Parachute Health

Product Manager

• Own the Eligibility & Benefits product area, including vision, roadmap, and execution
• Define and evolve Parachute’s E&B strategy to support new payor launches, expanded lines of business, and increasingly complex coverage rules
• Translate payor requirements, regulatory constraints, and operational needs into clear product direction and sequenced delivery plans
• Define MVPs and release slices that optimize for time-to-value while maintaining platform integrity and scalability
• Establish and track success metrics for accuracy, coverage confidence, operational efficiency, and downstream conversion
• Lead discovery with payors, providers, suppliers, and internal operations teams to deeply understand E&B workflows and pain points
• Partner with Product Design to run research, validate assumptions, and iterate toward usable, trustworthy solutions
• Synthesize qualitative and quantitative insights into clear problem statements and decision-ready artifacts
• Become a trusted internal expert on eligibility standards, benefit structures, and payor-specific nuances
• Partner closely with Engineering to scope, sequence, and deliver E&B functionality across integrations, APIs, and user-facing workflows
• Support new payor launches by defining required E&B capabilities, data mappings, and operational readiness
• Manage dependencies and tradeoffs across payor, platform, and downstream product areas
• Build and maintain product artifacts including PRDs, workflow diagrams, integration specs, and release documentation
• Ensure E&B solutions are resilient, observable, and designed for iteration as payor requirements evolve
• Work in tight partnership with Product Design, Engineering, Operations, and Client Success to deliver cohesive solutions
• Coordinate with external partners and vendors (e.g., clearinghouses, payors, integration partners) to align technical and product requirements
• Communicate product decisions clearly and proactively, creating shared understanding across diverse stakeholder groups
• Represent the E&B product area in planning, prioritization, and escalation discussions

Senior Product Manager

Operations

• Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage.
• Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support
• Continuously support our Facility Partners as needed
• Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization
• Suggest process improvements to make our facility onboarding more effective
• Listen to management/user’s product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement.
• Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform.
• Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners.

Facility Activation Operations Associate

Product Designer

• Shape overarching UX strategy and inform prioritization for high-impact, cross-cutting design initiatives
• Drive MVPs from concept through successful launch, ensuring design quality, cross-functional alignment, and readiness for validation and iteration to MLP
• Ensure modular design solutions and workflows connect across customer segments and internal teams
• Advocate for coherent, high-quality user experiences across distributed design efforts
• Partner closely with PM, Engineering, and Ops leadership to align design strategy and external partner requirements with roadmap and sequencing decisions
• Guide teams through early-stage, high-ambiguity initiatives, turning uncertainty into clear design strategy
• Coach and unblock design ICs, enabling them to audit workflows, anticipate systemic design challenges, and proactively align complex stakeholder groups
• Occasionally travel for in-person planning, research, validation, and business partner collaboration with Payors and benefits managers (~2x per quarter)

Product Design Manager

Software Engineer

• Influence company goal setting by representing engineering’s current and future capacity & capabilities.
• Strategically align division teams with the company direction, then communicate the vision and plan to the rest of the engineering team and other stakeholders.
• Understand how to navigate a complex domain area and reconcile market, budget, and competing priorities as constraints.
• Department budget ownership not limited to but including current headcount, team development, education, tooling, hiring and retention.
• Track and evaluate key performance metrics, objectives, dependencies, status, and results of a growing product portfolio
• Shape technical processes with the assistance of engineering leadership.
• Lead engineering managers, mentor next level down leaders, and build engineering teams in a high-growth environment
• Empower developer productivity and set the tone for the culture of the department
• Evaluate technology partners, where appropriate
• Collaborate with other departmental leaders (Product, Design, Technical Program Management, Data) to organize initiatives and organizational growth plans
• Manage, track and promote employee engagement by building a mission-driven culture of improving patient’s lives built on teamwork, autonomy, interdependence and creative problem-solving
• Direct key technical decisions related to application and data model design.
• Understanding of data structures, TDD, and software engineering design patterns and principles.

