Manager

• Reviews financial statements, loan covenants, market, and economic data for CMBS, SFR, Agency, SASB or other securitized commercial real estate to determine the economic and/or compliance impact.
• Determines an equity risk category and oversees assigned portfolios.
• Reviews and processes customer inquiries while adhering to established compliance procedures.
• Monitors and reports on watch list assets.
• Interacts with external parties, may include rating agencies, special servicers, investors, 17G-5 providers. May include financial/operating results, ratings or other.
• Interacts with internal parties.
• Assess property inspections for watch lists determinations and further escalation to internal partners.
• Boarding of collateral related information and reporting to other required parties.
• Potentially provides analytical or other support to the Asset Management Department.

Associate Asset Manager – Collateral Surveillance

Operations

• Executes routine transactions/processes utilizing standard policies and procedures.
• May have specific responsibility for a specialized product or functional area.
• Partners internally with service partners to route calls, documents or other action items to complete transactions.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Confirms equipment is operational, if applicable.
• Provides responses and documentation to inquiries and ad hoc requests.
• Provides feedback on workflow and work received.
• Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures.

Operations Associate

Financial Planning and Analysis

• Consults on investment and insurance strategies, as well as the development of financial plans for clients
• Grows and retains an investment and insurance book of business
• Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate
• Acquires, expands and maintains client relationships through business development and client networking
• Grows client loyalty and share of wallet through an exceptional client experience
• Applies product and procedural knowledge to solve client problems appropriately and efficiently
• Develops and implements investment and insurance strategies for clients
• Monitors financial plans and recommends changes as needed
• Leads the branch team on actions to achieve investment results

Financial Advisor

Account Manager

• responsible for developing and maintaining assigned long-term client relationships
• Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units
• May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients
• Serves as point of contact for client matters
• May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship
• Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed
• May work with in-house counsel and clients on contract negotiations
• Includes the review of the servicing agreements to ensure contract terms meet servicing guidelines
• Participates in the analysis, assessment and documentation of client requirements
• Forecasts and tracks key account metrics
• May identify customization needs, and work with service partners to decision/implement
• Manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues
• Serves as an escalation point for high severity requests or issues

Account Manager – Financial Wellness Solutions

Program Manager

• Own demand intake hygiene and enforce consistent work classification - gearing ratios, staffing mix etc to enable accurate planning, reporting, and prioritization.
• Establish capacity models (role-based capacity, availability assumptions, utilization targets) and maintain rolling 12-week, quarterly, and annual capacity plans.
• Translate demand signals into resourcing scenarios (baseline/commit/stretch), clearly documenting tradeoffs and impacts to SLAs and commitments.
• Run workforce governance and operating rhythms (weekly/monthly/quarterly) to manage allocation, resolve staffing conflicts, and ensure highest-value work is staffed appropriately.
• Build forecasting and what-if models (incoming demand, throughput, carryover) to improve predictability and inform hiring, vendor, and budget decisions.
• Monitor workforce health (utilization, allocation drift, skill mix gaps, attrition/leave impacts) and drive actions such as rebalancing, cross-training, and surge support.
• Align partner/vendor capacity plans with readiness milestones (e.g., butts-in-seats), ramp plans, and business continuity needs; define operational readiness criteria and performance expectations.
• Standardize planning calendars, handoffs, and SLAs (intake-to-assignment) to reduce aging/unassigned work and improve flow.
• Define and govern a single set of demand/capacity KPIs (e.g., forecast accuracy, utilization, allocation stability, work aging, service tier performance) with clear data definitions and refresh cadence.
• Build and maintain executive dashboards and standardized operational readouts that provide a single source of truth and accelerate prioritization and resourcing decisions.

Program Management Manager – Technology Portfolio Operations

Insurance

• Determines compliance of insurance policies on more complex real estate loans against requirements in related loan documents, servicing contracts, government-sponsored enterprise (GSE) guides, internal policies and procedures, and applicable regulations.
• Works with borrowers and clients to obtain evidence of compliant insurance, protecting PNC, investors, and clients.
• Corresponds with borrowers, insurance agents, and insurance companies to resolve any insurance issues or discrepancies.
• Resolves escalated matters, in partnership with management or more senior analysts as necessary, with respect to non-compliant coverage, discrepancies, and/ or customer service issues.
• Communicates effectively with internal and external parties, which may also include vendors, outside counsel, agencies, master/special servicers, and investors.
• Assists in the preparation and case write-ups of insurance waivers as appropriate.
• Processes insurance premium disbursements, claims, and prepares as necessary for lender placement of insurance deficiencies.

