Pharmacy2U Ltd

Machine Learning Engineer

• Design and operate CI/CD pipelines for ML models and LLM prompt‑flows, covering build, test, validation, deployment, and rollback
• Own model registration and promotion across environments, ensuring traceability, governance, and auditability
• Implement safe deployment strategies (e.g. blue/green, canary, champion/challenger)
• Package and deploy containerised inference services and batch pipelines, ensuring repeatability and rapid rollback
• Run ML and LLM services as production‑grade systems, defining SLOs/SLIs, dashboards, and alerting
• Lead incident response for runtime issues, including triage, mitigation, recovery, and post‑incident reviews
• Develop and maintain operational runbooks covering restart, rollback, secret rotation, and safe‑mode scenarios
• Improve service resilience and reduce MTTR through automation (e.g. self‑healing, retries, fallbacks, circuit breakers)
• Implement monitoring for availability, latency, errors, resource usage, and job performance
• Monitor data quality including freshness, volume, completeness, schema drift, and distribution changes
• Monitor model performance, including drift and prediction distribution shifts, and track accuracy where labels exist
• Instrument LLM services for token usage, latency, and safety signals, with clear visibility into cost, quotas, and risks
• Manage prompts and workflows as code, including versioning, code reviews, and automated regression testing
• Own production configuration for LLM deployments, including model updates, limits, and safeguards
• Partner with Data Science and Security to ensure robust safety practices, including PII protection and prompt‑injection testing
• Implement secure access controls, identity management, and secrets handling aligned to best practice
• Support production readiness through documentation, monitoring plans, cost models, and audit evidence
• Ensure all changes follow structured governance, with clear traceability and reproducibility

Machine Learning Operations Engineer

SDET

• Designing and executing manual and exploratory tests across web and mobile platforms
• Testing APIs and integrations to ensure services interact correctly and data flows reliably across systems
• Creating and maintaining test cases, test plans and supporting documentation to ensure strong coverage of functional requirements
• Investigating issues, raising defects clearly in Jira and working closely with engineers to support resolution
• Collaborating with developers and product managers in Agile squads to identify risks early and improve quality throughout the development process
• Supporting regression and release testing to help ensure stable deployments
• Contributing to automation testing and supporting the continued adoption of modern testing practices

QA Test Engineer

Manager

• Partner with the Service Operations Manager to establish and maintain SLAs across the Service Desk
• Continuously identify and implement improvements to problem and incident processes, supported by data and reporting
• Own service incidents and incident processes, working closely with Service Operations and Service Desk teams
• Support the IT Service team through training, coaching, and mentoring in problem and incident management
• Monitor Service Desk activity to ensure incidents are actively managed and communicated to a high standard
• Ensure all P1 and P2 incidents are managed effectively and resolved within SLA
• Collaborate with the Service Transition team to ensure new services and projects are onboarded with clear incident management processes
• Adhere to all legal, ethical, professional, and company standards
• Work cross‑functionally with teams including customer service, purchasing, operations, and pharmacists
• Contribute to a positive, collaborative, and engaging workplace environment

Incident & Problem Manager

Support Engineer

• Provide first and second-line support for a range of internal and customer-facing business applications.
• Diagnose and resolve application, hardware and system issues, escalating where appropriate.
• Monitor application performance, availability and security to ensure a seamless user experience.
• Work closely with internal IT teams, developers and third-party suppliers to resolve incidents and drive improvements.
• Create and maintain technical documentation, support processes and knowledge base articles.
• Deliver user training and provide guidance to colleagues across the business.
• Support software upgrades, application deployments and system enhancements.
• Participate in incident management activities, ensuring service levels and key performance indicators are achieved.
• Identify opportunities to improve processes, efficiencies and user experiences.
• Contribute to projects involving new applications, integrations and technology enhancements.
• Build strong relationships with teams across Customer Services, Operations, Purchasing and Pharmacy.
• Help foster a positive, collaborative and friendly team culture.

IT Support Engineer

Paralegal

• Draft, review and negotiate a range of commercial and technology-related agreements, including NDAs, software licences, consultancy agreements, supplier contracts and terms & conditions
• Manage contracts from initial instruction through to execution and post-completion governance
• Maintain legal systems, contract databases, DocuSign and legal matter management platforms
• Support contract approval processes, template development and legal governance activities
• Conduct legal research and assist with legal advice, documentation and business stakeholder support
• Support the Group and its subsidiary companies with company secretarial and corporate governance activities
• Maintain statutory records, governance documentation and entity management records
• Assist with board and shareholder meetings, corporate approvals, resolutions and Companies House filings
• Support the continuous improvement of governance policies, procedures and frameworks
• Support anti-bribery, anti-corruption and modern slavery initiatives
• Assist with the Group’s Code of Conduct and Ethics programme
• Maintain legal and governance records including the legal risk register
• Assist with internal audits, external auditor requests and regulatory enquiries
• Act as a trusted legal and governance contact for business units and subsidiary companies across the Group
• Support strategic projects, partnerships, corporate transactions and business initiatives
• Prepare reports, summaries and guidance to support informed decision-making
• Assist the legal and governance team in protecting and advancing the interests of the Group