Director of Engineering

Product Marketing

• Crafting compelling product narratives and positioning
• Leading cross-functional commercialization efforts
• Accelerating our product-led growth strategy
• Guiding packaging decisions
• Mentoring 1-2 PMMs
• Synthesize market trends, competitive intelligence, and user feedback to inform positioning
• Partner with Product to ensure market perspectives influence roadmap priorities
• Develop differentiated messaging frameworks that resonate with target personas
• Lead strategic thinking around product bundling and portfolio positioning
• Set vision and strategic direction for user education and in-app campaigns
• Guide development of scalable user activation and retention frameworks
• Establish metrics and success criteria for product adoption and PLG initiatives
• Own the launch framework and go-to-market playbook for major releases
• Orchestrate cross-functional launch readiness and commercial planning
• Define launch tiering methodology and resource allocation
• Ensure consistent positioning and messaging across launch activities
• Develop pricing frameworks that align with customer value perception
• Collaborate with sales and finance leadership on market feedback and refine pricing strategy evolution
• Mentor PMM associate(s) to support their career growth and Marketing team goals
• Establish clear roles and processes between PMM, Product, Sales, and Marketing
• Create systems that enable your team to scale content production, delivery, and enablement
• Drive executive-level communication and stakeholder alignment

Director of Product Marketing

Account Executive

• Activating a number of new users to the Parachute Health platform to exceed monthly, quarterly and yearly sales targets.
• Outbound sales motions (calls, emails, demos) to prospective clinicians and users at ambulatory facilities.
• Inbound sales motions (calls, emails, demos) around quickly responding to and nurturing new potential Parachute users.
• Maintaining and managing all opportunities via CRM system including up to date communication, next steps, and accurately following all defined processes and workflows associated with moving a user (or facility) through the sales stages and, when needed, to our implementation team (eOPS).
• Ability to demonstrate the Parachute Health platform to interested prospects while acting as a SME in how Parachute may interact or integrate with prospect’s EMR system and suppliers on network.
• Develop and execute strategies to generate and nurture sales opportunities.
• Build and maintain strong relationships with decision-makers and stakeholders.
• Serve as a trusted advisor to clients, providing insights and recommendations tailored to their business challenges.
• Work closely with marketing, customer success, and product teams to align efforts and deliver exceptional customer experiences.
• Provide feedback to internal teams regarding customer needs and market trends.
• Analyze sales metrics and performance data to improve strategies and outcomes continuously.

Account Executive – Clinician Sales

Business Development Rep

• Conduct high-volume outbound outreach (calls, emails, social) to healthcare facilities and users.
• Educate prospective ambulatory care partners and suppliers about the value of Parachute’s digital ordering platform.
• Qualify leads and schedule discovery meetings for Account Executives to drive expansion and integration.
• Identify integration potential and articulate how Parachute fits into clinical workflows to reduce delays and improve patient care.
• Build and maintain a healthy pipeline of prospects in HubSpot, with detailed tracking of engagement and progress.
• Follow up on marketing campaigns, webinar attendees, and inbound leads to uncover interest and drive action.
• Become a subject matter expert on how digital connectivity improves operations for both suppliers and ordering clinicians.

Business Development Representative – Clinician Sales

• Place outbound phone calls to prospective HME suppliers.
• Nurture new marketing leads by educating them on the benefits of Parachute and ultimately transferring them to an Account Executive to support our DME supplier expansion.
• Maintain and manage a healthy pipeline of prospects through cold calling, follow-up calls, and emails.
• Act as the subject matter expert on our product offerings/solution development skills with new ambulatory clients.
• Respond, engage, and qualify inbound leads and inquiries.
• Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application.

Business Development Representative – HME Provider Sales

• Host demos for our partners, including for end users and management teams, to showcase our functionality and get them excited about being a partner.
• Run contracting processes with management teams to get their Parachute journey started.
• Place outbound phone calls to prospective Home Medical Equipment (DME) supplier partners to educate them on the Parachute Platform and get them to book demos.
• Listen to management/users’ product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement.
• Work with Marketing and other Supplier Sales team members to drive leads, gather relevant data about prospects, and develop materials that effectively show our partners the value of the Parachute Platform.
• Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Supplier Partners.

