Pharmacy2U Ltd

People Operations

• Building strong, trusted relationships with stakeholders, mentoring and advising them on People matters
• Owning core People processes including Employee Relations, Performance & Pay Review, Engagement Initiatives, Benefits Administration and Communication updates
• Provide insights from stakeholders to support the Senior People Partner and Head of People in shaping the wider People Strategy and contributing to the People Roadmap
• Coaching and supporting managers on people issues, ranging from career development to managing difficult conversations., probationary reviews, absence management, performance management, investigations, disciplinaries and grievance cases -. Including complex cases
• Provide expert guidance on People policies, employment law, and best practices; develop, review, and update policies to align with legislation; and ensure effective communication and consistent implementation in partnership with managers and stakeholders
• Designing, organising and delivering learning/training workshops where relevant in collaboration with the Development & Wellbeing team
• Co-ordinate talent needs including embedding succession planning and talent mapping, ensuring we encompass our D&I strategy
• Monitor our engagement scores/metrics and support the rollout of engagement activities
• Supporting People Projects as required

People Partner – 12 month FTC

Support Engineer

• Provide first and second-line support for internal and external business applications.
• Diagnose and troubleshoot hardware, application issues and system errors, ensuring timely resolution or escalation.
• Monitor and maintain application performance, availability, and security.
• Collaborate with the IT team, developers, and vendors for issue resolution.
• Document technical issues, processes, and support procedures to build the knowledge base.
• Train end-users on applications, providing advice and guidance as needed.
• Assist with software upgrades, patches, and application deployments.
• Participate in incident management, ensuring SLAs and KPIs are met.
• Identify opportunities for process improvements and work with teams to implement them.
• Contribute to project work related to new application implementations or enhancements. Working with key teams across the business (customer service, purchasing, operations & pharmacists
• Ensuring that the workplace remains fun, relaxed and friendly.

IT Support Engineer

Ecommerce

• We're looking for a dynamic, experienced, and patient-focused Ecommerce Director to lead the next phase of our digital growth. This is an exciting leadership opportunity to drive commercial growth, innovation, shape our strategic roadmap, and continue delivering exceptional online experiences for our patients. This role oversees:
• Digital Commercial Leadership
• Website & Conversion Growth
• Customer Experience & Journey Management
• Digital Marketing Collaboration
• Technology & Data Strategy
• Operational Excellence
• Leadership & Stakeholder Management

E-Commerce Director

Analyst

• Work across the entire transaction lifecycle, from initial assessment through execution to post-merger integration, collaborating with internal teams, finance leadership (CFO, FD) and external advisors.
• Working on prospective M&A targets - forecasting and building business cases
• Working with M&A Director and FD to build valuation models
• Performing financial due diligence
• Review and assessment historical actual performance, trend analysis, KPIs and the overall health of the target company
• Quality of Earnings analysis
• Reviewing inconsistencies, challenging data, and providing financial expertise
• Challenge and assess forecast assumptions vs historical trading performance and KPIs
• Review of balance sheet trends, cash and working capital
• Analysis of net cash/debt and identification of debt like items within the balance sheet
• Normalised EBITDA and working capital analysis
• Review of completion
• Conducting market and sector research, and competitor analysis.
• Identifying and quantifying synergies and upside opportunities for both the target and the P2U Group
• Preparation of FDD reports to highlight potential risks and opportunities for consideration by the ELT/Board.
• Integration planning with the wider business and across all areas of the finance team
• Post-acquisition reporting and tracking delivery of benefits and synergies
• Fulfilment of any post-acquisition deliverables such as completion accounts
• Working with external teams such as tax and legal advisers

