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Customer Success Manager
PlayOn! SportsCustomer Success Manager for PlayOn focusing on client adoption, advocacy, and retention. Collaborating with schools to ensure value from the GoFan platform.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and account management, with a strong focus on relationship-building, customer retention, and delivering value in recurring revenue business models. Possesses excellent communication and presentation skills to effectively engage and inspire clients.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementRelationship-BuildingValue DeliveryAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Retention StrategiesChurn Risk AnalysisProduct KnowledgeBusiness Needs AssessmentProcess Orientation
Soft Skills
Empathy for CustomersPassion for Revenue GrowthContinuous LearningCreative LeadershipExcellent Communication
Industry Keywords
Recurring Revenue Business ModelsPost-Sale Activity ManagementClient EngagementAccount Lifecycle ManagementCustomer Advocacy
About the role
Key responsibilities & impact- Function as the customer advocate and provide internal feedback on how we can better serve our schools
- Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the GoFan platform
- Track accounts to identify churn risk and work actively to eliminate that risk
- Simultaneously manage multiple customers who are at different points on the account lifecycle
Requirements
What you’ll need- 3+ years’ experience in a customer success or similar role
- Ideally combined background of account management and/or sales experience
- You have a track record of delivering value to a client
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PlayOn! Sports Website LinkedIn All Job Openings 201 - 500 employees 📱 Media ⚽ Sports 📚 Education 💰 $26M Series D on 2013-07 Media
- Sports
- Education PlayOn! Sports is a company specializing in providing digital solutions for high school athletics and activities. They offer a comprehensive platform that integrates athletic management, digital ticketing, broadcasting and streaming, concessions, sponsorships, fundraisers, and athletic websites. Their brands include GoFan, the NFHS Network, and rSchoolToday, which collectively serve thousands of schools with over 500,000 events annually. PlayOn! Sports aims to enhance community engagement and ease administrative tasks for schools by offering tools like digital payment options, event streaming, and activity management. They play a significant role in connecting fans and communities through digital engagement with local school events. Customer Success Manager 🔥 23 minutes ago 🤠 Texas – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Function as the customer advocate and provide internal feedback on how we can better serve our schools
- Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the GoFan platform
- Track accounts to identify churn risk and work actively to eliminate that risk
- Simultaneously manage multiple customers who are at different points on the account lifecycle 🎯 Requirements
- 3+ years’ experience in a customer success or similar role
- Ideally combined background of account management and/or sales experience
- You have a track record of delivering value to a client
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Enterprise Customer Success Manager 🔥 38 minutes ago Verifiable 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager at Verifiable ensuring customer onboarding and driving growth. Collaborating with teams to enhance customer relationships and deliver ROI while managing strategic accounts. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Automatic Recommendation – CRM Plan 1 🔥 2 hours ago Société marocaine 1 - 10 ☁️ SaaS 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Senior Software Developer at Niduu focusing on developing APIs and enhancing educational experiences. Engaging in architectural improvements and mentoring team members. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Automatic Recommendation 🔥 2 hours ago Société marocaine 1 - 10 ☁️ SaaS 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Pessoas Desenvolvedoras de Software Senior na Niduu ajudando a transformar a vida das pessoas através da educação. Desenvolvimento de API’s e melhorias arquiteturais em produtos de treinamento e desenvolvimento. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Automatic Recommendation, CRM Plan 1 🔥 3 hours ago Société marocaine 1 - 10 ☁️ SaaS 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Pessoas Desenvolvedoras de Software Senior na Niduu, transformando a educação com tecnologia e gamificação através de API’s e boas práticas de desenvolvimento. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Manager 🔥 3 hours ago Traliant 51 - 200 📋 Compliance 📚 Education 👥 HR Tech Website LinkedIn All Job Openings Enterprise Customer Success Manager at Traliant, managing client portfolios for high satisfaction and retention. Drive product adoption and deliver value through regular client engagement and business reviews. 🇺🇸 United States – Remote 💵 $65k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs