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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Establish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs.
- Develop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap.
- Guide customers through program setup, configuration and optimisation - helping them adapt the platform with precision and speed to meet their business objectives.
- Where significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
- Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively.
- Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g. adoption data, open technical risks configuration complexity).
- Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
- Stay updated on industry trends and best practices to offer proactive recommendations to customers.
Requirements
What you’ll need- 3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company
- Proven track record of successfully managing customer relationships and delivering technical solutions.
- Strong technical aptitude with the ability to quickly grasp complex technical concepts
- Commercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager.
- Problem-solving skills and the ability to think critically under pressure.
- Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment.
- Fluent in German and English — written and verbal, from technical admin to C-suite.
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience.
- Familiarity with REST APIs, webhooks and SCIM provisioning and ability to explain those concepts to Perk’s largest customers.
- Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or Finance operations.
- Experience in a scale-up or post-acquisition environment where processes and roles are still being defined.
- Additional European language (French, Spanish, Dutch) is a plus.
Benefits
Comp & perks- Receive competitive compensation and equity ownership in Perk.
- Rest and recharge with our generous allocation of vacation days plus public holidays.
- Take control of your physical health with your choice of private healthcare or a gym allowance.
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
- Join our unforgettable Perk events, including our spectacular annual summer party.
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
- Make your money go further with our flexible compensation plan.
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
- Broaden your horizons with up to 20 "Work from Anywhere" days per year.
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
- Let us help you move to one of our hubs with relocation support.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical account managementsolutions engineeringimplementationproject managementREST APIswebhooksSCIM provisioningB2B SaaScustomer relationship managementtechnical solutions
Soft Skills
problem-solvingcritical thinkingcommunicationcommercial awarenessrelationship buildingadaptabilitycustomer feedback integrationtechnical oversightmultitaskingproactive recommendations
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Engineering