Card Operations Team Manager

Perk

Lead fraud risk strategy for Perk Pay Card Program at Perk, optimizing authorization while minimizing fraud. Collaborate with product and engineering teams, managing card operations specialists.

Posted 6/19/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You will develop the overall fraud risk strategy for the Perk Pay Card Program.
You lead and coordinate all activities around fraud prevention and fraud operations for the Perk pay corporate card program.
You define, implement and monitor risk policies and metrics to optimize authorization approval rates while minimizing fraud rates of our corporate card program.
You work in close collaboration with the Perk product and engineering teams and our partners to implement adequate systems and tools that support these strategies.
You provide reports and insights to stakeholders and partners.
You will lead a team of card operations specialists

Requirements

What you’ll need

You have excellent knowledge of the payment authorization process via a global card network, such as Visa or Mastercard.
You have previous experience in fraud prevention at a card issuer, card network or card payment processor.
You are an expert in fraud prevention policies and systems for credit/debit card payments, preferably corporate credit cards.
Experience working with partner banks and regulators to ensure necessary reporting and requirements are adhered to
You have excellent technical knowledge of instruments for strong customer authentication, payment authorization and fraud rates, such as 3D Secure, Transaction Risk Analysis, Risk Scoring Models, Rule Engines, etc.
Experience of managing a team to meet deadlines and targets, balancing client experience and enforcing controls
Experience in fraud operations, such as dispute management and chargebacks
Excellent communication and problem solving skills.
You are fluent in English; German and other languages are a plus.

Benefits

Comp & perks

Receive competitive compensation and equity ownership in Perk
Rest and recharge with 25 days of annual leave plus bank holidays
Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
Plan for your future with our qualifying earnings company pension plan with Aviva
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Stay savvy with access to a wide variety of discounts and rewards
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud preventionpayment authorization3D SecureTransaction Risk AnalysisRisk Scoring ModelsRule Enginesdispute managementchargebacksrisk policiesauthorization approval rates

Soft Skills

communicationproblem solvingteam managementcollaborationleadershiporganizational skillsclient experiencedeadline managementreportinginsight generation