Perk

Customer Support

• Be a trusted partner to Customer Care and Support Functions
• Work closely with our Customer Care and Support Function senior leaders to define, deliver, and embed the people strategy within these areas of Perk.
• Manage and develop a team of People Partners, enabling them to partner global teams that span multiple functions and geographies.
• Define what great looks like by co-creating with business leaders and building with the business to implement better ways of working.
• Partner workforce planning, organisational design and talent development strategies that keep us agile as we grow.
• Shape the employee experience across their teams and help us listen carefully, act on feedback and build a culture that people want to be part of.
• Partner leaders through fast-paced change with empathy and structure.
• Bring a data-driven mindset to everything you do. Use people insights to create and test hypotheses, diagnose challenges or opportunities, track progress and measure impact.

Senior People Partner – Customer Care and Support Functions

Sales Development Rep

• Respond quickly to inbound leads received via our website, chat, email, and marketing campaigns.
• Qualify inbound prospects and schedule consultations with our Account Directors.
• Identify and assess the needs of prospective customers, providing clear information about Perk’s value proposition.
• Contribute to outbound prospecting initiatives alongside core inbound responsibilities.
• Maintain accurate and up-to-date lead records and interactions in Salesforce.
• Develop expert knowledge of the Perk platform to answer prospect questions.
• Collaborate with marketing to improve lead flow and qualification processes.
• Engage in consultative conversations with Office Managers, CFOs, and Travel Managers to understand their challenges and present Perk’s solutions.

SDR, Inbound – UKI, FR

Business Development Rep

• Conduct structured discovery conversations with existing Perk account contacts to uncover current events spend, upcoming programmes and unmet needs.
• Map stakeholder landscapes within accounts, identifying who owns MICE and events budgets, who influences decisions and where Perk Events currently has no footprint.
• Build and maintain an opportunity pipeline sourced entirely from existing Perk accounts, tracked in CRM (Salesforce) with accurate forecasting and data hygiene.
• Proactively identify seasonal triggers (team off-sites, sales kick-offs, client entertainment, awards, product launches) and engage accounts ahead of planning cycles.
• Articulate Perk Events value proposition and MICE capability - venue sourcing, event management, incentive travel, conferencing, etc. - clearly and convincingly to account stakeholders at all levels.
• Qualify and brief events leads internally, ensuring a smooth handover to the Perk Events conversion team with full context on client requirements and expectations.
• Position Perk Events as the natural home for an account's full events calendar, not just individual transactions.
• Build genuine, multi-threaded relationships within accounts, going beyond the day-to-day contact to engage senior decision-makers and budget holders.
• Act as the bridge between existing commercial account relationships and the events/MICE proposition, working closely with Account Managers to ensure joined-up client engagement.
• Own and manage your pipeline in CRM, maintaining accurate stage progression, deal values and qualification.
• Report weekly on activity metrics, pipeline health and pipeline generation against target.
• Share market intelligence and client feedback with the wider Events and Commercial teams to inform product development and go-to-market strategy.

Senior People Partner – Customer Care and Support Functions

SDR, Inbound – UKI, FR

Business Development Representative – Perk Events