Papaya Global

Implementation Specialist

• Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support.
• Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation.
• Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly.
• Maintain consistent, proactive communication with clients throughout the implementation journey.
• Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery.
• Work closely with internal teams—Product, Account Management, Support, and Engineering—to resolve issues and deliver optimal client outcomes.
• Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency.
• Collect client feedback and analyze implementation trends to inform continuous improvement initiatives.
• Partner with Product and Implementation Leadership to suggest enhancements based on client pain points, product limitations, or process bottlenecks.
• Proactively identify gaps in onboarding workflows and propose innovative tools or approaches to improve client outcomes.
• Ensure all implementations adhere to regional and international payroll compliance requirements.
• Maintain detailed documentation for each project, including requirements, configurations, workflows, and outcomes.
• Facilitate a structured handover to Account Management and Customer Success team’s post-implementation.

Implementation Manager