PlayOn! Sports

Full-stack Engineer

• Design and maintain backend systems that handle high-volume, low-latency ticket transactions—especially under peak Friday-night traffic.
• Drive measurable improvements in key metrics, including ticketing revenue, retention, and the golden metrics of our ticketing services
• Advance our data and service architectures to integrate more deeply with other PlayOn products—streaming, fundraising, concessions, and more.
• Ensure our systems are observable, well-instrumented, and resilient, with well-defined error budgets.
• Mentor other engineers, raise the quality bar through reviews, documentation, and process improvements, and help shape the future of ticketing at PlayOn.

Senior Software Engineer, Ticketing

• Design and own real‑time and batch pipelines (Confluent Cloud/Kafka, Flink SQL, Snowflake, SQLmesh) with reliability and observability built‑in.
• Model domain‑rich schemas for sports/video/ticketing/subscriptions/ads that serve both analytics and ML feature needs.
• Implement data quality, contracts, testing, and lineage (dbt tests, Great Expectations, OpenLineage/Marquez or similar).
• Drive SLOs, alerting, and remediation playbooks to minimize data downtime and MTTR; lead blameless postmortems.
• Scale event ingestion/CDC from sources like GA4/Segment, app stores, payments (Stripe), 3rd‑party sports systems; manage schema evolution.

Staff Software Engineer, Data

Account Executive

• Revenue Generation – Achieve quarterly and yearly national advertising and brand partnership sales goals across MaxPreps and broader PlayOn portfolio
• Relationship Development – Build impactful relationships within assigned market-specific holding cos, strategic agencies, and direct clients
• Creative Collaboration – Operate alongside key internal departments to create unique and meaningful marketplace pitches that can help PlayOn stand out and win
• Hunting & Farming – Establish strategies and roadmaps for supporting effective “hunting” (new business) and “farming” (renewals) opportunities

Customer Support

• Provide next-level service to the customers of MaxPreps
• Ensure that any issues are successfully resolved while requiring the lowest amount of customer effort necessary
• Increase our customers’ brand loyalty by providing exceptional service
• Decrease resolution time for our customers by diagnosing issues more quickly and efficiently handling tickets
• Decrease in number of different channels a customer needs to touch to resolve an issue

Customer Support Representative

• Design, implement, and maintain features and services within our payments platform using AWS-native tools and frameworks.
• Collaborate with senior engineers on architecture and system design decisions.
• Develop integrations with Stripe and other third-party payment systems.
• Troubleshoot and optimize production systems to ensure reliability and scalability.
• Build and maintain relational and non-relational databases, ensuring data consistency, performance, and integrity.
• Participate in code reviews, design discussions, and agile team ceremonies.
• Support CI/CD pipelines and contribute to infrastructure-as-code practices.
• Write clear documentation for features, APIs, and database schemas.
• Mentor junior engineers through pairing and feedback

Software Engineer II, Fintech

• Assist with new customer onboarding journeys include account set-up and customer welcome communication
• Troubleshoot common support issues and escalate technical problems as needed
• Evaluate data to identify opportunities for product quality improvements
• Track and organize customer feedback to help inform future improvements
• Participate in team meetings, training, and professional development opportunities

Support Specialist

Engineering Manager

• Lead, mentor, and grow a team of 5-7 senior, mid-level or contract engineers, fostering technical excellence and ownership.
• Oversee the architecture, delivery, and operations of PlayOn!’s financial infrastructure, including payments, settlements, refunds, reporting, and fraud detection.
• Partner with finance, compliance, and product teams to define requirements, ensure alignment, and deliver business-critical financial capabilities.
• Drive compliance and security as core practices, preparing for PCI and SOC audits and embedding audit readiness into daily operations.
• Consult with product development teams on Stripe integrations, payment flows, and financial best practices.
• Champion engineering best practices around infrastructure-as-code, observability, testing, and incident response.
• Recruit, retain, and inspire top engineering talent while promoting a diverse, inclusive, and collaborative culture.