Senior Insurance Associate

Analyst

• Implements complex new products and services for clients
• Analyzes requirements and gathering deliverables to complete the implementation
• Ongoing relationship management and maintaining client-specific operating procedures
• Provides sales or consultative support to prospects or clients in select deals
• Utilizes data to establish or update client-specific information for assigned product
• Coordinates and produces data for pre-implementation validation
• Analyzes, assesses and documents client requirements while adhering to established processes and procedures
• Advises staff on implementation operating procedures
• Develops and maintains training materials and on-line demonstrations for product implementations
• Provides end user customer training
• Serves as an escalation point and independently resolves implementation issues
• Identifies/develops necessary solutions
• Ensures positive ongoing client experiences
• Manages multiple complex implementations simultaneously
• Facilitates/coordinates internal and external stakeholder meetings for implementation projects

Senior Implementation Analyst – Commercial Card Services

• Support planning and execution of Enterprise Fraud Organization initiatives, contracts, and workforce strategy
• Partner with Finance to manage the operational budget, including tracking, forecasting, reconciliation, and year‑over‑year planning
• Ensure projects are properly funded, monitored, and aligned with approved financial plans, roadmaps, and governance requirements
• Partner with Enterprise Fraud Organization leaders, human resource partners, and technology partners
• Create and maintain Jira tickets to support initiatives, contracts, and approvals
• Track workforce headcount and report variances against approved plans
• Develop executive‑level presentations and materials for senior leaders across the Enterprise Fraud Organization

Business Experience & Planning Specialist – IT Financial Analyst

Growth Marketing

• Supports the development and leads the execution of integrated, multi-channel strategic marketing plans for one or more products/initiatives/channels.
• Formulates plans that acquire, grow, and retain customers in support of the product life cycle and line of business goals and objectives.
• Supports the development and prioritization of business and marketing objectives, development of value propositions and target segments leveraging competitive intelligence and insights to drive growth strategies.
• Contributes to thought leadership and builds consensus among partners.
• Adapts to and optimizes for a changing business environment.
• Translates desired business outcomes into marketing strategy and executes marketing programs/initiatives that may include advertising, sales content and internal communications.
• Coordinates and influences complex, multi-functional program teams.
• Ensures data collected is synthesized and leveraged effectively to provide appropriate business intelligence.
• Influences the budget while ensuring all operating activities are optimized and delivered within the established budget framework.
• Implements and oversees activities including coordination with legal, compliance, finance, risk and other key partners.
• Leads partnership with agencies, third parties and internal business partners to coordinate development and execution of programs/initiatives.
• Acts as a point of contact with product and digital teams to coordinate strategy and development.
• Makes decisions to ensure the business programs/initiatives and customer expectations are being met.

Marketing Lead – Home Lending Retail Growth

Data Scientist

• Leads in developing, implementing, and managing organizational data solutions
• Establishes and maintains policies and procedures for high-quality data services
• Leverages technical knowledge to plan, design, build and maintain data solutions
• Develops strategies for data implementation, data acquisition, and archive recovery
• Advises and prepares information for senior leadership on critical organizational data
• Ensures integrity and maintenance of organizational data
• Resolves data integration and security issues for adherence to quality standards

Data Manager

Cloud Engineer

• Design, develop, and maintain scalable ETL solutions using Informatica PowerCenter and/or IICS/IDMC
• Apply advanced techniques for efficient, reliable processing of high-volume data
• Build and support end-to-end data pipelines using industry-standard ETL design patterns
• Implement and enforce data quality, validation, and cleansing frameworks
• Support DevOps and release management processes; demonstrate strong stakeholder communication

Senior Software Engineer – Informatica Cloud Services, PowerCenter

Support Engineer

• Managing a pipeline of commercial loan customers with real estate collateral in SFHA
• Life of Loan monitoring and managing the client’s flood experience post booking
• Evaluating and processing maintenance of loan life cycle points in SFHA
• Conducting compliance tracking and working with Third Party Insurance Vendor
• Engaging in peer quality reviews and collaborating with multiple lines of business

Senior Loan Support Analyst

Backend Engineer

• Leads in the development of the most complex new and emerging technologies and selects appropriate platforms, integrates and configures solutions.
• Leverages technical knowledge and industry experience to design, build and maintain technology solutions.
• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
• Consults junior staff regarding complex issues and best practices.
• Provides a systematic analysis on the most complex client requirements within the traceability framework and resolves any functional problems encountered.
• Oversees the quality of complex project deliverables while ensuring that they are in compliance with relevant standards and processes.

Senior Technology Engineer, Java Full Stack

Engineering Manager

• Lead, mentor, and grow teams of software engineers, BSAs, and Scrum Masters
• Foster a high-performing, inclusive, and accountable engineering culture
• Manage resource allocation, intake requests, and capacity planning to ensure delivery alignment with business priorities
• Partner with product, architecture, and business stakeholders to drive roadmap execution
• Provide technical leadership across: Oracle Exadata platforms, Data streaming architectures (Kafka or equivalent), Data integration tools (Informatica or similar)
• Oversee the development and optimization of PL/SQL-based solutions and data pipelines
• Drive best practices in data analysis, performance tuning, and scalability
• Ensure the reliability, security, and compliance of data platforms
• Lead initiatives focused on enhancing and modernizing credit card platforms and capabilities
• Partner with business teams to deliver scalable and customer-centric enhancements
• Drive transformation from legacy systems to modern, real-time data-driven architectures
• Champion Agile methodologies (Scrum, Kanban, or hybrid models)
• Collaborate with Scrum Masters to ensure effective sprint planning, backlog grooming, and delivery execution
• Continuously improve team processes, productivity, and delivery predictability

Senior Software Engineering Manager

Scrum Master

• Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices.
• Ensures team adherence to Agile principles.
• Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk.
• Tracks and communicates the overall team progress providing visibility to stakeholders.
• Serves as a filter to remove impediments to progress as identified by the team.
• Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.