Pavago

Customer Support

• Engage with customers primarily via phone, and through email and chat to answer inquiries, resolve issues, and provide product/service information.
• Build and maintain strong, positive relationships by delivering personalized and attentive customer experiences.
• Log and track all customer interactions accurately within the CRM platform (e.g., Salesforce, HubSpot, Zoho).
• Actively listen to customers to identify needs and recommend tailored solutions.
• Promote, upsell, and cross-sell products or services to add value and meet sales targets.
• Follow up with existing clients to encourage repeat business, maintain retention, and strengthen customer loyalty.
• Maintain up-to-date records of customer interactions and sales activities and generate CRM reports to track progress.
• Use communication and productivity tools such as Slack, Microsoft Teams, Gmail/Outlook, and Google Workspace.
• Participate in team meetings, training sessions, and performance reviews.
• Balance customer service with sales activities, outreach, and lead follow-up during US business hours.

Customer Service Sales Representative

Supply Chain

• Full-Time, Remote Logistics Coordinator role at Pavago focused on backend post-booking operations
• Coordinate logistical aspects of shipments post-booking, track and communicate shipment details
• Support backend tasks including documentation, data entry, and coordination with shipping partners
• Liaise with sales personnel and stakeholders to resolve logistical concerns
• Oversee shipment tracking, issue resolution, and maintain accurate records
• Generate reports on operational performance and shipment status for continuous improvement
• Typical day: review shipment status, coordinate partners, communicate with sales, handle documentation and reporting
• Interview process: initial phone call, 30-minute video interview, final team interview, background checks
• Application: submit resume and cover letter detailing relevant experience

Logistics Coordinator

Sales

• Remote Sales Assistant for Pavago, supporting the real estate client by following up with leads, coordinating appointments, and ensuring accurate CRM documentation.
• Manage client communications via phone and email; coordinate with Sales Representatives and Acquisition team.
• Update CRM, schedule inspections, and ensure contracts/documents (e.g., DocuSign) are processed properly.
• Provide ongoing administrative support to the sales team and maintain client relationships.

Sales Assistant

Marketing

• Location: Remote
• Position Type: Full-Time
• Working Hours: US Hours
• We are seeking a highly motivated Inbound Marketing & Lead Generation Specialist for our client to consistently deliver qualified leads through email campaigns, AI-driven content, and community engagement. This role is hands-on and performance-driven: you’ll be responsible for creating campaigns, engaging directly with prospects, and ensuring your work directly translates into new leads for our business.
• In short: You’ll be measured by how many quality leads you generate. Every email, post, or conversation should move prospects closer to becoming customers.
• Email Marketing & Automation: Build, launch, and optimize email drip/trickle campaigns to move prospects through the buyer journey. Segment audiences, personalize messaging, and A/B test subject lines/content for maximum conversions. Monitor open rates, CTRs, and conversions to improve campaign performance.
• Content Creation & Strategy: Use AI tools (e.g., ChatGPT, Jasper) to create local, relevant blogs, articles, and social posts tailored to target audiences. Develop and manage content calendars aligned with lead generation goals. Optimize all content for SEO and conversions to increase inbound traffic and visibility.
• Community & Social Media Engagement: Actively engage in Facebook Groups, Marketplace, Instagram, and other communities to generate leads. Start conversations, respond to inquiries, and move prospects from engagement to lead status. Stay current with platform trends and adjust strategies to maximize reach and conversions.
• Lead Generation & Reporting: Maintain an unwavering focus on lead generation as the top priority. Track all activities against lead metrics (leads generated, conversion rates, cost per lead). Provide regular reports and insights to optimize campaigns. Collaborate with the sales team for a smooth handoff of qualified leads.
• What We’re Looking For: Proven experience in inbound marketing, lead generation, or social media engagement. Strong ability to design and run email drip campaigns that convert. Hands-on experience with AI tools for content creation. Direct experience engaging with prospects in Facebook Groups, Marketplace, Instagram, or similar platforms. Solid understanding of SEO, buyer personas, and conversion funnels. Results-driven mindset with a history of meeting or exceeding lead-generation targets. Excellent written and verbal communication skills (English proficiency required).
• Interview Process: Application Review – Our team will review your application. Initial Screening Interview – A short video call to discuss your experience, skills, and interest in the role. Practical Task – A short assignment to evaluate hands-on skills. Final Interview – A deeper conversation with our client to assess culture fit and alignment with lead-generation goals. Offer – If successful, you’ll receive an offer to join their team!
• How to Apply: If you’re excited about driving real results through inbound marketing and lead generation, we’d love to hear from you. Apply Now

