Parachute Health

Business Development Rep

• Conduct targeted outbound outreach (calls, emails, social) to healthcare facilities and users.
• Educate prospective integrated care partners about the value of Parachute’s digital ordering platform and their specific integration.
• Qualify leads and drive adoption and expansion of facilities and users.
• Build and maintain a healthy pipeline of prospects in HubSpot, with detailed tracking of engagement and progress.
• Follow up on marketing campaigns, webinar attendees, and inbound leads to uncover interest and drive action.
• Become a subject matter expert on how digital connectivity improves operations for both suppliers and ordering clinicians.
• Understand EHR integration options, the specific configuration for each assigned target account and deliver relevant value propositions.
• Knowledge of health system operations and organizational structure.

Business Development Representative

Sales

• Own team-level monthly, quarterly, and annual revenue targets; drive consistent overachievement.
• Recruit, onboard, develop, and retain top-performing Account Executives.
• Establish clear activity expectations and performance benchmarks across outbound and inbound sales motions.
• Conduct regular 1:1 coaching sessions focused on skill development, deal strategy, and performance optimization.
• Lead weekly pipeline reviews, forecasting calls, and performance meetings.
• Build a culture of accountability, ownership, and continuous improvement.
• Ensure disciplined CRM hygiene and pipeline management across the team.
• Enforce defined sales processes, workflows, and stage progression standards.
• Maintain forecast accuracy and provide reliable visibility into pipeline health.
• Identify gaps in conversion rates and implement strategies to improve performance at each stage of the funnel.
• Partner with Implementation (eOPS) to ensure smooth handoffs and customer onboarding transitions.
• Develop and execute strategies to increase new user activation across ambulatory facilities.
• Optimize outbound and inbound sales strategies to improve speed-to-lead and conversion rates.
• Identify new market opportunities, segments, and messaging angles to expand reach.
• Analyze sales performance data and leverage insights to improve team effectiveness.
• Partner closely with Marketing to refine targeting, messaging, and lead generation efforts.
• Collaborate with Customer Success to ensure long-term partner value and retention.
• Provide actionable feedback to Product regarding customer needs, EMR integrations, and supplier interactions.
• Serve as the voice of the market internally.
• Ensure team proficiency in demonstrating the Parachute Health platform.
• Drive subject matter expertise around EMR integrations and supplier network interactions.
• Elevate the team’s ability to serve as trusted advisors to clinicians and stakeholders.
• Maintain strong executive-level relationships where necessary to accelerate deals or remove blockers.

Sales Manager

Support Engineer

• Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support.
• Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines.
• Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments.
• Document fixes, runbooks, and FAQs to help the team scale.
• Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews.
• Help run periodic access reviews and collect audit evidence.
• Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting.
• Help maintain DLP policies and triage alerts for potential data exfiltration.
• Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai).
• Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts.
• Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting.
• Build small tools that make the team faster (no full-stack development required).
• Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations.

Senior IT Support Engineer

AI Engineer

• Design and build agentic LLM pipelines that power AI features across the product.
• Build full-stack product features: Python/FastAPI web applications, TypeScript or React web tooling.
• Prompt-engineer and iterate on LLM prompts and models. Evaluate and recommend improvements based on accuracy, latency, and cost.
• Strengthen our evaluation framework: curated datasets, evals, experiments, and regression identification, so we can ship changes with confidence.
• Improve production observability: accuracy signals and feedback loops.
• Contribute to architecture and technical direction.
• Actively partner with other product teams to understand their AI use cases and identify how to best enable and support them.
• Advise on when to apply an AI/LLM solution, and when not to: championing AI where it drives speed and ROI and steering away where it doesn't.

