Perk

Implementation Specialist

• Lead mid-complexity onboarding projects for SMB Travel & Spend customers, primarily in French-speaking regions, ensuring structured, efficient, and customer-focused delivery.
• Drive adoption and activation by applying change management and financial understanding to help customers realise value quickly.
• Configure Travel & Spend setups, including policies, standard workflows, approval flows, and per diems.
• Coordinate stakeholders across finance, HR, IT, and travel management to ensure alignment and clarity on objectives.
• Support ERP integrations such as Spend Export File, DATEV, and Xero, troubleshooting as needed to ensure smooth operations (no engineering background required, curiosity about technology is key).
• Manage identity and HR integrations through SSO, HRIS, and SCIM, ensuring seamless technical setup.
• Deliver an exceptional onboarding experience, driving early booking and expense activity and leaving customers confident using the platform.

Senior Implementation Specialist, French Speaking – Travel & Spend

• Lead mid-complexity onboarding projects for SMB Travel & Spend customers, primarily in Spanish-speaking regions, ensuring structured, efficient, and customer-focused delivery.
• Drive adoption and activation by applying change management and financial understanding to help customers realise value quickly.
• Configure Travel & Spend setups, including policies, standard workflows, approval flows, and per diems.
• Coordinate stakeholders across finance, HR, IT, and travel management to ensure alignment and clarity on objectives.
• Support ERP integrations such as Spend Export File, DATEV, and Xero, troubleshooting as needed to ensure smooth operations (no engineering background required, curiosity about technology is key).
• Manage identity and HR integrations through SSO, HRIS, and SCIM, ensuring seamless technical setup.
• Deliver an exceptional onboarding experience, driving early booking and expense activity and leaving customers confident using the platform.

Senior Implementation Specialist – Travel & Spend

QA Engineer

• Monitor QA performance across outsourced vendor hubs and identify trends, gaps, and improvement opportunities.
• Analyze data from multiple sources to pinpoint areas for process enhancements, training, or operational improvements.
• Track quality metrics, ensuring alignment with internal standards and providing actionable insights to leadership.
• Deliver quality training and support to QA Specialists, Team Leaders, and key vendor staff to align them with Perk’s quality standards.
• Organize calibration sessions to maintain scoring consistency and alignment across vendor teams.
• Serve as a subject matter expert, offering guidance to vendor teams and internal stakeholders on QA best practices.
• Identify and resolve quality-related issues across outsourced vendors to ensure adherence to internal QA processes.
• Collaborate with cross-functional teams, including CX, Operations, Training, and other CI teams, to implement improvements and optimise the QA process and agents' performance across the network, regardless of the language.
• Represent QA in weekly business reviews, communicating key outcomes and insights to stakeholders.
• Build and maintain QA scorecards, dashboards, and reports to track vendor performance and highlight trends.
• Stay up to date with industry best practices and trends to continuously enhance QA processes across global hubs.

Senior Quality Assurance Specialist – English Speaker

Marketing

• Develop and execute the North America field marketing strategy aligned with marketing and sales objectives, and in close collaboration with the European field marketing teams.
• Build and deliver the local marketing plan focusing on regional brand awareness, demand generation and customer advocacy.
• Forecast and track pipeline performance against quarterly and annual goals, identifying and troubleshooting data gaps and inconsistencies and partnering closely with the regional SDR teams to drive quality pipeline.
• Identify opportunities to optimize budget allocation and maximize ROI.
• Encourage a culture of experimentation to drive innovation across marketing channels, keeping the company at the forefront of industry trends.
• Orchestrate and optimize integrated marketing campaigns, including digital, events, and ABM initiatives.
• Collaborate with the integrated marketing team to localize global content strategies.
• Plan and execute high-impact industry events, conferences, and customer-focused Experiences, with a small team.
• Work with the growth marketing team on localised, targeted, conversion-focused campaigns.
• Leverage advanced digital marketing channels such as paid media, content marketing, SEO, and email to create high-performing campaigns.
• Act as the key liaison between marketing and leadership in North America, ensuring alignment and collaboration to achieve revenue targets.
• Be part of the extended leadership team in North America, helping influence decision making and outcomes.
• Lead the marketing partnership with the SDR organization to optimize handoffs and pipeline performance.
• Maintain pipeline accountability by tracking and analyzing performance against shared objectives.
• Build a high-performing marketing team, fostering a culture of collaboration and accountability.
• Be open, honest and transparent about regional challenges and opportunities, immersing yourself deeply into competitive and market insights
• Be known as the single voice of marketing in the region, with a primary responsibility for field marketing and pipeline generation, but a secondary responsibility of being a dot connector for all marketing activations in NAM.

