Parachute Health

Implementation Specialist

• Lead end-to-end project management for onboarding HME Providers of medical equipment and supplies to the Parachute Platform, ensuring smooth transitions and meeting critical timelines.
• Delegate specific project tasks to Implementation Associate to support a faster implementation timeline.
• Implement our innovative suite of product features (AI Intake, Documentation & Signature requests, etc) making Parachute Platform a digital command center for patient needs.
• Leverage your consulting skills to develop, interpret, and present actionable insights that guide partnerships forward.
• Identify, design, and execute process improvements to enhance onboarding and transformation efficiency.
• Collaborate with customers to introduce our simple, user-centric experiences and support new product launches.
• Lead customized demos and training sessions to equip partners with a comprehensive understanding of the Parachute Platform.
• Develop deep expertise in Parachute Platform interoperability and consult on API integration best practices to enhance seamless connections with our supplier partners’ systems.

Implementation Manager

Sales

• Own team-level monthly, quarterly, and annual revenue targets; drive consistent overachievement.
• Recruit, onboard, develop, and retain top-performing Account Executives.
• Establish clear activity expectations and performance benchmarks across outbound and inbound sales motions.
• Conduct regular 1:1 coaching sessions focused on skill development, deal strategy, and performance optimization.
• Lead weekly pipeline reviews, forecasting calls, and performance meetings.
• Build a culture of accountability, ownership, and continuous improvement.
• Ensure disciplined CRM hygiene and pipeline management across the team.
• Enforce defined sales processes, workflows, and stage progression standards.
• Maintain forecast accuracy and provide reliable visibility into pipeline health.
• Identify gaps in conversion rates and implement strategies to improve performance at each stage of the funnel.
• Partner with Implementation (eOPS) to ensure smooth handoffs and customer onboarding transitions.
• Develop and execute strategies to increase new user activation across ambulatory facilities.
• Optimize outbound and inbound sales strategies to improve speed-to-lead and conversion rates.
• Identify new market opportunities, segments, and messaging angles to expand reach.
• Analyze sales performance data and leverage insights to improve team effectiveness.
• Partner closely with Marketing to refine targeting, messaging, and lead generation efforts.
• Collaborate with Customer Success to ensure long-term partner value and retention.
• Provide actionable feedback to Product regarding customer needs, EMR integrations, and supplier interactions.
• Serve as the voice of the market internally.
• Ensure team proficiency in demonstrating the Parachute Health platform.
• Drive subject matter expertise around EMR integrations and supplier network interactions.
• Elevate the team’s ability to serve as trusted advisors to clinicians and stakeholders.
• Maintain strong executive-level relationships where necessary to accelerate deals or remove blockers.

Sales Manager

Operations

• Team Leadership & Development: Direct Management: Lead and mentor a team of 6 - 7 Facility Growth Operations Associates.
• Full-Cycle Talent Management: Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention.
• Scaling: Recruit and onboard new team members to scale the function as the company grows.
• Operational Strategy & Execution: Strategic Playbooks: Develop, test, and implement playbooks for activating facility users across various care settings.
• Data-Driven Growth: Use HubSpot, Tableau, and Excel to track success, iterate on strategy, and build reporting systems for execution activity.
• Process Improvement: Partner with Marketing to develop value-driven materials and refine internal workflows to drive revenue and efficiency.
• Clinician Engagement (Individual Contribution): Direct Outreach: Spend 20% of your day on outbound calls to clinical partners to drive platform adoption and usage.
• End-User Training: Lead "roll-up-your-sleeves" demos and training sessions tailored to the specific needs of each facility.
• Feedback Loop: Synthesize user feedback to highlight product pros/cons and flag insights for the Product team.

