Perk

Revenue Operations

• Build and maintain dashboards (Salesforce, Looker/BI tools) to track SDR productivity, conversion, and ramp performance.
• Deliver real-time reporting on SDR activity (SQLs, pipeline contribution, conversion rates, attainment, ramp progress).
• Provide ad-hoc analysis to SDR leadership on campaign performance, regional benchmarks, and tool utilization.
• Surface risks (e.g., underperformance, churn risk in SDR ranks) and recommend corrective actions.
• Track SDR output across OB motions (cold calls, meetings, SQL quality).
• Partner with TLs and Enablement to measure impact of coaching programs.
• Monitor funnel metrics to ensure SQL quality and downstream conversion.
• Provide data to support capacity planning and hiring forecasts (time-to-hire, attrition trends, salary competitiveness).
• Track ramp speed of new SDRs (time-to-first SQL, time-to-target).
• Monitor effectiveness of the new Nursery Program / SDR Academy and share insights with leadership.
• Partner with RevOps to optimize SDR tooling (Gong, SFDC, 6sense, Navattic, Cognism, LinkedIn automation).
• Run pilot analyses on new tools (e.g., auto-diallers) and report ROI.
• Support the creation of hunting dashboards to surface “low-hanging fruit” within portfolios.

Senior Revenue Operations Analyst

Sales Development Rep

• Become a product expert across our entire T&E platform and understand our buying personas' needs and challenges.
• Multi-channel outbound with strategic messaging to prospects within the Mid-Market and Enterprise segments.
• Partner closely with sales and marketing to create and launch targeted outbound campaigns.
• Conduct in-depth qualification calls to thoroughly qualify potential clients, using established criteria to ensure alignment between their business challenges and our solution's value proposition.
• Understand the needs of our target prospects and articulate the value that Perk provides.
• Take ownership of peer enablement initiatives, actively guiding and mentoring new SDRs.

Senior SDR – DACH

DevOps Engineer

• Design, build and maintain scalable, and reliable cloud infrastructure in AWS
• Monitor and manage the performance, reliability, and security of our systems
• Implement, and improve monitoring tools to ensure system health, and availability
• Work with development teams to build, and maintain scalable, resilient and secure applications
• Participate in our on-call rotation, and resolve production issues
• Continuously improve automation, monitoring and deployment processes

Senior Site Reliability Engineer, SRE

Full-stack Engineer

• Product development in **Python/Django** and/or **React** of a travel-related web-based product
• **Integrations** between our product to 3rd party APIs
• System **architecture** design, implementation, and testing
• Work in an **Agile environment** with strong attention to a well-documented code, unit testing, and continuous integration
• Being able to **mentor, coach, and train other colleagues** as a domain expert

Senior Software Engineer

Infrastructure Engineer

• On-Call Support: Provide on-call IT support during EU late night hours (11 PM to 7 AM CET).
• IT and Audio-Visual Support: Address IT and audio-visual issues at all US hubs.
• Infrastructure Projects: Assist in the planning, execution, and monitoring of IT infrastructure projects.
• Collaboration and Reporting: Work closely with the senior IT team and report on support issues, project progress, and any roadblocks encountered.

Junior IT Infrastructure Engineer

Product Designer

• Craft end-to-end user experiences across web and mobile that make managing cards effortless for employees, admins, and finance teams.
• Turn data, customer feedback, and market research into design solutions tailored to the US market.
• Partner with PMs and Engineers to define clear problem statements and design strategies that balance user needs with business goals.
• Work hand-in-hand with developers, researchers, and other stakeholders (like Sales Engineering, Implementation, and Account Managers) to bring ideas to life.
• Advocate for best-in-class usability and accessibility, ensuring every interaction feels intuitive and impactful.

