warehouse structures and pipelines (e.g., Snowflake, Azure, BigQuery).
• Support strategic initiatives such as digital transformation.
• Advise on data strategy within Finance, including how to integrate predictive analytics and AI for forecasting.

Senior Financial Analyst, Business Intelligence – Services

• Identify and pursue new business opportunities in greenfield territories.
• Develop and execute strategies to open new accounts or new business units inside existing customers.
• Build and maintain strong relationships with new clients.
• Serve as the primary point of contact for all new account-related matters.
• Achieve sales objectives primarily through sales to new customers and also through sales of additional services to existing customers.
• Collaborate closely with AWS selling teams to identify, qualify, and close new opportunities.
• Understand the business objectives and challenges of strategic customers.
• Present and advocate for AWS solutions that align with client goals.
• Collaborate with technical teams to ensure the successful implementation and delivery of AWS solutions.
• Monitor and report on account performance, sales metrics, and client satisfaction.

Engineer

• Perform critical vulnerability patching on Cisco Switches, Cisco Wireless LAN Controllers, Meraki Access Points, Meraki Switches, Meraki Firewalls, Cisco ASAs, Palo Alto Firewalls
• Implement optional patches to resolve any bugs or software impacting events
• Perform multiple Move/Add/Change/Deletes for the above referenced products
• Attend daily meetings with clients when necessary to review high priority issues and provide/accept guidance on issues affecting their internal infrastructure
• Provide feedback to management on process improvements and areas of concern
• Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate
• Carry out testing of new features and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
• Troubleshoot and resolve equipment, configuration and affected problems and track vendor support cases through to problem resolution on production issues

Engineer, MACD – Third Shift

• Lead a team of highly skilled, geographically dispersed leaders focused on Hyperscaler growth in services and consumption.
• Responsible to recruit and attract talent aligned to the needs of the business.
• Create standardized roles and responsibilities and drive accountability for individuals.
• Align resources to the right opportunities and drive the sales campaign to closure.
• Build teams focused on AWS deal sourcing and positioning.
• Partner with Sales Leadership to identify the needs of the customers.
• Build and maintain long-term loyal client relationships.
• Build credibility and strengthen relationships with AWS executives.
• Recognize the accomplishments and demonstrate the impact of presales team members.
• Collaborate with DBSS peer leaders to improve sales and delivery motions within the organization.

Sales VP, Financial Services

Operations

• Generate accurate and timely quotes for service renewals.
• Collaborate with Presales to build detailed equipment lists that align with customer requirements.
• Proactively initiate renewal activity at least six months prior to contract expiration.
• Manage and maintain data accuracy in key systems including ServiceNow, Power BI, and the Configuration Management Database (CMDB).
• Partner with leadership to ensure pricing is competitive and aligns with industry standards.
• Maintain clear documentation and ensure operational workflows adhere to company policy and client expectations.
• Liaise with vendors to obtain competitive pricing and up-to-date contract terms.
• Collaborate with the billing department to ensure invoice accuracy and timely delivery.
• Work closely with the Accounts Receivable team to reconcile accounts and maintain financial accuracy across client records.
• Utilize advanced Excel functions such as formulas, VLOOKUPs, and pivot tables to analyze data and support operational decisions.
• Provide periodic reporting and analysis to support strategic initiatives and continuous improvement.

Specialist, Managed Service Operations

Account Executive

• Develop and deploy plans and strategies to grow pipeline opportunities for Digital and Cloud through sales of Presidio Digital Services.
• Collaborate with Presidio Account Managers to drive consistency in brand, metrics, and Go-To-Market messaging for our Cloud partners.
• Manage performance standards via SalesForce.com and data gathering required to evaluate and manage performance of the partnerships.

