Pindrop

Customer Success Manager

• Lead a team responsible for driving customer adoption, value realization, retention, and advocacy.
• Translate broader Customer Success vision into repeatable operating rhythms and measurable customer outcomes.
• Improve consistency and scalability of the customer journey.
• Partner cross-functionally with Sales, Product, Support, Professional Services, and Marketing.
• Drive proactive customer engagement strategies that improve product adoption and retention.
• Monitor customer health and ensure timely mitigation plans are in place.
• Hire, lead, and develop a high-performing Customer Success team.
• Coach the team to develop and execute success plans.
• Serve as a senior escalation point for customer situations.
• Collaborate with internal teams to ensure customers receive a coordinated experience.

Director, Customer Success

Product Designer

• Work closely with our Product team to take raw concepts and translate them into elegant user interfaces.
• Deliver wireframes, high-fidelity mockups, and interactive click-through demos.
• Create responsive designs for accessible, diverse screen sizes.
• Participate in user research with our enterprise users.
• Convert mockups into artifacts that our UI engineers can integrate into their apps.
• Work across our UI teams and build shared style guides and templates.

Senior UX Designer – Contract Position

Product Manager

• Drive strategy and development for the Pindrop Platform.
• Ensure that the platform is scalable, reliable, and delivers differentiated value to internal product teams and customers.
• Stay ahead of competitive and industry trends in platforms, data products, and developer ecosystems.
• Partner with Product and GTM teams to understand how product lines depend on the platform today and their needs going forward.
• Engage with customers and partners to understand use cases and unmet needs.
• Manage organization goals, business metrics, and KPIs for the platform.
• Set the overall vision, strategy, and success measures for the Pindrop Platform.
• Define how shared platform capabilities evolve to support current and future products.
• Own and maintain prioritized platform roadmaps balancing investments and new capabilities.
• Drive end-to-end execution for platform initiatives from discovery to launch.
• Collaborate with go-to-market partners to position platform capabilities and accelerate customer adoption.

Senior Platform Product Manager – Contract

Research Scientist

• Develop and evaluate machine learning systems: Design, implement, and assess advanced models for problems such as fraud detection, authentication, biometric verification, speech processing, video understanding, and synthetic media detection.
• Prototype and validate new research ideas: Explore state-of-the-art AI/ML techniques and build proof-of-concept systems to address emerging challenges in security, identity, and media authenticity.
• Work with multimodal data: Analyze and model speech, audio, video, and related signals to improve system accuracy, robustness, and real-world performance.
• Benchmark against industry standards: Evaluate models on internal and public datasets, participate in relevant research benchmarks and challenges, and compare approaches against state-of-the-art methods.
• Collaborate on research and innovation: Partner with researchers, engineers, and cross-functional teams to translate research ideas into practical capabilities. Contribute to technical reports, publications, and thought leadership where appropriate.

Research Scientist Intern – AI/ML Research, Fraud, Authentication, Speech, Video

Account Executive

• Meeting or exceeding assigned sales quotas and objectives
• Generate and grow new license revenue in assigned accounts and territory
• Manage existing relationships and grow them
• Utilize solution-selling and value-added, ROI-driven methodologies to sell enterprise fraud risk and authentication solutions
• Develop and maintain sales plans and strategies to deliver annual sales targets
• Formulating and executing strategic and tactical plans
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation, and contract signing process
• Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell
• Ability to present the full solution and conduct product demonstrations to customers