Engineering Manager, Fintech Platform

Support Engineer

• Take initiative to identify potential issues before they escalate, reaching out to clients with tailored solutions that enhance their experience.
• Leverage strong analytical skills to diagnose and resolve technical problems efficiently, ensuring clients receive timely and effective support.
• Make proactive calls to clients to check in, assess their needs, and provide updates, fostering strong relationships and a sense of partnership.
• Work closely with the support team to share insights and strategies that drive rapid resolution of client issues while maintaining high customer satisfaction.
• Identify opportunities for process enhancements and share feedback to improve our support operations, tools, and customer interactions.
• Stay informed about the latest product updates and industry trends, equipping yourself with the knowledge to provide outstanding support and guidance to clients.

Support Analyst

Product Manager

• Own key features across GoFan’s website and mobile apps to elevate the fan experience
• Ensure frictionless fan journeys with seamless checkout and effortless redemption at the gate
• Lead revenue-driving initiatives to increase ARPU and unlock new revenue models for schools and partners
• Partner with new customer segments to drive market expansion and solve ticketing and venue operations challenges
• Define and deliver product features with clarity, ensuring coordinated releases and stakeholder alignment
• Translate fan feedback, school requests, and market data into well-defined requirements
• Lead features from idea through launch and own delivery of outcomes
• Use customer and consumer insights and research to design valuable solutions
• Communicate objectives, requirements, and status updates to keep teams aligned
• Collaborate with engineering, design, and business partners to deliver product impact

• Own backend systems and APIs. Lead the development of backend services and data integrations that serve as the backbone of our products.
• Drive clarity and correctness. Prioritize accuracy and reliability in system design, ensuring data integrity and long-term maintainability.
• Multiply team impact. Deliver APIs and components that scale across teams, enabling frontend and product pods to move faster.
• Mentor and collaborate. Conduct code reviews, coach junior developers, and foster best practices in coding, testing, and architecture.

Senior Software Engineer

Product Analyst

• Partner with Product Managers to define success metrics, track progress, and evaluate product performance before and after launches.
• Conduct deep-dive analyses to uncover drivers of product usage, customer behavior, and business outcomes.
• Build compelling dashboards, reports, and self-service tools to keep stakeholders aligned.
• Own the integrity, usability, and evolution of product data infrastructure in partnership with Data Engineering.
• Translate complex findings into clear narratives for leadership, influencing roadmap and strategic decisions.
• Foundation: Establish a framework for defining and tracking baseline success metrics across all product pods, ensuring every feature launch has clear pre- and post-release KPIs.
• Build and maintain core dashboards that monitor adoption, engagement, retention, and revenue, enabling 90%+ of stakeholders to self-serve on product performance.
• Provide timely analyses that directly influence at least three major product or roadmap decisions per quarter.
• Deliver post-launch impact assessments within two weeks of release and provide regular insight reports that guide leadership’s strategic decisions.

Sales Development Rep

• Make 70-100 outbound calls per day to prospective clients.
• Schedule and confirm a minimum of 10 meetings per week with qualified leads.
• Generate a minimum of 20 new sales opportunities per month through proactive outreach and engagement.
• Utilize research and prospecting tools to coordinate assigned reps to qualified opportunities
• Book meetings with target prospects.
• Developing new business leads and enhancing existing relationships.
• Conduct sales development best practices with email, phone, and social drips using enablement technology to connect with new prospects.
• Strategize with team members to innovate & improve the overall sales development process
• Work internally with other departments to ensure proper quality and quantity of demonstrations
• Work closely and collaboratively with the sales team to develop and implement appropriate prospect communication plans

Sales Development Representative

Customer Success Manager

• Retention: Maintain a customer retention goal for existing accounts through proactive engagement.
• Growth: Expand revenue in managed accounts through upsell opportunities and platform engagement
• Adoption: Increase product usage among existing customers through feature education.
• Function as the customer advocate and provide internal feedback on how we can better serve our schools
• Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from GoFan and/or NFHS Network
• Track accounts to identify churn risk and work actively to eliminate that risk
• Simultaneously manage multiple customers who are at different points on the account lifecycle