Key Account Manager
Papaya Global
Job Level
JuniorMid-Level
About the role
- Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
- Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
- Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
- Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
- Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals and participating in RFP interviews with the Sales team.
- Strive to achieve individual and team KPIs, monitor progress, and take corrective actions when necessary.
- Ensure alignment with the Service Delivery team and address issues proactively.
- Optimize client interactions and sales strategies by utilizing playbooks and processes.
- Provide feedback and suggestions for process improvements based on client experiences.
Requirements
- Bachelor's degree in business, marketing, or a related field.
- 2+ years experience in account management.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Knowledge of Payroll, HRIS, or Fintech industries.
- Proficiency with CRM software and project management tools.
- Client-focused with a passion for outstanding service.
- Strong organizational and time management skills.
- Collaborative team player adaptable to a fast-paced environment.
