Philips

Field Engineer

• Provide remote technical support and diagnostics to healthcare customers and field partners
• Deliver timely and accurate troubleshooting support as a Philips representative
• Resolve service issues using internal tools, systems, and knowledge resources
• Escalate complex product issues to higher-level support
• Utilize remote capabilities to efficiently resolve issues and reduce onsite service dispatch

Service Engineer

Manager

• Conduct comprehensive evaluations of safety information sourced from various channels
• Provide essential support in Risk Management, Health Hazard Evaluations (HHE), and recall procedures
• Assist in delivering safety-related perspectives for New Product Introduction (NPI) projects and clinical studies
• Analyze safety data from clinical trials and post-market surveillance
• Provide answers to safety-related inquiries from healthcare professionals and internal stakeholders

Medical Safety Manager – EI

• Deliver technical support and maintenance services including troubleshooting, repairs, and installations.
• Document detailed service activities and prepare for service visits to achieve first-visit resolution.
• Address customer escalations and feedback and execute moderately complex service tasks in the field.
• Ensure compliance of Service Delivery Processes and deliver services effectively and efficiently.
• Participate in Corrective Maintenance and complete the PM schedules within the stipulated time frame.
• Implement FCOs of the respective modalities and act as a support resource to other FSEs for their implementation.
• Report necessary information both technical and administrative as per the norms to the concerned Modality Leader and Territory Manager.
• Coordinate the process of Spare parts Sales with the Customer assisting the Territory Manager, Operations Manager, and CS Sales Support.
• Identify opportunities for System Upgrades and promote them to the Customer.

Field Service Engineer

Account Manager

• Utilize strong account management skills to drive customer satisfaction through delivery, installation, and post-installation
• Identify and create new business opportunities within the modality
• Identify and document all key influencers within accounts
• Establish early and cross-modality penetration by building long-term relationships with key influencers
• Leverage Philips business tools to understand customer business needs and design a suitable solution
• Work with internal departments to discover and qualify customer opportunities
• Translate identified Philips solution into a value proposition and create a pricing strategy

Medical Imaging Account Manager

Account Executive

• Develop and execute strategic account plans that drive growth and strengthen customer partnerships
• Own and execute the provincial account strategy
• Lead senior customer engagement and experience
• Drive commercial strategy and opportunity development
• Collaborate cross-functionally to deliver unified execution
• Lead and develop a high-performing sales team

Medical Device Account Executive

• Manages and grows Fetal and Maternal Monitoring business within an assigned territory
• Execute the territory Fetal Monitoring sales strategy
• Drive revenue growth, pipeline development, forecasting accuracy, and contract pull-through
• Build and manage long-term customer relationships
• Support and execute contract implementation and compliance
• Analyze territory and account performance, market dynamics, and customer trends

Sales Account Manager, Fetal and Maternal Monitoring

Therapist

• Lead the Philips Mobile C-arm (MOS) business towards profitable growth
• Oversee and manage all aspects of the MOS business in the territory
• Manage a team of MOS Key Account Managers, Inside Sales Account Managers and Demo Specialists
• Work with the team to set zone strategy and develop business plans
• Develop executive communications to report on business progress
• Manage pricing/discounting levels to optimize business results
• Lead business forecasting process on a quarterly/monthly basis
• Ensure demo specialists are allocated properly to drive clinical acceptance
• Coordinate with project management team and clinical education teams for successful implementation
• Work with service team to resolve customer issues quickly

District Sales Leader – Mobile C-Arm Image Guided Therapy

• Represent and sell Philips SRC Patient Interface portfolio of products and services in the territory
• Serve as the territory expert for the Philips SRC Patient Interface product and service portfolio
• Meet/Exceed assigned sales Patient Interface quotas in the assigned territory
• Execute defined Philips Sleep and Respiratory Care Sales and Marketing Patient Interface initiatives
• Develop professional relationships with key opinion leader prescribing physicians, office staff, Sleep Center and DME stakeholders
• Identify and execute a regular sales call demonstrating effective time and territory management across top customer targets in the assigned territory

Sales Territory Manager – Sleep and Respiratory Care

• Deliver high-impact field service by resolving complex technical issues, exceeding customer expectations, and driving service growth.
• Provide exceptional customer service by addressing and resolving customer needs.
• Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; improve team processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements.
• Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

Field Service Engineer – Imaging Systems

Marketing

• lead clinical marketing initiatives for structural heart and electrophysiology imaging portfolio
• develop and execute clinical marketing strategies to drive adoption and growth for the ICE portfolio
• translate clinical evidence, workflows, and competitive insights into differentiated messaging
• guide the creation of innovative physician education tools
• serve as a hands-on clinical expert across structural heart, electrophysiology, and interventional imaging procedures
• build and maintain strong relationships with key opinion leaders and ecosystem partners
• act as the voice of the customer in product development

Senior Manager, Clinical Marketing ICE

• Supports Territory Manager(s) and the Regional Sales Manager with sales activities
• Covers procedures, uncovers new opportunities for IGTD product penetration, maintains existing customers
• Builds solid customer relations by interfacing directly with customers including hospital physicians, catheter laboratory, operating room personnel and business office staff
• Interfaces with Marketing, R&D and other internal groups to quantify needs and provide intelligence to management
• Provides ongoing support for company-sponsored clinical/marketing trials and registries

Sales Support, Clinical Specialist – Peripheral Image Guided Therapy Devices

Project Manager

• Lead end‑to‑end delivery of HPM implementations, including IT solutions, capital equipment installation, and systems integration
• Ensure adherence to the statement of work while driving a high‑quality customer experience
• Coordinate and lead cross‑functional internal and external clinical, technical, and sales teams
• Motivate teams to deliver against timelines, quality standards, and project objectives
• Develop and execute comprehensive project plans using Philips Project Management Methodology
• Continuously monitor progress and provide clear and timely status updates
• Ensure site readiness and proactively manage timelines, risks, and dependencies
• Drive issue resolution and decision‑making to keep projects on track
• Communicate effectively with all stakeholders and third‑party vendors through structured updates

Customer Project Manager – Patient Monitoring

Revenue Operations

• Leads the development of Consumables demand forecasts using statistical modeling, predictive analytics, and market insights to develop high-quality demand forecasts
• Develops and refines advanced revenue forecasting models for Consumables, integrating complex variables
• Works closely with sales leadership to ensure the Consumables sales pipeline is accurately reflected in revenue forecasts
• Partners with finance and supply chain teams to align Consumables plans with budget, inventory, and service level objectives
• Utilizes sophisticated analytics tools and methodologies to conduct deep dives into revenue data
• Ensures the implementation of demand planning and revenue operations software and tools

Senior Manager, Demand Planner, Revenue Operations

Operations

• Lead and develop Service Delivery Managers supporting enterprise accounts
• Drive accountability, service excellence, safety, and regulatory compliance
• Own service delivery outcomes by setting clear KPIs, SLAs, and targets
• Drive accountability through structured reviews while enabling teams to proactively resolve risks
• Serve as the senior escalation point and build trusted executive relationships
• Translate Voice of Customer insights into actionable improvements
• Partner across Sales, Product, Quality, Supply Chain, and Digital teams to align service delivery
• Standardize governance models and performance processes

Director, Enterprise Service Operations – Delivery

Systems Engineer

• deliver outstanding image quality, clinical performance and workflow efficiency by driving the development and integration of next-generation ultrasound imaging systems
• lead the development and implementation of new ultrasound system capabilities
• collaborate cross-functionally with R&D team members, Marketing, Product Management, and internal/external stakeholders