Patterson Companies, Inc.

Security Engineer

• Set the technical strategy for the overall architecture, roadmap, and framework used in the security solutions
• Design and document detailed Azure security architectures utilizing services like compute, storage, networking, databases, and application services
• Drive continuous improvement initiatives to optimize performance, cost-effectiveness, and operational efficiency of cloud environments
• Advise key stakeholders and drive the translation of complex business requirements into robust, security-first designs for Azure and multiple-cloud solutions
• Ensure alignment with a well-architected framework while balancing security, performance, and business objectives
• Manage sensitive data cataloging, classification, and labeling strategies.

Principal Security Engineer

Technician

• Install and/or Repair Dental Equipment
• Supports customer needs through responding in a timely and professional manner
• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner
• Builds and maintains customer relationships through follow-up and courteous and approachable interactions
• Understands and conveys information to our customers
• Listens attentively and asks questions when necessary
• Uses general terminology to explain technical aspects of using technology to a non-technical audience
• Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities
• Anticipates problems and customer needs and goes beyond training to find answers
• Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues
• Determines parts, supplies or tools needed to complete service requests
• Manages vehicle inventory and restocks as necessary
• Safety is a primary focus for the Patterson Dental service department

Service Technician

General

• Responsible for the execution and coordination for equipment installation projects
• Partner with field teams to support project coordination, dispatch, and customer communication
• Serve as the liaison between the local branch and corporate customer for equipment projects
• Oversee the sales lifecycle of all assigned Strategic Account equipment sales
• Generate estimates, coordinate equipment orders, manage inventory, installation scheduling, invoicing, and quality assurance
• Provide accurate customer equipment quotes
• Maintain accurate discount pricing matrixes and equipment package configurations
• Identify and resolve pending technical service or equipment field issues
• Support the sales team by managing equipment and service projects
• Follow up with manufacturers on lead times and product availability
• Handle customer calls, acquiring necessary information for service requests
• Process and follow up on equipment financing documentation

Equipment Installation Coordinator

Project Manager

• Oversee large, critical projects from initiation to closure, coordinating with multiple teams.
• Execute standard deliverables like Project Charters, IT estimates, resource plans, stakeholder analysis, project plans, RAID logs, risk mitigation, communication plans, meeting notes, status reports, and project retrospectives.
• Ensure projects meet key business objectives, budgets, and schedules.
• Mentor other project managers, project coordinators, and interns to support professional growth and ensure successful project delivery.
• Collaborate with department managers to ensure the project has appropriate resources to meet timeline and objectives.
• Lead and manage Agile software development projects from concept to completion.

Senior Project Manager

Customer Support

• Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
• Utilize all equipment and resources provided to perform the job at the highest proficiency
• Meet or exceed department performance metrics
• Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
• Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement
• Follow established department processes and procedures
• Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role
• Follow schedule in workforce system(s) utilizing proper time management procedures
• Comply with Company and department policies and standards; performs other duties as assigned

Support Specialist

People Operations

• Aggregate, analyze, and interpret complex data sets to deliver actionable insights that support day-to-day operations, strategic planning, and business performance improvements
• Integrate data from multiple sources and functional areas, ensuring data accuracy, integrity, and consistency to enable reliable reporting and analysis
• Develop and apply AI, statistical models and analytical techniques to identify patterns, trends, and variances, informing data-driven decision-making
• Write, optimize, and maintain queries and reports to support analytical projects and stakeholder data needs
• Conduct root cause analysis of business problems and recommend data-driven solutions that improve efficiency, effectiveness, and outcomes
• Define data requirements and perform data collection, processing, cleaning, modeling, and visualization to support analytical objectives
• Identify and implement enhancements to reports, analytical methods, modeling techniques, and processes to improve efficiency and enable automation
• Collaborate with stakeholders to understand business requirements, define KPIs, and provide actionable insights that drive measurable value (e.g., revenue growth, cost savings, or operational improvements).