Staff Software Engineer – Applied AI

Customer Success Manager

• Own the preparation process for quarterly EBRs across the Enterprise CS portfolio — pulling usage data, assembling slide templates, and ensuring CSMs have everything they need to walk in ready.
• Coordinate logistics for EBRs: scheduling across complex stakeholder calendars, managing virtual meeting setup, and sending pre-read materials.
• Draft and refine EBR decks in collaboration with the CSM, incorporating product adoption data, customer milestones, and forward-looking recommendations.
• Capture action items and decisions from EBRs and ensure they are documented, assigned, and followed up on.
• Draft follow-up emails, meeting recaps, and stakeholder updates on behalf of Enterprise CSMs after key customer interactions.
• Track open commitments across the portfolio — items the CSM or internal teams have promised to customers — and flag anything at risk of slipping.
• Help maintain stakeholder maps and contact records for enterprise accounts, ensuring CRM data reflects current organizational structures.
• Support CSMs in preparing for renewal conversations and account check-ins by summarizing recent account activity, open issues, and relevant product updates.
• Coordinate cross-functional requests on behalf of customers — routing escalations to Support, following up with Implementation on open items, and keeping CSMs informed.
• Maintain accurate and up-to-date account records in HubSpot, including notes from customer interactions, health score updates, and task tracking.
• Monitor basic health signals across the portfolio and flag anomalies or inactivity to the CSM proactively.
• Help build and maintain account-specific resources — onboarding summaries, success plan trackers, and renewal timelines.
• Compile account histories and briefing documents when new stakeholders are introduced or accounts undergo transitions.
• Support the broader CS team with process improvements — identifying repetitive tasks that could be templatized or streamlined.
• Contribute to the development and maintenance of EBR templates, account plan frameworks, and follow-up playbooks.
• Help onboard new Enterprise CSMs by maintaining documentation and orientation materials.
• Assist with customer advocacy coordination — tracking reference requests, case study status, and customer event participation.

Enterprise Customer Success Specialist

Application Engineer

• Internal tooling & automation: Design, develop, and maintain internal applications and automations that eliminate manual IT/Security work, including provisioning, access reviews, compliance evidence collection, audit preparation, and ticket triage.
• Internal tooling & automation: Develop and maintain integrations across the security and IT stack, including Okta, Zscaler, Splunk/Wazuh, Lacework, Drata, Datadog, AWS, GCP, GitHub, and n8n.
• Internal tooling & automation: Package, deploy, and operate IT/Security tooling using Parachute's standard deployment patterns and observability stack.
• AI & agentic workflows: Architect agentic AI workflows for IT and Security operations, including automated alert triage, log correlation, root-cause analysis, guided remediation, access-review automation, and audit evidence collection.
• AI & agentic workflows: Build the context layer (MCP servers, retrieval pipelines, and embeddings) that grounds AI agents in Parachute-specific systems, policies, and runbooks.
• AI & agentic workflows: Drive AI adoption across the IT/Security team through pairing, architecture reviews, and reusable skills/plugins/workflows.
• AI & agentic workflows: Build an MCP-based agent that automates audit evidence collection from multiple sources.
• AI & agentic workflows: Replace manual access-review workflows with an agentic pipeline.
• Security: Develop, tune, and maintain SOAR/SIEM detections, dashboards, and correlation rules in Splunk/Wazuh.
• Security: Support threat hunting, incident investigation, pen test, and/or red teaming, and forensic analysis with custom tooling and queries (Redshift, BigQuery, log platforms).
• Security: Apply MITRE ATT&CK, NIST CSF, and HITRUST CSF to guide detection engineering and control implementation.
• Security: Contribute to SOC runbooks, SOPs, and automation playbooks (SOAR).
• Security audits & reliability: Automate compliance evidence collection and control validation across SOC 2, HITRUST CSF, HITRUST AI, and HIPAA.
• Security audits & reliability: Participate in an on-call rotation for IT/Security incidents; contribute to post-incident reviews and continuous improvement.
• Security audits & reliability: Maintain stable, performant, and auditable internal application stacks.

