Pharmacy2U Ltd

Machine Learning Engineer

• Design and operate CI/CD pipelines for ML models and LLM prompt‑flows, covering build, test, validation, deployment, and rollback
• Own model registration and promotion across environments, ensuring traceability, governance, and auditability
• Implement safe deployment strategies (e.g. blue/green, canary, champion/challenger)
• Package and deploy containerised inference services and batch pipelines, ensuring repeatability and rapid rollback
• Run ML and LLM services as production‑grade systems, defining SLOs/SLIs, dashboards, and alerting
• Lead incident response for runtime issues, including triage, mitigation, recovery, and post‑incident reviews
• Develop and maintain operational runbooks covering restart, rollback, secret rotation, and safe‑mode scenarios
• Improve service resilience and reduce MTTR through automation (e.g. self‑healing, retries, fallbacks, circuit breakers)
• Implement monitoring for availability, latency, errors, resource usage, and job performance
• Monitor data quality including freshness, volume, completeness, schema drift, and distribution changes
• Monitor model performance, including drift and prediction distribution shifts, and track accuracy where labels exist
• Instrument LLM services for token usage, latency, and safety signals, with clear visibility into cost, quotas, and risks
• Manage prompts and workflows as code, including versioning, code reviews, and automated regression testing
• Own production configuration for LLM deployments, including model updates, limits, and safeguards
• Partner with Data Science and Security to ensure robust safety practices, including PII protection and prompt‑injection testing
• Implement secure access controls, identity management, and secrets handling aligned to best practice
• Support production readiness through documentation, monitoring plans, cost models, and audit evidence
• Ensure all changes follow structured governance, with clear traceability and reproducibility

ML Ops Engineer

Affiliate Manager

• Design and develop engaging e-learning modules and online courses, applying instructional design theories to create content that enhances learner retention, onboarding and engagement.
• Use the LMS to upload, organise, and maintain various forms of learning materials, including multimedia elements like videos, graphics, and interactive tools.
• Conduct learning needs assessments to determine learning objectives and identify content requirements with our business areas.
• Configure and troubleshoot the LMS platform, resolving technical issues, rebuild existing material and reports and ensuring the system runs smoothly.
• Provide technical support and guidance to both instructors and learners on using the LMS effectively.
• Assist with the monitoring of system performance and user progress, generating reports on completion rates and course effectiveness.
• Work closely with our business area experts, and stakeholders to develop high-quality learning solutions.
• Use our internal intranet to upload, organise, and maintain various forms of learning and information materials, including multimedia elements like videos, graphics, and interactive tools.
• Stay updated on the latest e-learning trends and technologies, incorporating feedback and performance data to continuously improve learning offerings.

Senior Digital Learning Partner

Accountant

• Design, maintain and enhance detailed financial models to accurately forecast business performance, providing clear variance analysis and commentary to budget holders
• Drive continuous improvements in financial reporting, analysis and forecasting processes to support business performance
• Develop a comprehensive understanding of key business drivers, tracking performance and assessing their impact on financial outcomes
• Analyse trends and performance data, providing actionable insights and recommendations to stakeholders to support growth and profitability
• Partner with stakeholders and budget owners across the business to provide real-time financial insights and support decision-making
• Support commercial tenders, projects and new initiatives through robust financial modelling, cost analysis and scenario planning
• Build strong working relationships across the organisation, including regular interaction with the Senior Leadership Team
• Support the Commercial Finance Manager and Finance Director with ad-hoc analysis, reporting and strategic initiatives
• Ensure accuracy and integrity of financial data, contributing to effective financial governance and decision-making

Commercial Accountant

Ecommerce

• Deliver effective online merchandising across categories and propositions using the BigCommerce platform
• Maintain website taxonomy, navigation structures, and onsite search functionality
• Ensure accurate product setup, including attributes and supporting data
• Manage and optimise promotional activity to support trading performance
• Improve PDPs and PLPs to enhance user experience and conversion
• Use data insights to implement personalisation, cross-sell and upsell strategies
• Collaborate with commercial teams to ensure product availability and high-quality content
• Partner with digital marketing teams to optimise landing pages and campaign performance
• Monitor and improve key ecommerce metrics (e.g. conversion, add-to-basket, checkout journey)
• Manage and publish website content using CMS tools and support search optimisation activities

Ecommerce Category Merchandiser

Customer Support

• Deliver a discreet, responsive, and efficient service to patients.
• Prioritize patient safety and uphold the highest standards of care.
• Collaborate as part of a fast-paced, high-energy team.
• Manage high volumes of patient inquiries with accuracy and empathy.
• Confidently engage with patients over the phone, focusing on first-contact resolution.
• Use the secure internal messaging system as the primary communication tool for patient responses.
• Operate the bespoke Online Doctor OPMS system to accurately flag calls and messages, ensuring precise data collection.
• Allocate lab test results to patients and assist them in arranging relevant treatments as needed.
• Coordinate with pharmacies, labs, and GP surgeries to support patient care.
• Report and address any operational or service-related issues impacting patient satisfaction.
• Investigate and resolve complaints received via multiple channels, including secure messaging.
• Oversee patient identity verification checks through an external partner.
• Follow policies and procedures related to NHS partnerships.
• Serve as the 'voice of the customer' in business projects and expansion initiatives.
• Work cross-functionally with various departments to represent Online Doctor.
• Triage calls to other business areas as appropriate.

