Papaya Global

Growth Account Manager

Papaya Global

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Be the main focal point of contact for everything client related.
  • Maintain a high level of product proficiency to guide clients on the best business solution through papaya product.
  • Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions even when clients haven’t asked for them.
  • Take the customer through the client lifecycle to ensure ongoing success.
  • Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
  • Transform the way your clients invest in Papaya and make decisions that contribute to their bottom line.
  • Grow product adoption and use, educate the customer on the platform.
  • Complete individual client requests independently, using your judgement and problem-solving skills
  • Build productive and trusting relationships with clients through meeting deliverable expectations and timelines and making effective recommendations
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, with the ability to process feedback and adjust plans accordingly

Requirements

  • 3+ years previous experience in customer success in a SaaS startup
  • Exceptional communication and presentation skills
  • Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • “Customer-First” attitude and approach to all your day to day interactions with your customers
  • Ability to effectively prioritize tasks and manage time, even under high- pressure situations
  • Fluency & excellent communication skills in English. Additional languages an advantage