Inbound Marketing Specialist

• Job Title: Sales Assistant
• Position Type: Full-Time
• Working Hours: U.S. Hours
• About Pavago
• Pavago is hiring a Sales Assistant for one of our clients in the real estate industry. In this role, you’ll support the sales process by reaching out to clients, confirming details, scheduling appointments, and ensuring that all information is accurately documented in the CRM. This is not a sales role it is focused on follow-ups, coordination, and administrative support to make the sales process smoother.
• Responsibilities: Client Communication; Appointment Coordination; Sales Support; CRM & Documentation; Administrative Support; Follow-Up & Client Care
• What Makes you a Strong Candidate: Excellent Communicator; Organized & Detail-Oriented; Tech-Savvy; Process-Driven; Patient & Empathetic; Team-Oriented
• Interview Process: Initial Phone Call – Brief conversation to discuss your background and interest; Video Interview – In-depth discussion about your experience and communication skills; Practical Task – A short scenario-based exercise; Final Interview – Meeting with the client to align expectations and values; Background Check – Verification of past experience and references.
• Ready To Apply ?: If you’re detail-oriented, professional, and enjoy supporting others, we’d love to hear from you. Apply today to join a collaborative team and make an impact in the real estate industry.

• Inbound Marketing & Lead Generation Specialist for our client to consistently deliver qualified leads through email campaigns, AI-driven content, and community engagement. This role is hands-on and performance-driven: you’ll be responsible for creating campaigns, engaging directly with prospects, and ensuring your work directly translates into new leads for our business.
• You’ll be measured by how many quality leads you generate. Every email, post, or conversation should move prospects closer to becoming customers.
• Email Marketing & Automation: Build, launch, and optimize email drip/trickle campaigns to move prospects through the buyer journey.
• Segment audiences, personalize messaging, and A/B test subject lines/content for maximum conversions.
• Monitor open rates, CTRs, and conversions to improve campaign performance.
• Content Creation & Strategy: Use AI tools (e.g., ChatGPT, Jasper) to create local, relevant blogs, articles, and social posts tailored to target audiences.
• Develop and manage content calendars aligned with lead generation goals.
• Optimize all content for SEO and conversions to increase inbound traffic and visibility.
• Community & Social Media Engagement: Actively engage in Facebook Groups, Marketplace, Instagram, and other communities to generate leads.
• Start conversations, respond to inquiries, and move prospects from engagement to lead status.
• Stay current with platform trends and adjust strategies to maximize reach and conversions.
• Lead Generation & Reporting: Maintain an unwavering focus on lead generation as the top priority.
• Track all activities against lead metrics (leads generated, conversion rates, cost per lead).
• Provide regular reports and insights to optimize campaigns.
• Collaborate with the sales team for a smooth handoff of qualified leads.

• Reach out to clients who have submitted information to confirm details and answer basic questions.
• Provide professional support by phone, email, or voice follow-ups.
• Schedule meetings between clients and sales representatives.
• Confirm availability for inspections, calls, or next steps.
• Ensure smooth handoffs between Sales Associates and Acquisition team members.
• Assist with client onboarding by setting clear expectations for next steps.
• Update and maintain accurate client information in the CRM system.
• Track all interactions, appointments, and follow-ups in real time.
• Provide ongoing assistance to the sales team with ad hoc tasks.
• Ensure all contracts and documents are processed accurately (e.g., DocuSign).
• Conduct friendly, professional follow-ups with clients to ensure engagement.
• Support existing clients as needed to maintain positive relationships.

Administration

• Prepare, review, and manage contracts, agreements, and related documents.
• Ensure all documentation complies with company policies and standards.
• Maintain accurate records and organize contract files for easy access and reporting.
• Liaise with internal teams to gather information, track contract progress, and ensure timely execution.
• Assist with general administrative tasks, including document management and data entry.
• Communicate with clients and vendors professionally and clearly regarding contracts and agreements.
• Support management with ad hoc administrative projects.

Contracts Administrator

Onboarding Specialist

• Job Title: Client Onboarding Specialist
• Position Type: Full-Time, Remote
• Working Hours: US Hours
• About Pavago: At Pavago, we’re currently hiring on behalf of one of our clients for a Client Onboarding Specialist role focused on HubSpot strategy, client communication, and implementation oversight.
• Responsibilities: Client Onboarding & Strategy Development; Project Management & Execution; Client Communication & Reporting
• What Makes You a Perfect Fit: ...
• Required Experience & Skills: …
• Typical Day: You’ll start your day by reviewing current project statuses, client feedback, and task assignments in Teamwork. Then, you may jump on a sales call to support a demo or help map a solution. Throughout the day, you’ll check in with clients, monitor project timelines, document strategy updates, and analyze HubSpot data to drive performance reviews. You'll collaborate with internal teams to ensure delivery and close out the day by preparing meeting notes, planning reports, or flagging blockers for follow-up.
• Interview Process: Initial Phone Interview; Final Client Interview; Reference & Background Checks
• Ready to Apply: ...

