PlayOn! Sports

Frontend Engineer

• Design and deliver medium-to-large features across fan-facing and operator-facing ticketing workflows.
• Build and improve React + TypeScript web experiences and React Native mobile functionality in production systems.
• Partner with backend teams on API contracts, data correctness, and failure handling in trust-critical paths.
• Strengthen frontend architecture to improve maintainability, delivery speed, and cross-team contribution safety.
• Improve observability for key user journeys with meaningful telemetry, alerts, and post-release verification.
• Drive practical testing strategy across unit, integration, and end-to-end layers for high-risk workflows.
• Support incident triage, production debugging, and root-cause follow-through for customer-impacting issues.
• Collaborate closely with product, design, and platform peers to turn roadmap goals into executable technical slices.
• Mentor engineers through design reviews, implementation guidance, and hands-on code collaboration.

Senior Software Engineer, Frontend - Ticketing

• Design and ship scalable React + TypeScript features powering HQ’s core workflows.
• Build reusable UI components using Tailwind CSS and Sass, with strong focus on responsive UX and accessibility.
• Improve frontend architecture within our domain-driven codebase and increase modularity over time.
• Implement modern data-fetching patterns using TanStack Query (REST) and support adoption of GraphQL.
• Strengthen state management (Redux and beyond) and input validation practices.
• Optimize performance (render cycles, bundle size, network usage).
• Work with modern tooling such as Vite, Next.js, and Git.
• Improve quality using tools like Playwright, Cypress, React Testing Library, Storybook, Vitest, and Jest.
• Provide thoughtful code reviews and technical guidance to engineers and contractor pods.
• Contribute to cross-platform apps that are using React Native (TypeScript) with Expo.
• Work with EAS Build/Submit/Update, App Store & Play Console releases.
• Implement polished mobile UX using Reanimated, NativeWind, and design-system patterns.
• Integrate native capabilities such as push notifications, deep links, and background execution.

Senior Software Engineer, Frontend

Full-stack Engineer

• Build user-facing web experiences that support advertising and SEO-driven initiatives.
• Develop and maintain frontend applications with a strong focus on performance, usability, and scalability.
• Design and implement backend APIs and services that support data-driven web applications.

Software Engineer, Full Stack

Support Engineer

• Install, configure, and maintain operating systems (Windows and macOS), software applications, and security updates.
• Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution.
• Assist in the setup and deployment of new laptops, ensuring proper software installations, configurations, and user profiles.
• Manage user accounts, access rights, and permissions on both Windows and Mac platforms.
• Educate and guide end-users on best practices for laptop usage, data security, and system optimization.
• Maintain accurate records of support requests, troubleshooting steps, and issue resolutions.
• Create and update documentation for common technical issues and solutions.
• Stay up-to-date with the latest technology trends and advancements in the IT field.
• Deliver timely and effective solutions to IT issues, ensuring minimal downtime for end users.
• Prioritize and resolve tickets based on severity and urgency to meet Service Level Agreements (SLAs).
• Communicate clearly and empathetically with users to understand their technical problems and provide guidance.
• Offer training or documentation to empower users and reduce recurring issues.
• Log and document support tickets accurately for future reference and analysis.
• Identify patterns in technical issues to suggest improvements to IT systems or processes, contributing to overall efficiency.

IT Support Analyst

Security Engineer

• Serve as PlayOn’s senior security leader and trusted advisor to the CTO and executive team on security, privacy, risk, and IT matters
• Develop and execute an information security strategy aligned with business objectives, platform evolution, and regulatory requirements
• Embed security into the SDLC through secure coding practices, architecture reviews, DevSecOps, and automated testing (SAST, DAST, SCA)
• Design and evolve security operations capabilities, including detection, monitoring, incident response, and forensics
• Lead executive response to major security incidents, including crisis coordination, communications, and post-incident improvements
• Secure cloud infrastructure (AWS), applications (web, mobile, connected TV), APIs, and data across the platform ecosystem
• Own corporate IT operations, including identity and access management, endpoint management, service desk, onboarding/offboarding, and collaboration tooling
• Establish IT service management practices (ITSM) with clear SLAs and a strong focus on employee experience
• Lead compliance efforts including SOC 2, PCI DSS, penetration testing, and third-party risk management
• Define and track meaningful security and IT metrics, reporting regularly to executive leadership
• Partner cross-functionally to balance security rigor with product velocity, innovation, and operational efficiency
• Drive security awareness and foster a strong security culture across the organization
• Stay ahead of emerging threats, technologies, and best practices to continuously improve PlayOn’s security posture

