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Customer Support Representative
PlayOn! SportsCustomer Support Representative providing next-level service to customers of MaxPreps. Responsible for resolving issues and enhancing customer experiences efficiently.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with proficiency in troubleshooting and effective communication. Familiarity with sports culture and data management tools enhances the ability to provide timely and accurate service.
Highest-signal resume keywords
Customer Support ExperienceKnowledge Of Windows 10 Operating SystemExperience With ZendeskProficiency In Microsoft Office SuiteExcellent Written And Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationTroubleshooting SkillsAttention To Detail
Tools & Technologies
MaxPreps Live-Scoring ToolsIn-House Software
Industry Keywords
High School SportsFan CultureEntertainment Industry
About the role
Key responsibilities & impact- Answer phones and provide excellent support for any troubleshooting with customers.
- Reply to customer service tickets via email for timely resolution.
- Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency.
- Import data through our in-house software.
- Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.
Requirements
What you’ll need- Knowledge of the Windows 10 Operating System.
- Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.
- Strong understanding of fan culture and passion for the entertainment or sports industry.
- Must be a high school graduate to apply, college students or graduates preferred.
- Experience with Zendesk is a plus.
- Experience with Microsoft Office Suite is preferred.
- Customer Support experience is preferred.
Benefits
Comp & perks- Multiple medical insurance plans to choose from
- Dental, vision life and disability insurance
- Employee Emergency Fund
- Company equity (stock options)
- Open PTO policy
- 401K plan with company match
- Hybrid/flexible work environment