PartnerOne

Support Engineer

• Provide front-end, non-technical support to NetWitness internal and external customers
• Handle customer inquiries via calls and email in accordance with established support procedures
• Identify customer requests and create, research, update, and manage technical and administrative service requests
• Route service requests to the appropriate product support teams
• Perform primary troubleshooting related to the NetWitness Community Portal and escalate issues when required
• Manage an assigned case workload, including prioritization, expectation-setting, and customer communication
• Interface with global support teams, Customer Success Managers, Project Managers, Escalation Managers, CAMs, COMs, and Sales teams
• Recognize service-impacting incidents or outages and initiate escalation processes to maintain service levels
• Follow and implement global support escalation procedures
• Collaborate with peers to identify opportunities for continuous improvement initiatives
• Perform additional duties as required
• Shift-based schedule covering 24x7 operations, including weekends and holidays.

Analyst, Customer Support Technician

General Counsel

• Draft, review, and negotiate a broad range of commercial agreements, including:
• Enterprise software license agreements (primarily on-prem)
• Cloud services agreements
• Reseller, VAR and channel partner agreements
• Professional services agreements
• Support sales and commercial teams by enabling efficient deal execution.
• Manage multiple concurrent transactions with competing priorities in a high‑volume commercial environment.
• Collaborate cross‑functionally with sales, finance, operations, and product teams to resolve routine commercial issues independently.
• Assist in managing disputes and litigation in coordination with external counsel.

Corporate Counsel

Security Engineer

• Conduct thorough digital forensics examinations on endpoints, networks, memory, and cloud environments using industry-leading tools.
• Lead incident response engagements, including triage, malware analysis, threat hunting, and root cause determination.
• Develop forensic reports, timelines, and executive summaries for clients and stakeholders.
• Participate in the development or customization of tools and scripts to speed up any investigation process.
• Collaborate with cross-functional teams to mitigate threats and recommend remediation strategies.
• Travel up to 50% of the time for on-site investigations, client meetings, or incident support as needed.
• Mentor junior analysts and contribute to team knowledge-sharing initiatives.

Senior Cybersecurity Digital Forensics Specialist

Security Operations

• Conduct cyber incident investigations and digital forensic analysis (sans drama, but with precision).
• Perform malware triage, memory forensics, and compromise assessments.
• Document findings clearly enough that even your non-technical colleagues will think you’re a wizard.
• Work with global NetWitness IR experts to respond to complex attacks and improve detection.
• Share knowledge, challenge hypotheses, and occasionally utter phrases like “It depends” with confidence.

Cybersecurity Incident Response Specialist

Consultant

• Conduct technical analysis and assessments to understand client requirements and business objectives.
• Design, implement, and customize technical solutions based on project needs.
• Collaborate with clients to provide expert consultation and technical guidance.
• Perform system testing, troubleshooting, and issue resolution to ensure optimal performance.
• Prepare technical documentation, reports, and project updates.
• Provide training, knowledge transfer, and post-implementation support to clients.
• Work closely with cross-functional teams to ensure project alignment and success.
• Stay up to date with emerging technologies and industry trends

SIEM & NDR Consultant

Full-stack Engineer

• Backend Development: Design, develop, and maintain robust backend services using C# (.NET) or Java or Go
• Search Infrastructure: Integrate and optimize OpenSearch for efficient and scalable search functionalities.
• Performance Tuning: Analyze and optimize application and database performance to ensure low latency and high throughput.
• Collaboration: Work closely with cross-functional teams to design and implement scalable and reliable systems.

Software Engineer

Product Designer

• - Build and maintain **secure, scalable web apps** with **Angular (12+)** and modern web tools.
• - Partner with **UX/UI designers** to deliver intuitive, user-focused interfaces.
• - Collaborate with **backend teams** to integrate APIs and ensure smooth data flow.
• - **Optimize** performance, speed, and scalability across applications.
• - Write **clean, maintainable, well-documented code**.
• - Participate in **code reviews, testing, and debugging** to maintain high quality.
• - Stay current with **industry trends and Angular best practices**.
• - Turn **business requirements** into practical, technical solutions.

Senior UX/UI Software Engineer

Platform Engineer

• Design, build, and maintain core platform infrastructure across **AWS (EKS, EMR, Glue, S3, Terraform)**.
• **Develop scalable systems** to orchestrate 10,000s of data processing jobs efficiently and reliably.
• Partner with data and ML teams to deliver robust, **cloud-native environments for** large-scale computation.
• **Automate infrastructure** provisioning and deployments using Terraform, GitHub Actions, GitLab CI, or Harness.
• **Optimize** cost, reliability, and performance across clusters, data stores, and compute workloads.
• **Build tooling and abstractions** to simplify developer workflows and improve platform usability.
• Implement observability and monitoring best practices using **Prometheus, Grafana, and Dynatrace.**
• Collaborate cross-functionally to evolve our architecture and scale our data platform to the next level.

Senior Data Platform Engineer

Sales

• Engage with customers during the sales cycle to understand their requirements and demonstrate HeadSpin’s capabilities.
• Work closely with sales and product teams to identify upsell opportunities and manage customer relationships.
• Collaborate with Product Management, Engineering, and Marketing teams to share insights and feedback.
• Provide technical leadership and guidance in all aspects of HeadSpin’s products and services.
• Lead proof of concepts by understanding customer objectives and coordinating with internal teams.