Papaya Global

Account Manager

• Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
• Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
• Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
• Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
• Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals and participating in RFP interviews with the Sales team.
• Strive to achieve individual and team KPIs, monitor progress, and take corrective actions when necessary.
• Ensure alignment with the Service Delivery team and address issues proactively.
• Optimize client interactions and sales strategies by utilizing playbooks and processes.
• Provide feedback and suggestions for process improvements based on client experiences.

Key Account Manager

• Papaya Global is a rapidly growing, award-winning B2B tech unicorn... The Account Manager is a key player responsible for nurturing and growing client relationships within our enterprise-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs. Responsibilities: Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met. Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions. Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future. Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team. Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively. Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

Sales Development Rep

• Proactively prospect and uncover new opportunities from hyper-growth startups to Fortune 500 enterprises.
• Identify and engage key stakeholders within prospective accounts through outbound cold calling and relationship building to uncover needs.
• Generate meetings via proactive outbound prospecting and lead activity management to qualify and offer Papaya’s solutions.
• Work directly with marketing to discover opportunities from leads and set appointments.
• Demonstrate thorough knowledge of Papaya’s products, services, and value proposition to provide high-level introductions.
• Work closely with sales and attend potential customer meetings as required.
• Consistently achieve a quarterly quota of qualified meetings and opportunities.
• Update and manage activities, opportunities, and account information in Salesforce.
• Collaborate and provide feedback and insights to marketing to help improve targeting and messaging.

Sales Development Representative

Compliance

• Research databases & open source information
• Compile information and documents from a variety of sources / databases
• Verify customers' documents and information
• Ensure customers' issues are resolved and measures are taken to avoid future issues
• Communicate with customers regarding documentation needed to conduct KYB/EDD checks via email
• Ensure processes remain effective by providing feedback/recommendations to the AML Supervisor for process/system changes
• Identify unusual activity and escalate it to the AML Supervisor for further investigation
• Ensure documentation provided is sufficient to conduct satisfactory KYB/EDD checks
• Screen individuals and companies (sanctions, adverse media and PEP lists, etc.)
• Operate internal tooling for KYB and Transaction Monitoring
• Collaborate with Payments Operations, Sales, and Support teams
• Ensure data safety and confidentiality
• Report directly to the AML and Onboarding Supervisor

Compliance Operations Specialist

Frontend Engineer

• Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. We’re looking for a front-end developer to join our growing team. You’ll be working closely with an amazing group of developers and take part in shaping the company's front-end architecture and design. The Papaya Payments App Group is responsible for automatic payments for the papay system. As a member of our team, you will design and implement complex UI applications and work with top-level UX specialists. Our Stack : React, StyledComponent, Typescript, React Query, Java, MariaDB, MongoDB, AWS, RabbitMQ, Github Actions, Docker, Kubernetes, Test Containers, Playwright
• You will: Design and develop web applications from scratch Collaborate with product managers to design and solve UI/UX challenges Perform code reviews, evaluate implementations, and provide feedback about potential tool improvements Keep up to date on the latest techniques in development and testing Learn new stuff and enrich other team members

Product Manager

• Own and drive the product roadmap for one or more Workforce Application domains.
• Align product initiatives with business objectives, customer needs, and technical feasibility.
• Define product KPIs and success metrics, and monitor progress.
• Conduct discovery with customers, internal stakeholders, and market research to identify high-impact problems.
• Translate product ideas into clear, detailed PRDs and user stories.
• Work closely with Design, Engineering, and Data teams through the full product lifecycle—from ideation to rollout and beyond.
• Communicate progress, priorities, and product decisions clearly and transparently.
• Contribute to go-to-market planning and training for new features.
• Drive products across domains including Customer and Partner Platforms, Payroll and EOR Operations, workforce Analytics, and Global Workforce Compliance and Management.

• Navigate internal resources to promptly address client payroll/HR queries and resolve issues end-to-end.
• Develop deep expertise in all Papaya products and effectively communicate their value to assigned clients, aligning solutions with their specific needs and goals.
• Strive to achieve individual and team KPIs, monitor progress, and take corrective actions when necessary.
• Ensure alignment with the Service Delivery team and address issues proactively.
• Independently handle individual client requests, leveraging judgment and problem-solving skills, and escalate when necessary.
• Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
• Support employee onboarding/offboarding by ensuring timely receipt, upload, and transmission of required documents, maintaining GDPR compliance.
• Contribute to ongoing process improvements and adhere to internal SLAs.
• Maintain a high level of product proficiency and utilize Salesforce and Case Management tools/processes effectively.

Account Manager, SMB

DevOps Engineer

• Design and implement Papaya Global’s cloud infrastructure across development, testing, and production environments on AWS.
• Ensure our production environment maintains the highest standards of stability, availability, and performance.
• Review the current automation strategy partnering with stakeholders to implement a holistic, scalable solution that supports our multi-year growth trajectory
• Work with the Information Security team to improve security, enhance data isolation, access controls and network/application security across our infrastructure.
• Lead critical initiatives across the development lifecycle and collaborate with cross-functional teams to execute migrations, monitoring and automation projects.

Senior DevOps Engineer

System Administrator

• Be part of our Global IT support for all company’s worldwide employees.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain, upgrade, and troubleshoot physical and virtual PCs / Laptops, Install, modify, and repair computer hardware and software for all the company worldwide employees.
• Prepare and install new employees’ computers.
• Maintain & troubleshoot network equipment – Switch, Router, FW

IT System Administrator

• Be the main focal point of contact for everything client related.
• Maintain a high level of product proficiency to guide clients on the best business solution through papaya product.
• Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions even when clients haven’t asked for them.
• Take the customer through the client lifecycle to ensure ongoing success.
• Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
• Transform the way your clients invest in Papaya and make decisions that contribute to their bottom line.
• Grow product adoption and use, educate the customer on the platform.
• Complete individual client requests independently, using your judgement and problem-solving skills
• Build productive and trusting relationships with clients through meeting deliverable expectations and timelines and making effective recommendations
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, with the ability to process feedback and adjust plans accordingly

Growth Account Manager

• Be the main focal point of contact for everything client related
• Maintain a high level of product proficiency to guide clients on the best business solution through papaya product
• Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions
• Take the customer through the client lifecycle to ensure ongoing success
• Navigate internal resources and get answers, addressing issues end-to-end in a timely manner
• Transform the way clients invest in Papaya and make decisions that contribute to their bottom line
• Grow product adoption and use, educate the customer on the platform
• Complete individual client requests independently using judgement and problem-solving skills
• Build productive and trusting relationships with clients by meeting deliverable expectations and timelines and making effective recommendations
• Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders and process feedback

Key Account Manager

Key Account Manager

Sales Development Representative

Compliance Operations Specialist

Frontend Engineer

Product Manager

Account Manager, SMB

Senior DevOps Engineer

IT System Administrator

Growth Account Manager

Account Manager, Growth