Wholesale Mortgage Account Manager
Summit Funding, Inc.
Growth Account Manager
Papaya Global
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the main focal point of contact for everything client related.
- Maintain a high level of product proficiency to guide clients on the best business solution through papaya product.
- Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions even when clients haven’t asked for them.
- Take the customer through the client lifecycle to ensure ongoing success.
- Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
- Transform the way your clients invest in Papaya and make decisions that contribute to their bottom line.
- Grow product adoption and use, educate the customer on the platform.
- Complete individual client requests independently, using your judgement and problem-solving skills
- Build productive and trusting relationships with clients through meeting deliverable expectations and timelines and making effective recommendations
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, with the ability to process feedback and adjust plans accordingly
Requirements
- 3+ years previous experience in customer success in a SaaS startup
- Exceptional communication and presentation skills
- Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
- “Customer-First” attitude and approach to all your day to day interactions with your customers
- Ability to effectively prioritize tasks and manage time, even under high- pressure situations
- Fluency & excellent communication skills in English. Additional languages an advantage