M&A Analyst

Customer Support

• Deliver a discreet, responsive, and efficient service to patients.
• Prioritize patient safety and uphold the highest standards of care.
• Collaborate as part of a fast-paced, high-energy team.
• Manage high volumes of patient inquiries with accuracy and empathy.
• Confidently engage with patients over the phone, focusing on first-contact resolution.
• Use the secure internal messaging system as the primary communication tool for patient responses.
• Operate the bespoke Online Doctor OPMS system to accurately flag calls and messages, ensuring precise data collection.
• Allocate lab test results to patients and assist them in arranging relevant treatments as needed.
• Coordinate with pharmacies, labs, and GP surgeries to support patient care.
• Report and address any operational or service-related issues impacting patient satisfaction.
• Investigate and resolve complaints received via multiple channels, including secure messaging.
• Oversee patient identity verification checks through an external partner.
• Follow policies and procedures related to NHS partnerships.
• Serve as the 'voice of the customer' in business projects and expansion initiatives.
• Work cross-functionally with various departments to represent Online Doctor.
• Triage calls to other business areas as appropriate.

Customer Support Advisor, 9 months FTC

Performance Marketing

• Develop and own paid social strategies aligned with commercial, brand, and patient/customer objectives
• Build media plans and audience strategies compliant with UK medicines advertising regulations
• Manage budgets while balancing growth objectives with regulatory risk
• Plan, launch, and manage paid social campaigns across platforms such as Meta, TikTok, Reddit, LinkedIn, and others
• Oversee campaign setup including targeting, bidding, creatives, and testing frameworks
• Manage budgets and pacing to ensure efficient spend and strong ROI
• Collaborate with creative, clinical, and compliance teams to develop high-performing compliant paid social assets
• Brief and guide creative development using platform best practices and performance insights to ensure messaging is accurate, responsible, and compliant
• Test and iterate creative formats, messaging, and calls to action within approved boundaries
• Monitor campaign performance and optimise in real time to improve results
• Analyse data across platforms to identify trends, insights, and opportunities
• Report on performance against KPIs, providing clear recommendations
• Own paid social reporting, dashboards, and attribution inputs
• Work with analytics and tracking tools to ensure accurate measurement
• Stay up to date with platform changes, policies, and advertising innovations
• Balance performance with brand safety and patient trust
• Work closely with marketing, brand, content, clinical, compliance and analytics teams
• Manage external agencies or partners where applicable
• Communicate performance, learnings, and strategy clearly to stakeholders

Paid Social Marketing Manager

Procurement

• Build a clear and cohesive range strategy for pet medicines, identifying which competitors to benchmark against for both range and pricing
• Negotiate and implement the lowest possible cost prices with direct suppliers forming new relationships and drawing on past relationships to ensure the right supplier base to underpin the commercial strategy
• Negotiate marketing support on appropriate brands to support planned campaigns and agree opportunities for funding new campaigns and co-branded onsite collateral in collaboration with the marketing team
• Build the supplier base, acquiring the new suppliers needed to deliver the commercial plan and growth plan
• Manage retail pricing on the website to optimise margin and price competitiveness against our peers in the market, including (if appropriate) the development of an automated pricing report using a third party to scrape competitor websites and present the data each week
• Order or oversee the ordering of stock for pet medicines and ensure availability is as close to full as possible, working with the data team and Director of Veterinary Operations to ensure reporting is in place to support and measure this
• Agree, own and deliver the trading P&L for pet medicines (buying margin, gross margin, rebates and retros, marketing support)
• Where appropriate and legal, build and execute a promotional/activity plan with suppliers that drives revenue and cash margin, in conjunction with the marketing team and merchandising team
• Build and agree a cohesive strategy for stock hold and supply of pet medicines including consideration of drop ship opportunities to minimise cube and stock holding value, whilst maximising choice and revenue

Senior Category Manager – Pet

Supply Chain

• Placing orders with manufacturers and suppliers
• Proactively follow up on purchase orders with Suppliers/Manufacturers
• Take the lead for the investigation of any stock related complaints, putting in place a clear, measurable and deliverable action plan to prevent repeat issues, and improve service to our customers
• Implement and drive improvement plans through to completion, that improve availability and service, improve team routines and ways of working and reduce stock holding
• Work with wholesalers and manufacturers to understand availability issues, likely restock dates and duration of supply issues
• Build and maintain strong working relationships with internal stakeholders to align supply plans with business needs