Pindrop

Product Marketing

• Lead and support the planning, launch, and cross-functional implementation of new healthcare-specific products and features—including AI-enabled authentication, fraud prevention, and deepfake detection capabilities tailored for healthcare in the context of data privacy and compliance.
• Collaborate with Product, Sales, Marketing, Legal, Finance, and external partners on complex programs, bringing strong project management skills and a high level of organization to initiatives that leverage emerging AI technologies within healthcare contexts.
• Develop and rapidly test technical content and campaigns, translating the benefits of AI and machine learning–powered solutions for clinical and administrative healthcare audiences without jargon.
• Document the healthcare buyer journey, build target personas, and scope competitive landscapes with a focus on how AI-driven and regulatory-compliant products and features differentiate Pindrop in healthcare.
• Build customer and partner education tools that clearly outline both traditional and AI-based product value across Payors, Providers, and Partners.
• Own the creation and audit of all product and market claims, collateral, and references to ensure accuracy regarding AI capabilities, responsible adoption, HIPAA/FDA compliance, and ethical use of AI in healthcare.
• Monitor and analyze healthcare trends, competitive shifts, US and global regulations (HIPAA, HITRUST, etc.), and best practices for bias mitigation in AI, and integrate these findings into positioning, enablement, and stakeholder communication.

Product Marketing Manager

Manager

• Lead, mentor, and grow a multidisciplinary research team: Guide AI/ML projects from ideation and research design through experimentation, validation, and successful transfer into product engineering roadmaps.
• Drive innovative AI/ML research: Oversee and directly contribute to the development of methodologies and production-grade algorithms in biometrics, voice authentication, fraud prevention, deepfake detection, computer vision, video understanding, audio processing, and related areas.
• Advance video and multimodal research: Build capabilities in video analysis for identity verification, liveness detection, and synthetic media detection. Explore multimodal fusion of video, audio, and behavioral signals to improve fraud prevention and authentication accuracy.
• Manage strategic research operations: Champion a rigorous, lean research culture. Prioritize projects, implement effective governance, set key performance indicators, and ensure reproducibility, integrity, and measurable impact for all research initiatives.
• Collaborate cross-functionally: Work closely with engineering, product management, security, and go-to-market teams to align research strategy with Pindrop’s commercial goals and customer needs. Facilitate the transfer of AI and video models into scalable, real-world products, including on cloud and embedded platforms.
• AI technical leadership and best practices: Ensure adoption of state-of-the-art practices in machine learning development, data handling, and model evaluation (including adversarial, synthetic, and multimodal methods). Stay current with emerging AI trends and scholarship. Promote ethical AI research and responsible innovation.
• Evangelize research outcomes: Publish patents, peer-reviewed papers, and contribute to the broader research community. Represent Pindrop at top-tier conferences, industry consortia, and academic partnerships.

Manager, Research

• Lead and support the planning, launch, and cross-functional implementation of new products and features—including AI-enabled authentication, fraud prevention, and deepfake detection capabilities.
• Contribute independently, and as part of multi-disciplinary teams (Marketing, Product, Sales, Legal, Finance, etc.), bringing strong communication skills and high organization to projects that leverage emerging AI technologies.
• Strive to become a product expert capable of building technical product-based content rapidly, translating the impact and benefits of complex solutions—especially those utilizing AI and machine learning—into customer-centric messaging.
• Develop programs and campaigns to expand into new vertical markets and geographies, with an emphasis on AI-powered differentiators.
• Document customer buying journeys, key personas, and competitive landscapes, incorporating market analysis and competitive intelligence for products driven by data and AI advancements.
• Partner with internal and external resources to create marketing and sales collateral that communicates both traditional and AI-enhanced product value (case studies, website content, campaign materials).
• Manage product documentation, claims, and customer references for internal and public-facing use, ensuring claims and messaging accurately reflect AI capabilities and responsible adoption.
• Stay informed on AI market trends, regulatory requirements, and ethical considerations, including data privacy, bias mitigation, and responsible AI use—integrating these insights into ongoing messaging and product strategy.

