Support Analyst

PlayOn! Sports

Support Analyst at PlayOn assisting clients with technical challenges on the PlayOn platform. Providing exceptional customer service and proactive support through calls and insights sharing.

Posted 7/8/2026full-timeChamblee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Take initiative to identify potential issues before they escalate, reaching out to clients with tailored solutions that enhance their experience.
Leverage your strong analytical skills to diagnose and resolve technical problems efficiently, ensuring clients receive timely and effective support.
Make proactive calls to clients to check in, assess their needs, and provide updates, fostering strong relationships and a sense of partnership.
Work closely with the support team to share insights and strategies that drive rapid resolution of client issues while maintaining high customer satisfaction.
Identify opportunities for process enhancements and share feedback to improve our support operations, tools, and customer interactions.
Stay informed about the latest product updates and industry trends, equipping yourself with the knowledge to provide outstanding support and guidance to clients.

Requirements

What you’ll need

High school diploma or equivalent required.
Strong problem-solving skills with the ability to work independently and collaboratively.
Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders.
Strong customer service skills with a passion for providing exceptional service.
Ability to work under pressure in a fast-paced environment.
Experience with ticketing systems and other technical support tools.

Benefits

Comp & perks

Multiple medical insurance plans to choose from
Dental, vision life and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Analytical SkillsCollaborationInitiativeRelationship Building