Enterprise Customer Success Specialist

Parachute Health

Supporting an Enterprise Customer Success team by coordinating account activities and documentation for a healthcare SaaS company. Ensuring high-stakes accounts are polished and managed effectively.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $90,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Own the preparation process for quarterly EBRs across the Enterprise CS portfolio — pulling usage data, assembling slide templates, and ensuring CSMs have everything they need to walk in ready.
Coordinate logistics for EBRs: scheduling across complex stakeholder calendars, managing virtual meeting setup, and sending pre-read materials.
Draft and refine EBR decks in collaboration with the CSM, incorporating product adoption data, customer milestones, and forward-looking recommendations.
Capture action items and decisions from EBRs and ensure they are documented, assigned, and followed up on.
Draft follow-up emails, meeting recaps, and stakeholder updates on behalf of Enterprise CSMs after key customer interactions.
Track open commitments across the portfolio — items the CSM or internal teams have promised to customers — and flag anything at risk of slipping.
Help maintain stakeholder maps and contact records for enterprise accounts, ensuring CRM data reflects current organizational structures.
Support CSMs in preparing for renewal conversations and account check-ins by summarizing recent account activity, open issues, and relevant product updates.
Coordinate cross-functional requests on behalf of customers — routing escalations to Support, following up with Implementation on open items, and keeping CSMs informed.
Maintain accurate and up-to-date account records in HubSpot, including notes from customer interactions, health score updates, and task tracking.
Monitor basic health signals across the portfolio and flag anomalies or inactivity to the CSM proactively.
Help build and maintain account-specific resources — onboarding summaries, success plan trackers, and renewal timelines.
Compile account histories and briefing documents when new stakeholders are introduced or accounts undergo transitions.
Support the broader CS team with process improvements — identifying repetitive tasks that could be templatized or streamlined.
Contribute to the development and maintenance of EBR templates, account plan frameworks, and follow-up playbooks.
Help onboard new Enterprise CSMs by maintaining documentation and orientation materials.
Assist with customer advocacy coordination — tracking reference requests, case study status, and customer event participation.

Requirements

What you’ll need

1–3 years of experience in a customer-facing, account support, or coordination role — at a SaaS company or in a healthcare operations environment.
Exceptional organizational skills and the ability to manage multiple workstreams across several senior team members simultaneously.
Strong written communication — you can draft a crisp, professional customer email or executive recap without a lot of back-and-forth.
Close attention to detail, especially when preparing customer-facing materials like slide decks or meeting summaries.
Comfortable working with ambiguity and shifting priorities in a fast-paced, remote environment.
Proactive by nature — you notice what needs to happen before being asked.
Proficiency with standard business tools: slide software (PowerPoint or Google Slides), CRM basics (HubSpot a plus), and video conferencing.
Bachelor's degree in Business, Communications, Healthcare Administration, or a related field — or equivalent experience.

Benefits

Comp & perks

Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums
Employer HSA Contribution: Company-funded contributions to your Health Savings Account
401(k) Retirement Plan
Equity Incentive Plan
Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance
Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces
Flexible Vacation Policy
Summer Fridays: 5 additional Fridays off during the summer (separate from PTO)
Home Office and Wellness Stipend
Monthly Internet Stipend
Annual Learning and Development Stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementData AnalysisSlide Deck PreparationMeeting CoordinationTask Tracking

Soft Skills

Attention to DetailProactive Problem SolvingAdaptabilityCollaboration