Facility Activation Operations Manager

Manager

• Serve as the primary Account Manager for assigned health system owned HME providers where the hospital counterpart is also on Parachute
• Work closely with the Health System Account Manager to create a symbiotic
• Own executive and operational relationships across HME leadership, intake, billing, and operations
• Navigate health system governance, reporting structures, and decision making hierarchies
• Lead QBRs, success planning, and performance reviews
• Act as the escalation point for HME related workflow, performance, and adoption issues
• Own and report on key performance metrics including order volume, fulfillment rate, response time, and sendback trends
• Use Parachute data to identify leakage, inefficiencies, and growth opportunities
• Translate insights into clear, actionable recommendations for HME and health system stakeholders
• Partner cross functionally to drive measurable improvements
• Develop and maintain a strong working understanding of HME ERP systems such as Brightree and similar platforms
• Understand how Parachute integrates with HME ERPs to support order intake, fulfillment, and billing workflows
• Maintain a high level understanding of Parachute’s EHR integrations, most commonly Epic and Cerner
• Confidently speak to how clinical orders flow from the EHR into Parachute and downstream into HME systems
• Partner with Implementation, Product, and Integration teams to support optimization and troubleshooting
• Drive increased order capture into health system owned HME providers
• Expand Parachute adoption across HME workflows and facilities
• Support new owned HME launches, expansions, and migrations from fax or legacy processes
• Align HME growth initiatives with broader enterprise health system objectives
• Maintain a strong understanding of health system clinical workflows and operational models
• Partner closely with Enterprise Health System Account Managers to ensure consistent account strategy
• Ensure HME performance supports enterprise retention, growth, and executive priorities

Senior Manager, Health System Accounts

Account Executive

• Collaborate with the Enterprise Health System team to develop and execute a comprehensive go-to-market strategy for health system sales.
• Identify, prioritize, and pursue new business opportunities and expansion within existing enterprise accounts.
• Drive the full sales cycle with health system prospects, from initial outreach and discovery through contract negotiation and close.
• Lead executive-level presentations and build trusted relationships with clinical, operational, and IT leadership at health systems.
• Partner with Product, Implementation, and Account Management teams to ensure seamless onboarding and deep integration with EMRs such as Epic and Cerner.
• Guide clients through complex integration projects, including HL7 and FHIR workflows, SSO, and bi-directional data exchange.
• Represent Parachute Health at industry conferences, networking events, and client meetings.
• Stay abreast of market trends, regulatory changes, and competitive landscape to inform sales strategy and product positioning.
• Leverage CRM and analytics tools to manage pipeline, forecast revenue, and track key performance indicators (KPIs) such as new logos, expansion revenue, integration depth, and customer satisfaction.
• Collaborate with Marketing, Customer Success, Product, and R&D to align sales efforts with company objectives and ensure a unified approach to market.

Health System Sales Account Executive

Account Manager

• Serve as the primary point of contact for a portfolio of suppliers, fostering trust and ensuring a consistently positive customer experience.
• Regularly communicate with customers to understand their needs, goals, and challenges.
• Conduct no less than 4 onsite business reviews per quarter to ensure clients derive value from Parachute solutions.
• Monitor customer usage and proactively address any issues or concerns that may arise.
• Collaborate with internal teams to resolve client challenges and enhance client satisfaction.
• Develop strategies to ensure customer retention and reduce churn.
• Identify opportunities to upsell or cross-sell additional products and collaborate with internal sales teams to meet customer needs.
• Train and support customer SSRs on clinician activation activities.
• Track and analyze key account metrics, such as usage data and renewal rates.
• Partner with marketing, sales, and product teams to deliver a seamless customer experience.
• Share client feedback to inform product development and enhance service offerings.
• 40% travel is required.

Account Manager, HME Provider Sales

Product Manager

• Own the Eligibility & Benefits product area, including vision, roadmap, and execution
• Define and evolve Parachute’s E&B strategy to support new payor launches, expanded lines of business, and increasingly complex coverage rules
• Translate payor requirements, regulatory constraints, and operational needs into clear product direction and sequenced delivery plans
• Define MVPs and release slices that optimize for time-to-value while maintaining platform integrity and scalability
• Establish and track success metrics for accuracy, coverage confidence, operational efficiency, and downstream conversion
• Lead discovery with payors, providers, suppliers, and internal operations teams to deeply understand E&B workflows and pain points
• Partner with Product Design to run research, validate assumptions, and iterate toward usable, trustworthy solutions
• Synthesize qualitative and quantitative insights into clear problem statements and decision-ready artifacts
• Become a trusted internal expert on eligibility standards, benefit structures, and payor-specific nuances
• Partner closely with Engineering to scope, sequence, and deliver E&B functionality across integrations, APIs, and user-facing workflows
• Support new payor launches by defining required E&B capabilities, data mappings, and operational readiness
• Manage dependencies and tradeoffs across payor, platform, and downstream product areas
• Build and maintain product artifacts including PRDs, workflow diagrams, integration specs, and release documentation
• Ensure E&B solutions are resilient, observable, and designed for iteration as payor requirements evolve
• Work in tight partnership with Product Design, Engineering, Operations, and Client Success to deliver cohesive solutions
• Coordinate with external partners and vendors (e.g., clearinghouses, payors, integration partners) to align technical and product requirements
• Communicate product decisions clearly and proactively, creating shared understanding across diverse stakeholder groups
• Represent the E&B product area in planning, prioritization, and escalation discussions