Strategic Account Executive

Solutions Engineer

• Lead the technical sales cycle in partnership with Account Executives, owning technical discovery, solution alignment, and demonstration strategy to drive technical wins across complex enterprise opportunities.
• Drive deep discovery engagements with prospects to uncover root business challenges, fraud risks, success criteria, and technical requirements, and translate those insights into tailored demonstrations that connect technical capabilities to measurable business outcomes.
• Design and deliver compelling, story-driven product demonstrations that align to industry-specific challenges (e.g., fraud prevention, contact center optimization, authentication) and clearly differentiate Pindrop’s value.
• Act as a trusted technical advisor to customers, guiding them through problem definition, solution design, and decision-making using a consultative, hypothesis-driven approach.
• Lead proof-of-value (POV) engagements that validate technical fit, quantify business impact, and align with customer-defined success criteria.
• Translate technical capabilities into clear business outcomes, building ROI-driven narratives that articulate value across fraud reduction, operational efficiency, and customer experience.
• Engage and influence cross-functional stakeholders, including fraud leaders, contact center operations, IT, security, and executive sponsors, to align technical solutions with strategic business priorities.
• Partner closely with Professional Services and Customer Success to ensure a seamless transition from pre-sales validation to implementation, including contributing to Statements of Work (SOWs) and technical documentation.
• Develop and deliver technical presentations that clearly communicate solution architecture, integration approaches (including APIs), and deployment considerations within complex enterprise environments.
• Maintain deep expertise in Pindrop’s solutions and the broader market landscape, including emerging fraud trends, competitive positioning, and contact center technologies.
• Collaborate with Account Executives on account strategy and deal execution, contributing to qualification, technical win criteria, and accurate forecasting of opportunities within Salesforce.
• Support and lead responses to RFP/RFI/RFQ and security questionnaires, clearly articulating differentiated technical value and coordinating with cross-functional teams (e.g., product, security, legal) to deliver accurate and compelling submissions.
• Represent Pindrop externally through customer meetings, executive briefings, conferences, and industry events, reinforcing thought leadership in fraud prevention and identity security.

Marketing

• As the Customer Marketing Manager, you will own and scale Pindrop’s customer advocacy, reference, and lifecycle programs to drive retention, expansion, and revenue influence.
• Sit at the intersection of Marketing, Sales, Customer Success, and Product, transforming customer stories and data into programs that deepen engagement and turn our happiest customers into champions of Pindrop’s solutions.
• Build and run a structured advocacy program so Sales always has reference customers ready across key segments and accounts.
• Maintain a healthy pipeline of case studies, testimonials, and reviews by proactively recruiting and nurturing advocates.
• Own the intake-to-fulfillment process for reference requests so Sales gets what they need and customers aren't overasked.
• Write and produce customer stories that actually get used: case studies, one-pagers, win stories, video scripts.
• Use AI tools to streamline how the team works (content ideation, segmentation, message testing) and document what works so GTM teams can move faster.
• Build campaigns that help customers get more value from Pindrop: onboarding journeys, feature adoption nudges, and lifecycle communications aimed at expansion and retention.
• Run the Customer Advisory Board (CAB), bringing together exec-level customers to provide strategic input on product direction and company priorities.
• Manage the Executive Sponsorship Program (ESP), pairing Pindrop executives with key accounts to deepen relationships and ensure strategic alignment.
• Partner with Customer Success to monitor engagement signals and intervene before customers disengage.
• Capture the voice of the customer (VoC) and turn those insights into sharper messaging, better enablement, and concrete product feedback.
• Own CFX, Pindrop's annual customer conference: recruit customer speakers, shape the agenda, and drive attendance in partnership with CS and Sales.
• Run smaller, recurring touchpoints (webinars, roundtables, advisory sessions) that keep customers engaged between CFX.
• Ensure every event surfaces insights that feed back into product and messaging.
• Define KPIs for each program and build dashboards with Marketing Ops/RevOps that track advocacy participation, reference utilization, content consumption, and pipeline influence.
• Use AI tools to streamline reporting and surface insights faster.
• Capture the voice of the customer (VoC) and turn those insights into sharper messaging, better enablement, and concrete product feedback

Customer Marketing Manager

• The Customer Success Manager (CSM) is focused on client relationships and managing client expectations.
• CSMs proactively drive product adoption and continuous optimization to demonstrate high value to the customer, as well as monitor performance to exceed the customer’s initial business case expectations.
• The CSM acts as the voice of the customer internally to Pindrop, and supports beta and design partner programs to develop strong customer advocacy and retention.
• The CSM collaborates closely with the Account Executive on the strategic account plan, renewal execution and expansion opportunities.
• Energetic, professional, organized and self-driven, CSMs become a trusted partner to our customers through their solution expertise, industry knowledge and executive presence.
• CSMs manage numerous customers at different stages of the customer lifecycle. They understand Pindrop products in-depth and are constantly looking for new ways their customers can benefit from a new Pindrop technology.
• Serve as the primary point of contact for your customers for the life of the relationship.
• Conduct Annual Executive Business Reviews focused on demonstrating value and developing a strategic partnership.