Digital Sales Account Executive, SLED

Architect

• Define data solution architecture, including data integration, data warehousing, and reporting frameworks
• Develop scalable and secure data solutions aligned with client business objectives
• Design and optimize data models for analytics and reporting
• Oversee ETL processes and ensure data quality and governance
• Collaborate with clients to understand business requirements and translate them into technical solutions
• Provide thought leadership on BI best practices, emerging technologies, and industry trends
• Assist in Presales and client problem definition phase of an Azure data engagement
• Work closely with the presales engineers to design the best-in-class Azure data solution and scoping to satisfy client requirements
• Monitor and enhance data system performance, scalability, and security
• Provide hands-on guidance, mentoring, and validation for the project teams during the implementation of the client engagement

Architect, Data & Analytics

Call Center Representative

• Assist in the implementation and configuration of CCaaS and hybrid contact center solutions, including Cisco Webex Contact Center, Amazon Connect, Genesys Cloud CX, and Five9
• Support the development of AI-enabled customer experiences using tools such as Google Dialogflow, AWS Lex, and Microsoft Copilot frameworks
• Help integrate contact center platforms with CRM, analytics, and workforce systems under guidance from senior engineers
• Participate in requirements gathering sessions and learn how business needs translate into technical solutions
• Assist with testing, troubleshooting, and performance validation across multi-vendor environments
• Support documentation efforts, runbooks, and knowledge-base materials
• Learn best practices for cloud-first design, automation, and scalable architectures
• Collaborate closely with project managers, senior engineers, and cross-functional teams

Associate Engineer – Contact Center

ServiceNow

• Architect, design, and develop scalable ServiceNow solutions with a strong focus on backend portal design, integrations, and custom applications
• Lead development of end-user device automation workflows within an IT on Demand (ITOD) instance
• Design and implement custom ServiceNow applications leveraging best practices for performance, maintainability, and security
• Develop and maintain complex server-side scripts (Business Rules, Script Includes, Flow Designer, REST integrations)
• Build and extend ServiceNow portal experiences, including AngularJS-based components where required
• Design and manage integrations with external systems using REST, APIs, and middleware where applicable
• Collaborate with stakeholders to identify opportunities to leverage AI and automation to reduce manual effort and improve operational efficiency
• Contribute to solution architecture decisions, technical standards, and development best practices
• Mentor junior developers and provide technical leadership across the platform.

Senior ServiceNow Architect, Developer

Full-stack Engineer

• Provide advanced support for MDR and SIEM platforms, primarily LogRhythm.
• Troubleshoot and resolve complex application and system issues in Linux environments.
• Analyze logs, alerts, and events to identify performance issues or security threats.
• Collaborate with SOC, network, and infrastructure teams to resolve cross-functional issues.
• Develop and maintain scripts and automation for monitoring and operational efficiency.
• Create and maintain technical documentation, runbooks, and incident reports.
• Perform system tuning, upgrades, patching, and performance optimization.
• Communicate technical findings clearly to both technical and non-technical stakeholders.

Senior Engineer – Managed Detection and Response

Consultant

• Assist with developing a comprehensive migration strategy based on business and technical requirements
• Assess the current IT landscape and define the scope of migration
• Develop detailed migration and/or transformation plans
• Lead the migration process to minimize downtime and business disruption
• Work closely with infrastructure, DevOps, security, and networking teams

Migration Consultant

• Partner with assigned Services Practices leadership teams
• Serve as a thought leader in all financial and operational decisions.
• Work with practice leadership to create detailed budgets
• Own and ensure accuracy of the business unit(s) financials.
• Manage the budget and provide oversight on financial management with discipline and controls.
• Establish key business metrics and KPIs to measure performance of the business, and to articulate drivers of business performance and profit profile while proactively highlighting areas of risks and opportunity.
• Partner with broader FP&A, Accounting teams to support company-wide financial modeling, monthly close, reporting, and ad-hoc projects.
• Provide finance approvals to support ongoing operations.
• Develop and manage a high-performing FP&A team that supports the Services business units