Backend Engineer

• Build full-stack components of the platform: Ruby web applications at scale, TypeScript/React front-end.
• Build agentic workflows that enhance the SDLC for engineers across the platform. Evaluate and recommend improvements based on accuracy, latency, and cost.
• Strengthen our platform and SDLC: build datasets, monitoring, tooling, practices and workflows that improve our developing and operating services in our ecosystem.
• Improve production observability: work with product teams to ensure they are equipped to effectively monitor the performance and reliability.
• Help steer architectural and technical direction to ensure our applications follow cohesive and consolidated standards that ensure a high-level of quality and reliability
• Actively partner with other product teams to understand use cases and identify how to best enable and support them.
• Advise on best practices across platform use cases, service observability, maintenance and operation.

Senior Software Engineer – Backend Foundations

Full-stack Engineer

• Develop in an agile environment, including TDD and flexible pair programming.
• Contribute to balanced teams, working with product and design to shape the application.
• Direct key technical decisions related to application and data model design.
• Maintain stable and performant application stacks.
• Consistently deliver quality code that supports business goals.
• Understanding of data structures, TDD, and software engineering design patterns and principles.
• Ability to lead a team in making technical decisions.
• Participate in an on-call rotation, ensuring timely resolution of critical system issues, and contributing to the continuous improvement of our system reliability and availability.

Senior Software Engineer

• Design and build agentic LLM pipelines that power AI features across the product.
• Build full-stack product features: Python/FastAPI web applications, TypeScript/React web tooling.
• Prompt-engineer and iterate on LLM prompts and models. Evaluate and recommend improvements based on accuracy, latency, and cost.
• Strengthen our evaluation framework: curated datasets, evals, experiments, and regression identification, so we can ship changes with confidence.
• Improve production observability: accuracy signals and feedback loops.
• Contribute to architecture and technical direction.
• Actively partner with other product teams to understand their AI use cases and identify how to best enable and support them.
• Advise on when to apply an AI/LLM solution, and when not to: championing AI where it drives speed and ROI and steering away where it doesn't.

Staff Software Engineer, Applied AI

Engineering Manager

• Develop in an agile environment, including TDD and flexible pair programming
• Contribute to balanced teams, working with product and design to shape the application
• Consistently deliver quality code that supports business goals
• Understanding of data structures, TDD, and software engineering design patterns and principles
• Coach up to 5 engineers in career growth and improvement
• Guide the engineering practice across teams to create more effective methods
• Hybrid IC/manager position with up to 50% hands-on coding
• Participate in an on-call rotation, ensuring timely resolution of critical system issues, and contributing to the continuous improvement of our system reliability and availability
• Collaborate with cross-functional teams to design and deploy AI features that improve user experience and operational efficiency

Engineering Manager – Clinical Intelligence

Project Manager

• Project Coordination: Support the development and maintenance of detailed project plans, tracking scope, objectives, milestones, timelines, and action items. Help ensure alignment with organizational goals and stakeholder expectations.
• Project Management: Assist in managing concurrent operations projects, including timeline tracking, change documentation, and supporting internal stakeholder communication and alignment.
• Stakeholder Management: Collaborate with teams and departments to gather project requirements and maintain visibility. Keep stakeholders informed with regular updates and help address concerns throughout the project lifecycle.
• Resource Coordination: Support the coordination of resources across project tasks to help ensure timely delivery. Flag resource constraints or risks to project leads proactively.
• Risk Tracking: Help identify potential risks and dependencies that may impact project delivery. Support the development of mitigation plans under guidance from senior team members.
• Quality Control: Assist in applying quality control measures to ensure project deliverables meet established criteria and are delivered according to scope.
• Performance Metrics: Help define and track key performance indicators (KPIs) to measure project progress. Assist in preparing regular status reports for management and stakeholders.
• Process Improvement: Support the identification and execution of process improvement opportunities within operations. Contribute to initiatives that drive efficiency and effectiveness across teams.
• Documentation: Develop and maintain standard documentation for operations teams (how-to guides, SOPs, templates) as well as comprehensive project records including project plans, progress reports, and meeting minutes.