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Support Specialist
PlayOn! SportsSupport Specialist providing outstanding customer support for PlayOn! Sports partner schools.
About the role
Key responsibilities & impact- Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues
- Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management
- Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools
- Author, edit and publish quality Knowledge base content to improve customer self-service resources
Requirements
What you’ll need- Over a year of software application customer service or support experience required
- Flexibility to occasionally work weekends or a late shift
- Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)
- Excellent troubleshooting skills, including research on software application errors and issue re-creation
- Strong ability to prioritize and manage time efficiently
- Extremely motivated individual who is passionate about helping customers achieve success
- Exceptional written and verbal communication skills
- High-level performer who excels in both a team and individual environment
- Possess natural curiosity and have an affinity for creative problem-solving
- Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily
Benefits
Comp & perks- Multiple medical insurance plans to choose from
- Dental, vision life and disability insurance
- Employee Emergency Fund
- Company equity (stock options)
- Open PTO policy
- 401K plan with company match
- Hybrid/flexible work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software application supporttroubleshootingissue re-creationknowledge base content authoringcustomer service
Soft Skills
communicationtime managementproblem-solvingcustomer focusteamworkmotivationflexibilitycuriosityprioritizationadaptability
Certifications
Bachelor’s degree