Director, Field Marketing – North America

Account Manager

• Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.
• Move beyond transactional support to gain a deep understanding of your customers’ business goals. You will ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.
• Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.
• Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.
• Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
• Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.
• Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.

Senior SMB Account Manager

• Strategic Portfolio Ownership: Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.
• Consultative Growth: Move beyond transactional support to gain a deep understanding of your customers’ business goals. You will ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.
• Data-Driven Storytelling: Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.
• Product Advocacy: Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.
• Problem-Solving & Strategy: Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
• Cross-Functional Leadership: Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.
• Operational Excellence: Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.

Full-stack Engineer

• Product development in Python/Django and/or React of a travel-related web-based product
• Integrations between our product to 3rd party APIs
• System architecture design, implementation, and testing
• Work in an Agile environment with strong attention to a well-documented code, unit testing, and continuous integration
• Mentoring, coaching, and training other colleagues as a domain expert

Senior Software Engineer

• Lead onboarding projects for SMB/mid-market Travel & Spend customers.
• Apply change management and Finance acumen to consult customers and accelerate their adoption and activation.
• Configure Travel & Spend setups including policies, standard workflows, and standard Per Diems.
• Coordinate stakeholders across finance, HR, IT, and travel management.
• Set up and troubleshoot plug&play ERP integrations (Spend Export File, DateV, Xero).
• Configure and support SSO, HRIS, and SCIM integrations.
• Provide a world-class onboarding journey with early booking and expense activity.

Lead Implementation Specialist, Travel & Spend

Lead Implementation Specialist – Travel & Spend, French

Manager

• Own the end-to-end Real Estate strategy across all Perk offices in Europe and the US.
• Lead office searches, openings, moves, and closures, ensuring alignment with company culture, headcount growth, and operational needs.
• Negotiate leases, renewals, and contracts with landlords, brokers, and property managers, securing favorable terms while protecting Perk’s interests.
• Prepare business cases, including financial models, space utilization analysis, and strategic recommendations for leadership decisions.
• Manage timelines, budgets, and external partners to ensure high-quality execution of all Real Estate projects.
• Align Real Estate decisions with broader Workplace, Finance, and ESG strategies, including sustainability and cost-efficiency goals.
• Oversee the daily operations of our Central Europe hubs, including maintenance, cleaning, security, and other essential services.
• Develop and implement policies, procedures, and best practices to maintain high standards and prevent disruptions.
• Manage vendor relationships, coordinate repairs, renovations, and technical service implementation, ensuring compliance with health & safety and environmental regulations.
• Develop and manage emergency response, business continuity, and health & safety plans across all sites.
• Own Facilities budgets, monitor expenses, and identify cost-saving opportunities.
• Support initiatives that enhance employee experience, including office look & feel, workspace layout, food & beverage offerings, and event collaboration.
• Partner with the Community Experience team to maintain a welcoming and collaborative environment.
• Lead a Workplace Experience Specialist, fostering a culture of ownership, collaboration, and operational excellence.
• Ensure alignment with the Barcelona Workplace Experience Manager and across all hubs for a unified approach.
• Collaborate with senior leadership in hubs to understand priorities, provide updates on projects, and maintain transparent communication.
• Work closely with TechOps, Legal, Finance, and People teams to align on operational and strategic objectives.

