Customer Service Quality Lead, English + Russian/Ukrainian
SIAA
Job Level
JuniorMid-Level
About the role
- Ownership Liaison & Property Oversight: Act as the communication hub between ownership and property management teams. Track and ensure execution of directives across multifamily and commercial assets. Maintain alignment with the principal’s investment strategy and vision. Communicate with vendors, tenants, and contractors as necessary.
- Daily Operations & Task Management: Manage maintenance tasks, utilities, and vendor coordination. Organize calendars, contacts, and internal communication systems. Maintain order across all internal systems and digital documents.
- Leasing & Property Support: Monitor leasing activity and ensure timely follow-ups. Manage tenant communication and coordinate with leasing teams. Keep rent rolls, lease data, and compliance records up-to-date.
- Maintenance & Vendor Coordination: Schedule, follow up, and ensure completion of work orders and projects. Negotiate service agreements and evaluate vendor performance.
- Financial Oversight & Administrative Support: Track rent collections and assist with accounting reports and delinquencies. Support with audits, insurance renewals, LLC filings, and expense management. Maintain precise records and assist with financial reconciliation.
- Executive Assistance: Manage the principal’s calendar, communications, and meeting logistics. Draft correspondence, organize notes, and follow up on action items. Handle digital mail and maintain streamlined document intake.
- Acquisition & Sales Support: Assist in tracking real estate listings, broker packages, and investment deals. Support in underwriting analysis and initial deal evaluations.
- Tech & Systems Optimization: Maintain digital file systems and streamline internal workflows. Troubleshoot and manage tools such as Buildium, AppFolio, and Google Workspace.
Requirements
- 2+ years of experience supporting an executive or managing real estate operations.
- Exceptional written and verbal English communication.
- Strong analytical and financial skills.
- Proficiency with tools such as Buildium, AppFolio, Google Workspace, and Excel.
- Bachelor's Degree in Business, Real Estate, or a related field is a plus
- Familiarity with the San Diego real estate market is a plus.