Senior Product Manager

• Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage.
• Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support
• Continuously support our Facility Partners as needed
• Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization
• Suggest process improvements to make our facility onboarding more effective
• Listen to management/user’s product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement.
• Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform.
• Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners.

Facility Activation Operations Associate

Product Designer

• Shape overarching UX strategy and inform prioritization for high-impact, cross-cutting design initiatives
• Drive MVPs from concept through successful launch, ensuring design quality, cross-functional alignment, and readiness for validation and iteration to MLP
• Ensure modular design solutions and workflows connect across customer segments and internal teams
• Advocate for coherent, high-quality user experiences across distributed design efforts
• Partner closely with PM, Engineering, and Ops leadership to align design strategy and external partner requirements with roadmap and sequencing decisions
• Guide teams through early-stage, high-ambiguity initiatives, turning uncertainty into clear design strategy
• Coach and unblock design ICs, enabling them to audit workflows, anticipate systemic design challenges, and proactively align complex stakeholder groups
• Occasionally travel for in-person planning, research, validation, and business partner collaboration with Payors and benefits managers (~2x per quarter)

Product Design Manager

Software Engineer

• Influence company goal setting by representing engineering’s current and future capacity & capabilities.
• Strategically align division teams with the company direction, then communicate the vision and plan to the rest of the engineering team and other stakeholders.
• Understand how to navigate a complex domain area and reconcile market, budget, and competing priorities as constraints.
• Department budget ownership not limited to but including current headcount, team development, education, tooling, hiring and retention.
• Track and evaluate key performance metrics, objectives, dependencies, status, and results of a growing product portfolio
• Shape technical processes with the assistance of engineering leadership.
• Lead engineering managers, mentor next level down leaders, and build engineering teams in a high-growth environment
• Empower developer productivity and set the tone for the culture of the department
• Evaluate technology partners, where appropriate
• Collaborate with other departmental leaders (Product, Design, Technical Program Management, Data) to organize initiatives and organizational growth plans
• Manage, track and promote employee engagement by building a mission-driven culture of improving patient’s lives built on teamwork, autonomy, interdependence and creative problem-solving
• Direct key technical decisions related to application and data model design.
• Understanding of data structures, TDD, and software engineering design patterns and principles.

Director of Engineering

Product Marketing

• Crafting compelling product narratives and positioning
• Leading cross-functional commercialization efforts
• Accelerating our product-led growth strategy
• Guiding packaging decisions
• Mentoring 1-2 PMMs
• Synthesize market trends, competitive intelligence, and user feedback to inform positioning
• Partner with Product to ensure market perspectives influence roadmap priorities
• Develop differentiated messaging frameworks that resonate with target personas
• Lead strategic thinking around product bundling and portfolio positioning
• Set vision and strategic direction for user education and in-app campaigns
• Guide development of scalable user activation and retention frameworks
• Establish metrics and success criteria for product adoption and PLG initiatives
• Own the launch framework and go-to-market playbook for major releases
• Orchestrate cross-functional launch readiness and commercial planning
• Define launch tiering methodology and resource allocation
• Ensure consistent positioning and messaging across launch activities
• Develop pricing frameworks that align with customer value perception
• Collaborate with sales and finance leadership on market feedback and refine pricing strategy evolution
• Mentor PMM associate(s) to support their career growth and Marketing team goals
• Establish clear roles and processes between PMM, Product, Sales, and Marketing
• Create systems that enable your team to scale content production, delivery, and enablement
• Drive executive-level communication and stakeholder alignment