Customer Support

• Engage with customers primarily via phone, and through email and chat to answer inquiries, resolve issues, and provide product/service information.
• Build and maintain strong, positive relationships by delivering personalized and attentive customer experiences.
• Log and track all customer interactions accurately within the CRM platform (e.g., Salesforce, HubSpot, Zoho).
• Actively listen to customers to identify needs and recommend tailored solutions.
• Promote, upsell, and cross-sell products or services to add value and meet sales targets.
• Follow up with existing clients to encourage repeat business, maintain retention, and strengthen customer loyalty.
• Maintain up-to-date records of customer interactions and sales activities and generate CRM reports to track progress.
• Use communication and productivity tools such as Slack, Microsoft Teams, Gmail/Outlook, and Google Workspace.
• Participate in team meetings, training sessions, and performance reviews.
• Balance customer service with sales activities, outreach, and lead follow-up during US business hours.

Customer Service Sales Representative

Customer Experience Associate II

Customer Experience Associate IV