Product Marketing Manager – Emerging

Customer Success Manager

• Responsible for the overall business relationship and long-term account retention
• Develop key relationships to become a trusted advisor and earn customer advocacy
• Quantify value realized vs. expected, and align on the results with customers
• Define and execute account planning with Account Executives to achieve strategic goals
• Assist customers with operationalizing new product features and quantify customer benefits.
• Responsible for tracking renewal events, raising renewal risks and achieving customer retention
• Identify, quantify impact and mitigate risks associated with their customer portfolio
• Educate customers on fraud and authentication best practices to achieve best value results
• Promote Pindrop's value and ROI with customer stakeholders
• Measure and maintain high levels of customer satisfaction and nurture client health
• Understand customers use cases and identify areas for up-sell/cross-sell
• Assist clients with expanding their use of Pindrop into new or additional lines of business
• Serve as the primary point of contact for your customers for the life of the relationship
• Conduct Annual Executive Business Reviews focused on demonstrating value and developing a strategic partnership
• Determine the optimal cadence of customer engagement to resolve open items, discuss performance and drive product/feature adoption
• Execute annual satisfaction survey and report internally and to the customer on results
• Serve as conduit between customer and product team by communicating new features, enabling the enhancement request process, facilitating beta engagements, coordinating case studies and customer references, and compiling product feedback
• Manage contractual commitments and track subscription license usage on a monthly basis
• Facilitate responses for compliance and model risk assessments
• Leverage Gainsight to manage and document customer information and interactions

Senior Customer Success Manager

Network Engineer

• Architect and implement real-time voice solutions for authentication, fraud prevention, and deepfake detection products
• Integrate and optimize voice network systems—including SIP, VoIP, telephony hardware/software, and cloud-based voice services—for reliability, scalability, and security
• Collaborate closely across engineering, product, and customer-facing teams to deliver seamless voice-driven features
• Design and maintain robust enterprise and carrier-grade voice infrastructure supporting high-security, high-availability environments
• Deliver architectural improvements, optimizing for performance and onboarding new platforms or vendors
• Stay at the forefront of emerging threats in voice security and develop strategies to address them
• Use workflow automation engines, monitoring, and deployment tools to enhance system resilience and efficiency
• Troubleshoot, diagnose, and resolve complex voice and networking technical issues
• Contribute to cross-team technical reviews and best practice dissemination
• Lead integrations, take ownership of platform monitoring and automation tasks, and drive technical initiatives tied to voice solutions

Senior Voice Network Engineer

Operations

• Serve as the primary point of contact for Sales on deal structuring and pricing approvals
• Review and approve deals in line with pricing policies, discount guidelines, and approval workflows
• Provide hands-on support to Sales reps to navigate pricing rules and exceptions quickly
• Maintain day-to-day ownership of pricing frameworks and approval processes
• Ensure pricing data is accurate, consistently applied, and updated across systems
• Identify recurring pricing or approval bottlenecks and recommend process improvements
• Implement best practices around pricing approvals, discounts, and workflows within Salesforce Revenue Cloud
• Manage pricing approvals and deal workflows directly in Salesforce Revenue Cloud
• Own and optimize deal desk workflows in Salesforce Revenue Cloud, ensuring scalability and compliance
• Partner with Legal to confirm contract language tied to pricing and discounting
• Partner with Finance to ensure compliance with revenue recognition guidelines and deal approval thresholds
• Act as the connector between Sales, Finance, and Legal to streamline deal closure
• Track and report on deal desk KPIs, including approval turnaround time, discount levels, and exception volumes
• Provide visibility to Sales and Finance leadership on pricing trends and risks
• Help build management reporting for QBRs and executive meetings related to deal activity
• Proactively surface insights that influence go-to-market strategy, margin health, and product packaging decisions
• Own 30/60/90-day milestones: onboarding and shadowing teams, taking full ownership of pricing approvals, delivering process improvement initiatives that shorten approval times or reduce errors