Senior Product Designer – Expenses

Account Manager

• Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queue—delivering clear, timely support across a wide range of low-complexity requests. You’ll troubleshoot issues, lead basic trainings, and ensure every customer feels supported and understood.
• Drive Proactive Retention & Growth: Run churn-prevention and reactivation playbooks for at-risk or inactive accounts. You’ll identify “diamonds in the rough” among unmanaged customers, spot usage signals, and recommend upsell and cross-sell opportunities such as Premium/Pro plans, FlexiPerk, Events/MICE, and more.
• Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothly—bug follow-ups, price discrepancy investigations, charge reconciliations, and internal ticketing. You’ll maintain accurate trackers and collaborate closely with Product, Accounting, and other teams.
• Help Us Scale the AM Function: Through structured workflows, sharp prioritization, and a proactive mindset, you’ll help us deliver faster response times, reduce burnout across the AM team, and create consistent coverage for unmanaged customers.

Account Management Support

Customer Support

• Lead and scale the NAM Customer Care organisation of 400+ both in-house and outsourced professionals.
• Set and achieve performance targets and financial outcomes across all service areas in NAM, directly influencing overall business performance and profitability.
• Together with the Senior Directors of Global Operations, Operational Excellence and Planning and WFM, design and execute the regional customer care strategy aligned with our global goals.
• Take full responsibility for key performance indicators such as response times (SLAs) and customer satisfaction (CSAT) scores of the North America region, and ensure continuous improvement.
• Partner with cross-functional teams (WFM, Operational Excellence, Account Management, Sales, Product) to problem solve, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally.
• Foster a culture of accountability, continuous learning, and data-driven decision making, as well as develop and mentor team members within your organisation.
• Oversee multiple initiatives impacting the North America region, while remaining hands-on, adaptable, and a trusted stakeholder across departments.
• Own key regional KPIs and deliver measurable improvements in:
• Customer Satisfaction (CSAT / NPS)
• Service Level Agreements (SLA)
• Churn
• Employee Engagement & Retention
• Operational Efficiency / Productivity

Director of Customer Care Operations

• Being the leader of up to 12 Sales Development Representatives and managing to success via:
• Overachievement to quarterly targets.
• Weekly 1 to 1s with your team members to ensure continued success in target achievement.
• Monthly development objectives for the sales team.
• Employee performance management.
• Coaching & mentoring a world-class cross-functional team:
• Have a strong focus on constant skill development of the sales team.
• Identify individual and team training needs.
• Assist with the hiring, onboarding, and training of new SDRs.
• Having an in-depth and detailed understanding of TravelPerk products to confidently provide mentorship for your team.
• Working in partnership with other SDR Managers and internal stakeholders to develop educational material, including presentations, sales scripts and relevant product/feature updates.
• Developing specific training sessions based on collected video recordings.
• Designing training courses using gamification, role-playing activities and pitch-simulation.

Sales Development Manager

• Act as the leader of the Account Management team, ensuring their success in achieving targets.
• Conduct weekly 1:1s to track individual progress and provide personalized coaching.
• Set up monthly development objectives to foster professional growth.
• Develop and implement training programs to upskill the team and enhance performance.
• Provide continuous mentorship and feedback, creating a high-performance culture.
• Identify team training needs and onboard new sales professionals.
• Cultivate deep and meaningful relationships with key clients.
• Advocate for the TravelPerk value proposition, ensuring strong adoption and customer satisfaction.
• Act as a trusted advisor to clients, identifying opportunities for improvement and offering tailored solutions.
• Drive customer adoption, retention, renewals, and account expansion through proactive engagement.
• Identify strategic account growth opportunities using data-driven insights.
• Collaborate with cross-functional teams to align sales strategies with market trends.
• Find creative solutions to optimize revenue generation across the team.
• Track team performance against KPIs and take necessary actions for improvement.
• Analyze sales data to identify market trends, challenges, and areas of opportunity.
• Stay updated on industry trends and emerging travel technologies to maintain a competitive edge.
• Contribute to the continuous improvement of internal processes and account management strategies.

Account Management Manager

People Operations

• Reinforce leader-led decisions by co-piloting on ER cases with managers on case approach and each step of ER case management.
• Own day-to-day casework, including Performance management, probation, attendance, behavioural concerns, and policy queries.
• Ensure compliance and maintain accurate and complete documentation for each case.
• Provide data insights and highlight trends or early flags to ensure early intervention can be delivered.
• Ensure efficiency in case management and minimise case timelines from open to resolution as appropriate.
• Partner across the People Team and wider business to ensure smooth alignment and delivery of ER cases.