Global Real Estate Manager

Director

• Own pricing and packaging end-to-end
• Build toolkits and playbooks for complex deals
• Manage revenue capacity and productivity models
• Drive cross-functional revenue initiatives
• Collaborate with Sales, Finance, and Product

Director, Revenue Initiatives – Pricing, Packaging, Modelling

• Lead end-to-end implementation and onboarding projects, from initiation through go-live and handover, ensuring alignment with customer requirements, timelines, and success criteria.
• Act as the primary point of contact for customers during implementation, maintaining clear, proactive communication and managing expectations throughout the project lifecycle.
• Gather, analyze, and translate customer business requirements into actionable configurations and implementation plans, advising on best practices.
• Configure the Travel & Spend solution, including policies, workflows, standard per diems, and other core settings.
• Drive rapid activation and adoption, enabling early travel bookings and expense activity.
• Coordinate and align stakeholders across finance, travel, HR, IT, and external project managers or partners.
• Set up, test, and troubleshoot plug-and-play ERP integrations (e.g. Spend export files, DATEV, Xero).
• Configure and support SSO, HRIS, and SCIM integrations.
• Identify and mitigate risks, proactively addressing potential challenges to minimize impact on timelines and deliverables.
• Develop and deliver training sessions for end users and customer administrators to ensure a smooth transition and long-term success.
• Ensure rigorous testing and quality assurance to validate functionality, performance, and reliability.
• Deliver a consistently exceptional customer experience throughout the onboarding journey.

Senior Implementation Specialist, Travel & Spend – German Speaker

Consultant

• Lead and manage the technical work stream of Perk implementation projects with customers' existing systems.
• Ensure alignment with client requirements on technical work stream.
• Provide expert guidance on integrating Perk with enterprise systems, including ERP and HR solutions.
• Consultation on our Spend Export File, tailoring its configuration to customer requirements to minimise manual manipulation
• Design, implement, and troubleshoot integrations using APIs and sFTP.
• Debug integration issues to ensure smooth data flow between systems.
• Map and transform data between different systems for synchronisation.
• Work closely with clients to analyse technical requirements.
• Act as the primary technical liaison for customers, providing expertise throughout the implementation.
• Support Implementation Partners where needed (e.g. escalations, technical expertise needed etc.)
• Collaborate with internal teams (Customer Engineering, Professional Services, and Support) to address technical inquiries.
• Improve technical documentation from an implementation perspective, collaborating with the Product Writer.
• Participate in Beta testing of new connectors to ensure seamless integration and functionality.
• Contribute to internal initiatives such as the development of MVPs for new connectors.

Technical Consultant, German Speaker

Revenue Operations

• Provide essential operational support across corporate rate requests
• Manage corporate rate requests, coordinating with Account Management and Implementation teams
• Facilitate loading of rates into the GDS and troubleshoot issues
• Support post-implementation updates, handling technical platform tasks
• Act as central point of contact for internal stakeholders and hotel suppliers
• Ensure data accuracy while contributing feedback to improve team processes and efficiency

Revenue Operations Support

Marketing Operations

• Own end-to-end campaign execution in Marketo, including programme setup, QA, deployment, and reporting.
• Build and optimise automated nurture journeys that move leads through the funnel and accelerate conversion to SQLs and pipeline.
• Manage lead flow and data integrity between Marketo, Salesforce, and other tools in the martech stack.
• Set up and manage webinar programmes, including integrations, automation, and post-event follow-ups.
• Implement and optimise A/B testing, audience segmentation, and personalisation to improve engagement and performance.
• Maintain and evolve lead scoring models to support sales alignment and marketing qualification.
• Collaborate with demand generation, product marketing, and sales teams to deliver integrated, high-impact campaigns.
• Monitor and analyse campaign performance, producing actionable insights and recommendations.
• Support martech evolution, helping evaluate new tools, integrations, and process improvements that scale impact.

Senior Implementation Specialist, French Speaking – Travel & Spend

Senior Implementation Specialist – Travel & Spend

Senior Quality Assurance Specialist – English Speaker

Director, Field Marketing – North America

Senior SMB Account Manager

Senior SMB Account Manager

Senior Software Engineer

Lead Implementation Specialist, Travel & Spend

Lead Implementation Specialist – Travel & Spend, French

Global Real Estate Manager

Director, Revenue Initiatives – Pricing, Packaging, Modelling

Senior Implementation Specialist, Travel & Spend – German Speaker

Technical Consultant, German Speaker

Revenue Operations Support

Marketing Operations Manager