Papaya Global

Account Manager, SMB

Papaya Global

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Navigate internal resources to promptly address client payroll/HR queries and resolve issues end-to-end.
  • Develop deep expertise in all Papaya products and effectively communicate their value to assigned clients, aligning solutions with their specific needs and goals.
  • Strive to achieve individual and team KPIs, monitor progress, and take corrective actions when necessary.
  • Ensure alignment with the Service Delivery team and address issues proactively.
  • Independently handle individual client requests, leveraging judgment and problem-solving skills, and escalate when necessary.
  • Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
  • Support employee onboarding/offboarding by ensuring timely receipt, upload, and transmission of required documents, maintaining GDPR compliance.
  • Contribute to ongoing process improvements and adhere to internal SLAs.
  • Maintain a high level of product proficiency and utilize Salesforce and Case Management tools/processes effectively.

Requirements

  • 3+ years of prior experience in customer service or customer success.
  • Experience in Workforce Management is a plus.
  • Exceptional communication and presentation skills.
  • Strong team-working skills and adaptability to a fast-paced, international work environment.
  • "Customer-First" attitude and approach to daily interactions with clients.
  • Effective task prioritization and time management skills, especially under high-pressure situations.
  • Experience with Salesforce - preferred.
  • Fluency in English; additional languages are an advantage.
  • Availability to work Monday-Friday