Account Manager

• Navigate internal resources to promptly address client payroll/HR queries and resolve issues end-to-end.
• Develop deep expertise in all Papaya products and effectively communicate their value to assigned clients, aligning solutions with their specific needs and goals.
• Strive to achieve individual and team KPIs, monitor progress, and take corrective actions when necessary.
• Ensure alignment with the Service Delivery team and address issues proactively.
• Independently handle individual client requests, leveraging judgment and problem-solving skills, and escalate when necessary.
• Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
• Support employee onboarding/offboarding by ensuring timely receipt, upload, and transmission of required documents, maintaining GDPR compliance.
• Contribute to ongoing process improvements and adhere to internal SLAs.
• Maintain a high level of product proficiency and utilize Salesforce and Case Management tools/processes effectively.

Account Manager, SMB

Account Management Team Leader

Partnerships SDR

Account Coordinator – Housebuilding

Manager – EMEA Channel Partnerships

Partnerships Director