People Advisor

• Act as the leader of the Account Management team, ensuring their success in achieving targets.
• Conduct weekly 1:1s to track individual progress and provide personalized coaching.
• Set up monthly development objectives to foster professional growth.
• Develop and implement training programs to upskill the team and enhance performance.
• Provide continuous mentorship and feedback, creating a high-performance culture.
• Cultivate deep and meaningful relationships with key clients.
• Advocate for the TravelPerk value proposition, ensuring strong adoption and customer satisfaction.
• Act as a trusted advisor to clients, identifying opportunities for improvement and offering tailored solutions.
• Drive customer adoption, retention, renewals, and account expansion through proactive engagement.
• Identify strategic account growth opportunities using data-driven insights.
• Collaborate with cross-functional teams to align sales strategies with market trends.
• Find creative solutions to optimize revenue generation across the team.
• Track team performance against KPIs and take necessary actions for improvement.
• Analyze sales data to identify market trends, challenges, and areas of opportunity.
• Stay updated on industry trends and emerging travel technologies to maintain a competitive edge.
• Contribute to the continuous improvement of internal processes and account management strategies.

Manager, Account Management

Account Executive

• Own the full sales cycle—from outbound prospecting and booking your own meetings to discovery, demos, negotiation, and close
• Drive pipeline growth through high-volume, high-quality outbound activity across phone, email, and LinkedIn
• Craft personalized, consultative outreach that resonates with prospects across multiple personas, from Office Managers to Finance and HR leaders
• Deliver engaging product demos and presentations, clearly communicating AmTrav’s value and ROI
• Maintain an organized and accurate pipeline in Salesforce, ensuring transparent forecasting and reporting
• Collaborate with marketing, implementation, and account management teams across AmTrav and Perk to ensure seamless handoffs and long-term customer success
• Continuously analyze and refine your prospecting strategy to maximize efficiency and conversion
• Represent the AmTrav brand within the broader Perk Group, sharing best practices and contributing to cross-functional initiatives.

Marketing

• Lead the end-to-end regional marketing strategy for SCEU, translating global marketing programs into high-impact, market-specific programs with the support of central functions
• Measure the effectiveness of field marketing programs and be accountable for regional pipeline generation and revenue impact
• Own and manage the regional marketing budget, ensuring optimal allocation of spend to maximise ROI across all field marketing initiatives and strategic programs
• Serve as the senior marketing advisor to regional and executive GTM leadership - shaping regional priorities, influencing sales strategy and aligning marketing investment with commercial objectives
• Represent the voice of the region into the global marketing organisation and ensure global strategy is successfully translated into market
• Collaborate with the central integrated marketing team, including PMM, content, events, campaigns and digital teams to ensure local execution reflects brand, messaging, and campaign priorities
• Lead regional Account-Based Marketing and work hand-in-hand with the revenue organisation to drive conversion of targeted accounts
• Partner with the Growth team to localise and optimise paid media and performance channels in support of quarterly lead, SQL, and pipeline goals
• Build out a regional partner marketing strategy with the Partnerships leadership team and execute on local campaigns to drive incremental pipeline through our partner network
• Deliver full-funnel execution across:
• Field events and hosted experiences
• ABM and sales-aligned activations
• Localised campaigns and content
• Ecosystem and partner marketing
• Build regional relationships with industry associations, publications, influencers, and strategic partners to increase brand awareness and demand
• Report regularly on marketing performance at both the program and initiative level, surfacing insights and optimisations
• Provide strategic input into quarterly and annual business planning processes, aligning marketing with regional revenue targets, account segments, and sales capacity

Senior Revenue Operations Analyst

Senior SDR – DACH

Senior Site Reliability Engineer, SRE

Senior Software Engineer

Junior IT Infrastructure Engineer

Senior Product Designer – Expenses

Account Management Support

Director of Customer Care Operations

Sales Development Manager

Account Management Manager

People Advisor

Manager, Account Management

People Advisor

Account Executive

Field Marketing Manager