Senior IT Support Engineer

Parachute Health

Senior IT Support Engineer enhancing security and operational efficiency. Collaborating with IT & Security team on incident responses and architecture discussions in healthcare technology.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $60,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCyber SecurityDNSLinuxMacOSPythonSplunk

About the role

Key responsibilities & impact

Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support.
Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines.
Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments.
Document fixes, runbooks, and FAQs to help the team scale.
Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews.
Help run periodic access reviews and collect audit evidence.
Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting.
Help maintain DLP policies and triage alerts for potential data exfiltration.
Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai).
Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts.
Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting.
Build small tools that make the team faster (no full-stack development required).
Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations.

Requirements

What you’ll need

Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field.
Scripting experience is required. You can write working scripts in at least one of: Bash, Python, or PowerShell. You don't need to be a software developer, but you should be comfortable automating tasks with code.
Working knowledge of the Linux command line, file system navigation, permissions, process management, log inspection (grep, awk, sed, tail, journalctl).
Comfort with macOS as a daily-driver OS and basic troubleshooting on Mac.
Solid IT troubleshooting fundamentals, networking basics (DNS, DHCP, VPN, TLS), authentication flows (SAML, OAuth, MFA), and hardware/software support.
Comfort using Git, GitHub, and the terminal.
Actively follows trends in IT, cybersecurity, and AI, with a strong desire to experiment with new tools.
Strong written communication; you can document what you did so others can use it.
Must reside in the U.S.

Benefits

Comp & perks

Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
401(k) Retirement Plan
Equity Incentive Plan
Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
Remote-First Culture: We are remote-first with dedicated NYC office and reimbursement options for co-working spaces.
Flexible Vacation Policy
Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
Home Office and Wellness Stipend
Monthly Internet Stipend
Annual Learning and Development Stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ScriptingLinux Command LineNetworking Basics (DNS, DHCP, VPN, TLS)Authentication Flows (SAML, OAuth, MFA)Log Inspection (grep, awk, sed, tail, journalctl)Hardware/Software SupportPolicy Review (DLP, WAF)Access ReviewsAutomation of IT/Security TasksDocumentation Skills

Soft Skills

Strong Written CommunicationDesire to Experiment with New Tools

Certifications

Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, or IT Management