PlayOn! Sports

Full-stack Engineer

• Develop modern backend services using C# .NET, SQL, and AWS
• Own features end-to-end: architecture and design, implementation, testing, observability, and operational readiness
• Plan and execute backend migrations, platform upgrades, and modernization initiatives with minimal risk
• Optimize and monitor PostgreSQL workloads, including query performance, indexing, and database health trends
• Build and refine agentic workflows integrated with issue tracking, source control, development, CI/CD, and automated testing
• Collaborate with product managers, designers, frontend engineers, system engineers, and SREs to deliver production outcomes
• Troubleshoot complex production issues and improve long-term reliability and maintainability

Senior Software Engineer

Sales Development Rep

• Utilize research and prospecting tools to coordinate assigned reps to qualified opportunities
• Book meetings with target prospects.
• Developing new business leads and enhancing existing relationships.
• Conduct sales development best practices with email, phone, and social drips using enablement technology to connect with new prospects.
• Strategize with team members to innovate & improve the overall sales development process
• Work internally with other departments to ensure proper quality and quantity of demonstrations
• Work closely and collaboratively with the sales team to develop and implement appropriate prospect communication plans
• Make 70-100 outbound calls per day to prospective clients.
• Schedule and confirm a minimum of 10 meetings per week with qualified leads.
• Generate a minimum of 20 new sales opportunities per month through proactive outreach and engagement.

Sales Development Representative

Customer Support

• Provide case-based support to schools and fans using our streaming platform
• Receive cases through a round-robin system and proactively monitor queues to take additional cases as needed
• Communicate clearly and professionally with customers to understand issues and guide them toward resolution
• Document troubleshooting steps, outcomes, and relevant details within the CRM system
• Flex between supporting schools, fans, and proactive quality initiatives depending on case volume and operational needs
• Identify patterns or recurring issues and escalate when necessary to improve overall platform quality
• Maintain productivity and responsiveness in a queue-based support environment
• Follow established processes, support standards, and documentation requirements
• Collaborate with internal teams when additional assistance or escalation is needed to resolve customer issues
• Contribute to initiatives aimed at improving stream quality and overall customer experience

Support Specialist

Product Designer

• Own and evolve the end-to-end experience across GoFan’s consumer apps, admin tools, web, and Box Office products
• Lead discovery and design for initiatives focused on market expansion and new user segments—spanning both B2B and B2C problem spaces
• Partner with PMs, engineers, and GTM teams to translate research and insights into solutions that balance consumer usability with operational efficiency for admin users
• Use AI tools to process qualitative and quantitative user insights at scale, surfacing patterns across customer feedback, support data, and behavioral analytics
• Deliver high-quality prototypes, interaction specs, and documentation that enable smooth collaboration and implementation
• Use data, research, and experimentation to validate design decisions and drive continuous improvement
• Collaborate across teams to ensure design aligns with product vision, technical feasibility, and market positioning

Senior Product Designer, Ticketing, B2B2C

Performance Marketing

• Launch and manage campaigns with precision, ensuring accuracy in trafficking, targeting, pacing, and delivery.
• Proactively monitor delivery and performance to ensure full revenue realization, minimize under delivery, and identify optimization or upsell opportunities.
• Serve as a trusted post-sale partner to clients and agencies, providing proactive communication, troubleshooting assistance, and campaign performance insights.
• Develop and refine effective and scalable processes that improve turnaround times, reduce errors, and enhance cross-functional collaboration.
• Deliver clear, data-driven reporting for internal and external use that demonstrates ad performance, communicates revenue opportunities, and supports ad product initiatives.

Senior Campaign Manager

Frontend Engineer

• Design and deliver medium-to-large features across fan-facing and operator-facing ticketing workflows.
• Build and improve React + TypeScript web experiences and React Native mobile functionality in production systems.
• Partner with backend teams on API contracts, data correctness, and failure handling in trust-critical paths.
• Strengthen frontend architecture to improve maintainability, delivery speed, and cross-team contribution safety.
• Improve observability for key user journeys with meaningful telemetry, alerts, and post-release verification.
• Drive practical testing strategy across unit, integration, and end-to-end layers for high-risk workflows.
• Support incident triage, production debugging, and root-cause follow-through for customer-impacting issues.
• Collaborate closely with product, design, and platform peers to turn roadmap goals into executable technical slices.
• Mentor engineers through design reviews, implementation guidance, and hands-on code collaboration.

Senior Software Engineer, Frontend - Ticketing

• Design and ship scalable React + TypeScript features powering HQ’s core workflows.
• Build reusable UI components using Tailwind CSS and Sass, with strong focus on responsive UX and accessibility.
• Improve frontend architecture within our domain-driven codebase and increase modularity over time.
• Implement modern data-fetching patterns using TanStack Query (REST) and support adoption of GraphQL.
• Strengthen state management (Redux and beyond) and input validation practices.
• Optimize performance (render cycles, bundle size, network usage).
• Work with modern tooling such as Vite, Next.js, and Git.
• Improve quality using tools like Playwright, Cypress, React Testing Library, Storybook, Vitest, and Jest.
• Provide thoughtful code reviews and technical guidance to engineers and contractor pods.
• Contribute to cross-platform apps that are using React Native (TypeScript) with Expo.
• Work with EAS Build/Submit/Update, App Store & Play Console releases.
• Implement polished mobile UX using Reanimated, NativeWind, and design-system patterns.
• Integrate native capabilities such as push notifications, deep links, and background execution.

Senior Software Engineer, Frontend

• Build user-facing web experiences that support advertising and SEO-driven initiatives.
• Develop and maintain frontend applications with a strong focus on performance, usability, and scalability.
• Design and implement backend APIs and services that support data-driven web applications.

Software Engineer, Full Stack

Support Engineer

• Install, configure, and maintain operating systems (Windows and macOS), software applications, and security updates.
• Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution.
• Assist in the setup and deployment of new laptops, ensuring proper software installations, configurations, and user profiles.
• Manage user accounts, access rights, and permissions on both Windows and Mac platforms.
• Educate and guide end-users on best practices for laptop usage, data security, and system optimization.
• Maintain accurate records of support requests, troubleshooting steps, and issue resolutions.
• Create and update documentation for common technical issues and solutions.
• Stay up-to-date with the latest technology trends and advancements in the IT field.
• Deliver timely and effective solutions to IT issues, ensuring minimal downtime for end users.
• Prioritize and resolve tickets based on severity and urgency to meet Service Level Agreements (SLAs).
• Communicate clearly and empathetically with users to understand their technical problems and provide guidance.
• Offer training or documentation to empower users and reduce recurring issues.
• Log and document support tickets accurately for future reference and analysis.
• Identify patterns in technical issues to suggest improvements to IT systems or processes, contributing to overall efficiency.