Corporate & Commercial Paralegal – In-house

QA Engineer

• Working as part of an Agile delivery team, supporting the testing of new and existing features
• Learning how to analyse requirements and understand how systems should behave
• Executing manual and exploratory tests across web and mobile applications
• Logging defects clearly and accurately using tools such as Jira
• Supporting regression testing ahead of releases
• Working closely with developers and senior QA colleagues to understand issues and solutions
• Gradually learning automation testing concepts and tools as experience grows

QA Analyst

Assistant

• Support the dispensing of prescriptions within a busy, deadline-driven environment.
• Ensure prescriptions are dispensed accurately and within agreed service levels.
• Assist the Clinical team with day-to-day dispensing activities.
• Take ownership of prescription labelling and accuracy.
• Follow all Pharmacy2U dispensing procedures and quality standards.
• Work collaboratively with Customer Services, Purchasing, Operations and Pharmacists.
• Meet individual and team productivity targets.
• Maintain compliance with all legal, ethical and professional pharmacy standards.
• Help create a positive, supportive and enjoyable team environment.
• Always put patient safety and quality first.

Dispensing Assistant

• Coordinate the end-to-end promotional administration process, ensuring all promotional activity is accurate, on time and fully maintained
• Manage the setup of new products, coordinating New Line Forms, product imagery and product information to ensure timely launches
• Maintain the product price file via the online system, ensuring all price changes and updates are accurately implemented in line with commercial requirements
• Build strong relationships with suppliers, managing day-to-day communications and supporting delivery of the commercial trading calendar
• Maintain accurate and engaging product content, delivering a best-in-class online shopping experience, with the Merchandising team
• Monitor competitor activity, pricing and market trends, sharing insights to support commercial decision-making
• Produce reports and commercial analysis to support trading performance and category decisions
• Effectively prioritise and manage multiple tasks, building strong relationships and collaborating across cross-functional teams
• Respond promptly to Customer Services queries, meeting agreed Service Level Agreements (SLAs)

Buying Assistant

Technician

• To work within our Digital Health Services Team to provide stages 2 and 3 of DMS
• To conduct Pharmacy Contraception Service consultations, following full training.
• Be in contact with our patients daily on the phone, always ensuring patient focus
• To provide administrative support for NMS (New Medicine Service), DMS and PCS (Pharmacy Contraceptive Service) and any other requirements for the business
• Adhere to all legal, ethical, professional and company requirements
• Working within a high-volume environment
• Meeting set targets for individuals and team to meet business targets
• Working with key teams across the business (customer service, purchasing, operations & pharmacists
• Ensuring that the workplace remains fun, relaxed and friendly.

Accuracy Checking Technician

• Take ownership of delivering high‑impact infrastructure projects and business‑critical initiatives, shaping a forward‑thinking roadmap that drives the continuous evolution of P2U infrastructure across all regions.
• Develop and deliver clear, results‑focused plans for strategic programs, working collaboratively with Service Operations to ensure every initiative supports meaningful service improvement and strengthens operational excellence.

Delivery Manager

• Coordinate end-to-end bid and tender submissions, ensuring timely and compliant delivery
• Identify and track relevant procurement, tender and partnership opportunities
• Draft, compile and maintain high-quality bid responses, presentations and supporting materials
• Manage timelines, internal inputs and submission processes to meet deadlines
• Coordinate clarification questions, follow-ups and procurement communications
• Collaborate with cross-functional teams to gather information and ensure accurate, aligned responses
• Support service design, operational proposals and implementation planning for new opportunities
• Participate in client interactions, including meetings, briefings and onboarding activities
• Maintain bid documentation, libraries, reporting and tracking, including outcomes and performance insights
• Contribute to continuous improvement of bid processes, templates and governance practices
• Build and maintain effective internal stakeholder relationships to improve response quality and efficiency

Strategic Proposals Manager

ML Ops Engineer

Affiliate Manager

• Design and develop engaging e-learning modules and online courses, applying instructional design theories to create content that enhances learner retention, onboarding and engagement.
• Use the LMS to upload, organise, and maintain various forms of learning materials, including multimedia elements like videos, graphics, and interactive tools.
• Conduct learning needs assessments to determine learning objectives and identify content requirements with our business areas.
• Configure and troubleshoot the LMS platform, resolving technical issues, rebuild existing material and reports and ensuring the system runs smoothly.
• Provide technical support and guidance to both instructors and learners on using the LMS effectively.
• Assist with the monitoring of system performance and user progress, generating reports on completion rates and course effectiveness.
• Work closely with our business area experts, and stakeholders to develop high-quality learning solutions.
• Use our internal intranet to upload, organise, and maintain various forms of learning and information materials, including multimedia elements like videos, graphics, and interactive tools.
• Stay updated on the latest e-learning trends and technologies, incorporating feedback and performance data to continuously improve learning offerings.