Chief Information Security Officer – CISO

Customer Support

• Manage and Optimize Conversational AI Bots
• Build, manage, and refine AI-driven support chatbots across multiple channels (chat, voice, email, SMS) to deliver accurate, efficient customer support
• Enhance Customer Satisfaction and Experience
• Continuously monitor and analyze conversation flows and user feedback to identify pain points, implement improvements, and ensure a smooth customer journey
• Stay Current and Drive Innovation
• Keep up with industry trends in conversational AI and customer experience, applying best practices to drive deeper adoption of AI within Playon
• Measure and Report on Performance
• Track key performance indicators (KPIs) for customer experience, using data to inform decisions, identify opportunities, and demonstrate the value of AI-driven support

AI Customer Experience Manager

• Reliable ingestion and transformation of real-time event streams into analytics-ready datasets.
• High-quality, well-modeled data powering BI, AI, and operational reporting.
• Production-grade pipelines with strong observability, SLAs, and cost controls

Senior Software Engineer, Data

Engineering Manager

• Lead engineers building and operating the Unified Data Service.
• Own Kafka topic design, schema evolution, and event contracts.
• Oversee Flink streaming jobs for deduplication and enrichment.
• Define standards for event identity, idempotency, and correlation.
• Partner with product teams to onboard producers and consumers safely.
• Ensure high availability, low latency, and operational excellence.
• Manage cost, scalability, and performance of the streaming platform.

Engineering Manager, Unified Data Service

Marketing

• Unify & Analyze Data Across Brands: Integrate and interpret complex data sources from NFHS Network, MaxPreps, and GoFan to build a holistic view of our marketing performance.
• User-Level Analysis for Growth: Conduct deep, user-level analysis to identify behavioral trends, uncover retention and engagement drivers, and inform strategies that increase ARPU.
• Executive-Level Data Visualization & BI Adoption: Leverage the company’s new business intelligence tools to create clear, actionable dashboards and guide the Marketing team’s transition away from manual reporting.
• Incrementality & Channel Effectiveness: Design and execute controlled experiments, analyze lift, and measure the incremental impact of marketing channels and campaigns to identify optimization opportunities.
• Marketing Analytics Roadmap & Strategy: Own and maintain the Marketing Analytics roadmap, defining the long-term vision, priorities, and sequencing of analytics capabilities to support business goals, scale measurement maturity, and maximize impact across the organization.
• Attribution & Media Investment: Refine attribution models to assess cross-channel contribution, understand the customer journey, and inform high-ROI media allocation decisions.
• Opportunity Identification: Surface marketing opportunities across our brand portfolio through proactive analysis and insights.
• Data Evangelism: Champion the use of data across the Marketing team, embedding measurement and insight into strategic planning, creative development, and program-level decision-making.

Director, Marketing Analytics

• Design and develop high-quality mobile applications using React Native for both iOS and Android.
• Collaborate cross-functionally with designers, product managers, and backend teams to deliver a seamless OTT experience.
• Lead medium-to-large engineering initiatives, including some cross-team efforts.
• Optimize mobile apps for performance, scalability, and maintainability.
• Contribute to product and technical strategy with roadmap insights and feasibility recommendations.
• Actively mentor engineers to grow team expertise and support knowledge continuity.

Senior Software Engineer, Mobile

Manager

• Lead, coach, and manage a team of Support Specialists delivering phone- and case-based customer support.
• Drive individual and team performance through regular coaching, feedback, and performance management.
• Develop and execute team development plans focused on skill growth, career progression, and engagement.
• Monitor and manage daily operations, including: Case queues and backlog health, Call volume and coverage, SLAs, response times, and customer satisfaction.
• Own and track team KPIs such as productivity, quality, CSAT, adherence, and resolution effectiveness.
• Partner with cross-functional teams (Operations, Product, Engineering, Customer Success) to identify trends, escalate issues, and improve support processes.
• Ensure consistent use of Salesforce (or similar CRM) for case management, documentation, and reporting.
• Participate in hiring, onboarding, training, and ramp plans for new team members.
• Build schedules and staffing plans to ensure proper coverage across shifts and peak demand.
• Reinforce company policies, support standards, and expectations consistently and fairly.
• Contribute to continuous improvement initiatives focused on efficiency, quality, and customer experience.

Support Manager

Product Designer

• Own and evolve the end-to-end fan and customer experience across GoFan’s apps, web, and Box Office products
• Partner with cross-functional leaders to explore and define opportunities in new markets and use cases
• Deliver high-quality prototypes, interaction specs, and documentation that enable smooth collaboration and implementation
• Use data, research, and customer insights to validate solutions and inform design strategy
• Collaborate across teams to ensure design decisions align with product vision, technical feasibility, and market positioning