Senior People Analyst

Procurement

• The Equipment Procurement Specialist - Veterinary is responsible for the equipment life cycle, from start to finish.
• Supporting and coordinating with the Sales and Service departments, project planning and management for all equipment orders.
• Procurement of equipment orders from Equipment Specialists, Territory Sales Representatives and all internal/external customers.
• Manages invoices, prepares purchase orders, maintains equipment files, processes credits and returns.
• Assists with invoice reconciliation with vendors.
• Follows procedures to verify proper documentation is obtained before processing high-dollar orders.
• Gathers ship dates and tracking information from internal systems and external vendors for assigned orders.
• Maintains data in Power Apps regarding order statuses.
• Supports the installation of equipment with the Service Department, Equipment Specialist, Territory Salesperson and the Customer.
• Works closely with Service Coordinator(s) for all resource and project planning: Transacts business as needed in and out of branch inventory.

Equipment Procurement Specialist

• Provide repair and maintenance service and technical training to users of ingredient dispensing and control systems.
• Work independently to assure uninterrupted feed processing operations.
• Service, troubleshoot, and repair all types of equipment and systems at customer locations.
• Monitor inventory of products used at assigned customer locations.
• Deliver products from warehouse to customer location as needed.
• Provide technical assistance and training to customers as needed.
• Support customers during non-working hours when on-call.
• Travel to customer locations in company vehicle.

Service Technician I

Account Executive

• Responsible for driving profitable sales growth by developing, maintaining, and advancing accounts
• Regularly contacting dental offices within a defined territory
• Developing a "practice partner" mentality with Doctors and staff by analyzing business needs
• Discussing benefits and features of equipment and technology solutions
• Coordinating product demonstrations and explaining return on investment
• Maintaining accurate records for prospects, customer orders, sales records, and other financial activity

Territory Sales Representative

IT Support

• Manage large and/or critical projects throughout all stages of the project lifecycle from initiation through closure.
• Lead and direct high-priority projects, which often require considerable resources and high levels of functional integration.
• Ensure projects are completed that meet desired scope, quality, budget, and schedule.
• Create and update detailed project plans that outline specific tasks that need to be accomplished to ensure successfully deployed initiatives.
• Assign tasks and manage their progress to completion, documenting significant variations from originally estimated costs.
• Follow established project methodology when creating project plans and implementing solutions.
• Negotiate with other department managers for the acquisition of required personnel, when required.
• Provide leadership and support by working with project sponsors and workgroups to analyze information, document critical processes, and identify improvement opportunities.
• Identify areas of risk, escalate as appropriate, and develop risk mitigation strategies and implement mitigation actions for the risks identified.

Senior IT Project Manager

• Developing a "practice partner" mentality with doctors and staff by analyzing business needs, discussing benefits and features of equipment and technology solutions, coordinating product demonstrations, explaining return on investment and tax advantages, and discussing emerging trends in the dental industry.
• Being well versed on Patterson products and services, competitive intelligence and industry information.
• Maintaining accurate records for prospects, customer orders, sales records, and other financial activity.
• Other duties related to the Territory Sales Representative position.

Pricing Analyst

• Analyzing and implementing cost and price changes
• Work on various projects to clean up pricing files and data
• Analyze reports to ensure data accuracy
• Complete cost and price increases in SAP via upload or manual entry
• Do calculations based on cost, margins and adjustments
• Maintain price accuracy in the systems while meeting time requirements / target dates
• Help follow / enforce workflows and business processes
• Ability to think both strategically and analytically to identify new opportunities
• Comply with Company and department policies and standards; performs other duties as assigned

Pricing Specialist

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Generate reports.
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

Customer Service Representative II

• Install and/or Repair Dental Equipment
• Support customer needs through responding in a timely and professional manner
• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner
• Understands and conveys information to customers
• Anticipates problems and customer needs and goes beyond training to find answers
• Maintains productive relationships with customers, vendors, and colleagues
• Determines parts, supplies or tools needed to complete service requests
• Maintains a quality driving record and represents Patterson Dental while driving a company vehicle

• Have a primary focus to prospect and rapidly add new DSO customers to Patterson Dental.
• Collaborate and build relationships with local general managers, territory reps and specialists.
• Develops and maintains strong relationships DSO Customers at the C-Suite level.
• Partners closely with National Key Account Executive to transition, and maintain new customer relationships.
• Lead negotiations to acquire new business
• Execute at a high level to on-board new customers in partnership with Patterson Dental team.
• Maintain relationship with customer key decision makers in partnership with National Key Account Executive
• Maintaining accurate records for prospects, customer orders, sales records, and other financial activity.
• Partner with National Account Executive to develop and deliver annual customer reviews
• Other duties related to the National Sales Executive position.