Client Onboarding Specialist

Manager

• Ownership Liaison & Property Oversight: Act as the communication hub between ownership and property management teams. Track and ensure execution of directives across multifamily and commercial assets. Maintain alignment with the principal’s investment strategy and vision. Communicate with vendors, tenants, and contractors as necessary.
• Daily Operations & Task Management: Manage maintenance tasks, utilities, and vendor coordination. Organize calendars, contacts, and internal communication systems. Maintain order across all internal systems and digital documents.
• Leasing & Property Support: Monitor leasing activity and ensure timely follow-ups. Manage tenant communication and coordinate with leasing teams. Keep rent rolls, lease data, and compliance records up-to-date.
• Maintenance & Vendor Coordination: Schedule, follow up, and ensure completion of work orders and projects. Negotiate service agreements and evaluate vendor performance.
• Financial Oversight & Administrative Support: Track rent collections and assist with accounting reports and delinquencies. Support with audits, insurance renewals, LLC filings, and expense management. Maintain precise records and assist with financial reconciliation.
• Executive Assistance: Manage the principal’s calendar, communications, and meeting logistics. Draft correspondence, organize notes, and follow up on action items. Handle digital mail and maintain streamlined document intake.
• Acquisition & Sales Support: Assist in tracking real estate listings, broker packages, and investment deals. Support in underwriting analysis and initial deal evaluations.
• Tech & Systems Optimization: Maintain digital file systems and streamline internal workflows. Troubleshoot and manage tools such as Buildium, AppFolio, and Google Workspace.

Property Manager

Customer Success Manager

• Serve as the main point of contact for assigned US-based ecommerce clients, fostering strong and lasting relationships.
• Understand client business goals, challenges, and priorities, ensuring strategies align with their vision.
• Conduct regular check-ins via Zoom or Slack to provide updates, gather feedback, and maintain engagement.
• Proactively address client concerns and identify opportunities to enhance service value.
• Monitor account health and take action to ensure high client retention and satisfaction.
• Guide clients through renewals, upsells, and service expansion discussions.
• Oversee delivery of SEO and website service projects in collaboration with internal teams.
• Ensure strategies are executed on time, meet quality standards, and align with client objectives.
• Translate technical SEO and website performance insights into clear, actionable recommendations for clients.
• Work closely with SEO specialists, developers, and content teams to ensure smooth execution of client deliverables.
• Provide internal teams with accurate client feedback, priorities, and timelines.
• Review reports from Google Analytics, Google Search Console, and other tools to understand campaign results.
• Highlight trends, wins, and areas for improvement in a way that clients can easily understand.

Lead Generation

• Paid Advertising Management: Manage and optimize Google Ads and Google Local Services campaigns to maximize ROI.
• Perform A/B testing on ads and landing pages to improve conversion rates.
• Monitor and report on campaign KPIs, such as cost per lead and conversion rates.
• Content & Email Marketing: Create and distribute a monthly email newsletter to a 1,000+ client list.
• Develop, schedule, and post engaging content on Facebook, Instagram, and other relevant platforms.
• Maintain updated customer records and segmented contact lists for targeted outreach.
• Lead Generation Initiatives: Research, identify, and implement new lead generation sources (e.g., local partnerships, referral programs, community events).
• Collaborate with management to create seasonal promotions and special offers.
• Customer Communication & Follow-Up: Answer inbound calls (approx. 5–15 daily) in a friendly and professional manner. Qualify them and set the appointments with the closer.
• Respond promptly to customer inquiries via phone, email, and social media.
• Follow up with potential and past customers to encourage bookings and repeat business.
• Administrative & Campaign Support: Assist in planning and executing marketing campaigns during peak seasons.
• Support the development of efficient processes and systems for lead handling.

Customer Service Sales Representative

Logistics Coordinator

Sales Assistant

Inbound Marketing Specialist

Sales Assistant

Inbound Marketing Specialist

Sales Assistant

Contracts Administrator

Client Onboarding Specialist

Property Manager

Customer Success Manager

Performance Marketing & Lead Generation Specialist