Affiliate Manager

• Own end-to-end recruiting for PRE roles (e.g., Software Engineers, Engineering Leadership, Product Managers, Product Designers, Data Scientists, Security Engineers, Applied Researchers), from intake through offer acceptance.
• Lead a high-touch, high-caliber recruitment process that combines clear, proactive communication with a technically rigorous evaluation, ensuring an exceptional candidate experience from start to finish.
• Run intake/kickoff meetings to define technical success profiles, required competencies, interview panel design, leveling, and timelines.
• Build and execute strategic sourcing strategies (outbound, referrals, networks, technical communities, events, tools) to attract top technical talent in competitive markets.
• Create and maintain diverse candidate pipelines for priority and recurring roles, including proactive talent pooling for future engineering and product needs.
• Partner closely with hiring managers, Engineering and Product leaders, People Partners, and cross-functional stakeholders as a trusted advisor on talent market insights, trade-offs, and hiring decisions.
• Facilitate structured, competency-based and skills-based interviews and debriefs, ensuring fair, consistent, and evidence-driven hiring decisions.
• Be data-obsessed. Maintain absolute accuracy and completeness in Greenhouse, and use funnel metrics to identify bottlenecks, drive measurable improvements, and clearly report progress.
• Serve as a true partner to Finance and People Operations, ensuring headcount planning, leveling alignment, offer approvals, and compensation calibration are executed with precision and total responsibility
• Bring a strong innovation mindset and applied AI expertise to continuously elevate recruiting processes, streamline workflows, and improve assessments, interview training, tools, and candidate communications in support of a scalable, high-performance talent engine.

Senior Talent Partner

Machine Learning Engineer

• Design, develop, test, and maintain our complex software applications, ensuring high-quality code and adherence to best practices
• Provide technical leadership and guidance to junior engineers and the development team, including code reviews, architecture decisions, and mentoring
• Contribute to the design and architecture of software systems, ensuring scalability, maintainability, and performance
• Analyze and solve complex technical problems, and make recommendations for improvements and optimizations
• Implement and advocate for best practices in testing and quality assurance, including unit testing, integration testing, and automated testing
• Participate in code reviews and provide constructive feedback to ensure code quality and consistency
• Stay current with emerging technologies, tools, and programming languages and apply them where relevant to improve software development processes
• Ensure software adheres to security standards and compliance requirements, addressing vulnerabilities and potential risks
• Design and implement cloud solutions, build MLOps on cloud (AWS, Azure, or GCP)
• Build CI/CD pipelines orchestration by GitLab CI, GitHub Actions, Circle CI, Airflow or similar tools
• Run code and refactor, optimize, containerize, deploy, version, and monitor Data Science models quality
• Validate and add automated tests for Data Science models
• Work closely with a team of researchers and data scientists to productionize and document research innovations

Senior Software Engineer – ML Ops

Product Marketing

• The Senior Talent Partner, Go-To-Market will own full-cycle recruiting for revenue-facing roles across Sales, Customer Success, Marketing, and other GTM functions.
• Own end-to-end recruiting for GTM roles (e.g., Strategic Account Executives, Sales Leadership, CS, Marketing, RevOps), from intake through offer acceptance.
• Run intake/kickoff meetings to clarify success profiles, compensation, interview panel design, and timelines.
• Build and execute sourcing strategies (outbound, referrals, networks, tools) to attract top GTM talent in competitive markets.
• Create and maintain diverse candidate pipelines for priority and recurring roles, including talent pooling for future needs.
• Lead candidates through the process with clear, timely communication, ensuring a high-quality candidate experience at every stage.
• Partner closely with hiring managers, People Partners, and business leaders as a trusted advisor on market insights, trade-offs, and decision-making.
• Facilitate structured, competency-based interviews and debriefs, ensuring fair, consistent, and evidence-driven hiring decisions.
• Maintain accurate, complete data in Greenhouse and use funnel metrics to diagnose bottlenecks, drive improvements, and report progress.
• Collaborate with Finance and People Operations on headcount planning, offers, approvals, and compensation alignment.
• Contribute to continuous improvement of recruiting processes, tools, templates, and candidate messaging to support a scalable talent engine.