Account Executive, HME Provider Sales

Engineering Manager

• Develop in an agile environment, including TDD and flexible pair programming
• Contribute to balanced teams, working with product and design to shape the application
• Consistently deliver quality code that supports business goals
• Understanding of data structures, TDD, and software engineering design patterns and principles
• Coach up to 5 engineers in career growth and improvement
• Guide the engineering practice across teams to create more effective methods
• Hybrid IC/manager position with up to 50% hands-on coding
• Participate in an on-call rotation, ensuring timely resolution of critical system issues, and contributing to the continuous improvement of our system reliability and availability

• Work with current and potential partners to aid in customer research, business development, feedback collection, and product planning
• Define product release slices for Supplier experience that optimize for time to value
• Measure and analyze product success/fail metrics and align them to business goals
• Align your balanced team on a clear strategy and prioritize work to maximize user outcomes
• Build artifacts that help unify the organization (roadmaps, product briefs, etc.)
• Support your team through the product build and launch process
• Manage milestones and deliverables to maximize time to value
• Help define and measure success metrics

Lead Product Manager

Brand Designer

• Own the visual expression of Parachute Health’s brand across product storytelling, campaigns, and customer communications.
• Execute brand refresh across the organization.
• Partner with web agency to deliver the new parachutehealth.com site experience.
• Develop core templates, decks, one-pagers, and campaign assets.
• Improve handoff from product design to customer and user storytelling with Product Design and Product Marketing partners.
• Translate product workflows and features into visual narratives—mockups, diagrams, animations, and video.
• Collaborate with Growth Marketing and external agencies to develop campaign visuals and creative content.

Lead Brand Designer

Data Analyst

• Lead complex, cross-functional analyses that directly inform strategic business decisions and product direction.
• Own end-to-end analytical projects from problem definition through insight delivery and impact measurement.
• Design and implement analytical frameworks, metrics, and dashboards that enable self-service insights across the organization.
• Define and enforce standards for analytical rigor, documentation, and best practices.
• Translate ambiguous business questions into structured analytical approaches with clear methodologies.
• Lead high-complexity initiatives spanning multiple teams and business domains.
• Set project direction, ensure timely delivery, and maintain high-quality analytical standards.
• Translate complex analytical findings into clear, actionable recommendations for technical and non-technical audiences.
• Mentor data analysts on analytical techniques, business acumen, and career growth.
• Partner with leadership to identify opportunities where data can drive efficiency, growth, and business impact.
• Facilitate alignment across stakeholders by integrating analytical insights with business context.
• Champion a culture of experimentation, measurement, and data-driven decision-making.
• Foster knowledge sharing, continuous feedback, and cross-team collaboration.

Lead Data Analyst

Full-stack Engineer

• Develop in an agile environment, including TDD and flexible pair programming.
• Contribute to balanced teams, working with product and design to shape the application.
• Direct key technical decisions related to application and data model design.
• Maintain stable and performant application stacks.
• Consistently deliver quality code that supports business goals.
• Understanding of data structures, TDD, and software engineering design patterns and principles.
• Participate in an on-call rotation, ensuring timely resolution of critical system issues, and contributing to the continuous improvement of our system reliability and availability

Senior Software Engineer

Analytics Engineer

• Design, optimize, and scale end-to-end data pipelines and cloud-based infrastructure for analytics, reporting, and machine learning.
• Own data integration, transformation, and modeling processes, ensuring accuracy, accessibility, and analytical readiness.
• Lead implementation of dbt, Looker, and other modern analytics tools to deliver scalable, maintainable solutions.
• Define and enforce standards for data modeling, data governance, lineage, monitoring, and compliance.
• Evaluate emerging technologies and drive architecture decisions to future-proof the platform.
• Lead complex initiatives spanning multiple teams and business domains.
• Set project direction, ensure timely delivery, and maintain high-quality standards.
• Translate business requirements into robust technical solutions.
• Mentor data analysts and analytics engineers on technical challenges, best practices, and career growth.
• Collaborate with leadership to ensure the data platform aligns with business objectives.
• Identify opportunities to improve efficiency, scalability, and business impact through data.
• Facilitate alignment across technical and non-technical stakeholders, promoting a culture of data-driven decision-making.
• Foster knowledge sharing, continuous feedback, and cross-team collaboration.