Senior Deal Desk Operations Manager

Salesforce Administrator

• Design, optimize, and manage our Salesforce environment & supporting tech Stack (Salesforce, Pardot, Salesloft, Clari, Demandbase, Zoominfo, 100 Handshakes, LinkedIn Sales Navigator, Chili Piper or similar tools)
• Own complex system configurations, data management, and security settings – build CRM as a reliable source of truth for GTM data
• Build, maintain, and execute a roadmap for the evolution of our CRM and tech stack based on cross-functional and executive input
• Participate in evaluation, scoping and implementation of new systems and integrations
• Implement automation for complex business processes
• Serve as primary configurator, handling declarative automation, Lightning components, and APEX implementation
• Create custom reports and dashboards to provide visibility into key business metrics and track progress against goals
• Partner with cross-functional teams (e.g., finance) to identify process improvement areas and lead projects to implement solutions
• Develop and implement best practices for using Salesforce to support business processes and ensure data integrity
• Stay current with Salesforce releases and new features; evaluate impact and recommend adoption
• Develop and maintain documentation, including standard operating procedures, training materials, and system diagrams
• 30/60/90 day expectations: understand sales process, familiarize with current Salesforce config, connect with stakeholders, perform data quality assessment, shadow sales reps, identify quick wins, and document existing processes and automation

Senior Salesforce Administrator, Revenue Operations

Account Executive

• Reporting directly to the VP, Strategic Sales, the Strategic Account Executive will be the primary pursuer of relationships and closer of deals within a territory based on your geographic state. The Strategic Sales Executive is responsible for developing and executing on both strategic and tactical sales plans. As a vital member of the US Sales Team, this person is responsible for finding and closing new business within a set of named accounts as well as expanding existing accounts and cultivating relationships.
• Meeting or exceeding assigned sales quotas and objectives
• Generate and grow new license revenue in assigned accounts and territory (Healthcare vertical)
• Manage existing relationships and grow them
• Utilize solution-selling and value-added, ROI-driven methodologies to sell enterprise fraud risk and authentication solutions
• Develop and maintain sales plans and strategies to deliver annual sales targets
• Formulating and executing strategic and tactical plans
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation, and contract signing process
• Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell
• Ability to present the full solution and conduct product demonstrations to customers

Strategic Account Executive – Healthcare

Sales

• Own and build the healthcare vertical for Pindrop, driving strategy, execution, and revenue growth across enterprise healthcare organizations.
• Lead and scale a team of strategic sellers, define the healthcare GTM strategy, and establish Pindrop as the trusted partner for fraud prevention, authentication, and voice security in healthcare.
• Build and execute the healthcare vertical strategy, including market segmentation, go-to-market plans, and multi-year revenue targets.
• Lead and grow a team of high-performing strategic sellers and account executives, driving quota attainment, professional growth, and operational excellence.
• Establish and expand executive-level relationships with healthcare providers, payers, and partners to position Pindrop as the leader in voice authentication and fraud detection.
• Own healthcare sales planning and forecasting, ensuring disciplined pipeline management, accurate revenue forecasting, and scalable sales processes.
• Collaborate cross-functionally with Marketing, Product, and Customer Success to shape healthcare messaging, influence product roadmap, and deliver vertical-specific solutions.
• Drive new logo growth and expand existing healthcare accounts, leveraging solution-selling and ROI-driven methodologies to close multi-million-dollar deals.
• Lead complex deal cycles from strategic account planning through negotiation and close, supporting sellers in high-value opportunities.
• Monitor market trends and the competitive landscape in healthcare security and fraud prevention to identify growth opportunities and maintain a competitive edge.
• Report directly to the SVP of North America Sales, acting as the key owner of the healthcare vertical and contributing to Pindrop’s broader strategic sales leadership team.

Vice President, Strategic Sales, Healthcare

Meeting or exceeding assigned sales quotas and objectives
Generate and grow new license revenue in assigned accounts and territory
Manage existing relationships and grow them
Utilize solution-selling and value-added, ROI-driven methodologies to sell enterprise fraud risk and authentication solutions
Develop and maintain sales plans and strategies to deliver annual sales targets
Formulating and executing strategic and tactical plans
Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation, and contract signing process
Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations
Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce
Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell
Ability to present the full solution and conduct product demonstrations to customers