Customer Support Advisor – FTC, 12 months

Project Manager

• Support the development of project plans, schedules, and timelines
• Coordinate project activities across technical teams
• Track milestones and deliverables to ensure progress remains on plan
• Monitor delivery and escalate risks or delays as needed
• Maintain accurate project documentation and records
• Act as a central point of communication across project teams
• Schedule and facilitate project meetings and checkpoints
• Prepare agendas and capture clear, actionable meeting notes
• Provide regular status updates to stakeholders
• Support effective communication between technical and non‑technical teams
• Maintain project plans, reports, and dashboards
• Support tracking of budgets, timelines, and resource allocation
• Contribute to weekly and monthly project status reporting
• Ensure documentation is accurate, accessible, and up to date
• Support compliance, governance, and audit requirements
• Identify potential risks and issues early
• Track and document risks within project frameworks
• Support mitigation and resolution planning
• Monitor progress of issue resolution
• Coordinate resources and support task allocation
• Manage project schedules and calendars
• Support procurement and vendor coordination via the Technology PMO
• Maintain and update project management tools (e.g. Jira, Asana)

Project Coordinator

Customer Success Manager

• Coordinate end‑to‑end onboarding activity for clinics and clients, ensuring all steps are tracked, completed, and delivered on time
• Act as the primary point of contact for onboarding queries, providing a responsive and professional experience
• Manage onboarding workflows, including documentation, data collection, and checklist completion
• Schedule and coordinate onboarding calls, training sessions, and follow‑ups with internal and external stakeholders
• Maintain accurate records and trackers for onboarding progress, status, and key milestones
• Support the Business Engagement Manager with client relationships and onboarding pipelines
• Ensure all required documentation is complete, accurate, and stored appropriately for audit and governance purposes
• Proactively identify delays or gaps in onboarding activity and follow up to keep progress on track
• Support communication and engagement plans, ensuring clinics and clients remain well‑informed throughout the process
• Prepare regular updates and summaries on onboarding progress for internal stakeholders
• Contribute to the continuous improvement of onboarding processes, templates, and tools

Customer Success Lead

QA Engineer

• Owning quality for complex or high‑risk product areas, making decisions on approach, coverage, and tooling
• Writing, maintaining, and reviewing automation independently and to a high standard
• Contributing to test coverage across UI, API, and integration layers, applying tests at the appropriate level
• Leading manual and exploratory testing on complex or high‑risk features where automation is not suitable or where capacity requires it
• Investigating issues across services, environments, and teams when failures occur in unfamiliar or complex ways
• Shaping acceptance criteria during refinement and identifying risk before development begins
• Coaching QA Engineers and Associates through technical pairing, code reviews, and constructive feedback
• Contributing to shared standards, templates, and ways of working, and influencing how quality is delivered across engineering
• Reviewing pull requests for testability and coverage quality, not just the presence of tests
• Bringing well‑informed perspectives on emerging testing approaches and applying them with sound judgement

Senior QA Engineer

SDET

• Designing and implementing automation frameworks across web, mobile, app, and API layers, including the architecture, tooling, and patterns squads build upon
• Building and evolving performance testing practices using k6 to help teams understand system behaviour under load
• Defining coding standards, contribution guidelines, and reusable patterns that make automated tests easier to write and maintain
• Integrating automation and quality checks into CI/CD pipelines and embedding quality practices into day‑to‑day squad workflows
• Exploring and introducing AI‑assisted testing and development approaches (such as Copilot or AI agents) where they meaningfully improve test development, debugging, or engineering productivity
• Partnering with engineering teams to support strong unit and integration testing practices, while ensuring end‑to‑end journeys and critical patient flows are well covered
• Introducing accessibility testing practices and automated accessibility checks into testing workflows
• Influencing how quality is measured in production through observability, monitoring, and meaningful release health signals
• Investigating complex issues across services, integrations, and environments using logs, monitoring, and debugging tools
• Providing technical mentorship to QA Engineers and developers adopting modern testing practices
• Helping shape quality gates and automated feedback loops that provide fast, reliable confidence without slowing delivery
• Contributing actively to the QA Guild and Communities of Practice, sharing knowledge and supporting growth across the wider engineering function
• Translating complex technical context into clear, accessible language for non‑technical leadership and contributing to capability and investment discussions alongside QA leadership

Principal QA Test Engineer

Full-stack Engineer

• Work as part of a team of 5–10 software engineers to develop a new and improved single‑platform solution
• Develop components for use by key stakeholders across the business, supporting scoping activities and understanding requirements provided by the product function
• Leverage AI tooling such as GitHub Copilot and large language models to enhance delivery capability
• Contribute to the transition to the strategic technology stack and support the migration away from legacy applications
• Review and help shape the technical direction of products through code reviews, suggesting improvements and supporting the development of junior engineers