Program Management Manager – Technology Portfolio Operations

PNC

Program Management Manager overseeing demand intake processes and capacity planning for technology operations at PNC. Execute scalable processes and operational controls to improve throughput and predictability.

Posted 6/11/2026full-timePittsburgh • Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSeniorLead💰 $123,200 - $274,560 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own demand intake hygiene and enforce consistent work classification - gearing ratios, staffing mix etc to enable accurate planning, reporting, and prioritization.
Establish capacity models (role-based capacity, availability assumptions, utilization targets) and maintain rolling 12-week, quarterly, and annual capacity plans.
Translate demand signals into resourcing scenarios (baseline/commit/stretch), clearly documenting tradeoffs and impacts to SLAs and commitments.
Run workforce governance and operating rhythms (weekly/monthly/quarterly) to manage allocation, resolve staffing conflicts, and ensure highest-value work is staffed appropriately.
Build forecasting and what-if models (incoming demand, throughput, carryover) to improve predictability and inform hiring, vendor, and budget decisions.
Monitor workforce health (utilization, allocation drift, skill mix gaps, attrition/leave impacts) and drive actions such as rebalancing, cross-training, and surge support.
Align partner/vendor capacity plans with readiness milestones (e.g., butts-in-seats), ramp plans, and business continuity needs; define operational readiness criteria and performance expectations.
Standardize planning calendars, handoffs, and SLAs (intake-to-assignment) to reduce aging/unassigned work and improve flow.
Define and govern a single set of demand/capacity KPIs (e.g., forecast accuracy, utilization, allocation stability, work aging, service tier performance) with clear data definitions and refresh cadence.
Build and maintain executive dashboards and standardized operational readouts that provide a single source of truth and accelerate prioritization and resourcing decisions.

Requirements

What you’ll need

Experience in Business Operations, Portfolio Operations, PMO/TPMO Operations, workforce management, or operational excellence roles.
Proven ability to build and run operational mechanisms (intake, prioritization, governance, and performance management) across cross-functional stakeholders.
Demonstrated experience with demand and capacity management, including forecasting, scenario planning, and workforce allocation in a matrixed environment.
Strong background in process design, SOP/runbook development, and continuous improvement in a fast-paced environment.
Advanced analytical and reporting skills, including KPI definition, dashboarding, and executive storytelling with data.
Hands-on experience governing enterprise tools/workflows (e.g., Jira, ServiceNow) and implementing automation to scale operations.
Excellent communication, facilitation, and stakeholder management skills; ability to influence without authority.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

demand managementcapacity managementforecastingscenario planningworkforce allocationprocess designSOP developmentcontinuous improvementKPI definitiondashboarding

Soft Skills

communicationfacilitationstakeholder managementinfluence without authorityoperational governance